Yahoo email, error 999, browser goes blank

[ultrarun]

I've tried all the scans and it doesn't show any malware, but I have this Yahoo Mail failure to load: "Sorry, Unable to process request at this time--error 999." Yahoo doesn't have a clue... I am thinking that maybe the email or the browser is highjacked? The browser sometimes goes blank and looses all personal info, both Firefox and IE. Restart sometimes works, but I reinstalled them and most everything came back.. I am lost...
Did all the pre-post things I hope...Thanks for your time..

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:20:11 PM, on 3/28/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\FSGK32.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMB32.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\lkcitdl.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FCH32.EXE
C:\WINDOWS\system32\lkads.exe
C:\WINDOWS\system32\lktsrv.exe
C:\Program Files\National Instruments\Shared\Security\nidmsrv.exe
C:\WINDOWS\system32\nisvcloc.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FAMEH32.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsqh.exe
C:\Program Files\Charter High-Speed Security Suite\FSPC\fspc.exe
C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ezSP_Px.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE
C:\Program Files\Charter High-Speed Security Suite\FSGUI\ispnews.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Charter High-Speed Security Suite\FSGUI\fsguidll.exe
C:\Program Files\Charter High-Speed Security Suite\FSAUA\program\fsaua.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fssm32.exe
C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
C:\Program Files\Charter High-Speed Security Suite\FSAUA\program\fsus.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsav32.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Charter High-Speed Security Suite\FSGUI\scanwizard.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\PayPal\PayPal Plug-In\RBroker.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Charter Toolbar - {4E7BD74F-2B8D-469E-85AB-AF21F3D9AE2F} - C:\PROGRA~1\CHARTE~2\CHARTE~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: OToolbarHelper Class - {EAD3A971-6A23-4246-8691-C9244E858967} - C:\Program Files\PayPal\PayPal Plug-In\PayPalHelper.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Charter Toolbar - {4E7BD74F-2B8D-469E-85AB-AF21F3D9AE2F} - C:\PROGRA~1\CHARTE~2\CHARTE~1.DLL
O3 - Toolbar: PayPal Plug-In - {DC0F2F93-27FA-4f84-ACAA-9416F90B9511} - C:\Program Files\PayPal\PayPal Plug-In\OToolbar.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\system32\ezSP_Px.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Charter High-Speed Security Suite\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [News Service] "C:\Program Files\Charter High-Speed Security Suite\FSGUI\ispnews.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O8 - Extra context menu item: Save with Download Manager... - file://C:\Program Files\Charter Music\DMDownload.htm
O9 - Extra button: Parental... - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Parental... - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: ppctlcab - http://ppupdates.ca.com/downloads/scanner/ppctlcab.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O16 - DPF: {40272BF7-4FF5-4D6F-9BAD-3C1D3CB32982} (Live365PlayerVIP Class) - http://www.live365.com/players/p365vip.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1093284809718
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1128540003812
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E9348280-2D74-4933-BE25-73D946926795} - http://h20270.www2.hp.com/ediags/gmn/install/hpbasicdetection3.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/sj/en/check/qdiagh.cab?326
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\ORSP Client\fsorsp.exe
O23 - Service: Google Update Service (gupdate1c9881b21a4e41e) (gupdate1c9881b21a4e41e) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Unknown owner - C:\Program Files\Ahead\InCD\InCDsrv.exe (file missing)
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Lookout Citadel Server (LkCitadelServer) - National Instruments, Inc. - C:\WINDOWS\system32\lkcitdl.exe
O23 - Service: National Instruments PSP Server Locator (lkClassAds) - National Instruments, Inc. - C:\WINDOWS\system32\lkads.exe
O23 - Service: National Instruments Time Synchronization (lkTimeSync) - National Instruments, Inc. - C:\WINDOWS\system32\lktsrv.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: National Instruments Domain Service (NIDomainService) - National Instruments, Inc. - C:\Program Files\National Instruments\Shared\Security\nidmsrv.exe
O23 - Service: NI Service Locator (niSvcLoc) - National Instruments Corp. - C:\WINDOWS\system32\nisvcloc.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 11611 bytes

[shelf life]

this is several years old but is updated. Mostly a collection of suggestions to try including the "official?" response from Yahoo. good luck

http://www.murraymoffatt.com/software-problem-0011.html

[ultrarun]

As long as you think everything else looks good, I'll work off your links. I don't know much about these things. I really appreciate your time.
I was mostly concerned it was some kind of a highjacker. It doesn't happen often so I could live with it..
Thanks Again!!!

[shelf life]

I dont recognize any malware in the log. Its best to rely on your AV and antimalware, if they come up clean then thats a good sign your malware free.
You have the core security applications. Good luck.

Heres some tips for you to help remain malware free:

Reducing Your Risk To Malware:
The Short Version:

1) It is essential to Keep your OS (http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us),(Windows) browser (IE, FireFox) and other software up to date to "patch" vulnerabilities that could be exploited. This is also true for web based application like Java, Adobe Flash/Reader, QuickTime etc. Check there version status here. (http://secunia.com/vulnerability_scanning/online/)

2) Know what you are installing to your computer. Alot of software can come bundled with unwanted add-ons, like adware, toolbars and malware. Do not install any files from ads, links or popups.

3) Install and keep updated: one antivirus and two or three anti-malware applications. If not updated they will soon be worthless. Scanning frequency is a function of your computer habits.

4) Refrain from clicking on links or attachments you receive via E-Mail, IM, Chat Rooms or Social Sites, no matter how tempting or legitimate the message.

5) Don't click on ads/pop ups or offers from websites requesting that you need to install software to your computer.

6) Don't click on offers to "scan" your computer. Install ActiveX Objects with care. Do you trust the website?

7) Set up and use limited accounts for everyday use, rather than administrator accounts. Limited accounts (http://www.microsoft.com/protect/computer/advanced/useraccount.mspx) can help prevent *malware from installing.*

8) Install and understand the limitations of a software firewall.

9) Consider using an alternate browser and E-mail client. Internet Explorer and OutLook Express are popular targets for malicious code because they are widely used. See also: Hardening or Securing Internet Explorer. (http://www.microsoft.com/downloads/details.aspx?FamilyID=6AA4C1DA-6021-468E-A8CF-AF4AFE4C84B2&displaylang=en)

10) If your habits include: warez, cracks etc or you install files via p2p (http://www.virusvault.us/p2p.html) networks then you are much more likely to encounter malicious code. Do you trust the source? Do you really need another malware source?

A longer version in link below.

Happy Safe Surfing.