Should I repost new thread?

[jseymour3000]

Today I posted a thread for help with malware(vertumonde) w HJT file. I then saw other posts and responses for same topic. I wonder if i should download and run other diag tools recomended in other posts then repost help topic.
Any suggestions?

[tashi]

Hello jseymour3000,

I wonder if i should download and run other diag tools recomended in other posts then repost help topic.
Any suggestions?
Please don't, here is a link to the forum's FAQ: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Hope that helps. :)

[jseymour3000]

Thank You for your help and time.
I work from my computer. No computer = no work=no pay. It makes it very hard to be patient, but I will do my best. I can see from the number of posts that you are kept quite busy.
While waiting for a response to my original post, I have had the time to view other help topics which I'm sure will help prevent problems in the future.
Thank You and the support team for all your help.

[jseymour3000]

Does sending donations give a person support priority ?
I was wondering what determines the order support requests on the message board are handled. I noticed some get passed by without help (for days)while others recieve help almost right away.
I thought spybot search & destroy was a great product. I have tried others with lesser results but now that its not removing malware and I cant get support, I am second guessing my choice of product. I can't afford to be withoput a computer for more than a day or two. For now I am looking at buying a new one, instead of fixing this one because of the wait involved.
Would I be better off with one of the "Big Name Brands" to avoid the problem in the future?:confused:

[tashi]

Hi there,

Does sending donations give a person support priority ?
I was wondering what determines the order support requests on the message board are handled. I noticed some get passed by without help (for days)while others recieve help almost right away.
I thought spybot search & destroy was a great product. I have tried others with lesser results but now that its not removing malware and I cant get support, I am second guessing my choice of product. I can't afford to be withoput a computer for more than a day or two. For now I am looking at buying a new one, instead of fixing this one because of the wait involved.
Would I be better off with one of the "Big Name Brands" to avoid the problem in the future?:confused:
Donations, while very much appreciated, :) have nothing to do with the order in which members receive assistance from volunteers in the malware forum.

Your topic was started yesterday in the evening. ;) We realize it is frustrating to wait but the analysts are doing their very best to get to everyone.

The Waiting Room (http://forums.spybot.info/forumdisplay.php?f=37)
Post here if still waiting for help in the Malware Forum, (AFTER) FOUR days (http://forums.spybot.info/showthread.php?t=1137)

Of course someone may be able to assist you before it becomes necessary to use those links.

Best regards.

[jseymour3000]

I was not aware that support was run on a volunteer basis. I thought the Company who makes Spybot Search & Destroy were offering the support found in this forum. I now understand the reason for waiting and can appreciate it a little more now understanding the who and why. I did find the email support option (which appears to have its own waiting period) or the pay for live assist option from the support links on the home page.
I will try to waste no more of your time on this subject so that you can spend the time helping others....Thank You.