would first step be to try run spybot from usb drive?

[ericalucas]

Computer will not download CA Security updates. Computer will not do system restore. CD drive has been disabled. I tried to download spybot but file will not connect to server.

If I download spybot to a usb drive will it be able to load? What other steps can I take to clean computer?

Thanks for any information.

[tashi]

Hello ericalucas :welcome:


What other steps can I take to clean computer?


Please follow the instructions in this link to produce a HJT log: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where an analyst will advise you as soon as available.

If you cannot produce the log, start a topic anyway and give details.

Best regards.