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View Full Version : Spybot and other Anti-Malware programs won't run


billw1701
2009-04-20, 23:09
Hi I hope you all can help me. I seem to have picked up some sort of malware that blocks programs such as Spybot Search and Destroy and Malwarebytes-AntiMalware. When I try to run the program I get a "wait" curser and then nothing. I have checked the processes list and found Sbybot on that list, but it is not running. I thought reinstalling Spybot might fix that but it did not.


I also am not able to run the McAfee Virtual Technician.

I have spent hours on the phone with tech support from AT&T and McAfee.

Any assistance you can offer will be greatly appreciated.

I was able to install SpyBot, but it still will not run.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:04:59 PM, on 4/20/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
H:\WINDOWS\System32\smss.exe
H:\WINDOWS\system32\winlogon.exe
H:\WINDOWS\system32\services.exe
H:\WINDOWS\system32\lsass.exe
H:\WINDOWS\system32\svchost.exe
H:\Program Files\Windows Defender\MsMpEng.exe
H:\WINDOWS\System32\svchost.exe
H:\WINDOWS\system32\spoolsv.exe
H:\WINDOWS\Explorer.EXE
H:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
H:\Program Files\Java\jre6\bin\jqs.exe
H:\Program Files\Common Files\LightScribe\LSSrvc.exe
H:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
H:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
H:\Program Files\McAfee\SiteAdvisor\McSACore.exe
H:\Program Files\Common Files\Motive\McciCMService.exe
H:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
h:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
h:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
H:\Program Files\McAfee\VirusScan\McShield.exe
H:\Program Files\Windows Defender\MSASCui.exe
H:\WINDOWS\system32\VTtrayp.exe
H:\WINDOWS\system32\VTTimer.exe
H:\WINDOWS\SOUNDMAN.EXE
H:\Program Files\McAfee\MPF\MPFSrv.exe
h:\PROGRA~1\mcafee.com\agent\mcagent.exe
H:\Program Files\Logitech\QuickCam\Quickcam.exe
H:\Program Files\Microsoft IntelliPoint\ipoint.exe
H:\Program Files\Nero\Nero 7\InCD\InCD.exe
H:\Program Files\ATT-SST\McciTrayApp.exe
H:\WINDOWS\System32\svchost.exe
H:\WINDOWS\system32\ctfmon.exe
H:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
H:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
H:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
H:\Documents and Settings\Bill\Local Settings\Temporary Internet Files\Content.IE5\EL8FSS3L\mvtapp[1].exe
H:\PROGRA~1\Yahoo!\browser\ycommon.exe
H:\Program Files\Yahoo!\browser\ybrwicon.exe
H:\PROGRA~1\Yahoo!\browser\YBrowser.exe
H:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - H:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - H:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - H:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - H:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - H:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - H:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - h:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - H:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - H:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - H:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - h:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [YOP] H:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [YBrowser] H:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Windows Defender] "H:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [QuickTime Task] "H:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [osCheck] "H:\PROGRA~1\Symantec\osCheck.exe"
O4 - HKLM\..\Run: [NBKeyScan] "H:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [McENUI] H:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [mcagent_exe] H:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "H:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [IntelliPoint] "H:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [InCD] H:\Program Files\Nero\Nero 7\InCD\InCD.exe
O4 - HKLM\..\Run: [ccApp] "H:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ATT-SST_McciTrayApp] "H:\Program Files\ATT-SST\McciTrayApp.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "H:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Ad-Watch] H:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] H:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] H:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "H:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [updateMgr] "H:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8
O4 - HKCU\..\Run: [SpybotSD TeaTimer] H:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O8 - Extra context menu item: &ieSpell Options - res://H:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://H:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://H:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on Merriam Webster - file://H:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://H:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - H:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - H:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - H:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - H:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - H:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - H:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - H:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - H:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - H:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - H:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - H:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - H:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - H:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - H:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.att.net
O15 - Trusted Zone: http://*.att.net
O15 - Trusted Zone: http://*.mcafee.com
O15 - Trusted Zone: *.sbcglobal.net
O15 - Trusted Zone: http://*.sbcglobal.net
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - H:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - H:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1206067026312
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.62,85.255.112.231
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.62,85.255.112.231
O17 - HKLM\System\CS4\Services\Tcpip\Parameters: NameServer = 85.255.112.62,85.255.112.231
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.62,85.255.112.231
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - h:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O23 - Service: Automatic LiveUpdate Scheduler - Unknown owner - H:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: InCD Helper (InCDsrv) - Nero AG - H:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - H:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - H:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - H:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Unknown owner - H:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - H:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - H:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - H:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - H:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McciCMService - Motive Communications, Inc. - H:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - H:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - h:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - H:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - h:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - H:\Program Files\McAfee\VirusScan\McShield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - H:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - H:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NBService - Nero AG - H:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - H:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

--
End of file - 12271 bytes
pskelley
2009-04-21, 17:41
Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

85.255.112.62 <<< Criminals from the Ukraine
http://whois.domaintools.com/85.255.112.62

Along with that hack you appear to have been infected (likely a rootkit) to keep you away from common tools to remove the junk. I am going to send you a private message with instructions, please watch carefully for it so your email filter does not send it to junkmail.

Thanks