PDA

View Full Version : 2 machines behaving strange ...



speed
2009-07-06, 19:12
First one has the following HJ log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:12:14, on 06.07.2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programfiler\Fellesfiler\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Programfiler\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Programfiler\Bonjour\mDNSResponder.exe
C:\Programfiler\WIDCOMM\Bluetooth-programvare\bin\btwdins.exe
C:\Programfiler\Java\jre6\bin\jqs.exe
C:\Programfiler\Fellesfiler\Microsoft Shared\VS7Debug\mdm.exe
C:\Programfiler\Microsoft SQL Server\MSSQL$AVENDO\Binn\sqlservr.exe
C:\Programfiler\Fellesfiler\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe
C:\Programfiler\Fellesfiler\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
C:\Programfiler\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Programfiler\Analog Devices\SoundMAX\SMax4PNP.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Programfiler\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Programfiler\Synaptics\SynTP\SynTPLpr.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Programfiler\Synaptics\SynTP\SynTPEnh.exe
C:\Programfiler\HPQ\Quick Launch Buttons\EabServr.exe
C:\Programfiler\Java\jre6\bin\jusched.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe
C:\Programfiler\ScanSoft\PaperPort\pptd40nt.exe
C:\Programfiler\Brother\ControlCenter2\brctrcen.exe
C:\Programfiler\HP\HP Software Update\HPWuSchd2.exe
C:\Programfiler\HP\hpcoretech\hpcmpmgr.exe
C:\Programfiler\iTunes\iTunesHelper.exe
C:\Programfiler\NetCom pcSMS Selvstendig\mw.exe
C:\Programfiler\iPod\bin\iPodService.exe
C:\Programfiler\Fellesfiler\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programfiler\Microsoft ActiveSync\WCESCOMM.EXE
C:\Programfiler\Zinio\ZinioReader.exe
C:\Programfiler\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Programfiler\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Programfiler\WIDCOMM\Bluetooth-programvare\BTTray.exe
C:\Programfiler\HP\Digital Imaging\bin\hpqtra08.exe
C:\Programfiler\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Programfiler\ScanSoft\NaturallySpeaking\Program\natspeak.exe
C:\PROGRA~1\FELLES~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Programfiler\PC Connectivity Solution\ServiceLayer.exe
C:\Programfiler\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Programfiler\PC Connectivity Solution\Transports\NclIrSrv.exe
C:\Programfiler\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\WINDOWS\System32\svchost.exe
C:\Programfiler\Symantec\LiveUpdate\LuComServer_3_4.EXE
C:\Programfiler\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Programfiler\Opera\opera.exe
C:\Programfiler\Norton Internet Security\Norton AntiVirus\navw32.exe
C:\DOCUME~1\Bruker\LOKALE~1\Temp\Midlertidig mappe 1 for HiJackThis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.startsiden.no/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koblinger
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programfiler\Fellesfiler\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Programfiler\Fellesfiler\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\FELLES~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programfiler\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Programfiler\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Programfiler\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Programfiler\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programfiler\Java\jre6\bin\jp2ssv.dll
O2 - BHO: TBHelper Class - {E46A2169-E328-471A-9788-F2B52BB9C681} - C:\Programfiler\NetCom pcSMS Selvstendig\miebho1.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Programfiler\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Programfiler\Fellesfiler\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: Netcom pcSMS Toolbar - {6B49F76B-190A-4FC6-83EA-BAAD234BAFF8} - C:\Programfiler\NetCom pcSMS Selvstendig\mie1.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Programfiler\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Programfiler\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Programfiler\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Programfiler\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Cpqset] C:\Programfiler\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Programfiler\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programfiler\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Programfiler\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [LidPolicy] c:\Programfiler\Hewlett-Packard\LidSwitch Policy\pwrschem.exe
O4 - HKLM\..\Run: [UIUCU] C:\DOCUME~1\Bruker\LOKALE~1\Temp\UIUCU.EXE -CLEAN_UP -S
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programfiler\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Programfiler\Fellesfiler\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Programfiler\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Programfiler\Fellesfiler\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Programfiler\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Programfiler\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Programfiler\Brother\Brmfl04g\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Programfiler\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [HP Software Update] "C:\Programfiler\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Programfiler\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programfiler\QuickTime Alternative\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Programfiler\Fellesfiler\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programfiler\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NetCom pcSMS Selvstendig] "C:\Programfiler\NetCom pcSMS Selvstendig\mw.exe" /AutoStart
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\FELLES~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Programfiler\Fellesfiler\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Programfiler\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Programfiler\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [Zinio DLM] C:\Programfiler\Zinio\ZinioReader.exe /autostart
O4 - HKCU\..\Run: [swg] C:\Programfiler\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Programfiler\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOKAL TJENESTE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETTVERKSTJENESTE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: Dragon NaturallySpeaking.lnk = C:\Programfiler\ScanSoft\NaturallySpeaking\Program\natspeak.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Programfiler\Fellesfiler\Autodesk Shared\acstart17.exe
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Programfiler\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programfiler\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Service Manager.lnk = C:\Programfiler\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&ksporter til Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send som SMS - file://C:\Programfiler\NetCom pcSMS Selvstendig\sendsms.htm
O8 - Extra context menu item: Send til &Bluetooth - C:\Programfiler\WIDCOMM\Bluetooth-programvare\btsendto_ie_ctx.htm
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Programfiler\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Programfiler\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Programfiler\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1145622000482
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Programfiler\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Programfiler\Fellesfiler\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Programfiler\Fellesfiler\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Automatisk LiveUpdate-planlegging (Automatic LiveUpdate Scheduler) - Symantec Corporation - C:\Programfiler\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour-tjeneste (Bonjour Service) - Apple Inc. - C:\Programfiler\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Programfiler\WIDCOMM\Bluetooth-programvare\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Googles oppdateringstjeneste (gupdate1c9bb8ae111a800) (gupdate1c9bb8ae111a800) - Google Inc. - C:\Programfiler\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Programfiler\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Programfiler\HPQ\SHARED\HPQWMI.exe
O23 - Service: iPod-tjeneste (iPod Service) - Apple Inc. - C:\Programfiler\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Programfiler\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Programfiler\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sentinel Keys Server (SentinelKeysServer) - SafeNet, Inc. - C:\Programfiler\Fellesfiler\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe
O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Programfiler\Fellesfiler\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
O23 - Service: ServiceLayer - Nokia. - C:\Programfiler\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programfiler\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\FELLES~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 14910 bytes

Any and all insight is most welcome!

TNX

katana
2009-07-07, 14:33
Please note that all instructions given are customised for this computer only,
the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
Please Read All Instructions Carefully
If you don't understand something, stop and ask! Don't keep going on.
Please do not run any other tools or scans whilst I am helping you
Failure to reply within 5 days will result in the topic being closed.
Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those few things, everything should go smoothly http://www.countingcows.de/laechel.gif

Some of the logs I request will be quite large, You may need to split them over a couple of replies.

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
----------------------------------------------------------------------------------------


machines behaving strange ...
In what way ?


Download and Run RSIT

Please download Random's System Information Tool by random/random from here (http://images.malwareremoval.com/random/RSIT.exe) and save it to your desktop.
Double click on RSIT.exe to run RSIT.
Click Continue at the disclaimer screen.
Once it has finished, two logs will open:

log.txt will be opened maximized.
info.txt will be opened minimized.

Please post the contents of both log.txt and info.txt.


Please Download GMER to your desktop

Download GMER (http://www.gmer.net/gmer.zip) and extract it to your desktop.

***Please close any open programs ***

Double-click gmer.exe. The program will begin to run.

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised by a trained Security Analyst

If possible rootkit activity is found, you will be asked if you would like to perform a full scan. Click Yes.

Once the scan is complete, you may receive another notice about rootkit activity.
Click OK.

GMER will produce a log. Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.
If you do not receive notice about possible rootkit activity remain on the Rootkit/Malware tab & make sure the 'Show All' button is unticked. Click the Scan button and let the program do its work. GMER will produce a log.
Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.


DO NOT touch the PC at ALL for Whatever reason/s until it has 100% completed its scan, or attempted scan in case of some error etc !

Please post the results from the GMER scan in your reply.

katana
2009-07-12, 23:58
Due to inactivity, this thread will now be closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.