Please help me KMB

[kmboo]

Hi I'm hoping you can help me...

I have an infection, which I think I have partially cured in that my browser (firefox) is not now being redirected, and I can access spybot and other malware web pages which I couldn't before . I did this by running Hijack this and reading the various 'How to read Hijack this Log' which are on-line.

What I still can't do is


Run Spybot
Run Malware bytes
Run Norton 360 Scan
Run Trend Micro House Call


Please see my log and details below.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:13:34, on 11/05/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\FastUserSwitching.exe
C:\Program Files\DELL\MediaDirect\PCMService.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Downloaded Programs\C3100 Driver\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\MediaButtons.exe
C:\Windows\System32\TestUnitReady.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\System32\DELLODD.exe
C:\Windows\System32\DELLOSD.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Downloaded Programs\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [DellOSD] C:\Windows\System32\FastUserSwitching.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Downloaded Programs\C3100 Driver\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [PeerGuardian] C:\Downloaded Programs\Peer Guardian\PeerGuardian2\pg2.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\DELL\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\DELL\DellDock\DellDock.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDHelper.dll
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-09.sun.com/s/ESD7/JSCDL/jdk/6u13-b03/jinstall-6u13-windows-i586-jc.cab?e=1241955117745&h=ec59b74e70f80022d1812de65f5ef50a/&filename=jinstall-6u13-windows-i586-jc.cab
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 7092 bytes

Hoping you can help me

Regards... Kevin

[Dakeyras]

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.
Hi kmboo and welcome to Safer Networking :)

I'm Dakeyras and I am going to try to assist you with your problem. Please take note of the below:

I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for this issue on this machine!.
The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
If you don't know, stop and ask! Don't keep going on.
Please reply to this thread. Do not start a new topic.
Refrain from running self fixes as this will hinder the malware removal process.
It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
Vista Advice:

All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator.

The Operating System(Vista aka Windows 6) in use comes with a inbuilt utility called User Access Control(UAC) when prompted by this with anything I ask you to do carry out please select the option Allow.

Next:

I notice you have a application installed called PeerGuardian, so if I may bring to your attention the below:

P2P programs (http://forums.spybot.info/showpost.php?p=218503&postcount=3)

If you have any Peer to Peer applications installed at all, please remove them, thank you.

Next:

Please download Rooter.exe (http://forums.whatthetech.com/redirect.php?url=http%3A%2F%2Feric.71.mespages.googlepages.com%2FRooter.exe) to your desktop.

Right click on Rooter.exe and select Run as Administrator to start the tool.
A Notepad file containing the report will open, also found at %systemdrive%\Rooter.txt.
Post the contents of Rooter.txt in your next reply.
Next:

Now lets carry out a more in-depth scan of your computer shall we as follows:


Please download Random's System Information Tool by random/random from here (http://images.malwareremoval.com/random/RSIT.exe) and save it to your desktop.
Make sure that RSIT.exe is on the your Desktop before running the application.

Right click on RSIT.exe and select Run as Administrator to start RSIT.
Click Continue at the disclaimer screen.
Once it has finished, two logs will open:

log.txt will be opened maximized.
info.txt will be opened minimized.

Please post the contents of both log.txt and info.txt.
When completed the above, please post back the following in the order asked for:

How is you computer performing now, any other symptoms and or problems encountered?
Rooter Log.
Both RSIT logs. <-- Post them individually please.

[kmboo]

Hi Dakeyras

First off many thaks for your reply, and your time, it's much appreciated. I have done as you instructed, please see my response in the order requsted below.


The computer is running as it did prior to downloading and runnning the programs you asked me to.


Rooter Log

Please see this below, one thing. When I ran this program, a red warning box appeared with the words 'Windows - No Disk' in the top left hand corner.
Within the box was a Large Red Cross insidea Red Circle, the Txt next to this read:

Exception Processing Message 0x0000013 Parameters 0x763792A0
0x00000004 0x763792A0 0x763792A0

Microsoft Windows XP Home Edition (5.1.2600) Service Pack 2

C:\ [Fixed] - NTFS - (Total:223050 Mo/Free:2248 Mo)
D:\ [Fixed] - NTFS - (Total:15359 Mo/Free:2146 Mo)
E:\ [CD-Rom] (Total:0 Mo/Free:0 Mo)
F:\ [Removable] (Total:247 Mo/Free:236 Mo)
G:\ [Fixed] - FAT32 - (Total:76295 Mo/Free:3452 Mo)
H:\ [Removable] (Total:0 Mo/Free:0 Mo)

12/05/2009| 8:26

----------------------\\ Processes..

--Locked-- [System Process]
--Locked-- System
---------- \SystemRoot\System32\smss.exe
---------- C:\Windows\system32\csrss.exe
---------- C:\Windows\system32\wininit.exe
---------- C:\Windows\system32\csrss.exe
---------- C:\Windows\system32\services.exe
---------- C:\Windows\system32\lsass.exe
---------- C:\Windows\system32\lsm.exe
---------- C:\Windows\system32\winlogon.exe
---------- C:\Windows\system32\svchost.exe
---------- C:\Windows\system32\svchost.exe
---------- C:\Windows\System32\svchost.exe
---------- C:\Windows\System32\svchost.exe
---------- C:\Windows\System32\svchost.exe
---------- C:\Windows\system32\svchost.exe
--Locked-- audiodg.exe
---------- C:\Windows\system32\SLsvc.exe
---------- C:\Windows\system32\svchost.exe
---------- C:\Program Files\Dell\DellDock\DockLogin.exe
---------- C:\Windows\system32\svchost.exe
---------- C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
---------- C:\Windows\System32\spoolsv.exe
---------- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
---------- C:\Windows\system32\svchost.exe
---------- C:\Windows\system32\AERTSrv.exe
---------- C:\Windows\system32\svchost.exe
---------- C:\Program Files\Kontiki\KService.exe
---------- C:\Windows\System32\svchost.exe
---------- C:\Windows\System32\svchost.exe
---------- C:\Windows\system32\svchost.exe
---------- C:\Program Files\Dell Support Center\bin\sprtsvc.exe
---------- C:\Windows\system32\svchost.exe
---------- C:\Windows\System32\svchost.exe
---------- C:\Windows\system32\SearchIndexer.exe
---------- C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDWinSec.exe
---------- C:\Windows\system32\WUDFHost.exe
---------- C:\Windows\system32\wbem\unsecapp.exe
---------- C:\Windows\system32\wbem\wmiprvse.exe
---------- C:\Windows\system32\taskeng.exe
---------- C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
---------- C:\Windows\system32\Dwm.exe
---------- C:\Windows\system32\taskeng.exe
---------- C:\Windows\Explorer.EXE
---------- C:\Program Files\Dell\DellDock\DellDock.exe
---------- C:\Program Files\Windows Defender\MSASCui.exe
---------- C:\Windows\System32\FastUserSwitching.exe
---------- C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
---------- C:\Program Files\DELL\MediaDirect\PCMService.exe
---------- C:\Program Files\Dell Support Center\bin\sprtcmd.exe
---------- C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
---------- C:\Downloaded Programs\C3100 Driver\HP Software Update\hpwuSchd2.exe
---------- C:\Windows\System32\hkcmd.exe
---------- C:\Windows\RtHDVCpl.exe
---------- C:\Program Files\Java\jre6\bin\jusched.exe
---------- C:\Program Files\Kontiki\KHost.exe
---------- C:\Windows\ehome\ehtray.exe
---------- C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\TeaTimer.exe
---------- C:\Program Files\Windows Media Player\wmpnscfg.exe
---------- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
---------- C:\Windows\System32\MediaButtons.exe
---------- C:\Windows\system32\igfxsrvc.exe
---------- C:\Program Files\Windows Media Player\wmpnetwk.exe
---------- C:\Windows\ehome\ehmsas.exe
---------- C:\Windows\System32\TestUnitReady.exe
---------- C:\Windows\System32\DELLODD.exe
---------- C:\Windows\System32\DELLOSD.exe
---------- C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
---------- C:\Program Files\Mozilla Firefox\firefox.exe
---------- C:\Windows\system32\vssvc.exe
---------- C:\Windows\System32\svchost.exe
---------- C:\Program Files\Microsoft Office\Office\WINWORD.EXE
---------- C:\Windows\system32\taskeng.exe
---------- C:\Windows\system32\taskeng.exe
---------- C:\Windows\system32\cmd.exe
---------- C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
---------- C:\Windows\system32\SearchProtocolHost.exe
---------- C:\Windows\system32\SearchFilterHost.exe
---------- C:\Rooter$\RK.exe

----------------------\\ Search..

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\..\{039A46AC-9CDB-49CB-AC5C-856B6D3881BD}]
DhcpNameServer REG_SZ 85.255.112.96,85.255.112.11
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\..\{039A46AC-9CDB-49CB-AC5C-856B6D3881BD}]
DhcpNameServer REG_SZ 85.255.112.96,85.255.112.11
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\..\{039A46AC-9CDB-49CB-AC5C-856B6D3881BD}]
DhcpNameServer REG_SZ 85.255.112.96,85.255.112.11
==> WAREOUT <==

----------------------\\ ROOTKIT !!



1 - "C:\Rooter$\Rooter_1.txt" - 12/05/2009| 8:19
2 - "C:\Rooter$\Rooter_2.txt" - 12/05/2009| 8:21
3 - "C:\Rooter$\Rooter_3.txt" - 12/05/2009| 8:21
4 - "C:\Rooter$\Rooter_4.txt" - 12/05/2009| 8:27

----------------------\\ Scan completed at 8:27




RSIT Log Txt[/U]

Logfile of random's system information tool 1.06 (written by random/random)
Run by Family at 2009-05-12 08:30:55
Microsoft® Windows Vista™ Home Premium Service Pack 1
System drive C: has 170 GB (76%) free of 223 GB
Total RAM: 2038 MB (36% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:31:29, on 12/05/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\FastUserSwitching.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\DELL\MediaDirect\PCMService.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Downloaded Programs\C3100 Driver\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Kontiki\KHost.exe
C:\Windows\ehome\ehtray.exe
C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\MediaButtons.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\System32\TestUnitReady.exe
C:\Windows\System32\DELLODD.exe
C:\Windows\System32\DELLOSD.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Users\Family\Desktop\RSIT.exe
C:\Downloaded Programs\Hijack This\Family.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [DellOSD] C:\Windows\System32\FastUserSwitching.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Downloaded Programs\C3100 Driver\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\DELL\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\DELL\DellDock\DellDock.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDHelper.dll
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-09.sun.com/s/ESD7/JSCDL/jdk/6u13-b03/jinstall-6u13-windows-i586-jc.cab?e=1241955117745&h=ec59b74e70f80022d1812de65f5ef50a/&filename=jinstall-6u13-windows-i586-jc.cab
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 7433 bytes

======Scheduled tasks folder======

C:\Windows\tasks\Ad-Aware Update (Weekly).job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}]
Spybot-S&D IE Protection - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDHelper.dll [2009-01-26 1879896]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll [2009-03-31 357744]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}]
Symantec Intrusion Prevention - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll [2009-01-26 116088]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java(tm) Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-05-10 35840]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - Show Norton Toolbar - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll [2009-03-31 357744]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-21 1008184]
"ECenter"=C:\Dell\E-Center\EULALauncher.exe [2008-02-29 17920]
"DellOSD"=C:\Windows\System32\FastUserSwitching.exe [2008-07-17 208896]
"Google Desktop Search"=C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe [2008-10-29 29744]
"PCMService"=C:\Program Files\Dell\MediaDirect\PCMService.exe [2008-01-14 132392]
"dellsupportcenter"=C:\Program Files\Dell Support Center\bin\sprtcmd.exe [2008-08-26 206064]
"ccApp"=C:\Program Files\Common Files\Symantec Shared\ccApp.exe [2008-10-17 51048]
"osCheck"=C:\Program Files\Norton 360\osCheck.exe [2008-02-26 988512]
"HP Software Update"=C:\Downloaded Programs\C3100 Driver\HP Software Update\HPWuSchd2.exe [2006-12-10 49152]
"HotKeysCmds"=C:\Windows\system32\hkcmd.exe [2008-08-26 178712]
"RtHDVCpl"=C:\Windows\RtHDVCpl.exe [2008-08-26 6246400]
"SunJavaUpdateSched"=C:\Program Files\Java\jre6\bin\jusched.exe [2009-05-10 148888]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"kdx"=C:\Program Files\Kontiki\KHost.exe [2009-01-02 1041960]
"ehTray.exe"=C:\Windows\ehome\ehTray.exe [2008-01-21 125952]
"SpybotSD TeaTimer"=C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\TeaTimer.exe [2009-01-26 2144088]
"WMPNSCFG"=C:\Program Files\Windows Media Player\WMPNSCFG.exe [2008-01-21 202240]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SightSpeed]
C:\Program Files\Dell Video Chat\DellVideoChat.exe [2008-08-15 4812664]

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
HP Digital Imaging Monitor.lnk.disabled - C:\Downloaded Programs\C3100 Driver\Digital Imaging\bin\hpqtra08.exe
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office\OSA9.EXE

C:\Users\Family\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
Dell Dock.lnk - C:\Program Files\DELL\DellDock\DellDock.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
C:\Windows\system32\igfxdev.dll [2008-08-26 217088]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\GoToAssist]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\Lavasoft Ad-Aware Service]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"EnableUIADesktopToggle"=0

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

======List of files/folders created in the last 1 months======

2009-05-12 08:30:55 ----D---- C:\rsit
2009-05-12 08:19:32 ----A---- C:\Rooter.txt
2009-05-12 08:18:59 ----D---- C:\Rooter$
2009-05-10 12:31:50 ----A---- C:\Windows\system32\javaws.exe
2009-05-10 12:31:50 ----A---- C:\Windows\system32\javaw.exe
2009-05-10 12:31:50 ----A---- C:\Windows\system32\java.exe
2009-05-10 12:31:50 ----A---- C:\Windows\system32\deploytk.dll
2009-04-30 11:07:32 ----D---- C:\Program Files\Common Files\PX Storage Engine
2009-04-30 11:07:29 ----D---- C:\Users\Family\AppData\Roaming\Winamp
2009-04-22 15:55:42 ----D---- C:\RECYCLER
2009-04-19 15:14:33 ----A---- C:\Windows\system32\MSVCRTD.DLL
2009-04-19 15:14:33 ----A---- C:\Windows\system32\MSVCP60D.DLL
2009-04-19 15:14:28 ----A---- C:\Windows\system32\VB6STKIT.DLL
2009-04-19 15:14:28 ----A---- C:\Windows\system32\VB6FR.DLL
2009-04-19 15:14:28 ----A---- C:\Windows\system32\inetfr.DLL
2009-04-19 15:14:28 ----A---- C:\Windows\system32\AudPlayer.dll
2009-04-19 15:14:28 ----A---- C:\Windows\system32\AudioVisu.dll
2009-04-19 15:14:28 ----A---- C:\Windows\system32\AudioRecord.dll
2009-04-19 15:14:28 ----A---- C:\Windows\system32\AudioInfos.dll
2009-04-19 15:14:28 ----A---- C:\Windows\system32\AudFile.dll
2009-04-19 15:14:28 ----A---- C:\Windows\system32\AudDisplay.dll
2009-04-19 15:14:28 ----A---- C:\Windows\system32\AudDesign.dll
2009-04-19 15:14:27 ----A---- C:\Windows\system32\TABCTFR.DLL
2009-04-19 15:14:27 ----A---- C:\Windows\system32\MSCMCFR.DLL
2009-04-19 15:14:27 ----A---- C:\Windows\system32\Mscc2fr.dll
2009-04-19 15:14:27 ----A---- C:\Windows\system32\CMDLGFR.DLL
2009-04-19 15:14:26 ----A---- C:\Windows\system32\msvcr70.dll
2009-04-19 15:14:26 ----A---- C:\Windows\system32\lame_enc.dll
2009-04-16 10:30:27 ----A---- C:\Windows\system32\mshtml.dll
2009-04-16 10:30:25 ----A---- C:\Windows\system32\ieframe.dll
2009-04-16 10:30:24 ----A---- C:\Windows\system32\wininet.dll
2009-04-16 10:30:24 ----A---- C:\Windows\system32\urlmon.dll
2009-04-16 10:30:24 ----A---- C:\Windows\system32\iertutil.dll
2009-04-16 10:30:23 ----A---- C:\Windows\system32\occache.dll
2009-04-16 10:30:23 ----A---- C:\Windows\system32\msfeeds.dll
2009-04-16 10:30:23 ----A---- C:\Windows\system32\ieUnatt.exe
2009-04-16 10:30:23 ----A---- C:\Windows\system32\iedkcs32.dll
2009-04-16 10:30:23 ----A---- C:\Windows\system32\ieaksie.dll
2009-04-16 10:30:22 ----A---- C:\Windows\system32\mstime.dll
2009-04-16 10:30:22 ----A---- C:\Windows\system32\jsproxy.dll
2009-04-16 10:30:22 ----A---- C:\Windows\system32\ieencode.dll
2009-04-16 10:30:14 ----A---- C:\Windows\system32\winhttp.dll
2009-04-16 10:30:11 ----A---- C:\Windows\system32\xolehlp.dll
2009-04-16 10:30:11 ----A---- C:\Windows\system32\msdtcprx.dll
2009-04-16 10:30:02 ----A---- C:\Windows\system32\rpcss.dll
2009-04-16 10:30:02 ----A---- C:\Windows\system32\ntkrnlpa.exe
2009-04-16 10:30:01 ----A---- C:\Windows\system32\ntoskrnl.exe
2009-04-16 10:29:59 ----A---- C:\Windows\system32\printfilterpipelinesvc.exe
2009-04-16 10:29:59 ----A---- C:\Windows\system32\printfilterpipelineprxy.dll
2009-04-16 10:29:58 ----A---- C:\Windows\system32\sdohlp.dll
2009-04-16 10:29:58 ----A---- C:\Windows\system32\iasrecst.dll
2009-04-16 10:29:58 ----A---- C:\Windows\system32\iashost.exe
2009-04-16 10:29:58 ----A---- C:\Windows\system32\iasdatastore.dll
2009-04-16 10:29:58 ----A---- C:\Windows\system32\iasads.dll
2009-04-16 10:29:52 ----A---- C:\Windows\system32\secur32.dll
2009-04-16 10:29:52 ----A---- C:\Windows\system32\lsasrv.dll
2009-04-16 10:29:52 ----A---- C:\Windows\system32\kernel32.dll
2009-04-16 10:29:51 ----A---- C:\Windows\system32\apilogen.dll
2009-04-16 10:29:51 ----A---- C:\Windows\system32\amxread.dll

======List of files/folders modified in the last 1 months======

2009-05-12 08:31:07 ----D---- C:\Windows\Temp
2009-05-12 08:30:59 ----D---- C:\ProgramData\Kontiki
2009-05-12 08:20:35 ----D---- C:\Windows\system32\Tasks
2009-05-12 08:15:43 ----D---- C:\Windows\System32
2009-05-12 08:15:43 ----D---- C:\Windows\inf
2009-05-12 08:15:43 ----A---- C:\Windows\system32\PerfStringBackup.INI
2009-05-12 08:11:56 ----D---- C:\Windows\system32\catroot
2009-05-12 08:11:53 ----D---- C:\Windows\winsxs
2009-05-11 13:37:47 ----HD---- C:\ProgramData
2009-05-11 13:37:47 ----D---- C:\Windows\system32\drivers
2009-05-10 16:42:18 ----D---- C:\ProgramData\Spybot - Search & Destroy
2009-05-10 12:32:21 ----SD---- C:\Windows\Downloaded Program Files
2009-05-10 12:32:12 ----SHD---- C:\Windows\Installer
2009-05-10 12:32:11 ----HD---- C:\Config.Msi
2009-05-10 12:31:34 ----D---- C:\Program Files\Java
2009-05-10 11:37:36 ----DC---- C:\Windows\system32\DRVSTORE
2009-05-10 11:37:11 ----A---- C:\Windows\system32\lsdelete.exe
2009-05-09 14:48:14 ----D---- C:\Windows\Prefetch
2009-05-09 14:24:46 ----D---- C:\Windows\Minidump
2009-05-09 14:24:39 ----D---- C:\Windows
2009-05-09 13:43:10 ----D---- C:\Downloaded Programs
2009-05-09 13:08:52 ----D---- C:\Program Files\Mozilla Firefox
2009-05-07 17:18:30 ----D---- C:\Windows\system32\catroot2
2009-05-02 11:13:20 ----D---- C:\Users\Family\AppData\Roaming\uTorrent
2009-04-30 13:51:00 ----D---- C:\Users\Family\AppData\Roaming\LimeWire
2009-04-30 11:07:32 ----D---- C:\Program Files\Common Files
2009-04-26 12:26:02 ----SD---- C:\Users\Family\AppData\Roaming\Microsoft
2009-04-24 08:13:15 ----D---- C:\Windows\system32\WDI
2009-04-22 21:24:24 ----D---- C:\ProgramData\Symantec
2009-04-22 15:34:05 ----SHD---- C:\System Volume Information
2009-04-21 15:41:47 ----D---- C:\Windows\Debug
2009-04-18 14:56:23 ----D---- C:\Program Files\Windows Mail
2009-04-18 14:56:22 ----D---- C:\Windows\system32\wbem
2009-04-18 14:56:19 ----D---- C:\Windows\system32\manifeststore
2009-04-18 14:56:18 ----D---- C:\Windows\AppPatch
2009-04-18 14:56:16 ----D---- C:\Program Files\Internet Explorer

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 eeCtrl;Symantec Eraser Control driver; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys [2009-02-26 371248]
R1 IDSvix86;Symantec Intrusion Prevention Driver; \??\C:\PROGRA~2\Symantec\DEFINI~1\SymcData\ipsdefs\20090506.001\IDSvix86.sys [2009-02-09 272432]
R1 SPBBCDrv;SPBBCDrv; \??\C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys [2008-09-05 447024]
R1 SRTSPX;SRTSPX; C:\Windows\System32\Drivers\SRTSPX.SYS [2008-02-01 43696]
R1 SymIM;Symantec Network Security Intermediate Filter Driver; C:\Windows\system32\DRIVERS\SymIMv.sys [2009-02-19 24112]
R1 SYMTDI;SYMTDI; C:\Windows\System32\Drivers\SYMTDI.SYS [2009-02-19 184496]
R2 CO_Mon;CO_Mon; \??\C:\Windows\system32\drivers\CO_Mon.sys [2007-08-09 36056]
R2 RtNdPt60;Realtek NDIS Protocol Driver; C:\Windows\system32\DRIVERS\RtNdPt60.sys [2008-05-08 27648]
R3 DLXPDisplayName;DLXPDisplayName; C:\Windows\system32\DRIVERS\DLACPI.sys [2008-04-16 14392]
R3 Dot4;MS IEEE-1284.4 Driver; C:\Windows\system32\DRIVERS\Dot4.sys [2008-01-21 131584]
R3 Dot4Print;Print Class Driver for IEEE-1284.4; C:\Windows\system32\DRIVERS\Dot4Prt.sys [2008-01-21 16384]
R3 dot4usb;MS Dot4USB Filter Dot4USB Filter; C:\Windows\system32\DRIVERS\dot4usb.sys [2008-01-21 36864]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2009-02-26 101936]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\System32\Drivers\GEARAspiWDM.sys [2008-04-17 15464]
R3 igfx;igfx; C:\Windows\system32\DRIVERS\igdkmd32.sys [2008-08-26 2457088]
R3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\Windows\system32\drivers\RTKVHDA.sys [2008-07-11 2153176]
R3 NAVENG;NAVENG; \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20090511.049\NAVENG.SYS [2009-02-21 89104]
R3 NAVEX15;NAVEX15; \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20090511.049\NAVEX15.SYS [2009-02-21 876144]
R3 RTL8169;Realtek 8169 NT Driver; C:\Windows\system32\DRIVERS\Rtlh86.sys [2008-04-24 118784]
R3 RTSTOR;Realtek USB 2.0 Card Reader; C:\Windows\system32\drivers\RTSTOR.SYS [2008-06-23 62464]
R3 SRTSP;SRTSP; C:\Windows\System32\Drivers\SRTSP.SYS [2008-02-01 279088]
R3 SYMDNS;SYMDNS; C:\Windows\System32\Drivers\SYMDNS.SYS [2009-02-19 13616]
R3 SymEvent;SymEvent; \??\C:\Windows\system32\Drivers\SYMEVENT.SYS [2009-01-30 124464]
R3 SYMFW;SYMFW; C:\Windows\System32\Drivers\SYMFW.SYS [2009-02-19 96560]
R3 SYMNDISV;SYMNDISV; C:\Windows\System32\Drivers\SYMNDISV.SYS [2009-02-19 41008]
R3 SYMREDRV;SYMREDRV; C:\Windows\System32\Drivers\SYMREDRV.SYS [2009-02-19 22320]
R3 usbscan;USB Scanner Driver; C:\Windows\system32\DRIVERS\usbscan.sys [2008-01-21 35328]
R3 WPN111;Wireless USB 2.0 Adapter with RangeMax Service; C:\Windows\system32\DRIVERS\WPN111.sys [2005-01-07 286720]
R3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-21 83328]
S3 ATHFMWDL;NETGEAR WPN111 Bootloader driver; C:\Windows\System32\Drivers\athwpn.sys [2004-10-14 43392]
S3 COH_Mon;COH_Mon; \??\C:\Windows\system32\Drivers\COH_Mon.sys [2008-07-30 23888]
S3 DNIMp50;DNIMp50 NDIS Protocol Driver; C:\Windows\System32\Drivers\DNIMp50.sys [2006-11-16 21504]
S3 DNISp50;DNISp50 NDIS Protocol Driver; C:\Windows\System32\Drivers\DNISp50.sys [2006-11-16 20480]
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-21 5632]
S3 e1express;Intel(R) PRO/1000 PCI Express Network Connection Driver; C:\Windows\system32\DRIVERS\e1e6032.sys [2008-01-21 220672]
S3 HdAudAddService;Microsoft 1.1 UAA Function Driver for High Definition Audio Service; C:\Windows\system32\drivers\HdAudio.sys [2006-11-02 235520]
S3 HdAudAddService;Microsoft 1.1 UAA Function Driver for High Definition Audio Service; C:\Windows\system32\drivers\HdAudio.sys [2006-11-02 235520]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-21 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-21 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-21 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-21 6016]
S3 pgfilter;pgfilter; \??\C:\Downloaded Programs\Peer Guardian\PeerGuardian2\pgfilter.sys []
S3 R300;R300; C:\Windows\system32\DRIVERS\atikmdag.sys [2006-11-02 2028032]
S3 SRTSPL;SRTSPL; C:\Windows\System32\Drivers\SRTSPL.SYS [2008-02-01 317616]
S4 ErrDev;Microsoft Hardware Error Device Driver; C:\Windows\system32\drivers\errdev.sys [2008-01-21 6656]
S4 MegaSR;MegaSR; C:\Windows\system32\drivers\megasr.sys [2008-01-21 386616]
S4 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\Windows\system32\drivers\wmiacpi.sys [2008-01-21 11264]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AERTFilters;Andrea RT Filters Service; C:\Windows\system32\AERTSrv.exe [2008-08-26 73728]
R2 Automatic LiveUpdate Scheduler;Automatic LiveUpdate Scheduler; C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe [2008-02-21 238968]
R2 ccEvtMgr;Symantec Event Manager; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [2008-10-17 149352]
R2 ccSetMgr;Symantec Settings Manager; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [2008-10-17 149352]
R2 CLTNetCnService;Symantec Lic NetConnect service; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [2008-10-17 149352]
R2 DockLoginService;Dock Login Service; C:\Program Files\Dell\DellDock\DockLogin.exe [2008-05-02 161048]
R2 hpqddsvc;HP CUE DeviceDiscovery Service; C:\Windows\system32\svchost.exe [2008-01-21 21504]
R2 KService;KService; C:\Program Files\Kontiki\KService.exe [2009-01-02 3098152]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service; C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe [2009-05-10 953168]
R2 LiveUpdate Notice;LiveUpdate Notice; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [2008-10-17 149352]
R2 Net Driver HPZ12;Net Driver HPZ12; C:\Windows\System32\svchost.exe [2008-01-21 21504]
R2 Pml Driver HPZ12;Pml Driver HPZ12; C:\Windows\System32\svchost.exe [2008-01-21 21504]
R2 SBSDWSCService;SBSD Security Center Service; C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
R2 sprtsvc_DellSupportCenter;SupportSoft Sprocket Service (DellSupportCenter); C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2008-08-26 201968]
R3 hpqcxs08;hpqcxs08; C:\Windows\system32\svchost.exe [2008-01-21 21504]
R3 Symantec Core LC;Symantec Core LC; C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe [2009-01-26 1245064]
S3 comHost;COM Host; C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe [2007-08-22 55640]
S3 GoogleDesktopManager-010708-104812;Google Desktop Manager 5.7.801.7324; C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe [2008-10-29 29744]
S3 LiveUpdate;LiveUpdate; C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE [2008-09-05 3220856]
S4 GoToAssist;GoToAssist; C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe [2008-10-29 16680]

-----------------EOF-----------------


[U]RSIT Info Txt

info.txt logfile of random's system information tool 1.06 2009-05-12 08:31:34

======Uninstall list======

-->"C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
-->C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
32 Bit HP CIO Components Installer-->MsiExec.exe /I{2614F54E-A828-49FA-93BA-45A3F756BFAA}
Acrobat.com-->C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer.exe -uninstall com.adobe.mauby 4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Acrobat.com-->MsiExec.exe /I{77DCDCE3-2DED-62F3-8154-05E745472D07}
Ad-Aware-->"C:\ProgramData\{83C91755-2546-441D-AC40-9A6B4B860800}\Ad-AwareAE.exe" REMOVE=TRUE MODIFY=FALSE
Ad-Aware-->C:\ProgramData\{83C91755-2546-441D-AC40-9A6B4B860800}\Ad-AwareAE.exe
Adobe AIR-->C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Updater.exe -arp:uninstall
Adobe AIR-->MsiExec.exe /I{00203668-8170-44A0-BE44-B632FA4D780F}
Adobe Flash Player 10 Plugin-->C:\Windows\system32\Macromed\Flash\uninstall_plugin.exe
Adobe Flash Player ActiveX-->C:\Windows\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Reader 9-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A90000000001}
Adobe Shockwave Player 11-->C:\Windows\system32\adobe\SHOCKW~1\UNWISE.EXE C:\Windows\system32\Adobe\SHOCKW~1\Install.log
AppCore-->MsiExec.exe /I{EFB5B3B5-A280-4E25-BE1C-634EEFE32C1B}
Apple Software Update-->MsiExec.exe /I{6956856F-B6B3-4BE0-BA0B-8F495BE32033}
Backup-->MsiExec.exe /I{24DF7221-644B-4C3A-A478-459502D40522}
BBC iPlayer Download Manager-->MsiExec.exe /I {D466F3D9-510C-4729-B7D4-2E70490E4CDF}
Browser Address Error Redirector-->MsiExec.exe /I{62230596-37E5-4618-A329-0D21F529A86F}
ccCommon-->MsiExec.exe /I{B24E05CC-46FF-4787-BBB8-5CD516AFB118}
CCleaner (remove only)-->"C:\Downloaded Programs\ccCleaner\CCleaner\uninst.exe"
Compatibility Pack for the 2007 Office system-->MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
Dell Best of Web-->MsiExec.exe /I{C39A4E1F-9AF1-4FE1-A80E-A5B867FABB42}
Dell Dock-->MsiExec.exe /I{F6CB42B9-F033-4152-8813-FF11DA8E6A78}
Dell Getting Started Guide-->MsiExec.exe /I{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}
Dell Support Center (Support Software)-->MsiExec.exe /X{E3BFEE55-39E2-4BE0-B966-89FE583822C1}
Dell Video Chat (remove only)-->C:\Program Files\Dell Video Chat\uninst.exe
EDocs-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6B7B6D4D-8F9B-4CB3-8CA4-BCA9CC4C1A22}\setup.exe"
GearDrvs-->MsiExec.exe /I{206FD69B-F9FE-4164-81BD-D52552BC9C23}
GearDrvs-->MsiExec.exe /I{CB84F0F2-927B-458D-9DC5-87832E3DC653}
Google Desktop-->C:\Program Files\Google\Google Desktop Search\GoogleDesktopSetup.exe -uninstall
GoToAssist 8.0.0.514-->C:\Program Files\Citrix\GoToAssist\514\G2AUninstaller.exe /uninstall
HijackThis 2.0.2-->"C:\Downloaded Programs\Hijack This\HijackThis.exe" /uninstall
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)-->C:\Windows\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall /qb+ REBOOTPROMPT=""
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)-->C:\Windows\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall {A7EEA2F2-BFCD-4A54-A575-7B81A786E658} /qb+ REBOOTPROMPT=""
HP Customer Participation Program 8.0-->C:\Downloaded Programs\C3100 Driver\Digital Imaging\ExtCapUninstall\hpzscr01.exe -datfile hpqhsc01.dat
HP Imaging Device Functions 8.0-->C:\Downloaded Programs\C3100 Driver\Digital Imaging\DeviceManagement\hpzscr01.exe -datfile hpqbud01.dat
HP OCR Software 8.0-->C:\Downloaded Programs\C3100 Driver\Digital Imaging\OCR\hpzscr01.exe -datfile hpqbud11.dat
HP Photosmart Essential-->MsiExec.exe /X{EB21A812-671B-4D08-B974-2A347F0D8F70}
HP Photosmart.All-In-One Driver Software 8.0 .A-->C:\Downloaded Programs\C3100 Driver\Digital Imaging\{282E5AB2-8E47-4571-B6FA-6B512555B557}\setup\hpzscr01.exe -datfile hposcr18.dat -onestop -showdisconnect -forcereboot
HP Product Assistant-->MsiExec.exe /I{36FDBE6E-6684-462B-AE98-9A39A1B200CC}
HP Solution Center 8.0-->C:\Downloaded Programs\C3100 Driver\Digital Imaging\eSupport\hpzscr01.exe -datfile hpqbud05.dat
HP Update-->MsiExec.exe /X{FE57DE70-95DE-4B64-9266-84DA811053DB}
HPSSupply-->MsiExec.exe /X{EB75DE50-5754-4F6F-875D-126EDF8E4CB3}
Intel(R) Graphics Media Accelerator Driver-->C:\Windows\system32\igxpun.exe -uninstall
Java(TM) 6 Update 13-->MsiExec.exe /X{26A24AE4-039D-4CA4-87B4-2F83216013FF}
Java(TM) 6 Update 7-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160070}
LiveUpdate (Symantec Corporation)-->MsiExec.exe /x {E80F62FF-5D3C-4A19-8409-9721F2928206} /l*v "C:\ProgramData\LuUninstall.LiveUpdate"
LiveUpdate (Symantec Corporation)-->MsiExec.exe /X{E80F62FF-5D3C-4A19-8409-9721F2928206}
MediaButtons 5.0.0.1T4-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{148DB7A0-BCA6-47DF-A715-DD01F9266478}\setup.exe" -l0x9
MediaDirect-->C:\Program Files\InstallShield Installation Information\{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}\setup.exe -runfromtemp -l0x0009 -cluninstall
Microsoft .NET Framework 3.5 SP1-->c:\Windows\Microsoft.NET\Framework\v3.5\Microsoft .NET Framework 3.5 SP1\setup.exe
Microsoft .NET Framework 3.5 SP1-->MsiExec.exe /I{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}
Microsoft Office 2000 Professional-->MsiExec.exe /I{00010409-78E1-11D2-B60F-006097C998E7}
Microsoft Office PowerPoint Viewer 2007 (English)-->MsiExec.exe /X{95120000-00AF-0409-0000-0000000FF1CE}
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
Microsoft Works-->MsiExec.exe /I{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}
Mozilla Firefox (3.0.10)-->C:\Program Files\Mozilla Firefox\uninstall\helper.exe
MSXML 4.0 SP2 (KB954430)-->MsiExec.exe /I{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}
Norton 360 (Symantec Corporation)-->"C:\Program Files\Common Files\Symantec Shared\SymSetup\{2D617065-1C52-4240-B5BC-C0AE12157777}_2_2_0_2\Setup.exe" /X
Norton 360 HTMLHelp-->MsiExec.exe /I{0BDD3FAD-61CD-4BF3-B9C4-4CEFD43F53F8}
Norton 360-->MsiExec.exe /I{21829177-4DED-4209-AD08-490B3AC9C01A}
Norton 360-->MsiExec.exe /I{2D617065-1C52-4240-B5BC-C0AE12157777}
Norton 360-->MsiExec.exe /I{40DA9A54-48CA-4A2C-AEAF-F67715BB046E}
Norton 360-->MsiExec.exe /I{F413B69D-4AD6-42AB-AEA5-0548989FAD50}
Norton Confidential Core-->MsiExec.exe /I{55A6283C-638A-4EE0-B491-51118554BDA2}
QuickTime-->MsiExec.exe /I{216AB108-2AE1-4130-B3D5-20B2C4C80F8F}
RealPlayer-->C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
Realtek 8169 8168 8101E 8102E Ethernet Driver-->C:\Program Files\InstallShield Installation Information\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}\setup.exe -runfromtemp -l0x0009 -removeonly
Realtek Ethernet Network Card Diagnostic tool for Windows Vista-->C:\Program Files\InstallShield Installation Information\{1FECF5F8-8E75-432C-9FF7-1C04F1956B54}\setup.exe -runfromtemp -l0x0009 -removeonly
Realtek High Definition Audio Driver-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}\setup.exe" -removeonly
SPBBC 32bit-->MsiExec.exe /I{77772678-817F-4401-9301-ED1D01A8DA56}
Spybot - Search & Destroy-->"C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\unins000.exe"
Symantec Real Time Storage Protection Component-->MsiExec.exe /I{D6E6FA4A-5445-4850-8365-CF216C1CBB7A}
Symantec Technical Support Controls-->MsiExec.exe /I{45690715-80A6-4445-B61D-ADEC5888E8CD}
Visual C++ 2008 x86 Runtime - (v9.0.30729)-->MsiExec.exe /X{F333A33D-125C-32A2-8DCE-5C5D14231E27}
Visual C++ 2008 x86 Runtime - v9.0.30729.01-->C:\Windows\system32\msiexec.exe /x {F333A33D-125C-32A2-8DCE-5C5D14231E27} /qb+ REBOOTPROMPT=""
VLC media player 0.9.8a-->C:\Downloaded Programs\VLC\uninstall.exe
Winamp-->"C:\Downloaded Programs\Winamp\UninstWA.exe"
Windows Media Player Firefox Plugin-->MsiExec.exe /I{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}
WinRAR archiver-->C:\Downloaded Programs\Winrar\uninstall.exe

======Security center information======

AS: Spybot - Search and Destroy (disabled) (outdated)
AS: Lavasoft Ad-Watch Live!
AS: Windows Defender

======System event log======

Computer Name: Desktop
Event Code: 1002
Message: The IP address lease 192.168.0.6 for the Network Card with network address 000FB59A89B1 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).
Record Number: 49249
Source Name: Microsoft-Windows-Dhcp-Client
Time Written: 20090512070854.000000-000
Event Type: Error
User:

Computer Name: Desktop
Event Code: 4374
Message: Windows Servicing identified that package KB955430(Update) is not applicable for this system
Record Number: 49360
Source Name: Microsoft-Windows-Servicing
Time Written: 20090512071152.000000-000
Event Type: Warning
User: NT AUTHORITY\SYSTEM

Computer Name: Desktop
Event Code: 4374
Message: Windows Servicing identified that package KB955430(Update) is not applicable for this system
Record Number: 49361
Source Name: Microsoft-Windows-Servicing
Time Written: 20090512071152.000000-000
Event Type: Warning
User: NT AUTHORITY\SYSTEM

Computer Name: Desktop
Event Code: 1003
Message:
Record Number: 49367
Source Name: Microsoft-Windows-Dhcp-Client
Time Written: 20090512071242.000000-000
Event Type: Warning
User:

Computer Name: Desktop
Event Code: 1002
Message: The IP address lease 192.168.0.6 for the Network Card with network address 000FB59A89B1 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).
Record Number: 49368
Source Name: Microsoft-Windows-Dhcp-Client
Time Written: 20090512071242.000000-000
Event Type: Error
User:

=====Application event log=====

Computer Name: Desktop
Event Code: 1002
Message: The program HijackThis.exe version 2.0.0.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 204 Start Time: 01c9d237eba7f15f Termination Time: 8
Record Number: 12169
Source Name: Application Hang
Time Written: 20090511130039.000000-000
Event Type: Error
User:

Computer Name: Desktop
Event Code: 10
Message: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Record Number: 12245
Source Name: Microsoft-Windows-WMI
Time Written: 20090512070858.000000-000
Event Type: Error
User:

Computer Name: Desktop
Event Code: 12290
Message: Volume Shadow Copy Service warning: ASR writer Error 0x80070565. hr = 0x00000000.

Operation:
PrepareForBackup event
PrepareForBackup event

Context:
Execution Context: ASR Writer
Execution Context: Writer
Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Name: ASR Writer
Writer Instance ID: {d81314bf-82ee-42b7-867b-93ad28ec64c7}
Record Number: 12265
Source Name: VSS
Time Written: 20090512071431.000000-000
Event Type: Warning
User:

Computer Name: Desktop
Event Code: 16387
Message: Shadow copy creation failed because of error reported by ASR Writer. More info: The maximum number of secrets that may be stored in a single system has been exceeded. (0x80070565).
Record Number: 12266
Source Name: SPP
Time Written: 20090512071431.000000-000
Event Type: Error
User:

Computer Name: Desktop
Event Code: 8193
Message: Failed to create restore point on volume (Process = C:\Windows\system32\svchost.exe -k netsvcs; Descripton = Windows Update; Hr = 0x800423f4).
Record Number: 12267
Source Name: System Restore
Time Written: 20090512071431.000000-000
Event Type: Error
User:

=====Security event log=====

Computer Name: Desktop
Event Code: 5038
Message: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys
Record Number: 8130
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20090512073128.025046-000
Event Type: Audit Failure
User:

Computer Name: Desktop
Event Code: 5038
Message: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys
Record Number: 8131
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20090512073128.065046-000
Event Type: Audit Failure
User:

Computer Name: Desktop
Event Code: 5038
Message: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys
Record Number: 8132
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20090512073128.104046-000
Event Type: Audit Failure
User:

Computer Name: Desktop
Event Code: 5038
Message: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys
Record Number: 8133
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20090512073128.143046-000
Event Type: Audit Failure
User:

Computer Name: Desktop
Event Code: 5038
Message: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys
Record Number: 8134
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20090512073128.190046-000
Event Type: Audit Failure
User:

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"FP_NO_HOST_CHECK"=NO
"OS"=Windows_NT
"Path"=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Downloaded Programs\Apple Quick Time Player\QTSystem\
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
"PROCESSOR_ARCHITECTURE"=x86
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP
"USERNAME"=SYSTEM
"windir"=%SystemRoot%
"PROCESSOR_LEVEL"=6
"PROCESSOR_IDENTIFIER"=x86 Family 6 Model 15 Stepping 13, GenuineIntel
"PROCESSOR_REVISION"=0f0d
"NUMBER_OF_PROCESSORS"=2
"TRACE_FORMAT_SEARCH_PATH"=\\NTREL202.ntdev.corp.microsoft.com\4F18C3A5-CA09-4DBD-B6FC-219FDD4C6BE0\TraceFormat
"DFSTRACINGON"=FALSE
"CLASSPATH"=.;C:\Program Files\Java\jre1.6.0_07\lib\ext\QTJava.zip
"QTJAVA"=C:\Program Files\Java\jre1.6.0_07\lib\ext\QTJava.zip

-----------------EOF-----------------

I wasn' too sure what you meant about posting the above logs individually, I hope this is OK.

Until later....

Regards.. Kevin

[Dakeyras]

Hi :)


First off many thaks for your reply, and your time, it's much appreciated. I have done as you instructed, please see my response in the order requsted below.You're welcome!


The computer is running as it did prior to downloading and runnning the programs you asked me to.OK thanks for the situation update.


I wasn' too sure what you meant about posting the above logs individually, I hope this is OK.
By that I meant one post for each of the RSIT logs, mainly both for my own ease when researching and to lessen the chance of part of a log being cut off and not posted. No harm done however so do not worry about it OK.

I notice you ran the Rooter scan four times, did you encountered any problems with running the application?

Next:

Now we need to disable three of the security applications you have presently installed so they do not interfere with the malware removal process as follows.

Note: Make you sure you do carry out these steps below as they are very important!

Disable Spybot S&D Registry Guard(TeaTimer):

You may re-enable this fine feature of the aforementioned application when I give the all clear OK.

If you have version 1.5 or 1.6, right click the Spybot Icon in the system tray near the clock (looks like a blue/white calendar with a padlock symbol).
Click once on Resident Protection, then right click the Spybot icon again and make sure Resident Protection is now Unchecked. The Spybot icon in the System tray should now be now colorless.
Go to Start > All Programs > Spybot - Search & Destroy > Spybot Search & Destroy.
Click on Mode > Advanced Mode. When it prompts you, click Yes.
On the left hand side, click on Tools.
Check this box if it is not yet ticked: Resident.
You will notice that Resident is now added under Tools. Click on Resident.
Uncheck this box: Resident "TeaTimer" (Protection of over-all system settings) active.
Exit Spybot Search & Destroy.
Lavasoft Ad-Aware:

One of the RSIT logs is reporting the Ad-Watch Live of the aforementioned is active. Please go here (http://www.lavasoftsupport.com/index.php?showtopic=19804) and read this part:

HOW TO TURN OFF AD-WATCH in Ad-Aware 2007 or Ad-Aware 2008

To check this is really not active. My advice however would be to uninstall this application as even when not completely active it still resides in system memory. At the very least do check that Ad-Watch Live is disabled OK.

Turn Off Windows Defender:

This is not a particularly effective application however it cannot be uninstalled because it is a integral part of the Vista operating system.

We do however need it turned off so it does not interfere with the malware removal process.

How to do is explained in this tutorial here (http://www.malwarebytes.org/forums/index.php?showtopic=8279)

Now restart your computer for the changes to take effect.

Next:

Please visit this webpage for instructions for downloading and running ComboFix:-

Bleeping Computer ComboFix Tutorial (http://www.bleepingcomputer.com/combofix/how-to-use-combofix)


You must download it to and run it from your Desktop
Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Note: You should have disabled the Anti-Spyware applications I mentioned prior, so here all you need to do is temp' disable the Norton 360 application for the ComboFix run.
Right click combofix.exe and select Run as Administrator & follow the prompts.
When finished, it will produce a log. Please save that log to post in your next reply
Re-enable all the programs that were disabled during the running of ComboFix.
Note: Just re-enable your Norton 360 application not the three prior disabled OK.
A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own.
This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper

When completed the above, please post back the following:

How is you computer performing now? Any problems encountered and or any further symptoms?
Answer to my Rooter scan query.
ComboFix log.
A new HijackThis Log. <-- Remember to right click on HiJackThis.exe and select Run as Administrator.

[kmboo]

Hi Dakeyras

Hope youv'e had a good day.


I notice you ran the Rooter scan four times, did you encountered any problems with running the application?

Yes I did, well sort of, as I said above when I ran this program, a red warning box appeared with the words 'Windows - No Disk' in the top left hand corner. Within the box was a Large Red Cross insidea Red Circle, the Txt next to this read:

Exception Processing Message 0x0000013 Parameters 0x763792A0
0x00000004 0x763792A0 0x763792A0

However it gave me the choice to cancel the message, I did this and the scan result popped up regardless,

That said I have just ran it again to double check the message, and it ran fine, no message popped up and the scan result came up fine.


# Go to Start > All Programs > Spybot - Search & Destroy > Spybot Search & Destroy.
# Click on Mode > Advanced Mode. When it prompts you, click Yes.
# On the left hand side, click on Tools.
# Check this box if it is not yet ticked: Resident.
# You will notice that Resident is now added under Tools. Click on Resident.
# Uncheck this box: Resident "TeaTimer" (Protection of over-all system settings) active.
# Exit Spybot Search & Destroy.

I can't do this (I have tried) but Spybot will not run.

As this is the case I have not gone any further with your instructions as yet, and await your reply.

Regards... Kevin

[Dakeyras]

Hi :)


Hope youv'e had a good day.Fine thank you, I hope you have also even with the ongoing computer problem.

OK please disconnect all removable drives and leave them disconcerted. This will include any USB type Hard-Drives also, Flash drives etc.

Do so safely as outlined here (http://www.5starsupport.com/tutorial/usb-drive.htm). Now Reboot(restart) your computer.

Upon system restart please carry out the instructions from Lavasoft Ad-Aware: downwards.

[kmboo]

Hi Dakeyras

My day was fine thanks, the computer is nothing really in comparison to the problems the majority of people face in this world... Anyway



The computer is now acting fine. I can acces Spybot, update etc. Norton is working again. I haven't tried Malware Bytes as I never really used it before this infection and don't intend to from this point on.



Please see the answer to your Root Scan query in my previous reply



Here is my ComboFix Log, Please note I ran this prior to enabling Spybot etc to check if they were working


ComboFix 09-05-12.04 - Family 12/05/2009 22:06.1 - NTFSx86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.2038.1287 [GMT 1:00]
Running from: c:\users\Family\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\autorun.inf
c:\windows\system32\drivers\gxvxcnjhlrxuffmeqnyibvevqgfaphpmykqxt.sys
c:\windows\system32\gxvxccounter
c:\windows\system32\gxvxcwwrbrmstseumnoipetsdmidxjaxtpqmy.dll
D:\Autorun.inf

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Service_GXVXCSERV.SYS


((((((((((((((((((((((((( Files Created from 2009-04-12 to 2009-05-12 )))))))))))))))))))))))))))))))
.

2009-05-12 07:30 . 2009-05-12 07:31 -------- d-----w C:\rsit
2009-05-12 07:18 . 2009-05-12 16:45 -------- d-----w C:\Rooter$
2009-05-10 11:31 . 2009-05-10 11:31 410984 ----a-w c:\windows\system32\deploytk.dll
2009-05-10 10:37 . 2009-05-10 10:36 64160 ----a-w c:\windows\system32\drivers\Lbd.sys
2009-05-09 13:41 . 2009-05-10 11:43 -------- d-----w c:\users\Family\.housecall6.6
2009-05-09 13:17 . 2009-05-09 13:17 680 ----a-w c:\users\Family\AppData\Local\d3d9caps.dat
2009-04-30 10:07 . 2009-04-30 10:07 -------- d-----w c:\program files\Common Files\PX Storage Engine
2009-04-30 10:07 . 2009-04-30 10:22 -------- d-----w c:\users\Family\AppData\Roaming\Winamp
2009-04-16 09:29 . 2009-03-03 03:04 666624 ----a-w c:\windows\system32\printfilterpipelinesvc.exe
2009-04-16 09:29 . 2009-03-03 04:39 26112 ----a-w c:\windows\system32\printfilterpipelineprxy.dll
2009-04-16 09:29 . 2009-03-03 04:39 183296 ----a-w c:\windows\system32\sdohlp.dll
2009-04-16 09:29 . 2009-03-03 04:37 98304 ----a-w c:\windows\system32\iasrecst.dll
2009-04-16 09:29 . 2009-03-03 04:37 44032 ----a-w c:\windows\system32\iasdatastore.dll
2009-04-16 09:29 . 2009-03-03 04:37 54784 ----a-w c:\windows\system32\iasads.dll
2009-04-16 09:29 . 2009-03-03 02:38 17408 ----a-w c:\windows\system32\iashost.exe
2009-04-16 09:29 . 2009-02-13 08:49 1255936 ----a-w c:\windows\system32\lsasrv.dll
2009-04-16 09:29 . 2009-02-13 08:49 72704 ----a-w c:\windows\system32\secur32.dll
2009-04-16 09:29 . 2009-03-17 03:38 13824 ----a-w c:\windows\system32\apilogen.dll
2009-04-16 09:29 . 2009-03-17 03:38 24064 ----a-w c:\windows\system32\amxread.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-05-10 11:31 . 2008-10-29 20:31 -------- d-----w c:\program files\Java
2009-05-10 10:37 . 2009-03-09 19:05 15688 ----a-w c:\windows\system32\lsdelete.exe
2009-04-18 13:56 . 2006-11-02 11:18 -------- d-----w c:\program files\Windows Mail
2009-04-11 10:02 . 2009-01-30 13:33 -------- d-----w c:\program files\Kontiki
2009-04-11 09:42 . 2009-01-26 16:20 -------- d-----w c:\program files\Norton 360
2009-03-28 11:03 . 2006-11-02 10:25 51200 ----a-w c:\windows\inf\infpub.dat
2009-03-28 11:03 . 2006-11-02 10:25 143360 ----a-w c:\windows\inf\infstrng.dat
2009-03-28 11:03 . 2006-11-02 10:25 86016 ----a-w c:\windows\inf\infstor.dat
2009-03-28 11:02 . 2009-03-28 10:56 319456 ----a-w c:\windows\DIFxAPI.dll
2009-03-28 11:02 . 2008-10-29 20:32 -------- d-----w c:\program files\Realtek
2009-03-28 11:02 . 2008-10-29 20:31 -------- d--h--w c:\program files\InstallShield Installation Information
2009-03-28 10:43 . 2009-03-28 10:43 315392 ----a-w c:\windows\HideWin.exe
2009-03-28 10:32 . 2009-03-28 10:32 -------- d-----w c:\program files\Intel
2009-03-03 04:46 . 2009-04-16 09:30 3599328 ----a-w c:\windows\system32\ntkrnlpa.exe
2009-03-03 04:46 . 2009-04-16 09:30 3547632 ----a-w c:\windows\system32\ntoskrnl.exe
2009-03-03 04:40 . 2009-04-16 09:30 827392 ----a-w c:\windows\system32\wininet.dll
2009-03-03 04:39 . 2009-04-16 09:30 551424 ----a-w c:\windows\system32\rpcss.dll
2009-03-03 04:37 . 2009-04-16 09:30 78336 ----a-w c:\windows\system32\ieencode.dll
2009-03-03 02:28 . 2009-04-16 09:30 26624 ----a-w c:\windows\system32\ieUnatt.exe
2009-02-23 09:23 . 2009-02-23 09:09 130898 ----a-w c:\windows\hpoins18.dat
2009-02-19 11:31 . 2009-02-19 11:31 24112 ----a-w c:\windows\system32\drivers\SymIMV.sys
2009-02-19 11:31 . 2009-02-19 11:31 41008 ----a-w c:\windows\system32\drivers\symndisv.sys
2009-02-19 11:31 . 2009-02-19 11:31 96560 ----a-w c:\windows\system32\drivers\symfw.sys
2009-02-19 11:31 . 2009-02-19 11:31 38576 ----a-w c:\windows\system32\drivers\symids.sys
2009-02-19 11:31 . 2009-02-19 11:31 22320 ----a-w c:\windows\system32\drivers\symredrv.sys
2009-02-19 11:31 . 2009-02-19 11:31 184496 ----a-w c:\windows\system32\drivers\symtdi.sys
2009-02-19 11:31 . 2009-02-19 11:31 13616 ----a-w c:\windows\system32\drivers\symdns.sys
2009-02-18 13:17 . 2009-01-26 15:45 69008 ----a-w c:\users\Family\AppData\Local\GDIPFONTCACHEV1.DAT
2008-01-21 02:43 . 2006-11-02 12:50 174 --sha-w c:\program files\desktop.ini
2009-03-31 21:47 . 2009-01-26 17:19 324976 ----a-w c:\program files\mozilla firefox\components\coFFPlgn.dll
2008-10-30 03:59 . 2008-10-30 03:58 8192 --sha-w c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"kdx"="c:\program files\Kontiki\KHost.exe" [2009-01-02 1041960]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
"SpybotSD TeaTimer"="c:\downloaded programs\Spybot\Spybot - Search & Destroy\TeaTimer.exe" [2009-01-26 2144088]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ECenter"="c:\dell\E-Center\EULALauncher.exe" [2008-02-29 17920]
"DellOSD"="c:\windows\System32\FastUserSwitching.exe" [2008-07-17 208896]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-10-29 29744]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2008-01-14 132392]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-26 206064]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2008-10-17 51048]
"osCheck"="c:\program files\Norton 360\osCheck.exe" [2008-02-26 988512]
"HP Software Update"="c:\downloaded programs\C3100 Driver\HP Software Update\HPWuSchd2.exe" [2006-12-10 49152]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-08-26 178712]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-05-10 148888]
"RtHDVCpl"="RtHDVCpl.exe" - c:\windows\RtHDVCpl.exe [2008-08-26 6246400]

c:\users\Family\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\DELL\DellDock\DellDock.exe [2008-7-15 1226024]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk.disabled [2009-2-23 1976]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-2-17 65588]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
"Ad-Watch"=c:\program files\Lavasoft\Ad-Aware\AAWTray.exe
"QuickTime Task"="c:\downloaded programs\Apple Quick Time Player\QTTask.exe" -atboottime
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" -osboot

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\DomainProfile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
"{57F27F97-D966-4923-882E-2C14E4AB4784}"= UDP:c:\program files\Dell Video Chat\DellVideoChat.exe:Dell Video Chat
"{456E99CC-18C0-41DE-8B79-965FDCEA876D}"= TCP:c:\program files\Dell Video Chat\DellVideoChat.exe:Dell Video Chat
"{12136907-5742-486C-B463-3FBB1D926A5A}"= c:\program files\Dell\MediaDirect\MediaDirect.exe:Dell MediaDirect
"{97F8F411-3117-439A-B4E2-65D8A73CB364}"= c:\program files\Dell\MediaDirect\PCMService.exe:CyberLink PowerCinema Resident Program
"{179D81CC-274F-46D5-9701-0E831D1DD1DC}"= c:\program files\Dell\MediaDirect\Kernel\DMP\CLBrowserEngine.exe:Cyberlink Media Server Browser Engine
"{888CC7EA-3119-48F2-ACA6-786FB62E5AC8}"= c:\program files\Dell\MediaDirect\Kernel\DMS\CLMSService.exe:CyberLink Media Server
"{85D1EE64-BE39-4FA1-B8C3-1EAA6E40046A}"= UDP:c:\program files\Kontiki\KService.exe:Delivery Manager Service
"{78831CB2-D3AE-4BDF-BE81-4B78C9BDA1BA}"= TCP:c:\program files\Kontiki\KService.exe:Delivery Manager Service
"{151C97A2-8FE8-4D45-A92B-F6FDEA5C17E8}"= UDP:c:\downloaded programs\Utorrent\uTorrent.exe:µTorrent (TCP-In)
"{BEA6B0EC-673F-4BA2-B51F-B702C7A0C41B}"= TCP:c:\downloaded programs\Utorrent\uTorrent.exe:µTorrent (UDP-In)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\PublicProfile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\StandardProfile]
"EnableFirewall"= 0 (0x0)

R0 Lbd;Lbd;c:\windows\System32\drivers\Lbd.sys [10/05/2009 11:37 64160]
R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\Symantec\DEFINI~1\SymcData\ipsdefs\20090506.001\IDSvix86.sys [09/05/2009 10:40 272432]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\System32\AERTSrv.exe [30/10/2008 05:10 73728]
R2 DockLoginService;Dock Login Service;c:\program files\DELL\DellDock\DockLogin.exe [02/05/2008 15:09 161048]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\Common Files\Symantec Shared\CCSVCHST.EXE [18/02/2008 20:37 149352]
R2 RtNdPt60;Realtek NDIS Protocol Driver;c:\windows\System32\drivers\RtNdPt60.sys [29/10/2008 21:32 27648]
R2 SBSDWSCService;SBSD Security Center Service;c:\downloaded programs\Spybot\Spybot - Search & Destroy\SDWinSec.exe [09/05/2009 14:29 1153368]
R3 DLXPDisplayName;DLXPDisplayName;c:\windows\System32\drivers\DLACPI.sys [30/10/2008 05:10 14392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [26/02/2009 19:07 101936]
R3 SYMNDISV;SYMNDISV;c:\windows\System32\drivers\symndisv.sys [19/02/2009 12:31 41008]
R3 WPN111;Wireless USB 2.0 Adapter with RangeMax Service;c:\windows\System32\drivers\WPN111.sys [26/01/2009 16:57 286720]
S3 ATHFMWDL;NETGEAR WPN111 Bootloader driver;c:\windows\System32\drivers\athwpn.sys [26/01/2009 16:53 43392]
S3 COH_Mon;COH_Mon;c:\windows\System32\drivers\COH_Mon.sys [13/01/2008 03:32 23888]
S3 DNIMp50;DNIMp50 NDIS Protocol Driver;c:\windows\System32\drivers\DNIMP50.sys [02/02/2009 13:55 21504]
S3 DNISp50;DNISp50 NDIS Protocol Driver;c:\windows\System32\drivers\DNISP50.sys [02/02/2009 13:55 20480]
S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [18/01/2009 22:34 953168]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - COMHOST

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder

2009-05-11 c:\windows\Tasks\Ad-Aware Update (Weekly).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-01-18 10:36]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
FF - ProfilePath - c:\users\Family\AppData\Roaming\Mozilla\Firefox\Profiles\o52a9nb1.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - component: c:\program files\Mozilla Firefox\components\coFFPlgn.dll
FF - component: c:\users\Family\AppData\Roaming\Mozilla\Firefox\Profiles\o52a9nb1.default\extensions\piclens@cooliris.com\components\coolirisstub.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin2.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin3.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin4.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin5.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin6.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin7.dll
FF - plugin: c:\downloaded programs\Real Player\Netscape6\nppl3260.dll
FF - plugin: c:\downloaded programs\Real Player\Netscape6\nprjplug.dll
FF - plugin: c:\downloaded programs\Real Player\Netscape6\nprpjplug.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npBBCPlugin.dll

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-05-12 22:10
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2009-05-12 22:11
ComboFix-quarantined-files.txt 2009-05-12 21:11

Pre-Run: 178,946,080,768 bytes free
Post-Run: 178,376,499,200 bytes free

187 --- E O F --- 2009-05-12 20:34



Here is my Hijack Log, again I ran this before enabling Spybot etc


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:15:17, on 12/05/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\Explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Downloaded Programs\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [DellOSD] C:\Windows\System32\FastUserSwitching.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Downloaded Programs\C3100 Driver\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\DELL\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\DELL\DellDock\DellDock.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDHelper.dll
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-09.sun.com/s/ESD7/JSCDL/jdk/6u13-b03/jinstall-6u13-windows-i586-jc.cab?e=1241955117745&h=ec59b74e70f80022d1812de65f5ef50a/&filename=jinstall-6u13-windows-i586-jc.cab
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Downloaded Programs\Spybot\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 6023 bytes


Bye for now, catch you later.

Regards.... Kevin

[Dakeyras]

Hi :)


The computer is now acting fineGood to know, however we have some way to go yet to complete the malware removal process.


I haven't tried Malware Bytes as I never really used it before this infection and don't intend to from this point on.
Please see the answer to your Root Scan query in my previous reply Actually this is a excellent application and we will be using this shortly as part of the aforementioned malware removal process. I do not see it installed in the Programs and Features at all, either way a fresh download/new installation is what I will be advising.


Please see the answer to your Root Scan query in my previous reply
I have made a note of this and we will be addressing the Windows - No Disk related errors in due course. This may be have caused by malware and or something related to a software conflict too removable drives not stopped/removed safely. For the time being leave all removable storage media disconnected as they will require disinfecting. First though I wish to address the malware issues on the main installed Hard-Drive.

OK Spybot will require the TeaTimer function disabling again but due to the present location it is installed at/running from it would be best to uninstall this then re-download/install after I give the all clear. I advise you uninstall LavaSoft Adware also but that is at you own discretion and deemed a optional removal and will be highlighted in red. Mainly because it not that effective a application against todays constant evolving malware.

We will be removing a older installations of Java also as if left in place, this poses a security risk and a back-door for malware to reinfect a system.

Next:

Now please go to Start >> Control Panel >> Programs and Features and remove the following (if present):

Ad-Aware
Java(TM) 6 Update 7
Spybot - Search & Destroy

To do so click once on each of the below and click on Uninstall/Change and follow the prompts.

Then Reboot(restart) your computer.

Upload a Suspicious File:

There is a file I would like to be checked as follows:

Note: Internet Explorer is the browser to use for best results.


Please go to VirSCAN.org (http://virscan.org/) free on-line scan service.
Copy and paste the following file path into the "Suspicious files to scan" box at the top of the page:

C:\Windows\HideWin.exe


Click on the Upload button
Once the Scan is completed, click on the "Copy to Clipboard" button. This will copy the link of the report into the Clipboard.
Paste the contents of the Clipboard in your next reply. (Ctrl & V)
Custom ComboFix Script:

A word of warning: Please do not run ComboFix on your own. This tool is not a toy and not for everyday use.
Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

Folder::
c:\downloaded programs\Utorrent

Registry::
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search]
"CustomizeSearch"="http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Local Page"="C:\WINDOWS\system32\blank.htm"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar]
"LinksFolderName"="Links"
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\..\{039A46AC-9CDB-49CB-AC5C-856B6D3881BD}]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\..\{039A46AC-9CDB-49CB-AC5C-856B6D3881BD}]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\..\{039A46AC-9CDB-49CB-AC5C-856B6D3881BD}]
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
"{151C97A2-8FE8-4D45-A92B-F6FDEA5C17E8}"=-
"{BEA6B0EC-673F-4BA2-B51F-B702C7A0C41B}"=-
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa]
"Notification Packages"=hex(7):73,63,65,63,6c,69,00,00
Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif


Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Next:

Please download Malwarebytes' Anti-Malware (http://www.malwarebytes.org/mbam-download.php) to your desktop.


Right click on mbam-setup.exe and select Run as Administrator then follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please post that log in your next reply.
The log can also be found here:

Launch Malwarebytes' Anti-Malware
Click on the Logs radio tab.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

When completed the above, please post back the following:

How is you computer performing now? Any problems encountered and or any further symptoms?
File submission results.
ComboFix log.
Malwarebytes' Anti-Malware Log.
A new HijackThis Log. <-- Remember to right click on HiJackThis.exe and select Run as Administrator.

[kmboo]

Hi Dakeyras

Hope your good. Sorry I haven't got back to you until now, I've been away on business and had to stay overnight so I didn't have access to my desktop.

Please see the results as requested below



How is you computer performing now? Any problems encountered and or any further symptoms?

All seems fine, in fact it seems a little faster if anything particularly when opening Firefox



File submission results.

VirSCAN.org Scanned Report :
Scanned time : 2009/05/15 08:59:56 (BST)
Scanner results: 13% Scanner(5/38) found malware!
File Name : 免费QQ图标点亮器.rar
File Size : 117652 byte
File Type : RAR archive data, v1d, os
MD5 : bb73f43e35c238184fe1f6a9d5923dbb
SHA1 : bbf058bd0506cd2cdbbb40f29c1be9fd2b809998
Online report : http://virscan.org/report/e8541b64f8b1bb1cbd8e955aa9dfd4d2.html

Scanner Engine Ver Sig Ver Sig Date Time Scan result
a-squared 4.0.0.32 20090514170141 2009-05-14 3.06 -
AhnLab V3 2009.05.15.01 2009.05.15 2009-05-15 0.73 -
AntiVir 8.2.0.166 7.1.3.208 2009-05-15 0.24 -
Antiy 2.0.18 20090515.2416842 2009-05-15 0.12 -
Arcavir 2009 200905141900 2009-05-14 0.22 Trojan.Agent.Ayrr
Authentium 5.1.1 200905141846 2009-05-14 1.26 -
AVAST! 4.7.4 090514-0 2009-05-14 0.00 -
AVG 8.5.286 270.12.30/2115 2009-05-15 3.36 BHO.ILZ
BitDefender 7.81008.2977858 7.25408 2009-05-15 2.77 Trojan.Generic.1669184
CA (VET) 9.0.0.143 31.6.6505 2009-05-15 5.05 -
ClamAV 0.95 9359 2009-05-15 0.03 -
Comodo 3.8 1157 2009-05-08 0.80 -
CP Secure 1.1.0.715 2009.05.15 2009-05-15 9.33 BackDoor.W32.Hupigon.nqr
Dr.Web 4.44.0.9170 2009.05.15 2009-05-15 6.54 -
F-Prot 4.4.4.56 20090514 2009-05-14 1.32 -
F-Secure 5.51.6100 2009.05.15.01 2009-05-15 0.24 -
Fortinet 2.81-3.117 10.390 2009-05-14 0.16 -
GData 19.5225/19.330 20090515 2009-05-15 7.06 -
ViRobot 20090514 2009.05.14 2009-05-14 0.44 -
Ikarus T3.1.01.49 2009.05.15.72721 2009-05-15 3.38 Trojan.Generic
JiangMin 11.0.706 2009.05.13 2009-05-13 2.04 -
Kaspersky 5.5.10 2009.05.15 2009-05-15 0.16 -
KingSoft 2009.2.5.15 2009.5.15.14 2009-05-15 0.57 -
McAfee 5.3.00 5615 2009-05-14 3.46 -
Microsoft 1.4602 2009.05.15 2009-05-15 4.57 -
mks_vir 2.01 2009.05.15 2009-05-15 3.48 -
Norman 6.01.05 6.01.00 2009-05-14 4.01 -
Panda 9.05.01 2009.05.14 2009-05-14 1.45 -
Trend Micro 8.700-1004 6.132.03 2009-05-14 0.08 -
Quick Heal 10.00 2009.05.15 2009-05-15 1.34 -
Rising 20.0 21.29.40.00 2009-05-15 0.57 -
Sophos 2.86.0 4.41 2009-05-15 2.39 -
Sunbelt 5136 5136 2009-05-14 0.77 -
Symantec 1.3.0.24 20090514.002 2009-05-14 0.68 -
nProtect 20090515.01 3689808 2009-05-15 5.94 -
The Hacker 6.3.4.1 v00326 2009-05-15 0.56 -
VBA32 3.12.10.5 20090514.1440 2009-05-14 2.07 -
VirusBuster 4.5.11.10 10.105.26/1354980 2009-05-14 2.10 -



ComboFix log.

ComboFix 09-05-12.04 - Family 15/05/2009 9:18.2 - NTFSx86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.2038.992 [GMT 1:00]
Running from: c:\users\Family\Desktop\ComboFix.exe
Command switches used :: c:\users\Family\Desktop\CFScript.txt
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\downloaded programs\Utorrent
c:\downloaded programs\Utorrent\ipfilter\ipfilter.dat
c:\downloaded programs\Utorrent\Stored Torrents\Beverley Craven - The Very Best Of.torrent
c:\downloaded programs\Utorrent\Stored Torrents\FILA BRAZILLIA - Another Late Night 2001.torrent
c:\downloaded programs\Utorrent\Stored Torrents\Kid Loco - Another Late Night - La Corporacion.torrent
c:\downloaded programs\Utorrent\Stored Torrents\VERY BEST OF THE STYLISTICS[CDRIP]-JOCKTHERIPPER.torrent
c:\downloaded programs\Utorrent\Stored Torrents\Zero 7 - AnotherLateNight.torrent

.
((((((((((((((((((((((((( Files Created from 2009-04-15 to 2009-05-15 )))))))))))))))))))))))))))))))
.

2009-05-12 07:30 . 2009-05-12 07:31 -------- d-----w C:\rsit
2009-05-12 07:18 . 2009-05-12 16:45 -------- d-----w C:\Rooter$
2009-05-10 11:31 . 2009-05-10 11:31 410984 ----a-w c:\windows\system32\deploytk.dll
2009-05-09 13:41 . 2009-05-10 11:43 -------- d-----w c:\users\Family\.housecall6.6
2009-05-09 13:17 . 2009-05-09 13:17 680 ----a-w c:\users\Family\AppData\Local\d3d9caps.dat
2009-04-30 10:07 . 2009-04-30 10:07 -------- d-----w c:\program files\Common Files\PX Storage Engine
2009-04-30 10:07 . 2009-04-30 10:22 -------- d-----w c:\users\Family\AppData\Roaming\Winamp
2009-04-16 09:29 . 2009-03-03 03:04 666624 ----a-w c:\windows\system32\printfilterpipelinesvc.exe
2009-04-16 09:29 . 2009-03-03 04:39 26112 ----a-w c:\windows\system32\printfilterpipelineprxy.dll
2009-04-16 09:29 . 2009-03-03 04:39 183296 ----a-w c:\windows\system32\sdohlp.dll
2009-04-16 09:29 . 2009-03-03 04:37 98304 ----a-w c:\windows\system32\iasrecst.dll
2009-04-16 09:29 . 2009-03-03 04:37 44032 ----a-w c:\windows\system32\iasdatastore.dll
2009-04-16 09:29 . 2009-03-03 04:37 54784 ----a-w c:\windows\system32\iasads.dll
2009-04-16 09:29 . 2009-03-03 02:38 17408 ----a-w c:\windows\system32\iashost.exe
2009-04-16 09:29 . 2009-02-13 08:49 1255936 ----a-w c:\windows\system32\lsasrv.dll
2009-04-16 09:29 . 2009-02-13 08:49 72704 ----a-w c:\windows\system32\secur32.dll
2009-04-16 09:29 . 2009-03-17 03:38 13824 ----a-w c:\windows\system32\apilogen.dll
2009-04-16 09:29 . 2009-03-17 03:38 24064 ----a-w c:\windows\system32\amxread.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-05-15 07:36 . 2009-03-09 16:42 -------- d-----w c:\program files\Lavasoft
2009-05-10 11:31 . 2008-10-29 20:31 -------- d-----w c:\program files\Java
2009-04-18 13:56 . 2006-11-02 11:18 -------- d-----w c:\program files\Windows Mail
2009-04-11 10:02 . 2009-01-30 13:33 -------- d-----w c:\program files\Kontiki
2009-04-11 09:42 . 2009-01-26 16:20 -------- d-----w c:\program files\Norton 360
2009-03-28 11:03 . 2006-11-02 10:25 51200 ----a-w c:\windows\inf\infpub.dat
2009-03-28 11:03 . 2006-11-02 10:25 143360 ----a-w c:\windows\inf\infstrng.dat
2009-03-28 11:03 . 2006-11-02 10:25 86016 ----a-w c:\windows\inf\infstor.dat
2009-03-28 11:02 . 2009-03-28 10:56 319456 ----a-w c:\windows\DIFxAPI.dll
2009-03-28 11:02 . 2008-10-29 20:32 -------- d-----w c:\program files\Realtek
2009-03-28 11:02 . 2008-10-29 20:31 -------- d--h--w c:\program files\InstallShield Installation Information
2009-03-28 10:43 . 2009-03-28 10:43 315392 ----a-w c:\windows\HideWin.exe
2009-03-28 10:32 . 2009-03-28 10:32 -------- d-----w c:\program files\Intel
2009-03-03 04:46 . 2009-04-16 09:30 3599328 ----a-w c:\windows\system32\ntkrnlpa.exe
2009-03-03 04:46 . 2009-04-16 09:30 3547632 ----a-w c:\windows\system32\ntoskrnl.exe
2009-03-03 04:40 . 2009-04-16 09:30 827392 ----a-w c:\windows\system32\wininet.dll
2009-03-03 04:39 . 2009-04-16 09:30 551424 ----a-w c:\windows\system32\rpcss.dll
2009-03-03 04:37 . 2009-04-16 09:30 78336 ----a-w c:\windows\system32\ieencode.dll
2009-03-03 02:28 . 2009-04-16 09:30 26624 ----a-w c:\windows\system32\ieUnatt.exe
2009-02-23 09:23 . 2009-02-23 09:09 130898 ----a-w c:\windows\hpoins18.dat
2009-02-19 11:31 . 2009-02-19 11:31 24112 ----a-w c:\windows\system32\drivers\SymIMV.sys
2009-02-19 11:31 . 2009-02-19 11:31 41008 ----a-w c:\windows\system32\drivers\symndisv.sys
2009-02-19 11:31 . 2009-02-19 11:31 96560 ----a-w c:\windows\system32\drivers\symfw.sys
2009-02-19 11:31 . 2009-02-19 11:31 38576 ----a-w c:\windows\system32\drivers\symids.sys
2009-02-19 11:31 . 2009-02-19 11:31 22320 ----a-w c:\windows\system32\drivers\symredrv.sys
2009-02-19 11:31 . 2009-02-19 11:31 184496 ----a-w c:\windows\system32\drivers\symtdi.sys
2009-02-19 11:31 . 2009-02-19 11:31 13616 ----a-w c:\windows\system32\drivers\symdns.sys
2009-02-18 13:17 . 2009-01-26 15:45 69008 ----a-w c:\users\Family\AppData\Local\GDIPFONTCACHEV1.DAT
2008-01-21 02:43 . 2006-11-02 12:50 174 --sha-w c:\program files\desktop.ini
2009-03-31 21:47 . 2009-01-26 17:19 324976 ----a-w c:\program files\mozilla firefox\components\coFFPlgn.dll
2008-10-30 03:59 . 2008-10-30 03:58 8192 --sha-w c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((( SnapShot@2009-05-12_21.10.05 )))))))))))))))))))))))))))))))))))))))))
.
+ 2009-05-12 20:34 . 2009-05-15 07:33 39479 c:\windows\winsxs\ManifestCache\6.0.6002.18005_001c11ba_blobs.bin
+ 2008-01-21 01:58 . 2009-05-15 07:55 46304 c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
+ 2006-11-02 13:05 . 2009-05-15 07:55 75518 c:\windows\System32\WDI\BootPerformanceDiagnostics_SystemData.bin
- 2009-01-26 15:42 . 2009-05-12 21:04 16384 c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
+ 2009-01-26 15:42 . 2009-05-15 08:16 16384 c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
- 2009-01-26 15:42 . 2009-05-12 21:04 49152 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
+ 2009-01-26 15:42 . 2009-05-15 08:16 49152 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
- 2009-01-26 15:42 . 2009-05-12 21:04 16384 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
+ 2009-01-26 15:42 . 2009-05-15 08:16 16384 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
+ 2009-01-26 15:47 . 2009-05-15 07:55 8882 c:\windows\System32\WDI\{86432a0b-3c7d-4ddf-a89c-172faa90485d}\S-1-5-21-1200373059-899030512-3459269584-1000_UserData.bin
+ 2009-05-15 07:51 . 2009-05-15 07:51 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
- 2009-05-12 21:04 . 2009-05-12 21:04 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
+ 2009-05-15 07:51 . 2009-05-15 07:51 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
- 2009-05-12 21:04 . 2009-05-12 21:04 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
- 2006-11-02 10:33 . 2009-05-12 21:09 599942 c:\windows\System32\perfh009.dat
+ 2006-11-02 10:33 . 2009-05-15 07:57 599942 c:\windows\System32\perfh009.dat
- 2006-11-02 10:33 . 2009-05-12 21:09 105448 c:\windows\System32\perfc009.dat
+ 2006-11-02 10:33 . 2009-05-15 07:57 105448 c:\windows\System32\perfc009.dat
- 2006-11-02 10:22 . 2009-05-12 20:34 6291456 c:\windows\System32\SMI\Store\Machine\SCHEMA.DAT
+ 2006-11-02 10:22 . 2009-05-15 07:37 6291456 c:\windows\System32\SMI\Store\Machine\SCHEMA.DAT
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"kdx"="c:\program files\Kontiki\KHost.exe" [2009-01-02 1041960]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ECenter"="c:\dell\E-Center\EULALauncher.exe" [2008-02-29 17920]
"DellOSD"="c:\windows\System32\FastUserSwitching.exe" [2008-07-17 208896]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-10-29 29744]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2008-01-14 132392]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-26 206064]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2008-10-17 51048]
"osCheck"="c:\program files\Norton 360\osCheck.exe" [2008-02-26 988512]
"HP Software Update"="c:\downloaded programs\C3100 Driver\HP Software Update\HPWuSchd2.exe" [2006-12-10 49152]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-08-26 178712]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-05-10 148888]
"RtHDVCpl"="RtHDVCpl.exe" - c:\windows\RtHDVCpl.exe [2008-08-26 6246400]

c:\users\Family\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\DELL\DellDock\DellDock.exe [2008-7-15 1226024]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk.disabled [2009-2-23 1976]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-2-17 65588]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
"Ad-Watch"=c:\program files\Lavasoft\Ad-Aware\AAWTray.exe
"QuickTime Task"="c:\downloaded programs\Apple Quick Time Player\QTTask.exe" -atboottime
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" -osboot

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\DomainProfile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
"{57F27F97-D966-4923-882E-2C14E4AB4784}"= UDP:c:\program files\Dell Video Chat\DellVideoChat.exe:Dell Video Chat
"{456E99CC-18C0-41DE-8B79-965FDCEA876D}"= TCP:c:\program files\Dell Video Chat\DellVideoChat.exe:Dell Video Chat
"{12136907-5742-486C-B463-3FBB1D926A5A}"= c:\program files\Dell\MediaDirect\MediaDirect.exe:Dell MediaDirect
"{97F8F411-3117-439A-B4E2-65D8A73CB364}"= c:\program files\Dell\MediaDirect\PCMService.exe:CyberLink PowerCinema Resident Program
"{179D81CC-274F-46D5-9701-0E831D1DD1DC}"= c:\program files\Dell\MediaDirect\Kernel\DMP\CLBrowserEngine.exe:Cyberlink Media Server Browser Engine
"{888CC7EA-3119-48F2-ACA6-786FB62E5AC8}"= c:\program files\Dell\MediaDirect\Kernel\DMS\CLMSService.exe:CyberLink Media Server
"{85D1EE64-BE39-4FA1-B8C3-1EAA6E40046A}"= UDP:c:\program files\Kontiki\KService.exe:Delivery Manager Service
"{78831CB2-D3AE-4BDF-BE81-4B78C9BDA1BA}"= TCP:c:\program files\Kontiki\KService.exe:Delivery Manager Service

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\PublicProfile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\StandardProfile]
"EnableFirewall"= 0 (0x0)

R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\Symantec\DEFINI~1\SymcData\ipsdefs\20090506.001\IDSvix86.sys [09/05/2009 10:40 272432]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\System32\AERTSrv.exe [30/10/2008 05:10 73728]
R2 DockLoginService;Dock Login Service;c:\program files\DELL\DellDock\DockLogin.exe [02/05/2008 15:09 161048]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\Common Files\Symantec Shared\CCSVCHST.EXE [18/02/2008 20:37 149352]
R2 RtNdPt60;Realtek NDIS Protocol Driver;c:\windows\System32\drivers\RtNdPt60.sys [29/10/2008 21:32 27648]
R3 DLXPDisplayName;DLXPDisplayName;c:\windows\System32\drivers\DLACPI.sys [30/10/2008 05:10 14392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [26/02/2009 19:07 101936]
R3 SYMNDISV;SYMNDISV;c:\windows\System32\drivers\symndisv.sys [19/02/2009 12:31 41008]
R3 WPN111;Wireless USB 2.0 Adapter with RangeMax Service;c:\windows\System32\drivers\WPN111.sys [26/01/2009 16:57 286720]
S3 ATHFMWDL;NETGEAR WPN111 Bootloader driver;c:\windows\System32\drivers\athwpn.sys [26/01/2009 16:53 43392]
S3 COH_Mon;COH_Mon;c:\windows\System32\drivers\COH_Mon.sys [13/01/2008 03:32 23888]
S3 DNIMp50;DNIMp50 NDIS Protocol Driver;c:\windows\System32\drivers\DNIMP50.sys [02/02/2009 13:55 21504]
S3 DNISp50;DNISp50 NDIS Protocol Driver;c:\windows\System32\drivers\DNISP50.sys [02/02/2009 13:55 20480]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - COMHOST

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
FF - ProfilePath - c:\users\Family\AppData\Roaming\Mozilla\Firefox\Profiles\o52a9nb1.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - component: c:\program files\Mozilla Firefox\components\coFFPlgn.dll
FF - component: c:\users\Family\AppData\Roaming\Mozilla\Firefox\Profiles\o52a9nb1.default\extensions\piclens@cooliris.com\components\coolirisstub.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin2.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin3.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin4.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin5.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin6.dll
FF - plugin: c:\downloaded programs\Apple Quick Time Player\Plugins\npqtplugin7.dll
FF - plugin: c:\downloaded programs\Real Player\Netscape6\nppl3260.dll
FF - plugin: c:\downloaded programs\Real Player\Netscape6\nprjplug.dll
FF - plugin: c:\downloaded programs\Real Player\Netscape6\nprpjplug.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npBBCPlugin.dll

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-05-15 09:22
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...


c:\windows\TEMP\TMP0000008BA07D3F5B91B18719 524288 bytes executable

scan completed successfully
hidden files: 1

**************************************************************************
.
Completion time: 2009-05-15 9:24
ComboFix-quarantined-files.txt 2009-05-15 08:24
ComboFix2.txt 2009-05-12 21:11

Pre-Run: 180,870,635,520 bytes free
Post-Run: 180,832,952,320 bytes free

201 --- E O F --- 2009-05-12 20:34



Malwarebytes' Anti-Malware Log.


Malwarebytes' Anti-Malware 1.36
Database version: 2133
Windows 6.0.6001 Service Pack 1

15/05/2009 09:37:37
mbam-log-2009-05-15 (09-37-37).txt

Scan type: Quick Scan
Objects scanned: 68705
Time elapsed: 3 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\.pox (Rogue.FixTool) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\pofile (Rogue.FixTool) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Miracle (Rogue.FixTool) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



A new HijackThis Log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:06:56, on 15/05/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\System32\FastUserSwitching.exe
C:\Program Files\DELL\MediaDirect\PCMService.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Downloaded Programs\C3100 Driver\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\DELLODD.exe
C:\Windows\System32\DELLOSD.exe
C:\Windows\Explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Downloaded Programs\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [DellOSD] C:\Windows\System32\FastUserSwitching.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Downloaded Programs\C3100 Driver\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\DELL\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\DELL\DellDock\DellDock.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 5598 bytes



I think thats everything... Please note, I have to go away today (again) and will not be back until Monday or Tuesday next week.

So please don't think I am ignoring you, it's just that I don't hava access to my desktop and so cannot do anything.

Have a good week-end, talk to you soon.

Regards... Kevin

[Dakeyras]

Hi :)


Hope your good. Sorry I haven't got back to you until now, I've been away on business and had to stay overnight so I didn't have access to my desktop.
Fine thank you. Not a problem thank you for informing myself.


All seems fine, in fact it seems a little faster if anything particularly when opening Firefox
Good to know :bigthumb:


I think thats everything... Please note, I have to go away today (again) and will not be back until Monday or Tuesday next week.

So please don't think I am ignoring you, it's just that I don't hava access to my desktop and so cannot do anything.

Have a good week-end, talk to you soon.As mentioned not a problem and I understand completely. I have myself in the past have had to work away from home a lot, coupled with unsocial hours.

Next:

Older Java installations left in place are a security risk and may be exploited as a back-door for malware to reinfect a system.

Now please go to Start >> Control Panel >> Programs and Features and remove the following (if present):

Java(TM) 6 Update 7

To do so click once on each of the below and click on Uninstall/Change and follow the prompts.

Next:

Please download OTMoveIT3 (http://oldtimer.geekstogo.com/OTMoveIt3.exe) to your Desktop.


Right click on OTMoveIt3.exe and select Run as Administrator to start the program.
Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + B (or, after highlighting, right-click and choose Copy):

:Files
C:\Windows\HideWin.exe
c:\windows\TEMP\TMP0000008BA07D3F5B91B18719
c:\program files\Lavasoft

:Commands
[EmptyTemp]
[Reboot]
Return to OTMoveIt3, right-click in the "Paste instructions for items to be moved" window (under the yellow bar) and choose Paste
Then click the red MoveIt! button.
Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of it and pressing CTRL + C (or, after highlighting, right-click and choose Copy), and paste it into your next response.
If OTMoveIt asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
Close OTMoveIt3.
Run Kaspersky Online AV Scanner:

Right click on your favourite web browser (Internet Explorer, Firefox, etc) and select Run As Administrator to run it.

Go to Kaspersky website (http://www.kaspersky.com/kos/eng/partner/default/kavwebscan.html) and perform an online antivirus scan.

Read through the requirements and privacy statement and click on Accept button.
It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
When the downloads have finished, click on Settings.
Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Mail databases
Click on My Computer under Scan and then put the kettle on!
Once the scan is complete, it will display the results. Click on View Scan Report.
You will see a list of infected items there. Click on Save Report As....
Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
This online tuturial (http://i275.photobucket.com/albums/jj285/Bleeping/KAS/KAS9.gif) will help explain how to use the aforementioned online scan.

When completed the above, please post back the following:

How is you computer performing now? Any problems encountered and or any further symptoms?
OTMoveIt3 log.
Kaspersky results.
A new HijackThis Log. <-- Remember to right click on HiJackThis.exe and select Run as Administrator

[kmboo]

Hi Dakeyras

Hope your good, home early... Please see info requested below.



How is you computer performing now? Any problems encountered and or any further symptoms?


Seems OK, but having said that, I've not really used it a lot lateley, been workin away as you know.



OTMoveIt3 log.

========== FILES ==========
C:\Windows\HideWin.exe moved successfully.
File/Folder c:\windows\TEMP\TMP0000008BA07D3F5B91B18719 not found.
c:\program files\Lavasoft moved successfully.
========== COMMANDS ==========
File delete failed. C:\Users\Family\AppData\Local\Temp\etilqs_9PFk6yj9cBAdc9SluSSc scheduled to be deleted on reboot.
User's Temp folder emptied.
User's Internet Explorer cache folder emptied.
File delete failed. C:\Windows\temp\JET62E6.tmp scheduled to be deleted on reboot.
File delete failed. C:\Windows\temp\mdf7016.tmp scheduled to be deleted on reboot.
Windows Temp folder emptied.
File delete failed. C:\Users\Family\AppData\Local\Mozilla\Firefox\Profiles\o52a9nb1.default\Cache\_CACHE_001_ scheduled to be deleted on reboot.
File delete failed. C:\Users\Family\AppData\Local\Mozilla\Firefox\Profiles\o52a9nb1.default\Cache\_CACHE_002_ scheduled to be deleted on reboot.
File delete failed. C:\Users\Family\AppData\Local\Mozilla\Firefox\Profiles\o52a9nb1.default\Cache\_CACHE_003_ scheduled to be deleted on reboot.
File delete failed. C:\Users\Family\AppData\Local\Mozilla\Firefox\Profiles\o52a9nb1.default\Cache\_CACHE_MAP_ scheduled to be deleted on reboot.
File delete failed. C:\Users\Family\AppData\Local\Mozilla\Firefox\Profiles\o52a9nb1.default\urlclassifier3.sqlite scheduled to be deleted on reboot.
FireFox cache emptied.
Temp folders emptied.

OTMoveIt3 by OldTimer - Version 1.0.11.0 log created on 05182009_172652

Files moved on Reboot...
File C:\Users\Family\AppData\Local\Temp\etilqs_9PFk6yj9cBAdc9SluSSc not found!
File C:\Windows\temp\JET62E6.tmp not found!
File C:\Windows\temp\mdf7016.tmp not found!
C:\Users\Family\AppData\Local\Mozilla\Firefox\Profiles\o52a9nb1.default\Cache\_CACHE_001_ moved successfully.
C:\Users\Family\AppData\Local\Mozilla\Firefox\Profiles\o52a9nb1.default\Cache\_CACHE_002_ moved successfully.
C:\Users\Family\AppData\Local\Mozilla\Firefox\Profiles\o52a9nb1.default\Cache\_CACHE_003_ moved successfully.
C:\Users\Family\AppData\Local\Mozilla\Firefox\Profiles\o52a9nb1.default\Cache\_CACHE_MAP_ moved successfully.
C:\Users\Family\AppData\Local\Mozilla\Firefox\Profiles\o52a9nb1.default\urlclassifier3.sqlite moved successfully.



Kaspersky results.

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0 REPORT
Monday, May 18, 2009
Operating System: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 1 (build 6001)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Monday, May 18, 2009 21:28:01
Records in database: 2191809
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Files scanned: 99497
Threat name: 3
Infected objects: 3
Suspicious objects: 0
Duration of the scan: 01:14:37


File name / Threat name / Threats count
C:\Qoobox\Quarantine\C\Windows\System32\drivers\gxvxcnjhlrxuffmeqnyibvevqgfaphpmykqxt.sys.vir Infected: Trojan.Win32.Tdss.aaxk 1
C:\Qoobox\Quarantine\C\Windows\System32\gxvxcwwrbrmstseumnoipetsdmidxjaxtpqmy.dll.vir Infected: Trojan-Downloader.Win32.Agent.brpo 1
C:\Users\Family\Documents\LimeWire\Saved\68 guns.mp3 Infected: Trojan-Downloader.WMA.GetCodec.aa 1

The selected area was scanned.



A new HijackThis Log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:29:18, on 18/05/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\System32\FastUserSwitching.exe
C:\Program Files\DELL\MediaDirect\PCMService.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Downloaded Programs\C3100 Driver\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\System32\MediaButtons.exe
C:\Windows\System32\TestUnitReady.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\DELLODD.exe
C:\Windows\System32\DELLOSD.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Downloaded Programs\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [DellOSD] C:\Windows\System32\FastUserSwitching.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Downloaded Programs\C3100 Driver\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\DELL\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\DELL\DellDock\DellDock.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 5590 bytes


There you go, hope that's good, speak to you soon.

Regards... Kevin

[kmboo]

Hi Dakeyras

This post is just a test, please ignore it.

Regards... Kevin

[Dakeyras]

Hi :)

I am fine thank you, overall the situation is looking good. I just have a few more tasks for your good self to perform.

Next:

Right click on OTMoveIt3.exe and select Run as Administrator to start the program.
Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + B (or, after highlighting, right-click and choose Copy):

:Files
C:\Users\Family\Documents\LimeWire
Return to OTMoveIt3, right-click in the "Paste instructions for items to be moved" window (under the yellow bar) and choose Paste
Then click the red MoveIt! button.
Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of it and pressing CTRL + C (or, after highlighting, right-click and choose Copy), and paste it into your next response.
If OTMoveIt asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
Close OTMoveIt3.
Flash_Disinfector For Vista:
Please download Flash_Disinfector (http://download.bleepingcomputer.com/sUBs/Flash_Disinfector.exe) and save it to your desktop.
Right click on Flash_Disinfector.exe and select Run As Administrator to run it. If you receive a prompt, please allow it.
You will be prompted to plug in your flash drive. Plug it in.
Flash_Disinfector will start disinfecting your flash and hard drives. This takes a few seconds. Your desktop will disappear in the meantime.
When done, a message box will appear. Click OK. Your desktop should now appear. If it doesn't, press Ctrl + Shift + Esc to open Task Manager.
Click on File > New Task (Run...). Type in explorer.exe and press Enter. Your desktop should now appear.
Note: carry out the above for all your removable storage media and remember to remove all removable storage media afterwards safely (http://www.5starsupport.com/tutorial/usb-drive.htm).

When completed the above, please post back the following:

How is you computer performing now? Any problems encountered and or any further symptoms?
OTMoveIt3 log.
A new HijackThis Log. <-- Remember to right click on HiJackThis.exe and select Run as Administrator

[kmboo]

Hi Dakeyras

Bit of a problem. When I try to save Flash Disinfector to my desktop, I get the message:

C:\Users\Family\Desktop\Flash_Disinfector.exe could not be saved, because an unknown error occurred.

Try saving to a different location.


Then when I try to follow the link again another tab opens up and displays the message

File Not Found

The file http://download.bleepingcomputer.com/sUBs/Flash_Disinfector.exe cannot be found. Please check the location and try again.

* Could the item have been renamed, removed, or relocated?

* Is there a spelling, capitalisation, or other typographical error in the address?

* Do you have sufficient access permissions to the requested item?


If I then close firefox, re-open it, come back to this post and follow the link again, it opens the download box again fine, but I still get the first message, i.e. that it could not be saved.


So I have not downloaded and ran it yet, please advise.

Regards... Kevin

[Dakeyras]

Hi :)

Hmm strange the download link is working fine for myself with FireFox. Try it with Internet Explorer.

[kmboo]

Hi Dakeyras,

Sorted it, turned off Norton and it dowloaded fine. I will post the logs etc once they have run.

Regards... Kevin

[Dakeyras]

OK :bigthumb:

[kmboo]

Hi Dakeyras,


How is you computer performing now? Any problems encountered and or any further symptoms?

Funnily enough whilst on line this morning the right click on the mouse was very very slow to respond and open the choices window (I use this to open windows in a new tab). Yet this afternoon it seemed fine.



OTMoveIt3 log.

========== FILES ==========
C:\Users\Family\Documents\LimeWire\Store Purchased moved successfully.
C:\Users\Family\Documents\LimeWire\Saved moved successfully.
C:\Users\Family\Documents\LimeWire\Incomplete moved successfully.
C:\Users\Family\Documents\LimeWire moved successfully.

OTMoveIt3 by OldTimer - Version 1.0.11.0 log created on 05192009_180831




A new HijackThis Log. <-- Remember to right click on HiJackThis.exe and select Run as Administrator

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:07:22, on 19/05/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\System32\FastUserSwitching.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\DELL\MediaDirect\PCMService.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Downloaded Programs\C3100 Driver\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Kontiki\KHost.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\MediaButtons.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\TestUnitReady.exe
C:\Windows\System32\DELLODD.exe
C:\Windows\System32\DELLOSD.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell Support Center\gs_agent\dsc.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Downloaded Programs\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081030
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [DellOSD] C:\Windows\System32\FastUserSwitching.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Downloaded Programs\C3100 Driver\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\DELL\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\DELL\DellDock\DellDock.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 5720 bytes


There you go, speak to you soon.

Regards...Kevin

[Dakeyras]

Hi :)


Funnily enough whilst on line this morning the right click on the mouse was very very slow to respond and open the choices window (I use this to open windows in a new tab). Yet this afternoon it seemed fine.Hmm OK, if a wireless mouse check the battery's. If a PS2 mouse check for debris that may be accumulated under the button, you can also check the settings via: Start(Vista Orb) >> Control Panel >> Hardware >> Mouse.

Congratulations, your computer now appears to be malware free!

Now I have some tasks for your good self to carry out as part of a clean up process and some advice about online safety.

Importance of Regular System Maintenance:

I advice you read the below listed topic as this will go a long way to keeping your Computer performing well.

What to do if your Computer is running slowly (http://www.malwareremoval.com/tutorials/runningslowly.php)

Uninstall ComboFix:

Click on Start >> Run...
Now type in Combofix /u in the and click OK.
Note the space between the X and the U, it needs to be there.

http://i189.photobucket.com/albums/z176/EPL47/CF_Cleanup.png
Clean up with OTMoveIt3:

Double-click OTMoveIt3.exe to start the program.
Close all other programs apart from OTMoveIt3 as this step will require a reboot
On the OTMoveIt main screen, press the CleanUp! button
Say Yes to the prompt and then allow the program to reboot your computer.

Now some advice for on-line safety:

Malwarebyte's Anti-Malware:

This is a excellent application and I advise you keep this installed. Check for updates and run a scan once a week.

Other installed security software:

Your presently installed bundled security application, Norton 360 automatically checks for updates and downloads/installs them with every system reboot and or periodically if the machine is left running providing a internet connection is active.

I advise you also run a complete scan with this also once per week.

Keep your system updated:

Microsoft releases patches for Windows and other products regularly:

I advise you visit: http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us
Install the Active X
Once installed it will advise set Auto-Updates if not set and you then you will be able to manually check for updates also via:
Start >> All Programs >> Microsoft Updates
Be careful when opening attachments and downloading files:

Never open email attachments, not even if they are from someone you know. If you need to open them, scan them with your antivirus program before opening.
Never open emails from unknown senders.
Beware of emails that warn about viruses that are spreading, especially those from antivirus vendors. These email addresses can be easily spoofed. Check the antivirus vendor websites to be sure.
Be careful of what you download. Only download files from known sources. Also, avoid cracked programs. If you need a particular program that costs too much for you, try finding free alternatives on Sourceforge (http://sourceforge.net/) or Pricelessware (http://www.pricelesswarehome.org/).
Stop malicious scripts:

Windows by default allow scripts (which is VBScript and JavaScript) to run and some of these scripts are malicious. Use Noscript (http://www.symantec.com/avcenter/noscript.exe) by Symantec or Script Defender (http://www.analogx.com/contents/download/system/sdefend.htm) by AnalogX to handle these scripts.

Make your Internet Explorer safer:

From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.

Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialise and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
Note: Internet Explorer v8 has been recently released from its beta program, my advice hold off upgrading for the time being as no doubt flaws will be identified and fixes released over the coming months.

Avoid Peer to Peer software:

P2P may be a great way to get lots of seemingly freeware, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well. My advice avoid these types of software applications.

Hosts File:

A Hosts file is like a phone book. You look up someone's name in the phone book before calling him/her. Similarly, your computer will look up the website's IP address before you can view the website.

Hosts file will replace your current Hosts file with another one containing well-known advertisement sites, spyware sites and other bad sites. This new Hosts file will protect you by re-directing these bad sites to 127.0.0.1.

Here are some Hosts files:

MVPS Hosts File (http://www.mvps.org/winhelp2002/hosts.htm)
Bluetack's Hosts File (http://www.bluetack.co.uk/forums/index.php?showtopic=8406)
Bluetack's Host Manager (http://www.bluetack.co.uk/forums/index.php?autocom=faq&CODE=02&qid=16)
hpHosts (http://hphosts.mysteryfcm.co.uk/?s=Download).
Only use one of the above.

Finally a educational source:

To learn more about how to protect yourself while on the internet read this article by Tony Klein:

So how did I get infected in the first place? (http://www.malwareremoval.com/forum/viewtopic.php?f=11&t=4959)

Some consider this article outdated, personally I still think it bares relevance and the author is well respected in the Anti-Malware community and by myself also!

Any questions? feel free to ask, if not stay safe!

[kmboo]

Hi Dakeyras

Many thanks for your help, I have a couple of questions if you dont mind.


I use Firefox is this OK, and can you give me any tips to make it more secure?
Will the Host Files you list work with Firefox?
What about Spybot and Ad-Aware, should I download/use these?



Regards... Kevin

[Dakeyras]

Hi :)


Many thanks for your help, I have a couple of questions if you dont mind.You are very welcome and a pleasure to be of assistance!


I use Firefox is this OK, and can you give me any tips to make it more secure?
FireFox is a fine browser and I use it myself upon occasion. Check for update periodically via:

Help >> Check for updates...
The below article is a good resource about FireFox:

How To Avoid Hacker Attacks And Make Firefox More Secure (http://www.universefirefox.com/how-to/how-to-avoid-hacker-attacks-and-make-firefox-more-secure-mini-guide)


Will the Host Files you list work with Firefox? As far as I am aware there should be no conflict with any of them. I use the MVPS Hosts File myself and have never encountered any problems when using FireFox.


What about Spybot and Ad-Aware, should I download/use these? By all means re-download/install Spybot and enable the Registry Guard(TeaTimer). No need to immunize however if using one of the custom Host Files.

Ad-Aware is at your own discretion. In my humble opinion having something installed even as a on-demand scanner only that also resides in system memory is not good at all. Having both Spybot and Malwarebyte's Anti-Malware as on-demand scanners is a good enough line of defense, providing you check for updates regularly for both and perform a scan with each at least once per work.

[kmboo]

Hi Dakeyras

Couple more questions, hope you dont mind.

What do I do with the programs listed below which we used whilst cleaning my PC?

Rooter.exe
RSIT.exe
OTMoveIt.exe


How often should I update the MVP Host file?


Now everytime I boot up, I get a message Box with a picture of a piece of paper with a magnifying glass on it in the top left hand corner, it reads:


Windows cannot open this file:

File: HP Digital Imaging Monitor.lnk.disabled.

And asks me to make a choice of either

· Use the Web service to find the correct program
· Select a program from a list of installed programs.

I know it's something to do with my printer, I have been cancelling it and doing nothing to this point, any ideas?

Regards... Kevin

[Dakeyras]

Hi :)


Hi Dakeyras

Couple more questions, hope you dont mind.

What do I do with the programs listed below which we used whilst cleaning my PC?

Rooter.exe
RSIT.exe
OTMoveIt.exeI do not mind at all.

Clean up with OTMoveIt3: (http://forums.spybot.info/showpost.php?p=313215&postcount=19)


right-click OTMoveIt3.exe and select Run as Administrator to start the program.
Close all other programs apart from OTMoveIt3 as this step will require a reboot
On the OTMoveIt main screen, press the CleanUp! button
Say Yes to the prompt and then allow the program to reboot your computer.
Anything not removed just delete manually and then empty the Recycle Bin.


How often should I update the MVP Host file?You can visit the MVPS page (http://www.mvps.org/winhelp2002/hosts.htm) yourself to check and or visit this topic MVPS Hosts File updates (http://www.malwareremoval.com/forum/viewtopic.php?f=47&t=6388) in my home forum.


Now everytime I boot up, I get a message Box with a picture of a piece of paper with a magnifying glass on it in the top left hand corner, it reads:
OK try this please:

Right-click HijackThis.exe and select Run as Administrator to start the program. Then select Scan. Check the boxes next to all the entries listed below (if present):

O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled

Now click on Fix Checked. Close HiJackThis. Now Reboot(restart) your computer.

Is the problem resolved?

[Dakeyras]

Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.

Note: If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.