Slow logging in to computer and internet browser.

[misch]

Hi there,
you have helped me once before and I hope you can help again. My computer tends to take a very long time to open. When everything has loaded, opening the internet browser can takes a good 2-3 minutes to open and there are times when page loading errors occur. These are intermittent problems but non the less frustrating.
Another problem is that my mouse tends to lock for no apparent reason and can not be easily moved about. I have also noticed activity when the browser is not open - is this related to the google desktop thingy?

before you ask, this is my personal computer and no longer associated with a business. if there is nothing bugging my computer can you advise what I can do to speed it along a bit.

I regularly run the anti virus, spybot and malwarebytes, which don't return an apparent infection.

I have turned off the spybot tea timer and done a registry back up with Erunt as advised. below is a copy of the HJT log.

thank you for you time.
==========================================
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:54:48 PM, on 31/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\system32\LxrSII1s.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\PROGRAM FILES\GOOGLE\GOOGLE DESKTOP SEARCH\GOOGLEDESKTOP.EXE
C:\Program Files\PC Connectivity Solution\Transports\NclIrSrv.exe
C:\PROGRAM FILES\WINDOWS DESKTOP SEARCH\WINDOWSSEARCH.EXE
C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\PROGRAM FILES\GOOGLE\GOOGLE DESKTOP SEARCH\GoogleDesktop.exe
C:\PROGRAM FILES\GOOGLE\GOOGLE DESKTOP SEARCH\GoogleDesktop.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe -NoStart
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Startup: KybtecWcCaller.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5727FF4C-EF4E-4d96-A96C-03AD91910448} (System Requirements Lab) - http://www.srtest.com/srl_bin/sysreqlab_ind.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = corp.westan.com.au
O17 - HKLM\Software\..\Telephony: DomainName = corp.westan.com.au
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = corp.westan.com.au
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = corp.westan.com.au
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GoogleDesktopNetwork3.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lexar Secure II (LxrSII1s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrSII1s.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe

--
End of file - 7934 bytes

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

G'Day Michelle, I am not seeing anything in the HJT log. (does not mean something can't be there) I will do all I can to help you with these issues.

I would like to start with a free diagnostic to see if it will shed any light.
Register free and run the test, post a link to the results so I can view them.
http://www.pcpitstop.com/pcpitstop/default.asp
(there is no reason to purchase anything, the diagnostic report is free)

A few questions:

Have you discussed this with your Internet Service Provider? It could be that they have issues you don't know about.

Have you checked at the website of your mouse to see if there is an updated driver? The symptoms sound like an out of date driver.

"page loading errors occur" <<< we always need error messages word for word, exactly as Windows give them to you, please post that complete error message.
For instance "page loading errors occur" at Google returns:
http://www.google.com/search?hl=en&q=page+loading+errors+occur&btnG=Search&aq=f&oq=&aqi=
Results 1 - 10 of about 138,000,000 for page loading errors occur
The more accurate the message the better the chance of getting the information you need.

I have also noticed activity when the browser is not open - is this related to the google desktop thingy?
You have a load of running processes that could be causing this, start looking at this information for help:
http://www.netsquirrel.com/msconfig/msconfig_xp.html
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.malwareremoval.com/tutorials/runningslowly.php
http://www.bleepingcomputer.com/forums/index.php?showtopic=87058&st=0&p=487112&#entry487112
http://www.microsoft.com/atwork/getstarted/speed.mspx

Recap: Provide that diagnostic report, any error message and any comments you think will help.

I regularly run the anti virus, spybot and malwarebytes, which don't return an apparent infection.
Would you provide the results of an MBAM scan as soon as it is finished, make sure you update before you run it.

Cheers...Phil

[misch]

thank you for your comments, i will do what you suggested today and post back results.
Misch

[misch]

Evening,

I have run a pitstop check and here is the link as requested

http://www.pcpitstop.com/betapit/sec.asp?conid=21533391

i am guessing my little lap top is nearing the end of it's usable life!
if so, what are the best things to do to decrease its stress!!

Here is the MBAM log

Malwarebytes' Anti-Malware 1.37
Database version: 2225
Windows 5.1.2600 Service Pack 3

4/06/2009 12:13:33 PM
mbam-log-2009-06-04 (12-13-33).txt

Scan type: Full Scan (C:\|E:\|M:\|O:\|P:\|R:\|S:\|T:\|U:\|V:\|Y:\|Z:\|)
Objects scanned: 186950
Time elapsed: 1 hour(s), 14 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

=======================================================

I have cleaned up what i feel comfortable at doing based on the links you send through but I am unsure of the start up ones - which are really needed?

regarding the mouse I should qualify this as saying the cursor gets 'stuck' at times - is that the same thing? I dont use a mouse on the laptope only the mouse pad so it is a problem when it freezes.

I have not had any page loading errors at the moment - but I will check with the ISP for further information.

thanks again

Misch

[pskelley]

You have read the diagnostic report? Especially the Recommended Fixes.
Click each of those and make the suggested fixes. You can see System Restore is using 45775 MB's of space, here is some System Restore information:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx

Keep in mind as a register member at PCPitstop, when you correct issues and run a new scan, it will show your progress and maintain a history. If you have questions related to the tests:
http://forums.pcpitstop.com/index.php?showforum=6
or have questions about non-malware related XP issues:
http://forums.pcpitstop.com/index.php?showforum=3
Folks are very knowledgeable and will do all they can to help.

i am guessing my little lap top is nearing the end of it's usable life!
I would not say that, it just needs more tender, loving care. I have a ten year old with Windows 98SE that runs like a new computer and the one I am working on is a Dell with XP Pro and is seven years old and runs great.

if so, what are the best things to do to decrease its stress!!
We already started discussing that with the links I posted earlier, as we age, we need maintenance more often.

Here are links to help you learn about the programs on the computer:
http://www.bleepingcomputer.com/startups/
http://www.pacs-portal.co.uk/startup_index.htm
http://www.sysinfo.org/startuplist.php

regarding the mouse I should qualify this as saying the cursor gets 'stuck' at times - is that the same thing? I dont use a mouse on the laptope only the mouse pad so it is a problem when it freezes.
I would guess a driver update should correct the issues. Visit the website of the mouse and look for drivers, it should tell you what you need.

An option would be to purchase a new mouse, they do wear out, how long have you had it.
http://www.google.com/search?hl=en&q=mouse+freezes&btnG=Search&aq=f&oq=&aqi=g10
http://www.justbajan.com/computer/buying/mouse/index.htm

Post a fresh HJT log for a look along with any comments you have.

Thanks...phil

[misch]

thank you - I will attend to your comments over the next two days- we have a long weekend and I'll be home on Monday

[pskelley]

we have a long weekend and I'll be home on Monday

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.

Everyone else please begin a New Topic.