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View Full Version : i cannot get any anti-spyware to load or install properly



kymera
2009-07-14, 02:14
so, i accidently installed WINBLUESOFT thiking it was a genuine windows program to help out with viruses, etc. however it turned out to be a spyware program that has turned my pc into its slave. i have tried to run spybot which would not load. so i uninstalled an reinstalled, but now it says that it cant install : ERROR SENDING REQUEST THE SERVER NAME OR ADDRESS COULD NOT BE RESOLVED.
so i tried SPYWARE DOCTOR which will not load. STOPZILLA, HIJACKTHIS, WINDOWS GENUINE spyware checkers (which cant even check my validation key) and a coupld of other programs which either wont download or wont install properly or will not run after installed.
i found something on youtube.com which was somehwat helpful about manually deleting the programs and then running HIJACKTHIS to complete the process, but considering HJT wont run, i get no where.
is there something i can do? even my windows security center wont let me drop my firewall because it says i need to register WINBLUESOFT to get rid of the spyware. i am extremely annoyed, but i am not completely computer literate to help my cause.
PLEASE HELP ME AND MY PC SANITY.

Blade81
2009-07-15, 19:23
Hi,

Download DDS and save it to your desktop from here (http://www.techsupportforum.com/sectools/sUBs/dds) or here (http://download.bleepingcomputer.com/sUBs/dds.scr) or here (http://www.forospyware.com/sUBs/dds).
Disable any script blocker, and then double click dds.scr to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Save both reports to your desktop. Post them back to your topic.

Blade81
2009-07-22, 23:48
Due to inactivity, this thread will now be closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.