i click update, and the window closes

[funkykrunk]

Ok i've had this problem for ages now.

I click update, and after it looks for updates it closes automatically. There is not enough time for me to click anything, it does not tell me "no updates are required..."

given I had not run the program in a month, I know updates should have shown up...

please give me ideas.

edit, sometimes this happens, and sometimes it does not. and Im talking tomorrow it might work.

[Zenobia]

Could you open Spybot,click Mode->Advanced Mode->Tools->View Report,then click View previous report?Scroll down,if there is an Update downloads.log located in there,please doubleclick it.Then rightclick and select 'Select All',then rightclick and select Copy,then paste it here.

[funkykrunk]

7/31/2009 4:29:49 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
7/31/2009 4:29:55 PM downloaded update Advanced detection library 1.6.3
7/31/2009 4:29:55 PM - URL: http://imp.betanews.com/spybot/advcheck163.zip
7/31/2009 4:29:55 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\advcheck163.zip
7/31/2009 4:29:57 PM downloaded update Detection rules: Supplemental
7/31/2009 4:29:57 PM - URL: http://imp.betanews.com/spybot/supplemental.zip
7/31/2009 4:29:57 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\supplemental.zip
7/31/2009 4:29:59 PM downloaded update Detection rules: Trojans
7/31/2009 4:29:59 PM - URL: http://imp.betanews.com/spybot/includes.trojans.zip
7/31/2009 4:29:59 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\includes.trojans.zip
7/31/2009 4:30:02 PM downloaded update Detection rules: Update
7/31/2009 4:30:02 PM - URL: http://imp.betanews.com/spybot/includes.zip
7/31/2009 4:30:02 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\includes.zip
7/31/2009 4:30:30 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
7/31/2009 4:30:31 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
8/6/2009 3:20:45 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
8/6/2009 3:20:49 PM downloaded update Detection rules: Supplemental
8/6/2009 3:20:49 PM - URL: http://www.antispyware-downloadserver.com/updates/supplemental.zip
8/6/2009 3:20:49 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\supplemental.zip
8/6/2009 3:20:52 PM downloaded update Detection rules: Update
8/6/2009 3:20:52 PM - URL: http://www.antispyware-downloadserver.com/updates/includes.zip
8/6/2009 3:20:52 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\includes.zip
8/6/2009 3:20:55 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
8/7/2009 7:36:59 AM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
8/13/2009 3:34:17 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
8/13/2009 3:37:41 PM downloaded update Detection rules: Malware
8/13/2009 3:37:41 PM - URL: http://www.spybotupdates.biz/updates/files/includes.malware.zip
8/13/2009 3:37:41 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\includes.malware.zip
8/13/2009 3:37:51 PM downloaded update Detection rules: Supplemental
8/13/2009 3:37:51 PM - URL: http://www.spybotupdates.biz/updates/files/supplemental.zip
8/13/2009 3:37:51 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\supplemental.zip
8/13/2009 3:38:00 PM downloaded update Detection rules: Trojans
8/13/2009 3:38:00 PM - URL: http://www.spybotupdates.biz/updates/files/includes.trojans.zip
8/13/2009 3:38:00 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\includes.trojans.zip
8/13/2009 3:38:13 PM downloaded update Detection rules: Update
8/13/2009 3:38:13 PM - URL: http://www.spybotupdates.biz/updates/files/includes.zip
8/13/2009 3:38:13 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\includes.zip
9/6/2009 8:30:53 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:30:56 PM downloaded update Detection rules: Malware
9/6/2009 8:30:56 PM - URL: http://www.see-cure.net/updates/files/includes.malware.zip
9/6/2009 8:30:56 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\includes.malware.zip
9/6/2009 8:30:58 PM downloaded update Detection rules: Supplemental
9/6/2009 8:30:58 PM - URL: http://www.see-cure.net/updates/files/supplemental.zip
9/6/2009 8:30:58 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\supplemental.zip
9/6/2009 8:31:01 PM downloaded update Detection rules: Trojans
9/6/2009 8:31:01 PM - URL: http://www.see-cure.net/updates/files/includes.trojans.zip
9/6/2009 8:31:01 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\includes.trojans.zip
9/6/2009 8:31:05 PM downloaded update Detection rules: Update
9/6/2009 8:31:05 PM - URL: http://www.see-cure.net/updates/files/includes.zip
9/6/2009 8:31:05 PM - Local file: C:\Program Files\Spybot - Search & Destroy\Updates\includes.zip
9/6/2009 8:31:07 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:31:15 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:31:16 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:31:35 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:31:36 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:31:52 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:31:53 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:32:07 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:32:08 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:32:16 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:32:17 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:32:57 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:32:58 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:33:06 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:33:07 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:33:43 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:33:44 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:41:24 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:41:25 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:45:06 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:45:07 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:45:15 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)
9/6/2009 8:45:16 PM Downloaded update info file. (http://www.safer-networking.org/updates/spybotsd.ini)

[funkykrunk]

thanks for your response

[funkykrunk]

fyi before uploading that log, i had downloaded and run the manual update exe

[Zenobia]

You're welcome.Thank you for posting your Update downloads.log :)
Do you mean you downloaded the manual detection updates from the downloads page?From here:
http://www.safer-networking.org/en/download/index.html

Do you have the 1.6.2 version of Spybot?

[funkykrunk]

yes and yes

by the way, im not having the problem right now. it is always intermittent

[Zenobia]

Spybot should give you an error message if it has trouble connecting for an update,or at the very least the No newer updates available message,from all that I gather.
That,and the problem being intermittent make it unlikely Spybot is being blocked by your firewall.
Still,probably would be a good idea to double check first,I suppose.
What do you use for a firewall?

[funkykrunk]

i use norton internet security 2009

[Zenobia]

You could go up to and just do the first step for number 5,and if it's there then step 14(Press ok).
Probably no need to bother with the other steps.
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&selected_nav=5&pvid=nis_2009&docurl=20080612164333EN

(In the list,it might be C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe.)

Please let me know how it goes.

[funkykrunk]

surprisingly spybot wasn't already in the list.

but before adding it I tried updating and it worked fine this time.

I will bump if the problem happens again. Thanks for your time and help

[Zenobia]

Ok,glad you were able to update this time. :)
Someone else had a similar problem,and reinstalling Spybot seemed to work:
http://forums.spybot.info/showthread.php?t=51207