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beginner
2009-04-12, 02:41
Hi
Hope you can help me, I am infected with Win32/Heur.

I run regular scans with Spybot S&D which congratulates me, No immediate threats were found, but when I run AVG it locates Win32/Heur object is white listed critical system file do not remove. Infected file : C\WINDOWS\system32\userinit exe

As the name suggests, I am a real beginner so really feeling my way through this. Is it possible to receive instructions how to resolve this situation, please.

Why is Spybot S&D telling me i'm clear when AVG picks up the virus?
What does it mean White listed?
How critical is this virus?
I have tried deleting this virus but nothing seems to remove it.

Thanking you in advance.
Beginner.

Blade81
2009-04-13, 16:45
Hi there,

Download DDS and save it to your desktop from here (http://www.techsupportforum.com/sectools/sUBs/dds) or here (http://download.bleepingcomputer.com/sUBs/dds.scr) or here (http://www.forospyware.com/sUBs/dds).
Disable any script blocker, and then double click dds.scr to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Save both reports to your desktop. Post them back to your topic.

Blade81
2009-04-20, 17:51
Due to inactivity, this thread will now be closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.