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View Full Version : can't run HJT to create log! (Inactive)



lola69
2009-08-29, 17:08
I can't run HJT as per your posting instructions nor can I run spybot. I downloaded ERUNT but don't see a notepad log to post. I can't even run IE and getting Firefox up is difficult. I was not able to run any exe files so I created a new one and chose Application in the Advanced tab. This seemed to work to get a browser open but I still can't see spybotsd.exe anywhere nor is there an .scr file. My computer is seriously infected. Please help if you can!

katana
2009-08-31, 17:37
Please note that all instructions given are customised for this computer only,
the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
Please Read All Instructions Carefully
If you don't understand something, stop and ask! Don't keep going on.
Please do not run any other tools or scans whilst I am helping you
Failure to reply within 5 days will result in the topic being closed.
Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those few things, everything should go smoothly http://www.countingcows.de/laechel.gif

Some of the logs I request will be quite large, You may need to split them over a couple of replies.

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
----------------------------------------------------------------------------------------




Download and Run ComboFix (by sUBs)
Please visit this webpage for instructions for downloading and running ComboFix:

Bleeping Computer ComboFix Tutorial (http://www.bleepingcomputer.com/combofix/how-to-use-combofix)

You must download it to and run it from your Desktop
Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log to post in your next reply
Re-enable all the programs that were disabled during the running of ComboFix..


A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own.
This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper

For instructions on how to disable your security programs, please see this topic
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs (http://www.bleepingcomputer.com/forums/topic114351.html)