View Full Version : Error
mudpuppy1
2009-09-24, 03:48
Not sure where this should be posted. I have a Dell with windows xp and have Spybot installed, tonight I went to run spybot, checked for updates as usual when I click (check for problems) I get an error stating---- You need to install the detection updates first by using the intergrated update or the manual updater. Don't have a clue
spybotsandra
2009-09-24, 10:59
Hello,
So this is not a fresh install of Spybot?
Normally before you run your first scan you need to install the detection updates first.
For more information on updating please have a look at this link (http://www.safer-networking.org/en/howto/update.html) on our website.
You can also download the updates manually (http://www.safer-networking.org/en/download/index.html).
Here is the direct download link (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe).
Just download and run that file - it is self-installing.
Best regards
Sandra
Team Spybot
mudpuppy1
2009-09-24, 22:32
I have had spybot for years . This just happened. After I got your info I ran the direct download link and when i clicked the check for problems spybot completely dissappeared from my screen. I had to bring it up again
spybotsandra
2009-09-25, 12:15
Hello,
We recommend a fresh install of Spybot - Search & Destroy.
Please uninstall Spybot - Search & Destroy according to the following link (http://www.safer-networking.org/en/howto/uninstall.html).
Then make a fresh install of Spybot - Search & Destroy 1.6.2.
You will find links to several download locations (http://www.safer-networking.org/en/mirrors/index.html) on our website.
Or choose the direct installation file (http://www.spybotupdates.com/files/spybotsd162.exe).
Best regards
Sandra
Team Spybot
mudpuppy1
2009-09-25, 17:20
I have tried your suggestions I'm not able to remove or reinstall It says I'm either blocked or access is denied I think I may have a bigger problem. Is this where I need to post?
spybotsandra
2009-09-28, 11:24
Hello,
Please follow the procedure in this link:
"BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)
Start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a helper will advise you as soon as available.
Best regards
Sandra
Team Spybot