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Just Askin'
2009-06-09, 23:10
I installed Spybot Search and Destroy. The resident works as I can see it in my taskbar. My updates work perfectly. But for some reason, I cannot run Spybot. Every time I try, my cursor turns into an hourglass for a few seconds, then becomes normal again. Nothing happens. I need help on how to get it to work.

JRW28
2009-06-09, 23:25
I am having the same problem! Any help would be greatly appreciated!

tashi
2009-06-10, 05:11
Hello,

Did you install Spybot-S&D because your computer already showed signs of being infected?
http://forums.spybot.info/showpost.php?p=294582&postcount=3

Best regards.

Alfie
2009-06-11, 00:16
I've just installed Spybot S&D on a new laptop running Vista. I have the same problem - the main program won't start. I've tried the above solutions with no luck. Incidentally, I can open the updater from the start menu & that works OK. I have AVG free 8.5 installed which has never caused problems with Spybot in the past. Any ideas?

JRW28
2009-06-11, 01:24
I already had the product on mine. Have tried uninstalling and reinstalling with no luck in getting it to run

tashi
2009-06-11, 05:30
Hello,

More details please. ;)

Which version of Spybot-S&D does everyone have.

@Alfie
On Vista did you choose to run Spybot-S&D as administrator. http://www.safer-networking.org/en/faq/42.html

@JRW28
What is your operating system and are you having problems with any other security program. Does the computer show any signs of infection?

Did the issue start around a particular event. Also, have you tried running the program in safe mode?

Best regards.

Alfie
2009-06-11, 21:25
I installed 1.62 on Vista Home Premium. Tried running as administrator - still nothing happens. When I click the icon the HDD light comes on but nothing appears on the screen apart from the 'busy' circle which disappears after a few seconds. Something must be blocking the program I presume.

wevudo
2009-06-11, 23:19
I am having the same problem. I downloaded the program after my computer started acting funny.

tashi
2009-06-12, 00:04
Hello,

I downloaded the program after my computer started acting funny.

Please follow the instructions in this link to produce a HJT log: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where an analyst will advise you as soon as available.

Regards.

sbf123
2009-06-12, 16:10
I was having the same problem - no anti-spyware or anti-virus programs would work. I was finally able to fix it with ComboFix.exe. Although, I had to rename it to Combo-Fix.exe to get it to run.

It identified 3 files as rootkit and removed them. (random names in system32 folder)

Hope this helps.

Also, my problems originated from a bad keygen. :oops:

tashi
2009-06-12, 16:27
Hello sbf123,


I was having the same problem - no anti-spyware or anti-virus programs would work. I was finally able to fix it with ComboFix.exe. Although, I had to rename it to Combo-Fix.exe to get it to run.

It identified 3 files as rootkit and removed them. (random names in system32 folder)

Hope this helps.

Do NOT run 'FIXES' before helpers have analyzed the HJT log (http://forums.spybot.info/showthread.php?t=16806 )



Please wait to be advised, do NOT run fixes until requested or follow advice given to another user. All instructions given are customized for that member's computer only. Your symptoms may only appear to be similar and if you use tools improperly you could turn your machine into a doorstop.



NOTE: ComboFix is not a general purpose cleaning tool, it should only be run under the supervision of someone who has been trained in its use.

Best regards. ;)