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View Full Version : Removal help needed



dkenney
2009-09-18, 04:09
I got infected with some sort of maleware that will not allow me to run spybot and some other applications. I get two errors when windows starts. Google Updater and ViewManager. Would appreciate some expert guidance to clean my system.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:06:18 PM, on 9/17/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
G:\WINDOWS\System32\smss.exe
G:\WINDOWS\system32\winlogon.exe
G:\WINDOWS\system32\services.exe
G:\WINDOWS\system32\lsass.exe
G:\WINDOWS\system32\nvsvc32.exe
G:\WINDOWS\system32\svchost.exe
G:\WINDOWS\System32\svchost.exe
G:\WINDOWS\system32\svchost.exe
G:\WINDOWS\system32\spoolsv.exe
g:\program files\idt\intelxpv_v103\wdm\STacSV.exe
G:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
G:\Program Files\Bonjour\mDNSResponder.exe
G:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
G:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
G:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
G:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
G:\WINDOWS\system32\IoctlSvc.exe
G:\WINDOWS\system32\PnkBstrA.exe
G:\WINDOWS\system32\svchost.exe
G:\Program Files\Smith Micro\StuffIt11\ArcNameService.exe
G:\WINDOWS\Explorer.EXE
G:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
G:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
G:\Program Files\Microsoft IntelliType Pro\type32.exe
G:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
G:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
G:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe
G:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
G:\Program Files\iTunes\iTunesHelper.exe
G:\Program Files\IDT\WDM\sttray.exe
G:\WINDOWS\system32\RUNDLL32.EXE
G:\Program Files\AIM6\aim6.exe
G:\WINDOWS\system32\ctfmon.exe
G:\Program Files\Logitech\SetPoint\SetPoint.exe
G:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
G:\Program Files\WinZip\WZQKPICK.EXE
G:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
G:\Program Files\iPod\bin\iPodService.exe
G:\Program Files\AIM6\aolsoftware.exe
G:\WINDOWS\system32\wuauclt.exe
G:\Program Files\Mozilla Firefox\firefox.exe
G:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.donaldkenney.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://downloadfinder.intel.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - G:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - G:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - G:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - G:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - G:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - G:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - G:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - G:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - G:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [IAAnotif] G:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] G:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] G:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB002" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [type32] "G:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [Adobe_ID0EYTHM] G:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [AppleSyncNotifier] G:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [egui] "G:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [GrooveMonitor] "G:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] G:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "G:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "G:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "G:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Adobe_ID0ENQBO] G:\PROGRA~1\COMMON~1\Adobe\ADOBEV~2\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [QuickTime Task] "G:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "G:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE G:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE G:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [updateMgr] "G:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcPro7_0_8 -reboot 1
O4 - HKCU\..\Run: [Aim6] "G:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [ctfmon.exe] G:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AdobeUpdater] G:\Program Files\Common Files\Adobe\Updater\AdobeUpdater.exe
O4 - Startup: ERUNT AutoBackup.lnk = G:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: Logitech SetPoint.lnk = G:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = G:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: WinZip Quick Pick.lnk = G:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &AIM Toolbar Search - G:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Append Link Target to Existing PDF - res://G:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://G:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://G:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://G:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://G:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - G:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - G:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - G:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - G:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - G:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - G:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - G:\PROGRA~1\AIM\aim.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - G:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - G:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - G:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - G:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - G:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - G:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://supportcenter.rr.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1151698762625
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - G:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: cqkwzi.dll
O23 - Service: Adobe LM Service - Adobe Systems - G:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - G:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - G:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe
O23 - Service: Apple Mobile Device - Apple Inc. - G:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - G:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - G:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - G:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - G:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate1c999069e2844e4) (gupdate1c999069e2844e4) - Google Inc. - G:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - G:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - G:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - G:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - G:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - G:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - G:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: NBService - Nero AG - G:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - G:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - G:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - G:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: PnkBstrA - Unknown owner - G:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - g:\program files\idt\intelxpv_v103\wdm\STacSV.exe
O23 - Service: Stuffit Archive Name Service - Smith Micro Software, Inc. - G:\Program Files\Smith Micro\StuffIt11\ArcNameService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - G:\Program Files\Viewpoint\Common\ViewpointService.exe

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End of file - 13089 bytes

tashi
2009-09-18, 04:31
Hello dkenney,

Is this the same computer? http://forums.spybot.info/showthread.php?t=51939

Best regards.

dkenney
2009-09-18, 13:10
Yes it is. I thought perhaps I posted wrong as I wasn't getting any responses. Sorry for being impatient.

tashi
2009-09-18, 18:49
Hi dkenney, :)

I will close this one then, please see these stickies. ;)

"BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)
The Waiting Room (http://forums.spybot.info/forumdisplay.php?f=37)
Post here if still waiting for help in the Malware Forum, (AFTER) FOUR days (http://forums.spybot.info/showthread.php?t=1137)

Cheers.