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View Full Version : Cant Access Update Sites or spybot site...etc


tangojuliet
2009-03-23, 04:19
My computer is having issues going to certain security sites, ie... yours, windows updaters. And when i try to click on my C:\ drive i get a recyclr something. Please help lol...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:19:02 PM, on 3/22/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.rr.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\smax4.exe" /tray
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient Mini\accrdsub.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [eSupport] "C:\Program Files\eSupportAgent_V1\bin\sprtcmd.exe" /P eSupport
O4 - HKLM\..\Run: [RAWizard] C:\PROGRA~1\RAWizard\RAWizard.Exe -min
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [AeXAgentLogon] C:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe /logon
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [SpriteService] "C:\Program Files\Sprite Software\Sprite Backup\SpriteService.exe"
O4 - Global Startup: Proventia Desktop Agent.lnk = ?
O4 - Global Startup: VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\iss\proventia desktop\ibe\icelsp_8.0.675.0.dll
O10 - Unknown file in Winsock LSP: c:\program files\iss\proventia desktop\ibe\icelsp_8.0.675.0.dll
O10 - Unknown file in Winsock LSP: c:\program files\iss\proventia desktop\ibe\icelsp_8.0.675.0.dll
O10 - Unknown file in Winsock LSP: c:\program files\iss\proventia desktop\ibe\icelsp_8.0.675.0.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com/
O16 - DPF: {0006F063-0000-0000-C000-000000000046} (Microsoft Office Outlook View Control) - http://activex.northgrum.com/controls/outlctlx.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/da/PCPitStop.CAB
O16 - DPF: {1533A74E-B073-11D2-8F7E-0080C7852DA3} (ExConf Class) - http://activex.northgrum.com/controls/xipcctl.cab
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - http://activex.northgrum.com/controls/awswaxf.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://activex.northgrum.com/controls/sw10.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2DEF4530-8CE6-41C9-84B6-A54536C90213} (Crystal Report Viewer Control 9) - http://activex.northgrum.com/controls/Activexviewer9.cab
O16 - DPF: {2DF6C4A5-86A9-4CBA-A973-9BD1CE9A5F75} (MultiSelectFile.MultiSelectBtn) - http://activex.northgrum.com/controls/SP_FileControl.CAB
O16 - DPF: {3D03AEAF-38CC-4DB5-9FA1-1C3538B1CA85} (Crystal Reports Print Control 11.0) - http://activex.northgrum.com/controls/PrintControl11.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab
O16 - DPF: {460324E8-CFB4-4357-85EF-CE3EBFE23A62} (Crystal ActiveX Report Viewer Control 11.0) - http://activex.northgrum.com/controls/ActiveXViewer11.cab
O16 - DPF: {4A3CBDDD-C4DC-4C38-B44F-704DAEF628AE} (PjAdoInfo3 Class) - http://activex.northgrum.com/controls/pjclient.cab
O16 - DPF: {51BB7DFD-A6F5-4FAC-B8C9-E71CF84D082C} (AeXNSConsoleContextHelp Class) - http://activex.northgrum.com/controls/AltirisNSConsole.cab
O16 - DPF: {74233DB3-F72F-44EA-94DC-258A624037E6} (ComponentOne FlexGrid 8.0 (UNICODE Light)) - http://activex.northgrum.com/controls/VSFlex8.cab
O16 - DPF: {7823A620-9DD9-11CF-A662-00AA00C066D2} (PopupMenu Object) - http://activex.northgrum.com/controls/iemenu.cab
O16 - DPF: {861FDA2A-2B57-4BDA-8B8B-305C9D5D8604} (_Multimedia Player) - http://stream.pussyharem.com/stream/mmp.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://activex.northgrum.com/controls/msrdp.cab
O16 - DPF: {99584CB8-F158-4CC6-AC15-3F855D9B210F} (ClearCache.CacheClearControl) - http://activex.northgrum.com/controls/SP_ClearCache.cab
O16 - DPF: {9A04E3F0-3BB2-11D2-91E2-00C04FAEC46B} (NMClient Class) - http://activex.northgrum.com/controls/xcliacc.cab
O16 - DPF: {A1B8A30B-8AAA-4A3E-8869-1DA509E8A011} (Crystal ActiveX Report Viewer Control 10.0) - http://activex.northgrum.com/controls/ActiveXViewer10.cab
O16 - DPF: {AF9A1421-E128-4D5F-A37E-039F305867B9} (Pj11enuC Class) - http://activex.northgrum.com/controls/pjcintl.cab
O16 - DPF: {BBCE0A4A-CC12-46EA-93BA-55E7431D7F5B} (Tom Sawyer's Graph Editor Control 5.5.2.237.VS6) - http://activex.northgrum.com/controls/SpeeDEVProcess40.cab
O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} (Crystal Report Viewer Control) - http://activex.northgrum.com/controls/activexviewer.cab
O16 - DPF: {CAA057EE-809B-48E4-BE9C-367C32486C0D} (Crystal Print Control 10.0) - http://activex.northgrum.com/controls/PrintControl10.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://activex.northgrum.com/controls/swflash.cab
O16 - DPF: {D576AB8D-02C7-4588-98AC-5C2533A4481B} (AppWeaverControls.DTPicker) - http://activex.northgrum.com/controls/AppWeaverControls.CAB
O16 - DPF: {ED324F9E-715D-4BE2-B6DF-44FCB674AADF} (DDSC Class) - http://activex.northgrum.com/controls/msddsc.cab
O16 - DPF: {F53270D3-0E32-48B7-B63B-159E33210F70} (Livelink Edit Control) - https://sharecenter95.myngc.com/livelinksupport/webexp/lledit.cab
O16 - DPF: {FAB9B41C-87D6-474D-AB7E-F07D78F2422E} (TeeChart Pro Activex control v7) - http://activex.northgrum.com/controls/teechart7.cab
O16 - DPF: {FBF03369-B5A4-4AD6-AE32-820148CC2109} (TxtEditor47.ActiveXTxtEditorControl) - http://activex.northgrum.com/controls/ActiveXTextEditor47.CAB
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = northgrum.com
O17 - HKLM\Software\..\Telephony: DomainName = northgrum.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{63462887-75B5-4A95-B195-2FAC5DF06FFD}: NameServer = 85.255.114.26,85.255.112.79
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = northgrum.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.26,85.255.112.79
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.26,85.255.112.79
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: AMINIT.dll,
O20 - Winlogon Notify: ackpbsc - C:\Program Files\ActivIdentity\ActivClient Mini\ackpbsc.dll
O20 - Winlogon Notify: acunlock - C:\Program Files\ActivIdentity\ActivClient Mini\acunlock.dll
O23 - Service: ActivClient Authentication Service (acachsrv) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient Mini\acachsrv.exe
O23 - Service: ActivClient Auto-Update Service (acautoup) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient Mini\acautoup.exe
O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient Mini\accoca.exe
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\ISS\Proventia Desktop\blackd.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Altiris Carbon Copy (CarbonCopy32) - Altiris - C:\WINDOWS\system32\ccsrvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Hummingbird Inetd (HCLInetd) - Hummingbird Communications Ltd. - C:\WINDOWS\system32\Hummbird\inetd32.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Imapi Helper - Alex Feinman - C:\Program Files\Alex Feinman\ISO Recorder\ImapiHelper.exe
O23 - Service: Intel(R) Active Monitor (imonNT) - Intel Corp. - C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\ISS\Proventia Desktop\RapApp.exe
O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SupportSoft Sprocket Service (esupport) (sprtsvc_esupport) - SupportSoft, Inc. - C:\Program Files\eSupportAgent_V1\bin\sprtsvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: SupportSoft Repair Service (esupport) (tgsrvc_esupport) - SupportSoft, Inc. - C:\Program Files\eSupportAgent_V1\bin\tgsrvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: ISS Buffer Overflow Exploit Prevention (VPatch) - Internet Security Systems, Inc. - C:\Program Files\ISS\Proventia Desktop\vpatch.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

--
End of file - 14789 bytes
Shaba
2009-03-24, 09:15
Hi tangojuliet

Is this a personal computer?
tangojuliet
2009-03-24, 18:30
Kinda, I guess its technically a work computer. but my pops, trying to fix a problem I think I caused.
Shaba
2009-03-24, 18:34
Well if it is a work computer, I am unable to provide assistance.

I recommend that you contact your IT support.
tangojuliet
2009-03-24, 18:41
alright, well is there any advice on what might be causing the problem?
Shaba
2009-03-24, 18:47
Like I said forum volunteers don't provide assistance to any non-personal computers.

If your company has Small Business Edition of Spybot, they can ask for help via email, link (http://forums.spybot.info/showpost.php?p=25712&postcount=5)

This topic is now closed.