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steffyhome
2009-07-05, 21:07
Hello,
I have made the mistake to open a file from messenger and it was a virus and now all the programs that run at startup give the message ".. has stopped working" and also "windows explorer has stopped working" pops-up every 10 seconds. I tried to scan with symantec and also some other malware removers.
Finally i scanned with HijackThis and the log is the following:
"
Logfile of HijackThis v1.99.1
Scan saved at 20:00:27, on 05/07/2009
Platform: Unknown Windows (WinNT 6.00.1905 SP1)
MSIE: Internet Explorer v7.00 (7.00.6001.18248)

Running processes:
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Winamp\winampa.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Pinnacle\Shared Files\Programs\Remote\remoterm.exe
C:\Users\s087318\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\Embedded Security Software\PSDrt.exe
C:\Windows\system32\wuauclt.exe
C:\Users\s087318\AppData\Local\Google\Chrome\Application\chrome.exe
C:\totalcmd\TOTALCMD.EXE
C:\Windows\system32\Dwm.exe
C:\Users\s087318\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Users\s087318\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\s087318\AppData\Local\Google\Chrome\Application\chrome.exe
C:\PROGRA~1\Java\jre6\bin\jp2launcher.exe
C:\Program Files\Java\jre6\bin\java.exe
C:\Users\s087318\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Users\s087318\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\s087318\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\s087318\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\s087318\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\explorer.exe
D:\Documents\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tue.nl
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.ro
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.ro
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cool-digitv.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.google.ro
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.ro
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.ro
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.ro
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.google.ro
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.ro
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Credential Manager for HP ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\Hewlett-Packard\IAM\Bin\ItIEAddIn.dll
O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [atchk] "C:\Program Files\Intel\AMT\atchk.exe"
O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [IFXSPMGT] C:\Windows\system32\ifxspmgt.exe /NotifyLogon
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\HEWLET~1\IAM\Bin\ASTSVCC.dll,RegisterModule
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [IME JPN 2007 Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMEJP\IMJPKLMG.EXE /Preload
O4 - HKLM\..\Run: [Korean IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMEKR\IMKRMIG.EXE
O4 - HKLM\..\Run: [Microsoft Pinyin IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMESC\IMSCMIG.EXE /INSTALL
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [PMCRemote] C:\Program Files\Pinnacle\Shared Files\Programs\Remote\Remoterm.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\s087318\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [PMCLoader] C:\Program Files\Pinnacle\TVCenter Pro\PMCLoader.exe -checktasks
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: PrintInIE.lnk = C:\Windows\ExternalFiles\PrintInIE.cmd
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O11 - Options group: [INTERNATIONAL] International*
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = campus.tue.nl
O17 - HKLM\Software\..\Telephony: DomainName = campus.tue.nl
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = campus.tue.nl
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = campus.tue.nl
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - AppInit_DLLs: APSHook.dll
O20 - Winlogon Notify: DeviceNP - C:\Windows\SYSTEM32\DeviceNP.dll
O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Andrea Electronics Corporation - C:\Windows\system32\AEADISRV.EXE
O23 - Service: Intel(R) Active Management Technology System Status Service (atchksrv) - Intel Corporation - C:\Program Files\Intel\AMT\atchksrv.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: HP ProtectTools Device Locking / Auditing (FLCDLOCK) - Hewlett-Packard Ltd - C:\Windows\system32\flcdlock.exe
O23 - Service: @gpapi.dll,-112 (gpsvc) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: Drive Encryption Service (HpFkCryptService) - SafeBoot International - C:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD Basic v9\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Security Platform Management Service (IFXSpMgtSrv) - Infineon Technologies AG - C:\Windows\system32\ifxspmgt.exe
O23 - Service: Trusted Platform Core Service (IFXTCS) - Infineon Technologies AG - C:\Windows\system32\ifxtcs.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Intel(R) Active Management Technology Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\AMT\LMS.exe
O23 - Service: Personal Secure Drive service (PersonalSecureDriveService) - Infineon Technologies AG - C:\Windows\system32\IfxPsdSv.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: FactoryTalk Diagnostics Local Reader (RNADiagnosticsService) - Rockwell Automation Inc. - C:\Program Files\Common Files\Rockwell\RNADiagnosticsSrv.exe
O23 - Service: FactoryTalk Diagnostics CE Receiver (RNADiagReceiver) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\RNADiagReceiver.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Rockwell Application Services (RsvcHost) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\RsvcHost.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: SWIHPWMI - Sierra Wireless Inc. - C:\Program Files\HPQ\Shared\Sierra Wireless\Win32\Unicode\SWIHPWMI.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Intel(R) Active Management Technology User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\AMT\UNS.exe
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

Please help, I have the computer from the University where i study and i just came back home without any cd so is not a easy solution to reinstall the system.

Thank you,
Stefy

katana
2009-07-07, 14:02
Please note that all instructions given are customised for this computer only,
the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
Please Read All Instructions Carefully
If you don't understand something, stop and ask! Don't keep going on.
Please do not run any other tools or scans whilst I am helping you
Failure to reply within 5 days will result in the topic being closed.
Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those few things, everything should go smoothly http://www.countingcows.de/laechel.gif

Some of the logs I request will be quite large, You may need to split them over a couple of replies.

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
----------------------------------------------------------------------------------------


I have the computer from the University
Does the machine belong to the University ?

Download and Run RSIT

Please download Random's System Information Tool by random/random from here (http://images.malwareremoval.com/random/RSIT.exe) and save it to your desktop.
Double click on RSIT.exe to run RSIT.
Click Continue at the disclaimer screen.
Once it has finished, two logs will open:

log.txt will be opened maximized.
info.txt will be opened minimized.

Please post the contents of both log.txt and info.txt.


Please Download GMER to your desktop

Download GMER (http://www.gmer.net/gmer.zip) and extract it to your desktop.

***Please close any open programs ***

Double-click gmer.exe. The program will begin to run.

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised by a trained Security Analyst

If possible rootkit activity is found, you will be asked if you would like to perform a full scan. Click Yes.

Once the scan is complete, you may receive another notice about rootkit activity.
Click OK.

GMER will produce a log. Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.
If you do not receive notice about possible rootkit activity remain on the Rootkit/Malware tab & make sure the 'Show All' button is unticked. Click the Scan button and let the program do its work. GMER will produce a log.
Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.


DO NOT touch the PC at ALL for Whatever reason/s until it has 100% completed its scan, or attempted scan in case of some error etc !

Please post the results from the GMER scan in your reply.

katana
2009-07-12, 23:59
Due to inactivity, this thread will now be closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.