High CPU problems

[alx21]

Hi

I am having high CPU issues of the kind I have seen in threads #48718 and #48789. Unlike before, all my anti-virus programs now run scans with 100% CPU; simply opening and closing programs also uses 100%; TrendProtect's page advisor is now scrambled. I thought it was an IE8 bug and that an update/fix was in the pipeline, but now I'm not so sure.

HJT (safe mode) and Combofix (normal mode) logs below-

Thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 05:16:30, on 24/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: TrendProtect - {E3578B37-6346-4EC1-A82B-38273A100DCF} - C:\Program Files\Trend Micro\TrendProtect\MSIE\wrs.dll
O3 - Toolbar: TrendProtect - {F83BE649-1CC3-48EE-B2E2-0826CEF3822A} - C:\Program Files\Trend Micro\TrendProtect\MSIE\wrs.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [TalkTalk] "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [Rvsystem] C:\PROGRA~1\Returnil\Returnil.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: trendprotect - {BC3A5F6F-12A0-4B14-A184-32939F413823} - C:\Program Files\Trend Micro\TrendProtect\MSIE\wrs.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Unknown owner - C:\Program Files\Avira\AntiVir Desktop\sched.exe (file missing)
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: spkrmon - Unknown owner - C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 4713 bytes


LNC4 - 09-05-24 5:04:28.96 Service Pack 3
ComboFix 06.11.27 - Running from: "C:\Documents and Settings\LNC4\Desktop"

((((((((((((((((((((((((((((((( Files Created from 2009-04-24 to 2009-05-24 ))))))))))))))))))))))))))))))))))


2009-05-01 20:19 <DIR> d-------- C:\Program Files\Avira
2009-05-01 20:19 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Avira
2009-04-30 23:53 <DIR> d--hs---- C:\Documents and Settings\LNC4\PrivacIE
2009-04-30 23:49 <DIR> d--hs---- C:\Documents and Settings\LNC4\IETldCache
2009-04-30 23:47 <DIR> d-------- C:\WINDOWS\ie8updates
2009-04-30 23:45 <DIR> d--h-c--- C:\WINDOWS\ie8


(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))


2009-05-14 22:59 -------- d-------- C:\Program Files\SpywareBlaster
2009-05-05 00:48 -------- d-------- C:\Program Files\Trend Micro
2009-05-01 20:40 75072 --a------ C:\WINDOWS\system32\drivers\avipbb.sys
2009-05-01 02:15 -------- d-------- C:\Program Files\Mozilla Firefox
2009-04-30 23:48 -------- d-------- C:\Program Files\Internet Explorer
2009-04-23 21:41 -------- d-------- C:\Documents and Settings\LNC4\Application Data\Adobe
2009-03-08 14:09 391536 --a------ C:\WINDOWS\system32\iedkcs32.dll
2009-03-08 04:39 11063808 --a------ C:\WINDOWS\system32\ieframe.dll
2009-03-08 04:34 43008 --a------ C:\WINDOWS\system32\licmgr10.dll
2009-03-08 04:34 236544 --a------ C:\WINDOWS\system32\webcheck.dll
2009-03-08 04:34 208384 --a------ C:\WINDOWS\system32\WinFXDocObj.exe
2009-03-08 04:34 109568 --a------ C:\WINDOWS\system32\occache.dll
2009-03-08 04:34 105984 --a------ C:\WINDOWS\system32\url.dll
2009-03-08 04:33 420352 --a------ C:\WINDOWS\system32\vbscript.dll
2009-03-08 04:33 229376 --a------ C:\WINDOWS\system32\ieaksie.dll
2009-03-08 04:33 18944 --a------ C:\WINDOWS\system32\corpol.dll
2009-03-08 04:33 125952 --a------ C:\WINDOWS\system32\ieakeng.dll
2009-03-08 04:32 72704 --a------ C:\WINDOWS\system32\admparse.dll
2009-03-08 04:32 71680 --a------ C:\WINDOWS\system32\iesetup.dll
2009-03-08 04:32 594432 --a------ C:\WINDOWS\system32\msfeeds.dll
2009-03-08 04:32 55808 --a------ C:\WINDOWS\system32\iernonce.dll
2009-03-08 04:32 36864 --a------ C:\WINDOWS\system32\ieudinit.exe
2009-03-08 04:32 1985024 --a------ C:\WINDOWS\system32\iertutil.dll
2009-03-08 04:32 173056 --a------ C:\WINDOWS\system32\ie4uinit.exe
2009-03-08 04:32 163840 --a------ C:\WINDOWS\system32\ieakui.dll
2009-03-08 04:32 128512 --a------ C:\WINDOWS\system32\advpack.dll
2009-03-08 04:31 59904 --a------ C:\WINDOWS\system32\icardie.dll
2009-03-08 04:31 55296 --a------ C:\WINDOWS\system32\msfeedsbs.dll
2009-03-08 04:31 48128 --a------ C:\WINDOWS\system32\mshtmler.dll
2009-03-08 04:31 45568 --a------ C:\WINDOWS\system32\mshta.exe
2009-03-08 04:31 34816 --a------ C:\WINDOWS\system32\imgutil.dll
2009-03-08 04:31 13312 --a------ C:\WINDOWS\system32\msfeedssync.exe
2009-03-08 04:22 164352 --a------ C:\WINDOWS\system32\ieui.dll
2009-03-08 04:22 156160 --a------ C:\WINDOWS\system32\msls31.dll
2009-03-08 04:11 445952 --a------ C:\WINDOWS\system32\ieapfltr.dll
2009-03-06 15:22 284160 --a------ C:\WINDOWS\system32\pdh.dll


(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries are not shown

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"CTFMON.EXE"="C:\\WINDOWS\\system32\\ctfmon.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"IgfxTray"="C:\\WINDOWS\\system32\\igfxtray.exe"
"HotKeysCmds"="C:\\WINDOWS\\system32\\hkcmd.exe"
"TalkTalk"="\"C:\\Program Files\\TalkTalk\\bin\\sprtcmd.exe\" /P TalkTalk"
"avgnt"="\"C:\\Program Files\\Avira\\AntiVir PersonalEdition Classic\\avgnt.exe\" /min"
"Rvsystem"="C:\\PROGRA~1\\Returnil\\Returnil.exe"
"Adobe Reader Speed Launcher"="\"C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\Reader_sl.exe\""
"ZoneAlarm Client"="\"C:\\Program Files\\Zone Labs\\ZoneAlarm\\zlclient.exe\""

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents]
@=""

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\IMAIL]
"Installed"="1"
@=""

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\MAPI]
"NoChange"="1"
"Installed"="1"
@=""

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\MSFS]
"Installed"="1"
@=""

[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components]
"DeskHtmlVersion"=dword:00000110
"DeskHtmlMinorVersion"=dword:00000005
"Settings"=dword:00000001
"GeneralFlags"=dword:00000001

[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"
"Flags"=dword:00000002
"Position"=hex:2c,00,00,00,cc,00,00,00,00,00,00,00,34,03,00,00,e2,02,00,00,00,\
00,00,00,01,00,00,00,01,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00
"CurrentState"=hex:04,00,00,40
"OriginalStateInfo"=hex:18,00,00,00,ff,ff,00,00,ff,ff,00,00,ff,ff,ff,ff,ff,ff,\
ff,ff,04,00,00,00
"RestoredStateInfo"=hex:18,00,00,00,6a,02,00,00,23,00,00,00,a4,00,00,00,9a,00,\
00,00,01,00,00,00

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"CTFMON.EXE"="C:\\WINDOWS\\system32\\CTFMON.EXE"

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\run]
"CTFMON.EXE"="C:\\WINDOWS\\system32\\CTFMON.EXE"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\sharedtaskscheduler]
"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{AEB6717E-7E19-11d0-97EE-00C04FD91972}"=""
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"=""

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoDriveTypeAutoRun"=dword:00000091

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer\Run]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"dontdisplaylastusername"=dword:00000000
"legalnoticecaption"=""
"legalnoticetext"=""
"shutdownwithoutlogon"=dword:00000001
"undockwithoutlogon"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"HonorAutoRunSetting"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\run]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\policies\explorer]
"NoDriveTypeAutoRun"=dword:00000091

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\policies\explorer]
"NoDriveTypeAutoRun"=dword:00000091

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\shellserviceobjectdelayload]
"PostBootReminder"="{7849596a-48ea-486e-8937-a2a3009f31a9}"
"CDBurn"="{fbeb8a05-beee-4442-804e-409d6c4515e9}"
"WebCheck"="{E6FB5E20-DE35-11CF-9C87-00AA005127ED}"
"SysTray"="{35CEC8A3-2BE6-11D2-8773-92E220524153}"
"WPDShServiceObj"="{AAA288BA-9A4C-45B0-95D7-94D524869DB5}"

HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\dimsntfy

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
"SecurityProviders"="msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll"

Completion time: 09-05-24 5:06:01.90
C:\ComboFix.txt ... 09-05-24 05:06

Some additional info which may be useful-

AntiVir won't update unless I switch off Spybot's immunizations, and on a few occasions I have found 80% of Spywareblaster's protections turned off, and all this started after IE8.

"BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Do NOT run 'FIXES' before helpers have analyzed the HJT log (http://forums.spybot.info/showthread.php?t=16806 )

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

If you still need help, post a new HJT log in normal mode and please describe your symptoms. If you receive any error messages, post those word for word.

1) I do not own Vista and will help look for malware, but if it is not malware, I would refer you to a good, free Vista forum at that point.

2) I am assuming Avira is your antivirus program even though I see AVG leftovers in the log.

3) http://www.trendsecure.com/portal/en-US/tools/security_tools/trendprotect
TrendProtect <<< I know nothing of this program, but I would have to assume IE8 should not need this help. Since this is free, I suggest you uninstall it to see if it is causing the issues. Just because Trend Micro says it will work with IE8 does not make it so.

4) Post also an uninstall list: Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
Image: http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg

5) Post any comments you think will help.

Thanks

[alx21]

Hi pskelley

Please find below below the HJT log in normal mode and the HJT unistall list.

As I mentioned, I looked through SS&D's archives and was surprised a few other people had the same CPU problem. I took the precaution of only running Combofix with Returnil's protection mode on, so there should be no changes to the computer. That said, I have read the 'before you post' instructions and will fully comply with them as I appreciate help from SS&D.

1. The PC I am having problems with is an XP Professional and not a Vista as you have suggested (see HJT log). I do own a Vista desktop which I am not entirely sure is malware-free and would therefore be glad for any Vista forum details for future reference.

2. Antivir is my anti-virus program as I uninstalled AVG as soon as I bought this PC. Obviously the uninstall was incomplete, and AVG's forum advice is to re-install the program and then select uninstall to remove all remnants; I haven't done this yet as I wanted to check first if malware was the issue.

3. I will uninstall Trend Protect as advised.

4. I originally thought this was an Antivir #9 problem as there was a corrupt download issue, and I visited the site and decided to revert to Antivir #8 until any problems with #9 had been sorted out. However, the high CPU problem has continued with #8 and there was some discussion on AntiVir's forum about the program not updating unless SS&D's immunizatons were switched off, and there was a clear IE8 link as the problem did not exist with IE7. As I said, I became more concerned when I found Spywareblaster's protection turned off on a few occasions, which made me think I had a backdoor at work trying to paralyze all my anti-virus apps.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:10:15, on 27/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
C:\Program Files\TalkTalk\bin\sprtsvc.exe
C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\TalkTalk\bin\sprtcmd.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: TrendProtect - {E3578B37-6346-4EC1-A82B-38273A100DCF} - C:\Program Files\Trend Micro\TrendProtect\MSIE\wrs.dll
O3 - Toolbar: TrendProtect - {F83BE649-1CC3-48EE-B2E2-0826CEF3822A} - C:\Program Files\Trend Micro\TrendProtect\MSIE\wrs.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [TalkTalk] "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [Rvsystem] C:\PROGRA~1\Returnil\Returnil.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: trendprotect - {BC3A5F6F-12A0-4B14-A184-32939F413823} - C:\Program Files\Trend Micro\TrendProtect\MSIE\wrs.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Unknown owner - C:\Program Files\Avira\AntiVir Desktop\sched.exe (file missing)
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: spkrmon - Unknown owner - C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 5479 bytes


Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9
Avira AntiVir Personal - Free Antivirus
Avira AntiVir Personal - Free Antivirus
Broadcom Gigabit Integrated Controller
Critical Update for Windows Media Player 11 (KB959772)
Dell ResourceCD
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Intel(R) Graphics Media Accelerator Driver
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Mozilla Firefox (3.0.3)
PowerDVD
Returnil Virtual System Personal Edition
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
SoundMAX
Spybot - Search & Destroy
SpywareBlaster 4.2
SUPERAntiSpyware Free Edition
TalkTalk Assist & Go
Trend Micro TrendProtect for Internet Explorer
Update for Windows Internet Explorer 8 (KB968220)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
VC 9.0 Runtime
VC 9.0 Runtime
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
ZoneAlarm



* I just checked Windows Add/Remove programs, and the only duplicate program entry is an Antivir icon with no additional info such as file size etc.

[pskelley]

Thanks for returning your information and the feedback, let's look at the uninstall list first.

Uninstall list: I look for malware and security issues and will not know all of your programs, but you should.
Hackers are using out of date programs to infect folks more and more,
Here is a small free tool that lets you know when something needs an update if you are interested:
http://secunia.com/vulnerability_scanning/personal/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

Adobe Flash Player 10 ActiveX <<< check this
Adobe recommends all users of Adobe Flash Player 10.0.12.36 and earlier versions upgrade to the newest version 10.0.22.87
http://www.adobe.com/support/security/bulletins/apsb09-01.html

Adobe Reader 9 <<< needs an update
http://news.cnet.com/8301-1009_3-10081618-83.html?tag=nl.e433
http://blogs.adobe.com/psirt/2009/04/update_on_adobe_reader_issue.html
http://www.filehippo.com/download_adobe_reader/
(if you want a smaller program, look at this one)
Foxit Reader 2.3 for Windows (make sure to uncheck any toolbars)
http://www.foxitsoftware.com/pdf/rd_intro.php

Mozilla Firefox (3.0.3) <<< update to (3.0.10)

Please post the links to information you want me to look at you feel are similiar.

Since combofix removed nothing, please delete that program from the computer. We may use it but will want a fresh copy since sUBs updates almost daily.

http://kadaitcha.cx/ <<< very good XP troubleshooting site to keep, but first look here:
http://kadaitcha.cx/high_cpu.html <<< for information and suggestions.

Let's take a look at what is using all of the resources. Open Task Manager > http://www.pcmech.com/article/four-ways-to-open-task-manager/
Click the Process Tab, maximize the Window for ease of viewing, we want to look at Mem Usage. Point the mouse at those words and click them. We want to rotate the usage so the items using the most resources are at the top and the least at the bottom. Look for any item that you do not know. If nothing appears unusual, post the first say 1/2 dozen items in the order of their mem usage, then close Task Manager.

Right click MyComputer then click Properties. On the General tab in the lower right corner is the RAM, post that information.

Let's now do some cleaning and have MBAM look for malware.

Please download ATF Cleaner by Atribune
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Save it to your Desktop. We will use this later.

Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)

Close all programs but HJT and all browser windows, then click on "Fix Checked"

Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

*Cleaning Prefetch may result in a few slow starts until the folder is repopulated:
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html

Download Malwarebytes' Anti-Malware to your Desktop
http://www.malwarebytes.org/

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file & a new HJT log in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Tutorial if needed:
http://www.techsupportteam.org/forum/tutorials/2282-malwarebytes-anti-malware-mbam.html

Recap: Mem Usage list, RAM count, log from MBAM and a fresh HJT log. Please add any comments you think will help.

Thanks...Phil

[alx21]

Hi Phil

I have completed the instructions but the forum page is not accepting screenshots of Taskmanager Mem Usage, RAM etc (bitmap). Trying to transfer from Wordpad; what would you suggest?:confused:

[alx21]

Hi again

Found the screenshot answer:bigthumb:

Please find below results of the completed instructions-

1. Mem Usage- attached jpegs

Task Manager has 2 iexplore.exe running, as well as 2 spywareblaster.exe. On test, all other applications such as SS&D, SuperAntispyware, Adobe Reader etc only have one functional. This is also occuring on Vista. Opening programs or running scans with anti-virus apps results in 100% CPU use; with Vista the CPU use is 50% as the RAM is 2GB.

The closest description of my symptoms on kadaitcha.cx/high cpu.html is-

http://support.microsoft.com/kb/310419/en-us

(possible memory leak or minimal RAM).


2. RAM Count- attached jpeg

3. Program updates/upgrades

I have updated to Adobe Reader 9.1.0 and to Firefox 3.0.10. For Flash Player upgrade, I have downloaded uninstall_flash_player (4.0.0.14) and the stand-alone offline upgrade (10.0.22.87) and will read a bit more around the Flash forum before I perform the upgrade.

4. TrendProtect and AVG WormRadar

TrendProtect is uninstalled but that has not altered CPU functionality; AVG WormRadar removed with HJT and empty AVG folder deleted from program files.

5. AntiVir update/SS&D immunizations issue link-

http://forum.avira.com/wbb/index.php?page=Thread&threadID=89626

For some reason, Vista is not affected by this.

6. SS&D immunizations and SpywareBlaster protection.- attached jpeg

After some tests, I found that the two functions seem to be interlocked, so un-doing SS&D's immunizations results in SpywareBlaster losing some of its protection; re-doing SS&D restores the latter's protection. Also occuring in Vista.

7. ATF Cleaner and Combofix

I have downloaded PSI for program update checking (essential); ATF Cleaner (3.0.0.2) I have been using for sometime, and Combofix I have always kept on a flash drive in order to avoid accidental activation.

8. Malwarebytes' Anti-Malware scan results-

Malwarebytes' Anti-Malware 1.37
Database version: 2203
Windows 5.1.2600 Service Pack 3

31/05/2009 22:28:39
mbam-log-2009-05-31 (22-28-39).txt

Scan type: Full Scan (C:\|)
Objects scanned: 110433
Time elapsed: 14 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

9. And finally, HJT results-

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:30:58, on 31/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
C:\Program Files\TalkTalk\bin\sprtsvc.exe
C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\TalkTalk\bin\sprtcmd.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [TalkTalk] "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [Rvsystem] C:\PROGRA~1\Returnil\Returnil.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Unknown owner - C:\Program Files\Avira\AntiVir Desktop\sched.exe (file missing)
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: spkrmon - Unknown owner - C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 4869 bytes

Thanks.

[pskelley]

I don't usually open attachments I did not request but will make this exception.

1) "with Vista the CPU use is 50% as the RAM is 2GB."
I apologize for my error, I understand this is Windows XP Pro and I can not work with more than one computer at a time. If you have issues with Vista, you will need to start a thread for that computer, but I suggest you wait until the XP issues are resolved before you do this.

"2 spywareblaster.exe" this is unusual, Did you purchase SpywareBlaster? I use it as freeware and it does not show in Task Manager? When you are having these CPU spikes, try Ending Process on the on any SpywareBlaaster running and see if the spikes stop.

"SuperAntispyware" <<< do you own this program or is it freeware? If free, the program uses a lot of resources running so uninstall it in Add Remove programs and see if that helps.

This program is running in Task Manager, I looked at it, have never seen in before and don't know why you are using it?
O4 - HKLM\..\Run: [Rvsystem] C:\PROGRA~1\Returnil\Returnil.exe

I would like you to look at this information, programs you don't use each time you start the computer do not need to be running and can be started in Start > All Programs if they should be needed.
http://www.netsquirrel.com/msconfig/msconfig_xp.html
http://www.malwareremoval.com/tutorials/runningslowly.php

Spybot S&D <<< should not be running in TaskManager unless you are using TeaTimer which should be disabled now.

" (possible memory leak or minimal RAM). "
See this information:
http://www.crucial.com/support/howmuch.aspx
http://www.youtube.com/watch?v=SiFIgSQOY7g

As you can see, you are showing 504 MB's of RAM and while Windows XP will run on that much, will it run well is the question. Especially with resource intense games or programs running (like SAS)

I will not comment where it is not needed.

5. AntiVir update/SS&D immunizations issue link-
I am not using this program and know little about it. I suggest you ask questions at:
http://www.free-av.com/en/support/index.html

if you can't resolve the issues, uninstall the program and try another, freeware programs available are here:
http://users.telenet.be/bluepatchy/miekiemoes/Links.html

6.
SS&D immunizations and SpywareBlaster protection.- attached jpeg
I have Spybot S&D (I do not run TeaTimer) and SpywareBlaster installed and I can tell you they are two diffferent programs that have nothing to do with each other. The issues you are having (SB showing twice in TaskManager) may be the results of a corrupt download? My suggestion is that you uninstall Spybot S&D and SpywareBlaster completely, then reinstall them SB first and make sure it is working correctly before you install Spybot S&D.

SpywareBlaster <<< tutorial
http://www.bleepingcomputer.com/forums/tutorial49.html

http://www.safer-networking.org/en/faq/index.html
http://www.safer-networking.org/en/tutorial/index.html

7. ATF Cleaner <<< great small free program, yours to keep if you wish.

and Combofix <<< combofix must be installed on the computer (Desktop) to work correctly, the program does not update and it's creator updates it almost daily. I have instructions for removing it from the computer, but that will not work on a Flash Drive. I suggest you delete it from the FD and delete any instance of combofix on the computer.

I am interested in the Applications running with multiple iexplore's running in Task Manager. Click the Application tab and see if any application is running you do not know. Post that information.

MBAM is clean and I see nothing in the HJT log. Complete what I have posted and let me know if it helps. Additional RAM can wait a bit as long as you understand that it will help when that can be done.

Thanks...Phil

[alx21]

Hi

I need to quickly clarify the properties of the screenshots of SS&D, SB and SAS. They were taken when those programs were actually running to demonstrate their high CPU use when operational; they are not present in Task Manager processes otherwise i.e spikes.
Apologies...

I checked the Applications tab in Task Manager and when I am using the Internet there is one icon of Internet Explorer and no other programs in that tab, adjacent to the 2 iexplore.exe in TM Processes. A quick HJT (below) showed the two iexplore.exe as originating from Program Files, but I could only find one in that folder. However, an iexplore.exe.mui file was there also.

I ran Spywareblaster and was able to end the program by clicking on either of the 2 processes in Task M Processes; with Internet Explorer only one responds to TM's closure request, the other wouldn't and the program continued to run.

I will re-install both SB and SS&D shortly, and will also begin looking for some more RAM.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 02:20:18, on 02/06/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
C:\Program Files\TalkTalk\bin\sprtsvc.exe
C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\TalkTalk\bin\sprtcmd.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [TalkTalk] "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [Rvsystem] C:\PROGRA~1\Returnil\Returnil.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Unknown owner - C:\Program Files\Avira\AntiVir Desktop\sched.exe (file missing)
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: spkrmon - Unknown owner - C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 5056 bytes

[pskelley]

Thanks for the feedback, I ran SpywareBlaster and Spybot S&D on my Windows XP Pro and the usage is:
SpywareBlaster.exe 14,452
SpywareBlaster.exe 1,628
so it does run twice for some reason?

Spybot S&D 7,026 and rising with a scan running, so those usages do not seen abnotmal.

I have not installed IE8 yet but I noticed this information at Google:
http://www.google.com/search?hl=en&q=IE+8+consumes+more+RAM+than+Windows+XP&btnG=Google+Search&aq=f&oq=&aqi=

Have a look at this information to help the computer run better:
http://www.netsquirrel.com/msconfig/msconfig_xp.html
http://www.malwareremoval.com/tutorials/runningslowly.php
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.bleepingcomputer.com/forums/index.php?showtopic=87058&st=0&p=487112&#entry487112
http://www.microsoft.com/atwork/getstarted/speed.mspx

Are there any malware issues before I wrap up?

[alx21]

Hi

No other malware issues...

I found the multiple iexplore.exe answer here-

http://www.sevenforums.com/network-internet/7153-ie-8-multiple-iexplore-exe-running-task-manager.html

I tested this and each time the Google toolbar posted the following message-

'This tab has been recovered. A problem with this webpage caused Internet Explorer to close and reopen the tab'.

I took a screenshot but as per your instructions, will not post it without your request.

I very much appreciate all your advice; many thanks.

[pskelley]

Since I am not running IE8 yet, it would be better if you ask your questions here: http://support.microsoft.com/ph/807#tab0

fyi the links to the left expand if you mouse over them and if your solution is not there, try

Get Help Now
Contact a support professional by E-mail, Online, or Phone
Phone is probably not free so try online chat or email. Last issue I had was with installation of Service Pack #3. The response was timely, the technician was knowledgeable and knew how to fix my issue. The wait for email took a little time, but response was usually within a day or so.

Is there anything else?

[alx21]

No other issues.........thanks for your help.:2thumb:

[pskelley]

Thanks for taking the time to let me know:bigthumb: safe surfing.