Virtumonde & Other Infection

[nextlife]

I performed a scan with spybot and keep coming with with things that cannot be removed. This is what Spybot flagged as bad but can't remove.

-Dnsflush.cws
-Microsoft.Windows.Explorer
-Microsoft.Windows.SecurityCenter.RegistryTools
-Win32.Agent.pz
-WebTrends live
-MediaPlex
-DoubleClick


And this is my Hijackthis log

-------------------------------------------



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:58:10 PM, on 4/22/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\dhcp\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\TEMP\4260436068.exe
C:\WINDOWS\explorer.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Maxtor\Maxtor Quick Start\msssort.exe
C:\Documents and Settings\Home\Application Data\pidle\pidle.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=2080530
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=2080530
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,,C:\WINDOWS\system32\ntos.exe,
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [PMX Daemon] ICO.EXE
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [mssSort] C:\Program Files\Maxtor\Maxtor Quick Start\msssort.exe
O4 - HKLM\..\Run: [Radio-TV adverts] C:\WINDOWS\TEMP\rtv_winupd.exe
O4 - HKLM\..\RunOnce: [SpybotDeletingA2768] command.com /c del "C:\WINDOWS\system32\wsnpoem\video.dll"
O4 - HKLM\..\RunOnce: [SpybotDeletingC3594] cmd.exe /c del "C:\WINDOWS\system32\wsnpoem\video.dll"
O4 - HKLM\..\RunOnce: [SpybotDeletingA797] command.com /c del "C:\WINDOWS\system32\wsnpoem\audio.dll"
O4 - HKLM\..\RunOnce: [SpybotDeletingC569] cmd.exe /c del "C:\WINDOWS\system32\wsnpoem\audio.dll"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [pidle] "C:\Documents and Settings\Home\Application Data\pidle\pidle.exe" 61A847B5BBF728173599284503996897C881250221C8670836AC4FA7C8833201749139
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Documents and Settings\Home\Desktop\New Folder\Computer-Repair-Utility-Kit-V2\Virus Removal\SuperAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\RunOnce: [SpybotDeletingB2155] command.com /c del "C:\WINDOWS\system32\wsnpoem\video.dll"
O4 - HKCU\..\RunOnce: [SpybotDeletingD9652] cmd.exe /c del "C:\WINDOWS\system32\wsnpoem\video.dll"
O4 - HKCU\..\RunOnce: [SpybotDeletingB4050] command.com /c del "C:\WINDOWS\system32\wsnpoem\audio.dll"
O4 - HKCU\..\RunOnce: [SpybotDeletingD5879] cmd.exe /c del "C:\WINDOWS\system32\wsnpoem\audio.dll"
O4 - HKUS\S-1-5-18\..\Run: [VRT3] C:\WINDOWS\TEMP\VRT3.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Diagnostic Manager] C:\WINDOWS\TEMP\4260436068.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [VRT3] C:\WINDOWS\TEMP\VRT3.exe (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: &Search - ?p=ZRxdm429YYUS
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.intuit.com
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL c:\windows\system32\levohaso.dll c:\progra~1\ThunMail\testabd.dll C:\WINDOWS\system32\vufewuta.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Dhcp server (DhcpSrv) - Unknown owner - C:\WINDOWS\dhcp\svchost.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate1c9afb9e55c0656) (gupdate1c9afb9e55c0656) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 10676 bytes


Any help would be much appreciated!!

[Dakeyras]

Hi,

I have dispensed with my normal greeting/first post for a new member, due to the results my research revealed from the HijackThis Log your good self posted.

This is more so to make you aware of my findings and to take my advised course of action as soon as possible.

I have bad news I'm afraid :sad:

Your computer has multiple back-door Trojans plus one or more of the identified infections is a severe Polymorphic File Infector (http://www.threatexpert.com/report.aspx?md5=fdd5fd823e4aa6c82da8fbdbae77a66c)

OK since we are dealing with the aforementioned infection(s) I would be providing your good self with a disservice if I did not make you aware of the ramifications below:

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Unfortunately no attempt could be made to clean this machine, it could never be considered to be truly clean, secure, or trustworthy. We could not say definitively that unknown and unseen malware will have been removed, nor will your system be restored to its pre-infection state. We cannot remedy unknown changes the malware may likely have made in order to allow itself access, nor can we repair the damage it may possibly have caused to vital system files. Additionally, it is quite possible that changes made to the system by the malware may impact negatively on your computer during the removal process. In short, your system may never regain its former stability or its full functionality without a reformat. Therefore, your best and only course of action is a reformat and reinstallation of the Windows operating system, and that is the course we strongly recommend.

Please read these for more information:

Virut and other Other File Infectors (http://miekiemoes.blogspot.com/2009/02/virut-and-other-file-infectors-throwing.html)

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? (http://www.dslreports.com/faq/10451)

When Should I Format, How Should I Reinstall (http://www.dslreports.com/faq/10063)

Should you have any questions, please feel free to ask.

[nextlife]

Alright thank you for all your help I will go ahead and format this hard drive

[Dakeyras]

Hi :)

You're very welcome! I have some advice below that will prove to be benificial.

What To Create a Back-Up of Only:

Only all of your valuable data/documents/pictures/movies/songs/etc..
Do NOT backup any applications/installers and Do NOT backup any .exe/.scr/.htm/.html/.xml/.zip/.rar files
Note: This because these files may be infected as well. If you back them up and replace them afterwards, it will infect your computer again.

Reformat and Reinstallation Advice:

Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. Only use one Anti-Virus application, otherwise a system conflict will occur and this actually lessens online protection.
Here are some free Anti Virus programs which I recommend to use:


Antivir PersonalEditionClassic (http://www.free-av.com/)
Free anti-virus software for Windows.
Detects and removes more than 50,000 viruses. Free support.
avast! 4 Home Edition (http://www.avast.com/eng/avast_4_home.html)


Anti-Virus program for Windows.
The home edition is freeware for noncommercial users.
Update your Anti Virus Software - It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. Only use one Firewall application, otherwise a system conflict will occur and this actually lessens online protection.
Here are some free Firewalls which I recommend to use:


Sunbelt Kerio (http://www.sunbelt-software.com/Kerio.cfm)
Outpost (http://www.agnitum.com/products/outpostfree/download.php)
Jetico Personal Firewall (http://www.jetico.com/)
Keep your system updated -Microsoft releases patches for Windows and other products regularly:

I advise you visit: http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us
Install the Active X
Once installed it will advise set Auto-Updates if not set and you then you will be able to manually check for updates also via:
Start >> All Programs >> Microsoft Updates
Make your Internet Explorer more secure - This can be done by following these simple instructions:

From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.

Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialise and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
Malwarebytes' Anti-Malware - Download it from here (http://www.besttechie.net/tools/mbam-setup.exe)
The tutorial on how to use MBAM is located here (http://thespykiller.co.uk/index.php?PHPSESSID=12a63a8f9a27c9b153f67c04a5c10955&topic=5946.0)
Install WinPatrol - Download it from here (http://www.winpatrol.com/download.html)
You can find information about how WinPatrol works here (http://www.winpatrol.com/features.html)
Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
Download it from here (http://www.javacoolsoftware.com/spywareblaster.html)
The tutorial on how to use Spyware Blaster is located here (http://www.bleepingcomputer.com/tutorials/tutorial49.html)
Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically. Any questions feel free to ask!

[chryssi2001]

Since this issue appears to be resolved ... this Topic has been closed.

Note: If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.