spybot will not run

[jtb1100]

hello guys,
i just joined and am enjoying what i am learned so far. great site. my situation is i am trying to remove spyware from my daughter's laptop. windows xp. d/l spybot and win32dial, but spybot will not run. notepadded win32diag report. it had numerous antispyware and i deleted them before i found this site. they didnt seem to be running. it also has servicepak 2. i also tried to run in safe mode. still won't run. removed and reinstalled spybot but to no avail. i have been reading numerous post to try to get some understanding as i have some knowledge of computers but this is new to me.
thanks to all in advance for your help in this matter.

jtb1100

p.s. the notepad was entered not c and p.

thanks again.

Running from: C:\Documents and settings\owner\Desktop\Win32kdiag.exe
Log file at : C:\Documents and settings\owner\Desktop\win32kdiag.txt
warning: could not get backup privileges!
Searching 'c:\windows' ...

Cannot access: C\windows\system32\drivers\ati4agxx.sys
[1] 2009-01-19 11:55:58 32768 c:\windows\system32\drivers\ati4agxx.sys ()

finished!


jtb1100

sorry guys, i just figured how to run the hjt. here is the log.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:36:58 PM, on 9/23/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\b3duZXI\command.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Program Files\Windows Media Player\WMPNetwk.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\WINDOWS\system32\igfxext.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\Program Files\Apoint\Apntex.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\winlogin.exe
C:\WINDOWS\System32\rs32net.exe
C:\WINDOWS\system32\rundll32.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\winlogun.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Owner\Application Data\gadcom\gadcom.exe
C:\WINDOWS\system32\p2pnetworking.exe
C:\WINDOWS\System32\rs32net.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\dllhost.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\limewire\limewire.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\csrssc.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\csrssc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Owner\Desktop\spybotsd162.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\is-96UC6.tmp\spybotsd162.tmp
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.bearshare.com/sidebar.html?src=ssb
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sony.com/vaiopeople
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: AOLSearchHook Class - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AOL\AOL Search Enhancement\AOLSearch.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O3 - Toolbar: Mirar - {FDD312BA-F684-4A1A-9AB9-494D7B8A9F89} - C:\WINDOWS\system32\winla77.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [SonyPowerCfg] C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
O4 - HKLM\..\Run: [ISBMgr.exe] C:\Program Files\Sony\ISB Utility\ISBMgr.exe
O4 - HKLM\..\Run: [VAIO Update 2] "C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe" /Stationary
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [PartSeal] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe" /m=2 /w
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [LSA Shellu] C:\Documents and Settings\Owner\lsass.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [spywareguard] C:\Program Files\Spyware Guard 2008\spywareguard.exe
O4 - HKLM\..\Run: [jsf8uiw3jnjgffght] C:\DOCUME~1\Owner\LOCALS~1\Temp\winlogin.exe
O4 - HKLM\..\Run: [rs32net] C:\WINDOWS\System32\rs32net.exe
O4 - HKLM\..\Run: [Kqehacoyus] rundll32.exe "C:\WINDOWS\Tbocifa.dll",e
O4 - HKLM\..\Run: [jsg8jfgfdfhfhf] C:\DOCUME~1\Owner\LOCALS~1\Temp\winlogun.exe
O4 - HKLM\..\Run: [Yvunoyaraqesaciw] rundll32.exe "C:\WINDOWS\ewimeqaguvi.dll",e
O4 - HKLM\..\Run: [f419baca] rundll32.exe "C:\WINDOWS\system32\rbiiewau.dll",b
O4 - HKLM\..\Run: [p2p networking] p2pnetworking.exe
O4 - HKLM\..\RunServices: [p2p networking] p2pnetworking.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Performance Center] C:\Program Files\Ascentive\Performance Center\APCMain.exe -m
O4 - HKCU\..\Run: [gadcom] "C:\Documents and Settings\Owner\Application Data\gadcom\gadcom.exe" 61A847B5BBF72813329B385772FF01F0B3E35B6638993F4661AA4EBD86D67C56389B284534F310
O4 - HKCU\..\Run: [04732247219170634720728826934164] C:\Program Files\Antivirus 2009\av2009.exe
O4 - HKCU\..\Run: [ieupdate] "C:\WINDOWS\system32\explorer32.exe"
O4 - HKCU\..\Run: [Windows Service] C:\Documents and Settings\Owner\service.exe
O4 - HKCU\..\Run: [jsf8uiw3jnjgffght] C:\DOCUME~1\Owner\LOCALS~1\Temp\winlogin.exe
O4 - HKCU\..\Run: [rs32net] C:\WINDOWS\System32\rs32net.exe
O4 - HKCU\..\Run: [jsg8jfgfdfhfhf] C:\DOCUME~1\Owner\LOCALS~1\Temp\winlogun.exe
O4 - HKCU\..\Run: [Jnskdfmf9eldfd] C:\DOCUME~1\Owner\LOCALS~1\Temp\csrssc.exe
O4 - HKCU\..\Run: [tezrtsjhfr84iusjfo84f] C:\DOCUME~1\Owner\LOCALS~1\Temp\csrssc.exe
O4 - HKUS\.DEFAULT\..\Run: [Jnskdfmf9eldfd] C:\WINDOWS\TEMP\csrssc.exe (User 'Default user')
O4 - Global Startup: dllhost.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZCxdm629YYJP
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/CursorManiaFWBInitialSetup1.0.0.15-3.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {7DFDB8FD-B498-4958-B930-38021B94351D} (imlUCID Class) - http://imlive.com/chatsource/ImlCID.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.74 85.255.112.8
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.115.74 85.255.112.8
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 85.255.115.74 85.255.112.8
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.74 85.255.112.8
O20 - AppInit_DLLs: veyglt.dll,phylnz.dll,
O22 - SharedTaskScheduler: jgzfkj9w38rksndfi7r4 - {C5BF49A2-94F3-42BD-F434-3604812C8955} - C:\WINDOWS\system32\rwhbfb873unjdfdg.dll
O22 - SharedTaskScheduler: hjse7fw3jnefi7wejfndd - {C5AF42A3-94F3-42BD-F634-3604832C897D} - C:\WINDOWS\system32\gseb37dkjgfgf.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\b3duZXI\command.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FCI (fci) - Unknown owner - C:\WINDOWS\system32\svchost.exe:ext.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe (file missing)
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

--
End of file - 13764 bytes


thanks for your patience
jtb1100

[Blade81]

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? (http://www.dslreports.com/faq/10451)
When Should I Format, How Should I Reinstall (http://www.dslreports.com/faq/10063)

However, if you do not have the resources to reinstall your computer and would like me to attempt to clean it, I will be happy to do so.
Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post.

[jtb1100]

Hello
as far as i can tell, she does not use this laptop for professional, although she is in college. there is no reinstall disc that i can find unless i can order one from microsoft. i am open to whatever you feel is the best route. thanks for your help in this matter.

jtb1100

[Blade81]

My recommendation would be reformat. However, I leave the decision to you to make :)

[jtb1100]

thanks blade81. that sounds better than going through a lot of headaches. headaches for me, more than likely cakemix for you. i will try to get recovery disc from sony and go from there. your willingness to help is more than appreciated by me. hopefully this machine will pull through. if not i will post back.
question. what should i do after the reformat to protect the laptop from this happening again? and should i try to save any of the files that are already on here or not?


thanks a lot.:bigthumb:

jtb1100

[Blade81]

Hi,


what should i do after the reformat to protect the laptop from this happening again?
This topic (http://forums.spybot.info/showthread.php?t=279) gives you some valuable hints :)


and should i try to save any of the files that are already on here or not?
You can save photos, music and videos.

[jtb1100]

hello.
thanks for the help and the advise. i will try to find a recovery disc from sony and proceed that way. if any thing else comes up i will definitely turn to you guys for help. and i am recommending to all my family. they always call me with computer problems, even though i am still learning. thanks again for all you do.

keep up the good work, God bless


jtb1100 :rockon:

[Blade81]

You're welcome :)

I'll keep the topic open for some days so that you can post back if necessary.

[Blade81]

Since this issue appears to be resolved ... this Topic has been closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.