View Full Version : help...Spybot won't open...
jessiesav
2009-07-28, 21:35
Help my computer is all wacky.. I started getting this fake program poping up telling me to pay them to get rid of the virus on my computer. I have McAfee which says no problem, and had spybot but it stopped working, and everytime I click on a link it redirects me to another site search engine thing. Well I uninstalled spybot and tried to reinstall it but it still won't open when i click on the icon. I have tried going through your steps on the support page but no file ending in .exe to rename, I also downloaded the HijackThis but it also won't open from icon. I backed up the registry and downloaded malwarebytes to see if that would work but no luck either.. please help this whole mess is so frustrating!!! Thanks
pskelley
2009-07-29, 13:50
Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.
You must have read and followed the "Before you Post" instructions.
The hackers have put malware on your computer (rootkit) that blocks many programs we use to help you. Please read the "Before you Post" directions carefully first.
Remove HJT from the computer and download it again like this. When you click on the download link, please choose "Save this file now" by clicking OK. Down at the bottom where it says
HJTInstall.exe <<< please change that to jessiesav.exe, than follow the rest of the instructions and post that HJT log.
Download Trend Micro Hijack This™ to your Desktop
http://download.bleepingcomputer.com/hijackthis/HJTInstall.exe
Doubleclick the HJTInstall.exe to start it.
By default it will install HijackThis in the Program Files\Trendmicro folder and create a desktop shortcut.
HijackThis will open after install. Press the Scan button below.
This will start the scan and open a log.
Copy and paste the contents of the log in your next reply.
Post also an uninstall list: Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
Image: http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg
Wait to install Spybot until later, we will need other programs to remove this nasty junk. Please don't let this frustrate you, if you do the hackers win:)
Thanks...Phil
jessiesav
2009-07-29, 16:52
Thanks for responding... still no luck. I deleted the first hijackthis and reinstalled it under my name and it still wont open, I did the process over changing the name every where it would let me which didn't work either.
pskelley
2009-07-29, 17:25
Please visit this webpage for download links, and instructions for running the tool:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first
The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Once installed, you should see a blue screen prompt that says:
The Recovery Console was successfully installed
Please continue as follows:
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
http://www.bleepingcomputer.com/forums/topic114351.html
Remember to re-enable them afterwards.
Click Yes to allow ComboFix to continue scanning for malware.
Note: Do not mouseclick combofix's window while its running. That may cause it to stall
When the tool is finished, it will produce a report for you. Post that report
A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use
jessiesav
2009-07-30, 19:39
ok so i followed the instructions on that page i thought the windows recovery console was installed but when i restarted the computer after the combofix thing but i didn't see and screen asking me to booy into the recovery mode part but here is the log from the combofix. another problem i had was i disabled mcafee but a error poped up saying norton was still running which i had uninstalled a while ago. I uninstalled it, then deleted every folder that still was on computer so not sure how it is still on here. I tried to exit out of the combo fix and it just beeped and still ran so i was scared to click it after that.. so hopefull that doesn't hurt anything. I had to save combofix under jesssiesav because it wouldn't open either first round. thanks for all the help
ComboFix 09-07-29.03 - HP_Administrator 07/30/2009 1:29.1.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.446.73 [GMT -7:00]
Running from: c:\documents and settings\HP_Administrator\Desktop\jessssiesav.exe
AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
AV: Norton 360 *On-access scanning enabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}
FW: McAfee Personal Firewall *disabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}
* Resident AV is active
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
c:\documents and settings\HP_Administrator\Start Menu\Programs\PlayMYDVD
c:\documents and settings\HP_Administrator\Start Menu\Programs\PlayMYDVD\Uninstall.lnk
c:\program files\outlook
c:\program files\PAV
c:\program files\PlayMYDVD
c:\program files\PlayMYDVD\Uninstall.exe
c:\program files\QUAD Utilities
c:\windows\Installer\e121a4e.msi
c:\windows\run.log
c:\windows\sysguard.exe
c:\windows\system32\bszip.dll
c:\windows\system32\cmd.com
c:\windows\system32\drivers\MSIVXfuhnkukvjkkxtplguujgddtlptdqcuoq.sys
c:\windows\system32\drivers\TDSSmqlt.sys
c:\windows\system32\iehelper.dll
c:\windows\system32\MSIVXcount
c:\windows\system32\MSIVXoxkvkevrxubedrkmnnevtpjatacupvmw.dll
c:\windows\system32\MSIVXyseupeykumuhbqkhqawvsapserhadugr.dll
c:\windows\system32\netstat.com
c:\windows\system32\ping.com
c:\windows\system32\taskkill.com
c:\windows\system32\tasklist.com
c:\windows\system32\TDSShrsr.dll
c:\windows\system32\TDSSkkbi.log
c:\windows\system32\TDSSlxwp.dll
c:\windows\system32\TDSSnmxh.log
c:\windows\system32\TDSSoiqt.dll
c:\windows\system32\TDSSorvd.dat
c:\windows\system32\TDSSrhyp.log
c:\windows\system32\TDSSrtqp.dll
c:\windows\system32\TDSSsihc.dll
c:\windows\system32\TDSSxfum.dll
c:\windows\system32\tracert.com
c:\windows\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job
D:\Autorun.inf
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
-------\Service_MSIVXserv.sys
-------\Service_TDSSserv.sys
((((((((((((((((((((((((( Files Created from 2009-06-28 to 2009-07-30 )))))))))))))))))))))))))))))))
.
2009-07-31 06:48 . 2009-07-31 06:48 -------- d-----w- c:\program files\Microsoft Silverlight
2009-07-28 19:13 . 2009-07-28 19:13 -------- d-----w- c:\program files\ERUNT
2009-07-28 05:36 . 2009-07-28 05:37 -------- d-----w- c:\program files\Spybot - Search & Destroy
2009-07-28 05:19 . 2009-07-13 20:36 38160 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-28 05:19 . 2009-07-28 05:19 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-07-28 05:19 . 2009-07-28 05:19 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-07-28 05:19 . 2009-07-13 20:36 19096 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-07-24 04:35 . 2009-07-24 04:35 -------- d-----w- c:\windows\McAfee.com
2009-07-24 04:27 . 2009-07-24 04:27 49152 ----a-r- c:\documents and settings\HP_Administrator\Application Data\Microsoft\Installer\{FCC07EEA-FA18-4A21-9105-9666603C6885}\IconFCC07EEA1.exe
2009-07-24 04:27 . 2009-07-24 04:27 49152 ----a-r- c:\documents and settings\HP_Administrator\Application Data\Microsoft\Installer\{FCC07EEA-FA18-4A21-9105-9666603C6885}\IconFCC07EEA.exe
2009-07-24 03:36 . 2007-11-22 13:44 33832 ----a-w- c:\windows\system32\drivers\mferkdk.sys
2009-07-24 03:35 . 2007-12-02 19:51 40488 ----a-w- c:\windows\system32\drivers\mfesmfk.sys
2009-07-24 03:35 . 2007-11-22 13:44 35240 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2009-07-24 03:35 . 2007-11-22 13:44 79304 ----a-w- c:\windows\system32\drivers\mfeavfk.sys
2009-07-24 03:35 . 2007-11-22 13:44 201320 ----a-w- c:\windows\system32\drivers\mfehidk.sys
2009-07-24 03:35 . 2007-07-13 13:20 113952 ----a-w- c:\windows\system32\drivers\Mpfp.sys
2009-07-24 03:35 . 2009-07-24 03:35 -------- d-----w- c:\program files\McAfee.com
2009-07-24 03:34 . 2009-07-24 03:35 -------- d-----w- c:\program files\Common Files\McAfee
2009-07-23 21:02 . 2009-07-23 21:05 -------- d-----w- c:\windows\system32\NtmsData
2009-07-23 19:22 . 2009-07-23 21:53 -------- d-----w- c:\documents and settings\All Users\Application Data\SiteAdvisor
2009-07-23 09:08 . 2009-07-23 09:08 -------- d-----w- c:\windows\3074EB891BCA4AEFAFF4EFB4634C1923.TMP
2009-07-22 18:41 . 2009-07-22 18:47 48776 ----a-w- c:\windows\system32\S32EVNT1.DLL
2009-07-22 18:41 . 2009-07-22 18:47 115000 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2009-07-12 04:25 . 2009-07-12 04:25 -------- d-sh--w- c:\windows\system32\config\systemprofile\PrivacIE
2009-07-10 16:16 . 2009-07-10 16:16 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2009-07-04 19:03 . 2009-07-04 19:03 -------- d-sh--w- c:\documents and settings\HP_Administrator\IECompatCache
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-07-29 14:44 . 2009-07-29 14:44 -------- d-----w- c:\program files\jessiesav
2009-07-29 14:43 . 2009-07-29 14:43 -------- d-----w- c:\program files\Trend Micro
2009-07-28 05:48 . 2007-12-05 02:53 -------- d-----w- c:\documents and settings\HP_Administrator\Application Data\McAfee
2009-07-28 05:47 . 2007-12-05 02:24 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee
2009-07-28 05:37 . 2007-11-28 00:52 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-07-25 01:05 . 2007-01-26 20:58 -------- d-----w- c:\program files\LimeWire
2009-07-24 06:40 . 2007-01-22 18:29 -------- d-----w- c:\program files\McAfee
2009-07-22 18:47 . 2009-07-22 18:41 806 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2009-07-22 18:47 . 2009-07-22 18:41 8014 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2009-07-14 07:01 . 2006-02-02 04:27 9438 ----a-w- c:\documents and settings\HP_Administrator\Application Data\wklnhst.dat
2009-07-13 08:42 . 2009-05-09 08:41 286880 ----a-r- c:\documents and settings\HP_Administrator\Application Data\McAfee\Supportability\MVTLogs\Results\detect.dll
2009-06-29 16:12 . 2004-08-10 19:00 827392 ----a-w- c:\windows\system32\wininet.dll
2009-06-29 16:12 . 2009-05-31 08:53 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-06-29 16:12 . 2004-08-10 19:00 17408 ----a-w- c:\windows\system32\corpol.dll
2009-06-21 22:03 . 2005-09-28 10:12 -------- d-----w- c:\program files\Java
2009-06-21 21:59 . 2009-06-21 21:59 152576 ----a-w- c:\documents and settings\HP_Administrator\Application Data\Sun\Java\jre1.6.0_13\lzma.dll
2009-06-17 00:01 . 2007-03-30 20:26 -------- d-----w- c:\documents and settings\HP_Administrator\Application Data\Move Networks
2009-06-16 23:50 . 2007-10-18 23:34 34062 ----a-w- c:\documents and settings\HP_Administrator\Application Data\Move Networks\ie_bin\Uninst.exe
2009-06-16 14:36 . 2004-08-10 19:00 81920 ----a-w- c:\windows\system32\fontsub.dll
2009-06-16 14:36 . 2004-08-10 19:00 119808 ----a-w- c:\windows\system32\t2embed.dll
2009-06-07 23:55 . 2009-06-07 18:19 -------- d-----w- c:\program files\Safari
2009-06-07 18:35 . 2009-06-07 18:34 -------- d-----w- c:\program files\iTunes
2009-06-07 18:35 . 2009-06-07 18:34 -------- d-----w- c:\documents and settings\All Users\Application Data\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-06-07 18:35 . 2005-12-15 23:30 -------- d-----w- c:\program files\iPod
2009-06-07 18:35 . 2007-07-21 21:53 -------- d-----w- c:\program files\Common Files\Apple
2009-06-07 18:31 . 2009-06-07 18:30 -------- d-----w- c:\program files\QuickTime
2009-06-07 18:21 . 2009-06-07 18:21 75048 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 8.2.0.23\SetupAdmin.exe
2009-06-07 18:17 . 2009-06-07 18:17 -------- d-----w- c:\program files\Bonjour
2009-06-03 19:09 . 2004-08-10 19:00 1291264 ----a-w- c:\windows\system32\quartz.dll
2009-05-29 20:36 . 2009-06-07 18:26 2060288 ----a-w- c:\windows\system32\usbaaplrc.dll
2009-05-29 20:36 . 2008-12-07 20:34 39424 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2009-05-07 15:32 . 2004-08-10 19:00 345600 ----a-w- c:\windows\system32\localspl.dll
2009-05-05 18:16 . 2009-05-05 18:16 68608 ----a-w- c:\documents and settings\All Users\Application Data\AOL Email Toolbar\ieToolbar\resources\en-US\aolmailtbres.dll
2008-09-13 18:42 . 2008-09-13 18:42 251 -c--a-w- c:\program files\wt3d.ini
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-01-26 2144088]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2007-11-02 582992]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-05-27 413696]
"McAfee Backup"="c:\program files\McAfee\MBK\McAfeeDataBackup.exe" [2007-01-16 4838952]
"MBkLogOnHook"="c:\program files\McAfee\MBK\LogOnHook.exe" [2007-01-08 20480]
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Authentication Packages REG_MULTI_SZ msv1_0 nwprovau
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=c:\windows\pss\HP Digital Imaging Monitor.lnkCommon Startup
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Updates from HP.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Updates from HP.lnk
backup=c:\windows\pss\Updates from HP.lnkCommon Startup
[HKLM\~\startupfolder\C:^Documents and Settings^HP_Administrator^Start Menu^Programs^Startup^wkcalrem.LNK]
path=c:\documents and settings\HP_Administrator\Start Menu\Programs\Startup\wkcalrem.LNK
backup=c:\windows\pss\wkcalrem.LNKStartup
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"CLTNetCnService"=2 (0x2)
"comHost"=3 (0x3)
"Symantec Core LC"=3 (0x3)
"ccSetMgr"=2 (0x2)
"ccEvtMgr"=2 (0x2)
"LiveUpdate"=3 (0x3)
"UStorage Server Service"=2 (0x2)
"Pml Driver HPZ12"=0 (0x0)
"ose"=3 (0x3)
"MDM"=2 (0x2)
"LxrSII1s"=2 (0x2)
"LightScribeService"=2 (0x2)
"JavaQuickStarterService"=2 (0x2)
"iPod Service"=3 (0x3)
"IDriverT"=3 (0x3)
"CCALib8"=2 (0x2)
"Bonjour Service"=2 (0x2)
"Ati HotKey Poller"=2 (0x2)
"Apple Mobile Device"=2 (0x2)
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\McAfee\\MBK\\McAfeeDataBackup.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Rhapsody\\rhapsody.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
R2 LxrSII1d;Secure II Driver;c:\windows\system32\drivers\LxrSII1d.sys [2/13/2007 4:01 PM 70016]
--- Other Services/Drivers In Memory ---
*NewlyCreated* - COMHOST
.
Contents of the 'Scheduled Tasks' folder
2009-07-24 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 19:34]
2009-07-24 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-07-24 20:32]
2009-07-24 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-07-24 20:32]
.
- - - - ORPHANS REMOVED - - - -
BHO-{CFA131B1-3A6E-4c4f-A0CC-4CC9D844B04C} - c:\windows\system32\iehelper.dll
WebBrowser-{604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - (no file)
HKLM-Run-TP CfgWiz - c:\program files\Common Files\Symantec Shared\OPC\{31011D49-D90C-4da0-878B-78D28AD507AF}\SymCuw.exe
.
------- Supplementary Scan -------
.
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = hxxp://www.comcast.net/
Trusted Zone: internet
Trusted Zone: mcafee.com
.
**************************************************************************
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-07-30 01:42
Windows 5.1.2600 Service Pack 3 NTFS
scanning hidden processes ...
scanning hidden autostart entries ...
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
McAfee Backup = c:\program files\McAfee\MBK\McAfeeDataBackup.exe?????????????????????????????????????????????????????????????????????????????????
scanning hidden files ...
scan completed successfully
hidden files: 0
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,1a,a7,b8,5c,f0,f8,33,41,a7,a5,31,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,1a,a7,b8,5c,f0,f8,33,41,a7,a5,31,\
.
--------------------- DLLs Loaded Under Running Processes ---------------------
- - - - - - - > 'winlogon.exe'(580)
c:\windows\system32\Ati2evxx.dll
.
Completion time: 2009-07-30 1:46
ComboFix-quarantined-files.txt 2009-07-30 08:46
Pre-Run: 113,438,990,336 bytes free
Post-Run: 113,971,183,616 bytes free
254 --- E O F --- 2009-07-29 07:16
pskelley
2009-07-30, 20:24
As you can see this is a nasty infection, and we have other issues to resolve.
You are running two antivirus programs at the same time and this is not a good thing.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000031316555206
"Microsoft recommends that you have only one anti-virus program installed on your computer."
http://www.washingtonpost.com/wp-dyn/content/article/2005/12/03/AR2005120300087.html
http://www.smartcomputing.com/editorial/article.asp?article=articles/2003/s1407/38s07/38s07.asp
McAfee and Norton/Symantec <<< one of those needs to be uninstalled
c:\program files\LimeWire <<< all p2p programs must be uninstalled
http://forums.spybot.info/showthread.php?t=282
If your helper detects the presence of such programs on your computer he/she will ask you to remove them. Help will be withdrawn should you not agree to their removal.
You should be able to install HJT now, let's see if we can proceed like this.
1) Download Trend Micro Hijack This™ to your Desktop
http://download.bleepingcomputer.com/hijackthis/HJTInstall.exe
Doubleclick the HJTInstall.exe to start it.
By default it will install HijackThis in the Program Files\Trendmicro folder and create a desktop shortcut.
HijackThis will open after install. Press the Scan button below.
This will start the scan and open a log. <<< close HJT until I ask for a log later.
2) You appear to have Malwarebytes' Anti-Malware (MBAM) installed so you do not need to download again, but please make sure to update the program and run it as instructed.
Download Malwarebytes' Anti-Malware to your Desktop
http://www.malwarebytes.org/
http://www.besttechie.net/mbam/mbam-setup.exe <<< download
* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file & a new HJT log in your next reply.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Tutorial if needed:
http://thespykiller.co.uk/index.php/topic,5946.0.html
3) Post also an uninstall list: Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
Image: http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg
Provide also some feedback, how is the computer running now?
Thanks...Phil
jessiesav
2009-07-31, 03:14
Wow.. so the computer seems to be running better it no longer redirects me when i click on a link and it starts up faster. I uninstalled limewire and went back through the programs and tried to delete everything that has to do with norton, some files won't let me delete them but hopefully its gone now. here are all the logs thanks for all your help..
Malwarebytes' Anti-Malware 1.39
Database version: 2532
Windows 5.1.2600 Service Pack 3
7/30/2009 5:53:50 PM
mbam-log-2009-07-30 (17-53-50).txt
Scan type: Full Scan (C:\|D:\|)
Objects scanned: 237179
Time elapsed: 1 hour(s), 26 minute(s), 49 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 10
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{cfa131b1-3a6e-4c4f-a0cc-4cc9d844b04c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{cfa131b1-3a6e-4c4f-a0cc-4cc9d844b04c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
c:\Qoobox\quarantine\C\program files\playmydvd\Uninstall.exe.vir (Rootkit.Dropper) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\WINDOWS\sysguard.exe.vir (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\WINDOWS\system32\bszip.dll.vir (Worm.P2P) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\WINDOWS\system32\iehelper.dll.vir (Trojan.BHO) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\WINDOWS\system32\drivers\MSIVXfuhnkukvjkkxtplguujgddtlptdqcuoq.sys.vir (Rootkit.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{d7bd54b8-c977-4903-8ce7-9415b851ec71}\RP1171\A0118309.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{d7bd54b8-c977-4903-8ce7-9415b851ec71}\RP1171\A0118340.exe (Rootkit.Dropper) -> Quarantined and deleted successfully.
c:\system volume information\_restore{d7bd54b8-c977-4903-8ce7-9415b851ec71}\RP1171\A0118342.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\system volume information\_restore{d7bd54b8-c977-4903-8ce7-9415b851ec71}\RP1171\A0118343.dll (Worm.P2P) -> Quarantined and deleted successfully.
c:\system volume information\_restore{d7bd54b8-c977-4903-8ce7-9415b851ec71}\RP1171\A0118345.dll (Trojan.BHO) -> Quarantined and deleted successfully.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:07:54 PM, on 7/30/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\McAfee\MBK\MBackMonitor.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~2\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\svchost.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\McAfee\VIRUSS~2\mcsysmon.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\jessiesav\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - (no file)
O2 - BHO: (no name) - {CFA131B1-3A6E-4c4f-A0CC-4CC9D844B04C} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: AOL Email Toolbar Loader - {fbea8524-8c72-4208-9d12-7fb73e9926eb} - C:\Program Files\AOL Email Toolbar\aolmailtb.dll
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O3 - Toolbar: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O3 - Toolbar: AOL Email Toolbar - {a3704fa3-dbf6-46b5-b95e-0677dfd39577} - C:\Program Files\AOL Email Toolbar\aolmailtb.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll (file missing)
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [McAfee Backup] C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
O4 - HKLM\..\Run: [MBkLogOnHook] C:\Program Files\McAfee\MBK\LogOnHook.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5680/mcfscan.cab
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - (no file)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~2\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~2\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~2\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
--
End of file - 6842 bytes
Adobe Flash Player 10 ActiveX
Adobe Reader 7.0
Adobe Shockwave Player
AOL Email Toolbar
AppCore
Apple Mobile Device Support
Apple Software Update
ATI Control Panel
ATI Display Driver
AV
Bonjour
Canon Camera Access Library
Canon Camera Support Core Library
Canon Camera Window DC_DV 5 for ZoomBrowser EX
Canon EOS 5D WIA Driver
Canon G.726 WMP-Decoder
Canon MovieEdit Task for ZoomBrowser EX
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities Digital Photo Professional 3.4
Canon Utilities EOS Utility
Canon Utilities MyCamera
Canon Utilities Original Data Security Tools
Canon Utilities PhotoStitch
Canon Utilities Picture Style Editor
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities WFT-E1/E2/E3 Utility
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
ccCommon
Comcast High-Speed Internet Install Wizard
Command & Conquer The First Decade
Digital Photo Navigator 1.5
Download Updater (AOL LLC)
Enhanced Multimedia Keyboard Solution
ERUNT 1.1j
GdiplusUpgrade
GearDrvs
GemMaster Mystic
High Definition Audio Driver Package - KB888111
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB952287)
HP Boot Optimizer
HP Deskjet Printer Preload
HP DigitalMedia Archive
HP Document Viewer 5.3
HP Extended Capabilities 5.3
HP Game Console and games
HP Image Zone 5.3
HP Image Zone for Media Center PC
HP Imaging Device Functions 5.3
HP Photosmart 330,380,420,470,7800,8000,8200 Series
HP Photosmart Cameras 5.0
HP PSC & OfficeJet 5.3.A
HP PSC & OfficeJet 5.3.B
HP Software Update
HP Solution Center & Imaging Support Tools 5.3
HP Tunes
ImageMixer for Sony
IntelliMover Data Transfer Demo
InterVideo WinDVD Player
iTunes
J2SE Runtime Environment 5.0 Update 3
Java(TM) 6 Update 13
Java(TM) 6 Update 5
Java(TM) 6 Update 7
Malwarebytes' Anti-Malware
McAfee SecurityCenter
McAfee Virtual Technician
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2005
Microsoft National Language Support Downlevel APIs
Microsoft Office Standard Edition 2003
Microsoft Plus! Dancer LE
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft Word 2000
Microsoft Works
MicroStaff WINASPI
Motorola SM56 Speakerphone Modem
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
muvee autoProducer 4.0
muvee autoProducer unPlugged 1.1 - HPD
Netflix Movie Viewer
Office 2003 Tour
OpenOffice.org Installer 1.0
Otto
PC-Doctor 5 for Windows
PS2
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3
QuickTime
RealPlayer
Rhapsody
Rhapsody Player Engine
Safari
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB973346)
Smart Menus (Windows Live Toolbar)
Sonic Encoders
Sonic Express Labeler
Sonic MyDVD Plus
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
Sony USB Driver
Spybot - Search & Destroy
SuppSoft
Symantec Real Time Storage Protection Component
Symantec Technical Support Controls
SymNet
The Sims 2
The Sims 2 University
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB953356)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369)
Updates from HP (remove only)
Viewpoint Toolbar
Virtual Villagers 3 (remove only)
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Media Format Runtime
Windows Media Player 10 Hotfix [See KB889858 for more information]
Windows XP Media Center Edition 2005 KB888316
Windows XP Media Center Edition 2005 KB895678
Windows XP Service Pack 3
pskelley
2009-07-31, 09:17
Uninstall list: I look for malware and security issues and will not know all of your programs, but you should.
Hackers are using out of date programs to infect folks more and more,
Here is a small free tool that lets you know when something needs an update if you are interested:
http://secunia.com/vulnerability_scanning/personal/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.
Adobe Flash Player 10 ActiveX <<< check this
Adobe recommends all users of Adobe Flash Player 10.0.12.36 and earlier versions upgrade to the newest version 10.0.22.87
http://www.adobe.com/support/security/bulletins/apsb09-01.html
Adobe Reader 7.0 <<< out of date and unsafe, see this:
http://news.cnet.com/8301-1009_3-10081618-83.html?tag=nl.e433
http://blogs.adobe.com/psirt/2009/04/update_on_adobe_reader_issue.html
http://www.adobe.com/support/security/bulletins/apsb09-07.html
http://www.filehippo.com/download_adobe_reader/
(if you want a smaller program, look at this one)
Foxit Reader 3.0 for Windows (make sure to uncheck any toolbars)
http://www.foxitsoftware.com/pdf/rd_intro.php
Adobe Shockwave Player <<< check this
Security Update available for Shockwave Player
http://www.adobe.com/support/security/bulletins/apsb09-08.html
Critical Adobe Shockwave flaw affects millions
http://blogs.zdnet.com/security/?p=3664
J2SE Runtime Environment 5.0 Update 3
Java(TM) 6 Update 13
Java(TM) 6 Update 5
Java(TM) 6 Update 7
All out of dqate and unsafe, see this:
http://forums.spybot.info/showpost.php?p=12880&postcount=2
Be aware of this information so you can opt out of anything you do not want.
Microsoft Does MSN Toolbar Distribution Deal With Java:
http://searchengineland.com/microsoft-does-msn-toolbar-distribution-deal-with-java-15413.php
Viewpoint Toolbar <<< suggested uninstall, see this:
For your information, Viewpoint is installed by aol probably without your knowledge. I suggest you uninstall this resource waster in Add Remove programs.
http://www.spywareinfo.com/newsletter/archives/2005/nov4.php#viewpoint
http://www.clickz.com/news/article.php/3561546
http://vil.nai.com/vil/content/v_137262.htm
1) We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
* Run Spybot-S&D in Advanced Mode.
* If it is not already set to do this Go to the Mode menu select "Advanced Mode"
* On the left hand side, Click on Tools
* Then click on the Resident Icon in the List
* Uncheck "Resident TeaTimer" and OK any prompts.
* Restart your computer.
(leave TT disabled until we finish)
2) Download TeaTimerWipe.bat to the Desktop
www.neoshine.co.uk/mina/Downloads/TTWipe.bat
Double click TeaTimerWipe.bat then read and follow the prompts carefully.
to remove all entries set by TeaTimer (and preventing TeaTimer from restoring them upon reactivation).
3) Please download ATF Cleaner by Atribune
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Save it to your Desktop. We will use this later.
4) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll (file missing)
O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - (no file)
O2 - BHO: (no name) - {CFA131B1-3A6E-4c4f-A0CC-4CC9D844B04C} - (no file)
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O3 - Toolbar: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll (file missing)
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - (no file)
Close all programs but HJT and all browser windows, then click on "Fix Checked"
5) Right click Start > Explore and navigate to these files/folders and delete them if there.
c:\program files\LimeWire <<< delete the folder and contents if there
6) Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.
*Cleaning Prefetch may result in a few slow starts until the folder is repopulated:
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html
How is the computer running now?
Thanks...Phil
jessiesav
2009-08-01, 04:08
Thanks a whole lot my computer is working a lot better and faster... Finally without any stalling or redirecting on the internet thankyou
pskelley
2009-08-01, 10:56
Sounds good, let's see if we can wrap up then, like this:
Remove combofix from the computer like this:
Click START then RUN
Now type or copy Combofix /u in the runbox and click OK.
Note the space between the X and the U, it needs to be there.
http://i189.photobucket.com/albums/z176/EPL47/CF_Cleanup.png
Clean the System Restore files like this:
Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
Reboot
Turn ON System Restore,
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
Update MBAM and scan to be sure we missed none of the junk, there is no need to post a clean scan result.
(MBAM is yours to keep if you wish, keep it updated and run it once a month or so)
Update McAfee and scan the system, to be sure it is running right and scanning clean. If you have problems with the program, contact tech support for instructions.
http://www.mcafee.com/us/support/
If all is well at this point, let me know and I will close the topic.
Some good information for you:
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx
Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml
http://www.malwarecomplaints.info/
Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.
How hard are your passwords to crack?
http://www.microsoft.com/protect/yourself/password/checker.mspx
http://users.telenet.be/bluepatchy/miekiemoes/Links.html
http://www.microsoft.com/windows/ie/community/columns/protection.mspx
Improve the safety of your browsing and e-mail activities
http://www.microsoft.com/protect/computer/advanced/browsing.mspx
jessiesav
2009-08-02, 19:58
ok so everything is working good.. no problems!! thankyou very much
pskelley
2009-08-02, 20:09
Thanks for taking the time to let me know:bigthumb: safe surfing.
Phil