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Al K. Hall
2009-07-01, 23:43
I have to vent because Kaspersky Labs are such jerks!

I tried to install KIS 2010 (I have a valid 3 user license) and it totally jacked up my XP; I could not load Windows and was getting a quick bluescreen and then crash.

Emailing support, all they would say is "you have to uninstall Spybot".

Well, after I uninstalled Spybot, that allowed me to log into Windows, but my User Profile got deleted and the system locked up so that I had to do a hard restart.

The funny thing is, I have KIS 2010 running perfectly well with Spybot on my Win7 installation (although I imagine Kaspersky will find a way to make it "incompatible".)

And I ran KIS 7, and then KIS 2009 alongside Spybot and never had an issue before (other than KIS 2009 making me uninstall Spybot before I could install it, and when I installed Spybot afterwards, there were no conflicts).

I believe Safer-Networking should sue those A$$holes because the only "incompatibility" is one they are deliberately creating.

Thanks for listening.

drragostea
2009-07-02, 05:36
Related threads:
http://forums.spybot.info/showthread.php?t=49577
http://forums.spybot.info/showthread.php?t=46409&highlight=kaspersky

Al K. Hall
2009-07-02, 15:09
Related threads:
http://forums.spybot.info/showthread.php?t=49577
http://forums.spybot.info/showthread.php?t=46409&highlight=kaspersky

So, I take it Safer-Networking is suing the big AV companies over this?

I will offer my testimony if it will help.

IMNdi
2009-07-03, 20:08
I always run my KAV (not KIS) alongside SB, always have, through KAV 6,7,8, the 2009 and whatnot. The only time there was any issue was when I upgraded KAV to 2009 or so and it insisted I remove SB for the installation.

I did so, KAV installed, got configured, then I restored SB to its place. I've been doing this for a while.

HOWEVER note that both KAV and SB are in passive mode only, that is, KAV just scans application behavior and alerts or keyloggers and such (and nothing else), and SB has no teatimer or anything resident.

If you move them together to active, I have seen them duke it out with an infection due to poor user judgment. A user allowed a change to registry, by mistake. KAV jumped immediately and restored the value, since it was, after all, a virus. So TeaTimer jumped again, this time the user pressed allow (it was a string of allow/deny/allow/deny and it got messed up).

Well, now the fun started, the virus was standing back, watching the fight, holding its beer while KAV was trying to clean the entry and TeaTimer was trying to enforce it (as per user input).

I know it's technically the idiot user's fault. Still, they got so heated up that the PC became neigh unusable, the screen was covered with TeaTimer notifications (they stack and if you really hurry they stack to fill desktop). Because of all the popping no right-click menus stayed up, I couldn't stop it.

Fortunately, I have my own brew application that casts silence over the OS (I'm a developer, thus it's hotkeyed), which killed all but the system and KAV (it has self-defense), so it finally moved forward.

I'm not trying to say that requesting uninstall is a correct tactic (they should give a user the option to override at their own expense), but I have seen them fight. Oh, and, I have seen KAV fight other AV products to almost-funny consequences. I also think that a non-pro can't really stop one of these fights, has to reset, loses data, etc etc.

And these don't even cover errors that were not caused by neither KAV not SB nor anything else and were nothing but coincidences. Users tend to find correlation even if there is none. They also tend to enable-everything-regardless then complain. Oh well.

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Please note that no part of my post refers to any posts made, nor is it a stab at the average user. I am simply adding my two cents from the experience I gathered in a company and home environment. It was never meant to be personal.