View Full Version : Trojan infection - Spybot & HJT won't run
fatdad1961
2009-09-07, 20:24
Please help.
My son's laptop has become infected with a trojan. AVG detected the infection and removed some of the files to the virus vault but two have remained infected (see AVG scan results below).
I tried to produce a HJT log but couldn't - I downloaded the HJT installer, ran the install, ran the "Do a system scan and save a logfile" - it briefly displayed the logfile but then disappeared. Any attempts to run HJT now is greeted by the following message:
"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item"
We get the same message when we try to launch Spybot S&D.
The laptop runs on VISTA.
AVG Scan results:
"Scan ""Scan whole computer"" was finished."
"Infections";"8";"6";"2"
"Warnings";"1"
"Folders selected for scanning:";"Scan whole computer"
"Scan started:";"07 September 2009, 01:50:45"
"Scan finished:";"07 September 2009, 02:25:31 (34 minute(s) 46 second(s))"
"Total object scanned:";"433758"
"User who launched the scan:";"Philip"
"Infections"
"File";"Infection";"Result"
"C:\Users\Philip\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OEX9D0T7\zoovid_275.40001[1].exe";"Trojan horse Crypt.GRX";"Moved to Virus Vault"
"C:\Users\Philip\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\D9KTRPSW\zoovid_275.40001[1].exe";"Trojan horse Crypt.GRX";"Moved to Virus Vault"
"C:\Users\Philip\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\JTHOFTP8\zoovid_275.40001[1].exe";"Trojan horse Crypt.GRX";"Moved to Virus Vault"
"C:\Users\Philip\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\JTHOFTP8\zoovid_275.40001[2].exe";"Trojan horse Crypt.GRX";"Moved to Virus Vault"
"C:\Users\Philip\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\JTHOFTP8\zoovid_275.40001[3].exe";"Trojan horse Crypt.GRX";"Moved to Virus Vault"
"C:\Users\Philip\AppData\Local\Temp\b.exe";"Trojan horse Crypt.GSX";"Infected"
"C:\Users\Philip\AppData\Local\Temp\b.exe";"Trojan horse Crypt.GSX";"Infected"
"C:\Users\Philip\AppData\Local\Temp\c.exe";"Trojan horse Crypt.GTD";"Moved to Virus Vault"
"Warnings"
"File";"Infection";"Result"
"HKU\S-1-5-21-1535638791-1735451515-4138593479-1000\Software\Microsoft\Windows\CurrentVersion\Run\\Monopod";"Found registry key with reference to infected file C:\Users\Philip\AppData\Local\Temp\b.exe";"Moved to Virus Vault"
Any help or guidance you can give would be greatly appreciated.
Thanks, Fatdad
Hello Fatdad
Welcome to Safer Networking.
Please read Before You Post (http://forums.spybot.info/showthread.php?t=288)
That said, All advice given by anyone volunteering here, is taken at your own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.
You still have some malware that needs to be removed.
Please download RootRepeal one of these locations and save it to your desktop
Here (http://ad13.geekstogo.com/RootRepeal.exe)
Here (http://download.bleepingcomputer.com/rootrepeal/RootRepeal.exe)
Here (http://rootrepeal.psikotick.com/RootRepeal.exe)
Open http://billy-oneal.com/forums/rootRepeal/rootRepealDesktopIcon.png on your desktop.
Click the http://billy-oneal.com/forums/rootRepeal/reportTab.png tab.
Click the http://billy-oneal.com/forums/rootRepeal/btnScan.png button.
Check just these boxes:
http://forums.whatthetech.com/uploads/monthly_08_2009/post-75503-1250480183.gif
Push Ok
Check the box for your main system drive (Usually C:, and press Ok.
Allow RootRepeal to run a scan of your system. This may take some time.
Once the scan completes, push the http://billy-oneal.com/forums/rootRepeal/saveReport.png button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your post.
Hello Fatdad
Welcome to Safer Networking.
Please read Before You Post (http://forums.spybot.info/showthread.php?t=288)
That said, All advice given by anyone volunteering here, is taken at your own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.
You still have some malware that needs to be removed.
Please download RootRepeal one of these locations and save it to your desktop
Here (http://ad13.geekstogo.com/RootRepeal.exe)
Here (http://download.bleepingcomputer.com/rootrepeal/RootRepeal.exe)
Here (http://rootrepeal.psikotick.com/RootRepeal.exe)
Open http://billy-oneal.com/forums/rootRepeal/rootRepealDesktopIcon.png on your desktop.
Click the http://billy-oneal.com/forums/rootRepeal/reportTab.png tab.
Click the http://billy-oneal.com/forums/rootRepeal/btnScan.png button.
Check just these boxes:
http://forums.whatthetech.com/uploads/monthly_08_2009/post-75503-1250480183.gif
Push Ok
Check the box for your main system drive (Usually C:, and press Ok.
Allow RootRepeal to run a scan of your system. This may take some time.
Once the scan completes, push the http://billy-oneal.com/forums/rootRepeal/saveReport.png button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your post.
Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.com (http://www.techsupportforum.com/sectools/sUBs/dds)
DDS.scr (http://download.bleepingcomputer.com/sUBs/dds.scr)
DDS.pif (http://www.forospyware.com/sUBs/dds)
Double click on the DDS icon, allow it to run.
A small box will open, with an explaination about the tool. No input is needed, the scan is running.
Notepad will open with the results, click no to the Optional_Scan
Follow the instructions that pop up for posting the results.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control Here (http://www.bleepingcomputer.com/forums/topic114351.html)
Post both reports please
fatdad1961
2009-09-11, 23:57
Hi Ken545,
Thanks for responding.
I can't get DDS to run - the box you mentioned briefly flashes up then disappears - no log file produced.
Here's the report from RootRepeal:
ROOTREPEAL (c) AD, 2007-2009
==================================================
Scan Start Time: 2009/09/11 21:21
Program Version: Version 1.3.5.0
Windows Version: Windows Vista SP1
==================================================
Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\Windows\System32\Drivers\dump_atapi.sys
Address: 0x8C163000 Size: 32768 File Visible: No Signed: -
Status: -
Name: dump_dumpata.sys
Image Path: C:\Windows\System32\Drivers\dump_dumpata.sys
Address: 0x8C158000 Size: 45056 File Visible: No Signed: -
Status: -
Name: rootrepeal.sys
Image Path: C:\Windows\system32\drivers\rootrepeal.sys
Address: 0xB6CA2000 Size: 49152 File Visible: No Signed: -
Status: -
Name: win32k.sys:1
Image Path: C:\Windows\win32k.sys:1
Address: 0x8C184000 Size: 20480 File Visible: No Signed: -
Status: -
Name: win32k.sys:2
Image Path: C:\Windows\win32k.sys:2
Address: 0x8C189000 Size: 61440 File Visible: No Signed: -
Status: -
Processes
-------------------
Path: System
PID: 4 Status: Locked to the Windows API!
Path: C:\Windows\System32\audiodg.exe
PID: 1472 Status: Locked to the Windows API!
SSDT
-------------------
#: 021 Function Name: NtAlpcConnectPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c0367f8
#: 054 Function Name: NtConnectPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c036458
#: 060 Function Name: NtCreateFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c033886
#: 064 Function Name: NtCreateKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03e90a
#: 071 Function Name: NtCreatePort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c036bae
#: 072 Function Name: NtCreateProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03c6b6
#: 073 Function Name: NtCreateProcessEx
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03c8d0
#: 075 Function Name: NtCreateSection
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c04023a
#: 115 Function Name: NtCreateWaitablePort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c036c56
#: 122 Function Name: NtDeleteFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c033d66
#: 123 Function Name: NtDeleteKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03f206
#: 126 Function Name: NtDeleteValueKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03ef82
#: 129 Function Name: NtDuplicateObject
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03c0b6
#: 166 Function Name: NtLoadKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03f734
#: 167 Function Name: NtLoadKey2
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03f7ac
#: 168 Function Name: NtLoadKeyEx
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03f824
#: 186 Function Name: NtOpenFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c033bfe
#: 194 Function Name: NtOpenProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03dad4
#: 267 Function Name: NtRenameKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03fe66
#: 268 Function Name: NtReplaceKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03f89c
#: 276 Function Name: NtRequestWaitReplyPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c0360e2
#: 280 Function Name: NtRestoreKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03fca6
#: 286 Function Name: NtSecureConnectPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c0365f8
#: 301 Function Name: NtSetInformationFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c033f54
#: 324 Function Name: NtSetValueKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03ec88
#: 332 Function Name: NtSystemDebugControl
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03d044
#: 334 Function Name: NtTerminateProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03cf20
#: 383 Function Name: NtCreateUserProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03caee
==EOF==
Hi,
You have a nasty rootkit that is preventing most scans from running.
Download and run Win32kDiag:
Download Win32kDiag from any of the following locations and save it to your Desktop.
Download Win32kDiag (Win32kDiag.exe) - #1 (http://ad13.geekstogo.com/Win32kDiag.exe)
Download Win32kDiag (Win32kDiag.exe) - #2 (http://download.bleepingcomputer.com/rootrepeal/Win32kDiag.exe)
Download Win32kDiag (Win32kDiag.exe) - #3 (http://rootrepeal.psikotick.com/Win32kDiag.exe)
Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
fatdad1961
2009-09-12, 00:56
Hi,
I didn't get the "Finished! Press any key to exit..." message it hung up with the error message at the bottom of the log...
Log file is located at: C:\Users\Philip\Desktop\Win32kDiag.txt
WARNING: Could not get backup privileges!
Searching 'C:\Windows'...
Found mount point : C:\Windows\AppPatch\Custom\Custom
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPD925.tmp\ZAPD925.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\assembly\temp\temp
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\assembly\tmp\tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ehome\CreateDisc\style\style
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Globalization\Globalization
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Help\Corporate\Corporate
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Help\OEM\OEM
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\000021091A0090400000000000F01FEC\12.0.6425\12.0.6425
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.6425\12.0.6425
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\LiveKernelReports\LiveKernelReports
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Microsoft.NET\authman\authman
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ModemLogs\ModemLogs
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\nap\configuration\configuration
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\Panther\setup.exe\setup.exe
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\PLA\Templates\Templates
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\registration\CRMLog\CRMLog
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\SchCache\SchCache
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\security\templates\templates
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows Media Player NSS\3.0\SCPD\SCPD
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded
Mount point destination : \Device\__max++>\^
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.16917_none_8017d2ec639e89ee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.16917_none_8017d2ec639e89ee: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.21117_none_80a147d97cbc5cfa\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.21117_none_80a147d97cbc5cfa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.18320_none_81ec3fa060d3856f\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.18320_none_81ec3fa060d3856f: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.22509_none_829480c379d8ce8d\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.22509_none_829480c379d8ce8d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.18101_none_83e953905de8b92f\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.18101_none_83e953905de8b92f: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.22213_none_846a2103770ca798\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.22213_none_846a2103770ca798: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.16917_none_478cf445c1264c69\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.16917_none_478cf445c1264c69: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.21117_none_48166932da441f75\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.21117_none_48166932da441f75: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.18320_none_496160f9be5b47ea\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.18320_none_496160f9be5b47ea: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.22509_none_4a09a21cd7609108\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.22509_none_4a09a21cd7609108: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.18101_none_4b5e74e9bb707baa\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.18101_none_4b5e74e9bb707baa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.22213_none_4bdf425cd4946a13\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.22213_none_4bdf425cd4946a13: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16917_none_0a38314ff5279fa3\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16917_none_0a38314ff5279fa3: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.21117_none_0ac1a63d0e4572af\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.21117_none_0ac1a63d0e4572af: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18320_none_0c0c9e03f25c9b24\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18320_none_0c0c9e03f25c9b24: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22509_none_0cb4df270b61e442\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22509_none_0cb4df270b61e442: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.18101_none_0e09b1f3ef71cee4\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.18101_none_0e09b1f3ef71cee4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.22213_none_0e8a7f670895bd4d\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.22213_none_0e8a7f670895bd4d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.16917_none_0a393199f526b8fa\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.16917_none_0a393199f526b8fa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.21117_none_0ac2a6870e448c06\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.21117_none_0ac2a6870e448c06: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.18320_none_0c0d9e4df25bb47b\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.18320_none_0c0d9e4df25bb47b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.22509_none_0cb5df710b60fd99\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.22509_none_0cb5df710b60fd99: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.18101_none_0e0ab23def70e83b\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.18101_none_0e0ab23def70e83b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.22213_none_0e8b7fb10894d6a4\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.22213_none_0e8b7fb10894d6a4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.16917_none_0a3a31e3f525d251\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.16917_none_0a3a31e3f525d251: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.21117_none_0ac3a6d10e43a55d\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.21117_none_0ac3a6d10e43a55d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.18320_none_0c0e9e97f25acdd2\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.18320_none_0c0e9e97f25acdd2: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.22509_none_0cb6dfbb0b6016f0\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.22509_none_0cb6dfbb0b6016f0: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.18101_none_0e0bb287ef700192\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.18101_none_0e0bb287ef700192: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.22213_none_0e8c7ffb0893effb\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.22213_none_0e8c7ffb0893effb: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.16917_none_0a3b322df524eba8\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.16917_none_0a3b322df524eba8: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.21117_none_0ac4a71b0e42beb4\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.21117_none_0ac4a71b0e42beb4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.18320_none_0c0f9ee1f259e729\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.18320_none_0c0f9ee1f259e729: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.22509_none_0cb7e0050b5f3047\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.22509_none_0cb7e0050b5f3047: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.18101_none_0e0cb2d1ef6f1ae9\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.18101_none_0e0cb2d1ef6f1ae9: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.22213_none_0e8d804508930952\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.22213_none_0e8d804508930952: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.16917_none_0a3c3277f52404ff\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.16917_none_0a3c3277f52404ff: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.21117_none_0ac5a7650e41d80b\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.21117_none_0ac5a7650e41d80b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.18320_none_0c109f2bf2590080\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.18320_none_0c109f2bf2590080: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.22509_none_0cb8e04f0b5e499e\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.22509_none_0cb8e04f0b5e499e: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.18101_none_0e0db31bef6e3440\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.18101_none_0e0db31bef6e3440: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.22213_none_0e8e808f089222a9\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.22213_none_0e8e808f089222a9: 3
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\0409\0409
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\Branding\en-US\en-US
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\com\dmp\dmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\config\Journal\Journal
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Messenger\Messenger
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\OFFICE\OFFICE
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\config\systemprofile\AppData\LocalLow\AVGTOOLBAR\AVGTOOLBAR
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\GroupPolicy\GroupPolicy
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\GroupPolicyUsers\GroupPolicyUsers
Mount point destination : \Device\__max++>\^
Found mount point : C:\Windows\System32\inetsrv\inetsrv
Mount point destination : \Device\__max++>\^
Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl
Now do this
Please save this (http://download.bleepingcomputer.com/rootrepeal/Win32kDiag.exe) file to your Desktop <-- Important. Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.
"%userprofile%\desktop\win32kdiag.exe" -f -r
fatdad1961
2009-09-12, 01:22
Hi,
It hung up again...
Log file is located at: C:\Users\Philip\Desktop\Win32kDiag.txt
Removing all found mount points.
Attempting to reset file permissions.
WARNING: Could not get backup privileges!
Searching 'C:\Windows'...
Found mount point : C:\Windows\AppPatch\Custom\Custom
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\AppPatch\Custom\Custom
Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp
Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp
Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPD925.tmp\ZAPD925.tmp
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPD925.tmp\ZAPD925.tmp
Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp
Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp
Found mount point : C:\Windows\assembly\temp\temp
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\assembly\temp\temp
Found mount point : C:\Windows\assembly\tmp\tmp
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\assembly\tmp\tmp
Found mount point : C:\Windows\ehome\CreateDisc\style\style
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ehome\CreateDisc\style\style
Found mount point : C:\Windows\Globalization\Globalization
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Globalization\Globalization
Found mount point : C:\Windows\Help\Corporate\Corporate
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Help\Corporate\Corporate
Found mount point : C:\Windows\Help\OEM\OEM
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Help\OEM\OEM
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\000021091A0090400000000000F01FEC\12.0.6425\12.0.6425
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\000021091A0090400000000000F01FEC\12.0.6425\12.0.6425
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.6425\12.0.6425
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.6425\12.0.6425
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425
Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425
Found mount point : C:\Windows\LiveKernelReports\LiveKernelReports
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\LiveKernelReports\LiveKernelReports
Found mount point : C:\Windows\Microsoft.NET\authman\authman
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Microsoft.NET\authman\authman
Found mount point : C:\Windows\ModemLogs\ModemLogs
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ModemLogs\ModemLogs
Found mount point : C:\Windows\nap\configuration\configuration
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\nap\configuration\configuration
Found mount point : C:\Windows\Panther\setup.exe\setup.exe
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\Panther\setup.exe\setup.exe
Found mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES
Found mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF
Found mount point : C:\Windows\PLA\Templates\Templates
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\PLA\Templates\Templates
Found mount point : C:\Windows\registration\CRMLog\CRMLog
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\registration\CRMLog\CRMLog
Found mount point : C:\Windows\SchCache\SchCache
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\SchCache\SchCache
Found mount point : C:\Windows\security\templates\templates
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\security\templates\templates
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent
Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates
Found mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop
Found mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents
Found mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads
Found mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites
Found mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links
Found mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music
Found mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures
Found mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games
Found mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows Media Player NSS\3.0\SCPD\SCPD
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows Media Player NSS\3.0\SCPD\SCPD
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent
Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games
Found mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos
Found mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.16917_none_8017d2ec639e89ee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.16917_none_8017d2ec639e89ee: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.21117_none_80a147d97cbc5cfa\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.21117_none_80a147d97cbc5cfa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.18320_none_81ec3fa060d3856f\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.18320_none_81ec3fa060d3856f: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.22509_none_829480c379d8ce8d\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.22509_none_829480c379d8ce8d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.18101_none_83e953905de8b92f\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.18101_none_83e953905de8b92f: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.22213_none_846a2103770ca798\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.22213_none_846a2103770ca798: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.16917_none_478cf445c1264c69\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.16917_none_478cf445c1264c69: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.21117_none_48166932da441f75\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.21117_none_48166932da441f75: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.18320_none_496160f9be5b47ea\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.18320_none_496160f9be5b47ea: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.22509_none_4a09a21cd7609108\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.22509_none_4a09a21cd7609108: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.18101_none_4b5e74e9bb707baa\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.18101_none_4b5e74e9bb707baa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.22213_none_4bdf425cd4946a13\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.22213_none_4bdf425cd4946a13: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16917_none_0a38314ff5279fa3\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16917_none_0a38314ff5279fa3: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.21117_none_0ac1a63d0e4572af\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.21117_none_0ac1a63d0e4572af: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18320_none_0c0c9e03f25c9b24\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18320_none_0c0c9e03f25c9b24: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22509_none_0cb4df270b61e442\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22509_none_0cb4df270b61e442: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.18101_none_0e09b1f3ef71cee4\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.18101_none_0e09b1f3ef71cee4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.22213_none_0e8a7f670895bd4d\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.22213_none_0e8a7f670895bd4d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.16917_none_0a393199f526b8fa\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.16917_none_0a393199f526b8fa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.21117_none_0ac2a6870e448c06\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.21117_none_0ac2a6870e448c06: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.18320_none_0c0d9e4df25bb47b\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.18320_none_0c0d9e4df25bb47b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.22509_none_0cb5df710b60fd99\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.22509_none_0cb5df710b60fd99: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.18101_none_0e0ab23def70e83b\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.18101_none_0e0ab23def70e83b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.22213_none_0e8b7fb10894d6a4\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.22213_none_0e8b7fb10894d6a4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.16917_none_0a3a31e3f525d251\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.16917_none_0a3a31e3f525d251: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.21117_none_0ac3a6d10e43a55d\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.21117_none_0ac3a6d10e43a55d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.18320_none_0c0e9e97f25acdd2\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.18320_none_0c0e9e97f25acdd2: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.22509_none_0cb6dfbb0b6016f0\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.22509_none_0cb6dfbb0b6016f0: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.18101_none_0e0bb287ef700192\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.18101_none_0e0bb287ef700192: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.22213_none_0e8c7ffb0893effb\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.22213_none_0e8c7ffb0893effb: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.16917_none_0a3b322df524eba8\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.16917_none_0a3b322df524eba8: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.21117_none_0ac4a71b0e42beb4\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.21117_none_0ac4a71b0e42beb4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.18320_none_0c0f9ee1f259e729\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.18320_none_0c0f9ee1f259e729: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.22509_none_0cb7e0050b5f3047\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.22509_none_0cb7e0050b5f3047: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.18101_none_0e0cb2d1ef6f1ae9\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.18101_none_0e0cb2d1ef6f1ae9: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.22213_none_0e8d804508930952\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.22213_none_0e8d804508930952: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.16917_none_0a3c3277f52404ff\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.16917_none_0a3c3277f52404ff: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.21117_none_0ac5a7650e41d80b\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.21117_none_0ac5a7650e41d80b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.18320_none_0c109f2bf2590080\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.18320_none_0c109f2bf2590080: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.22509_none_0cb8e04f0b5e499e\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.22509_none_0cb8e04f0b5e499e: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.18101_none_0e0db31bef6e3440\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.18101_none_0e0db31bef6e3440: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.22213_none_0e8e808f089222a9\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.22213_none_0e8e808f089222a9: 3
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb
Found mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache
Found mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile
Found mount point : C:\Windows\System32\0409\0409
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\0409\0409
Found mount point : C:\Windows\System32\Branding\en-US\en-US
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\Branding\en-US\en-US
Found mount point : C:\Windows\System32\com\dmp\dmp
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\com\dmp\dmp
Found mount point : C:\Windows\System32\config\Journal\Journal
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\config\Journal\Journal
Found mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Messenger\Messenger
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Messenger\Messenger
Found mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\OFFICE\OFFICE
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\OFFICE\OFFICE
Found mount point : C:\Windows\System32\config\systemprofile\AppData\LocalLow\AVGTOOLBAR\AVGTOOLBAR
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\config\systemprofile\AppData\LocalLow\AVGTOOLBAR\AVGTOOLBAR
Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates
Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs
Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs
Found mount point : C:\Windows\System32\GroupPolicy\GroupPolicy
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\GroupPolicy\GroupPolicy
Found mount point : C:\Windows\System32\GroupPolicyUsers\GroupPolicyUsers
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\GroupPolicyUsers\GroupPolicyUsers
Found mount point : C:\Windows\System32\inetsrv\inetsrv
Mount point destination : \Device\__max++>\^
Removing mount point : C:\Windows\System32\inetsrv\inetsrv
Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl
Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl
[1] 2009-09-11 21:14:25 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()
OK, lets run this tool. If it wont run, then right click on it and rename it to explorer.exe
What where trying to do here is reset permissions so that scanners will run
Please download exeHelper (http://www.raktor.net/exeHelper/exeHelper.com) to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
fatdad1961
2009-09-12, 03:09
I can't save exeHelper onto the laptop. I get a window saying "Destination Folder Access Denied" - "You'll need to provide administrator permission to copy this file".
When I then click on "Continue", it brings up the "Windows needs your permission to continue" window and clicking "Continue" just takes me back to another "Destination Folder Access Denied" window with the message "You need permission to perform this action".
This is my son's laptop and he only has one account set up (- as administrator). :confused:
Use Internet Explorer and click on the download link, before it downloads, change the name to explorer.exe and then download it to your desktop.
fatdad1961
2009-09-12, 03:30
Exactly the same problem, I'm afraid, says I need permission to do it.
Ok, lets try this.
Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.
Link 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
Link 2 (http://www.forospyware.com/sUBs/ComboFix.exe)
Link 3 (http://subs.geekstogo.com/ComboFix.exe)
http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_FF.gif
http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_rename.gif
* IMPORTANT !!! Save ComboFix.exe to your Desktop
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
See this Link (http://www.bleepingcomputer.com/forums/topic114351.html) for programs that need to be disabled and instruction on how to disable them.
Remember to re-enable them when we're done.
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
http://i24.photobucket.com/albums/c30/ken545/RcAuto1.gif
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
http://i24.photobucket.com/albums/c30/ken545/whatnext.jpg
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a New Hijackthis log.
*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.
fatdad1961
2009-09-12, 04:23
Hi,
I can't find the C:\ComboFix.txt file. It may be in there somewhere but I'm not sure how to locate it (I have XP on my PC whereas my son's laptop has Vista) - I tried putting 'combofix.txt' in the search but it didn't find it. There may have been a problem because when ComboFix stopped and rebooted it came back up saying windows hadn't closed down properly then restarted again.
It can be found here
C:\ComboFix.txt
fatdad1961
2009-09-12, 04:41
There's no file called C:ComboFix.txt on the laptop.:sad:
If it ran it should have removed the rootkit. See if you can run these programs
Please download Malwarebytes' Anti-Malware from Here (http://www.besttechie.net/tools/mbam-setup.exe) or Here (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html)
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
http://forums.whatthetech.com/post_a4255_MBAM.PNG
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected .
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Post the report and also a new HJT log please
Download random's system information tool (RSIT) by random/random from here (http://images.malwareremoval.com/random/RSIT.exe) and save it to your desktop.
Double click on RSIT.exe to run RSIT.
Click Continue at the disclaimer screen.
Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
fatdad1961
2009-09-12, 05:18
We already had Malwarebytes installed so I just updated it and launched the 'Quick Scan' - it started running then disappeared.
I downloaded RSIT and started to run that, but that too just disappeared - no sign of log.txt or info.txt.
I've tried launching both again but they both now come up with a window saying "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". Which is also what I still get for Spybot S&D and HJT. :sad: :confused:
Good Morning,
Like I said before, this computer is infected with a nasty rootkit, its one of the latest varients going around. It really does a number on your system blocking everything possible from running to get rid of it.
This is new to us also so just sit tight and I am going to ask around and see if anyone else came up with an answer.
Do you have the windows disks that came with the infected computer ?
Drag explorer.exe to the trash
This computer should be kept offline, unplug it from the internet. This infection is capable of downloading other garbage with it, stealing info from you as far as log on names and stealing credit card info and bank account numbers, Use a known clean computer and redownload this program but this time rename it to svchost.exe. Then burn it to a CD, do not use a USB flash or thumb drive as it may infect it and then you will infect the clean computer.
Please download exeHelper (http://www.raktor.net/exeHelper/exeHelper.com) to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
fatdad1961
2009-09-12, 15:17
Good afternoon.
Do you have the windows disks that came with the infected computer ?
- Yes we have the Windows disks
Use a known clean computer and redownload this program but this time rename it to svchost.exe.
- Could I just clarify which program I need to download & rename to svchost.exe? Is it the exeHelper?
A little further information for you that may be important. I have been keeping the laptop offline other than the times I've needed to download programs and try to post logs. However, I noticed something strange happening last night when I tried to connect to the Spybot Forum - it let me get to the Spybot Home page, but when I clicked on the 'Forums' icon it redirected me to a Google search. (I could only get to the forum via the history). I don't know whether that info is relevant but I thought I'd better let you know.
Thanks
Could I just clarify which program I need to download & rename to svchost.exe? Is it the exeHelper? <--Yes
This is related to the rootkit
A little further information for you that may be important. I have been keeping the laptop offline other than the times I've needed to download programs and try to post logs. However, I noticed something strange happening last night when I tried to connect to the Spybot Forum - it let me get to the Spybot Home page, but when I clicked on the 'Forums' icon it redirected me to a Google search. (I could only get to the forum via the history). I don't know whether that info is relevant but I thought I'd better let you know.
fatdad1961
2009-09-12, 15:36
I'm trying to download exeHelper onto my own PC but its been flagged up as an infected file by AVG Resident Shield:
"Accessed file is infected"
"Threat name: Virus found Downloader.Banload"
"Detected on open"
...I have the option to "Move to Vault" or "Ignore"
I doubt the file is infected , have you tried renaming it to explorer.exe or svchost.exe prior to the download ?
fatdad1961
2009-09-12, 19:58
I was trying to save it as svchost.exe when it was flagged as infected and I've just tried saving it as explorer.exe with exactly the same result. There is also another window that appears under the virus alert that says...
"Error Copying File or Folder"
"Cannot copy exeHelper[1}:Access is denied."
"Make sure the disk is not full or write protected and that the file is not currently in use."
Just hang on a bit. This infection like I said is fairly new. I am going to ask some others to look at it
fatdad1961
2009-09-12, 20:10
OK thanks, I'll wait to hear back from you.
PS. I just want to confirm to you that the latest 'virus messages' are when I'm trying to copy the exeHelper file onto my 'clean' PC, not the infected laptop. Thanks.
OK, what I was trying to do was to get a clean download uninterrupted by this Rootkit. Download exehelper on the infected one and change the name to svchost.exe and see if it will run.
Either way, see if you can run this program, Download it either from your computer or the infected one.
Download Dr.Web CureIt (ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe) to the desktop:
Doubleclick the drweb-cureit icon to start the program.
press start
Allow the program to run the initial express scan
This will scan the files currently running in memory. If something is found, click the YES button when it asks you if you want to cure it. This is only a short scan.
Note: A pop up may appear during this phase suggesting you purchase their program - click the X at the top right corner of this pop-up to close it.
Once the short scan has finished, check the Complete scan box on the left side, even if nothing was found on the initial scan.
Then click the small green arrow button on the right under the Dr.Web Antivirus picture to start the complete scan. (This scan will take several hours)
During this complete scan - if Dr.Web finds an infection a window will pop up requesting your attention. Select the Cure button.
Note:(If the file cannot be cured, Dr.Web will automatically delete the file)
Once the scan is complete, on the menu bar, click file and choose report list.
Save the report to your desktop. The report will be called DrWeb.csv
Note:this report will need to be renamed to Dr.Web.txt in order to post it on the forum.
Close Dr.Web Cureit.
Please post the Dr.Web.txt report in your next reply
fatdad1961
2009-09-12, 23:03
It gets no better!
Tried saving the exeHelper as 'svchost.exe' on the infected laptop - the save appeared to have worked but the file is nowhere to be found.
I loaded 'Dr.Web CureIt' onto my clean PC, burned onto a DVD, copied onto the laptop and proceeded with the running. The express scan ran through OK (nothing reported) but when I launched the complete scan it said it was preparing scanning but then the window it was running in flickered then disappeared (I checked the task manager and nothing was running).
Hang on a bit, but I am coming to the conclusion that a format and reinstall of windows maybe your only option.
Be back later when I find some other info
fatdad1961
2009-09-12, 23:42
Thanks, We're pretty much resigned to the fact we'll need to format & reinstall. However, we're also willing to hang fire for a while and let you try out anything else you may wish (in case you want to take the opportunity to get better acquainted with this nasty little bug - anything that may help the next poor victim!).
Regards, Fatdad.
Fatdad,
I'll be back so hang on a bit
I just talked to the author of exehelper. AVG Antivirus is preventing its download, its a false positive.
This is what you need to do on the infected computer.
Open AVG and disable the resident shield , if you cant do that than just uninstall AVG via the Add Remove Programs in the Control Panel, we will just reinstall it when were done.
Then drag exehelper , even the renamed ones to the trash and redownload it fresh to your desktop.
Please download exeHelper (http://www.raktor.net/exeHelper/exeHelper.com) to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
Then do this.
Download Inherit (http://download.bleepingcomputer.com/sUBs/MiniFixes/Inherit.exe) and save it to your desk top
Drag each of the exe files that you are unable to run into Inherit.exe (must be the exe - not the shortcut)
Then wait for it to say "OK"
Drag exehelper into Inherit and then give exehelper.exe another try
fatdad1961
2009-09-13, 18:57
Hi Ken545,
Mixed news...
Tried to disable AVG but processes still showed in the Task Manager as running. Then tried to uninstall via Control Panel but this failed "Error: Action failed for file avgcsrvx.exe creating backup..."
Couldn't download exeHelper or Inherit onto laptop - usual problem, save appears to have worked but file nowhere to be found.
I have managed to get 'Inherit' onto laptop via my PC & CD (but I'm not willing to do same with exeHelper - I know you've told me the AVG reported virus is a false positive but I'm not prepared to risk losing both the laptop & the PC - I hope you can understand my position)
I've now put the following programs through Inherit (all flagged as OK):
HJT
Spybot S&D
Dr.Web CureIt
Malwarebytes
RSIT
Combofix
Would you like me to try any of these again?
Do this.
Open up Notepad and copy and paste the bolded text into it.
@echo off
dir /a/s C:\WINDOWS\scecli.dll C:\WINDOWS\netlogon.dll C:\WINDOWS\eventlog.dll C:\Windows\cngaudit.dll >c:\LogIt.txt
start c:\LogIt.txt
Then go to File> Save As and name it Permissions.bat
Save it to your desktop
In the dropdown list, save it as All Files
Doubleclick on it to run
Takes a split second , you wont see any thing happen
You should still have exehelper on your desktop, renamed or otherwise, doubleclick it to run
Then run Combofix
fatdad1961
2009-09-13, 19:51
Tried the "Permissions" fix but it failed saying...
"Windows cannot find 'c:\LogIt.txt'. Make sure you typed the name correctly, and then try again."
I'm afraid I don't have a copy of exeHelper (renamed or otherwise) anywhere on the laptop as this is one of the files that won't download/save.
fatdad1961
2009-09-13, 20:49
This is so frustrating.
I ran combofix, it rebooted the laptop (but it displayed three 'Access Denied' messages before shutting down), when it came back up I used the Vista 'Start Search' to look for the 'combofix.txt' file but it couldn't find it.
C:\ComboFix.txt <--It should be here
Make sure the infected computer has internet access, run Malwarebytes, check for updates and run the Quick Scan , when its done on the bottom make sure you select to remove everything thats checked and then post the report
fatdad1961
2009-09-13, 21:01
I updated Malwarebytes (successfully) and launced the Quick Scan - it started but then the window disappeared. I tried clicking on the program icon again but it was back to the old "Windows cannot access the specified device, path or file" message.
We need to get exehelper back on this infected one, try downloading it again.
I understand you concern about AVG flagging exehelper as infected, but it is not infected, its just a false positive, its important that we get this on the infected computer one way or the other. We have had one road block after another , we dont need another one. The author has confirmed that its a false positve and I have seen other people on the forums downloading it with the AVG warning with no issues.
Before you run it make sure you drop it into Inherit.
Please download exeHelper (http://www.raktor.net/exeHelper/exeHelper.com) to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
Run this program also
Dr.Web CureIt
fatdad1961
2009-09-13, 22:42
Hi again,
I'm sorry, but by now, I'm totally and utterly paranoid and I'm not willing to take any risk with my own PC, however small that may appear to be. If there is no other way of getting the exeHelper on to my son's laptop then I'm afraid we've come to a dead-end with that one.
As for the Dr.Webb CureIt, its the same story as before, it runs the express scan OK but then disappears when trying to run the complete scan. :sad:
Well Fatdad, I guess we are at the end of the line. Please be advised that I have been at this for many years and this is not the only forum that I work logs, I am in contact with dozens of other helpers on different forums, most of us are like family, really good friends, we exchange a wealth of info about the current infections back and fourth to help one another. Its been confirmed by a number of people with the same problem your having now with AVG flagging exehelper as bad, but its not. I can only advise, I cannot force you to do anything, so at this point the thing I can suggest is to format and reinstall windows. Sorry it didn't work out, we both put a lot of time and effort into this, thank you for sticking by me with what you have put into this on your end also.
If you need help reinstalling windows, you can post in one of these forums for help.
Windows Tech Support Forums
Windows Support (http://forums.whatthetech.com/Microsoft_Windows_f119.html) <-- Our sister site
PcPitStop (http://pcpitstop.com/) <-- You can take your system in for a checkup here.
Bleeping Computer (http://www.bleepingcomputer.com/forums/forum56.html) <--Excellent Forum
Windows Helpnet (http://www.windowsbbs.com/) <-- Excellent Forum
Hardwareguys (http://forums.hardwareguys.com/) <-- Another good one
Good Luck,
Ken :)
fatdad1961
2009-09-13, 23:23
Ken, Thanks for all the help you've given me in trying to resolve this. I hope you can understand my position, my PC is vital to me at the moment and I can't afford to take any risks (even if they are only in my own head :crazy:). I haven't backed it up for a good few months now - but that's something I'll be getting on with very soon!
I do appreciate the service you and your colleagues are providing here and especially all the time and effort you have put in trying to help me with this one. You're all doing a great job, keep up the good work! :bigthumb:
Once again, many thanks!
Cheers,
Anthony (a.k.a. Fatdad1961) :thanks:
Your welcome Anthoney.
Dr. WebCurit did not by chance save a log ???
fatdad1961
2009-09-13, 23:34
I've just searched for all files with 'dr' in them but the only drweb file is the executable file.
Anthony, if it saved it it would be on your desktop. It would be DrWeb.csv, you would have to rename it to DrWeb.txt
fatdad1961
2009-09-13, 23:50
Ken, there's no DrWeb.csv file anywhere on the system, but I have found a text file called 'cureit.txt'. This seems to be a log of all the attempted 'Express scans' (appended onto the end of one another), not the full scan. Would this be of any use?
Post it please, it cant hurt
fatdad1961
2009-09-14, 00:35
Hi Ken,
I tried posting the file but it was too big, so I tried splitting it off from the point the last scan was started, but even this was more than twice the permitted posting size. Do you still want me to try split it further and post it?
Can you zip it and attach it to this post
fatdad1961
2009-09-14, 00:52
I've tried to attached a zipped version of the file - hope I got it right!
Got it Anthony. I was looking for a certain infection and it did not find it so I guess it off to reformat :red:
Ken :)
fatdad1961
2009-09-14, 01:01
OK, Ken, its off down the reformat road for me, and once again thanks for the help! :thanks:
Cheers,
Anthony :bigthumb:
How did I get infected in the first place ?
Read these links and find out how to prevent getting infected again.
Tutorial for System Restore (http://www.bleepingcomputer.com/tutorials/tutorial56.html) <-- Do this first to prevent yourself from being reinfected.
WhattheTech (http://forums.whatthetech.com/So_how_did_I_get_infected_in_the_first_place_t57817.html)
Grinler BleepingComputer (http://www.bleepingcomputer.com/forums/topic2520.html)
GeeksTo Go (http://www.geekstogo.com/forum/index.php?autocom=custom&page=How_did_I)
Dslreports (http://www.dslreports.com/faq/10002)
Keep in mind if you install some of these programs. Only ONE Anti Virus and only ONE Firewall is recommended, more is overkill and can cause you problems. You can install all the Spyware programs I have listed without any problems. If you install Spyware Blaster and Spyware Guard, they will conflict with the TeaTimer in Spybot , you can still install Spybot Search and Destroy but do not enable the TeaTimer .
Here are some free programs to install, all free and highly regarded by the fine people in the Malware Removal Community
Spybot Search and Destroy 1.6 (http://www.safer-networking.org/en/download/)
Check for Updates/ Immunize and run a Full System Scan on a regular basis. If you install Spyware Blaster ( Recommended ) then do not enable the TeaTimer in Spybot Search and Destroy.
Spyware Blaster (http://www.javacoolsoftware.com/spywareblaster.html) It will prevent most spyware from ever being installed. No scan to run, just update about once a week and enable all protection.
Spyware Guard (http://www.javacoolsoftware.com/spywareguard.html) It offers realtime protection from spyware installation attempts, again, no scan to run, just install it and let it do its thing.
IE-Spyad (http://www.pcworld.com/downloads/file/fid,23332-order,1-page,1-c,antispywaretools/description.html)
IE-Spyad places over 6000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
Firefox 3 (http://www.mozilla.org/products/firefox/) It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
Safe Surfn
Ken