Malware Defender 2009

[MelanieMac]

I need some help. My mom's computer is a laptop and it's recently become un-usable. Malware Defender 2009 is trying to make her download their program, and since I've encountered malware before, I un-installed it, deleted the prefetch, dumped the recycling bin, ran and search, didn't find it. Restarted the computer, and it was back! Went online at home on my computer and the microsoft site says it's a windows product?? My computers at home and at work don't seem to have it running, so I'm still pretty sure it's malware itself, but when I went to the site (http://www.sysinfo.org/startuplist) where I have checked startup items out (if they're good or bad) this one isn't even listed??
Totally lost, would appreciate any help anyone could give me. Thanks!

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

TonyKlein was nice enough to post the information you needed to start here: http://forums.spybot.info/showthread.php?t=46519

Here is that information posted again.

NOTE: be sure you read the "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) sticky before posting. http://forums.spybot.info/showthread.php?t=288

Until I have more information, I don't know if I can help or not. Unless you are ready to read and follow the directions which have been posted for you twice now, there is no way we can know if we can help.

Thanks

[MelanieMac]

I'm trying to do what you are telling me here. Unfortunately, I'm new to message boards so I'm a little clueless as to what to do. Regarding downloading and running all these programs....I can't? On my mom's computer you can't even play solitaire, the Malware Defender takes over, so I'm not sure how I can manage to download all these tools?
Sorry to be a pain, not knowing what I'm doing here...I guess I really am a NOOB?

[pskelley]

If you can't read and follow those directions, you had better ask someone with computer experience for help. It does not get easier from here.

Thanks

[pskelley]

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.

Everyone else please begin a New Topic.