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View Full Version : antivirus cant be installed..HELP!


cyclone228
2009-09-06, 09:51
When installing any software trials (anti-virus only), the installation always freezes initially. Some of the antivirus can be install(avira),but it always get error when i trying to start the resident shield. My computer always get frozen these few days

This only happens on 1 pc which leads me to believe there's something "bad" going on with it.

HELP!

here is my hjt log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:11:12, on 2009-09-06
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18372)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Documents and Settings\user\pot.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer .exe
C:\WINDOWS\tsnpstd3 .exe
C:\WINDOWS\vsnpstd3 .exe
C:\Program Files\PPStream\ppsap .exe
C:\WINDOWS\system32\conime.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32Info.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\Documents and Settings\user\pot.exe \s
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll
O2 - BHO: Thunder AtOnce - {01443AEC-0FD1-40fd-9C87-E93D1494C233} - C:\Program Files\Thunder Network\Thunder\ComDlls\TDAtOnce_Now.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
O2 - BHO: ThunderBHO - {889D2FEB-5411-4565-8998-1DD2C5261283} - C:\Program Files\Thunder Network\Thunder\ComDlls\xunleiBHO_Now.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 9\SnagitIEAddin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [snpstd3] C:\WINDOWS\vsnpstd3.exe
O4 - HKLM\..\Run: [tsnpstd3] C:\WINDOWS\tsnpstd3.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [PPS Accelerator] c:\Program Files\PPStream\ppsap.exe
O4 - HKUS\S-1-5-19\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nlpo_01] cmd.exe /c md "%USERPROFILE%\Local Settings\Temp" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nlpo_01] cmd.exe /c md "%USERPROFILE%\Local Settings\Temp" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'Default user')
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: 使用迅雷下载 - C:\Program Files\Thunder Network\Thunder\Program\geturl.htm
O8 - Extra context menu item: 使用迅雷下载全部链接 - C:\Program Files\Thunder Network\Thunder\Program\getallurl.htm
O9 - Extra button: 启动迅雷5 - {09BA8F6D-CB54-424B-839C-C2A6C8E6B436} - C:\Program Files\Thunder Network\Thunder\Thunder.exe
O9 - Extra 'Tools' menuitem: 启动迅雷5 - {09BA8F6D-CB54-424B-839C-C2A6C8E6B436} - C:\Program Files\Thunder Network\Thunder\Thunder.exe
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Print2PDF - {5B7027AD-AA6D-40df-8F56-9560F277D2A5} - C:\WINDOWS\system32\Print602.dll
O9 - Extra 'Tools' menuitem: Print2PDF - {5B7027AD-AA6D-40df-8F56-9560F277D2A5} - C:\WINDOWS\system32\Print602.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\pgc7gdj0e305.dll' missing
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {1FAF427B-1EE5-43D3-A023-3009142AFCD9} (CS Order Entry Control (MBB)) - https://ost.maybank2u.com.my/MBBWecos/UpdateCab/csoex_mbb.cab
O16 - DPF: {1FAF427B-1EE5-43D3-A023-3009142AFCE1} (CS Order Entry Control (PBB)) - https://www2.pbebank.com/ebroking/wecos/control/csoex_pbb.cab
O16 - DPF: {B9B2EE1A-E314-4338-A305-BE845EACB112} (CyberStock 250) - https://ost.maybank2u.com.my/MBBWecos/Cab/cswx.cab
O16 - DPF: {B9B2EE1A-E314-4338-A305-BE845EACB113} (CyberStock 250) - https://ost.maybank2u.com.my/MBBWecos/UpdateCab/csw25.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7D2BCF90-DBC8-43F6-AD23-0B3E7CAB435A}: NameServer = 202.188.1.1,202.188.1.5
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
O21 - SSODL: FzUNMs - {88915B23-223B-F189-8B75-08B68DDEB063} - C:\WINDOWS\system32\zarqj.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 8807 bytes
Blade81
2009-09-07, 20:09
Hi,

You're correct. There's bad stuff running there.

Download DDS and save it to your desktop from here (http://www.techsupportforum.com/sectools/sUBs/dds) or here (http://download.bleepingcomputer.com/sUBs/dds.scr) or here (http://www.forospyware.com/sUBs/dds).
Disable any script blocker, and then double click dds.scr to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Save both reports to your desktop. Post them back to your topic.


Download GMER (http://www.gmer.net) here by clicking download exe -button and then saving it your desktop:
Double-click .exe that you downloaded
Click rootkit-tab and then scan.
Don't check
Show All
box while scanning in progress!
When scanning is ready, click Copy.
This copies log to clipboard
Post log in your reply.
Blade81
2009-09-14, 18:54
Due to inactivity, this thread will now be closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.