bundyboy
2009-09-24, 16:25
After looking at a few of the posts here I think my problem is probably very similar to others.
My XP computer has been doing strange things since this morning and I find I cannot run Spybot, Malwarebytes and HJT. They all started to scan and then disappeared off the screen. When trying to start the programs again, I get this 'Windows cannot access the specified device, path or file etc.
However I did follow what others have been instructed to do and I was able to get the Win32kdiag.txt and also run Erunt.
I will post the Win32kdiag.txt here and if you want the Erunt results you might be able to tell me just what to send.
Hoping you can help.
Cheers,
Running from: C:\Downloads\Win32kDiag.exe
Log file at : C:\Documents and Settings\Lois Hill\Desktop\Win32kDiag.txt
WARNING: Could not get backup privileges!
Searching 'C:\WINDOWS'...
Found mount point : C:\WINDOWS\$hf_mig$\KB932168\KB932168
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB933729\KB933729
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB943460\KB943460
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\addins\addins
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP15E.tmp\ZAP15E.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP269.tmp\ZAP269.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAPBA.tmp\ZAPBA.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\temp\temp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\tmp\tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Config\Config
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Debug\Setup\Backup\Backup
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Debug\UserMode\UserMode
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\chsime\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imejp\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imejp98\imejp98
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\shared\res\res
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\java\trustlib\trustlib
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Minidump\Minidump
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\msapps\msinfo\msinfo
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\mui\mui
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\ERRORREP\QHEADLES\QHEADLES
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\ERRORREP\QSIGNOFF\QSIGNOFF
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\BATCH\BATCH
Mount point destination : \Device\__max++>\^
Cannot access: C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpsvc.exe
[1] 2004-08-04 17:56:50 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)
[1] 2008-04-14 10:12:21 744448 C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpsvc.exe ()
[1] 2008-04-14 10:12:21 744448 C:\WINDOWS\ServicePackFiles\i386\helpsvc.exe (Microsoft Corporation)
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\HelpFiles\HelpFiles
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\InstalledSKUs\InstalledSKUs
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\System\DFS\DFS
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\System_OEM\System_OEM
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\Temp\Temp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Profiles\All Users\Adobe\Webbuy\Webbuy
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\security\logs\logs
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\SoftwareDistribution\Download\355f788b6de8a3ec79e9aa172e6317f1\backup\backup
Mount point destination : \Device\__max++>\^
Cannot access: C:\WINDOWS\system32\eventlog.dll
[1] 2004-08-04 17:56:42 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)
[1] 2008-04-14 10:11:53 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)
[1] 2008-04-14 10:11:53 61952 C:\WINDOWS\system32\eventlog.dll ()
[2] 2008-04-14 10:11:53 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)
Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp
Mount point destination : \Device\__max++>\^
Finished!
My XP computer has been doing strange things since this morning and I find I cannot run Spybot, Malwarebytes and HJT. They all started to scan and then disappeared off the screen. When trying to start the programs again, I get this 'Windows cannot access the specified device, path or file etc.
However I did follow what others have been instructed to do and I was able to get the Win32kdiag.txt and also run Erunt.
I will post the Win32kdiag.txt here and if you want the Erunt results you might be able to tell me just what to send.
Hoping you can help.
Cheers,
Running from: C:\Downloads\Win32kDiag.exe
Log file at : C:\Documents and Settings\Lois Hill\Desktop\Win32kDiag.txt
WARNING: Could not get backup privileges!
Searching 'C:\WINDOWS'...
Found mount point : C:\WINDOWS\$hf_mig$\KB932168\KB932168
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB933729\KB933729
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\$hf_mig$\KB943460\KB943460
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\addins\addins
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP15E.tmp\ZAP15E.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP269.tmp\ZAP269.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAPBA.tmp\ZAPBA.tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\temp\temp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\assembly\tmp\tmp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Config\Config
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Debug\Setup\Backup\Backup
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Debug\UserMode\UserMode
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\chsime\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imejp\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imejp98\imejp98
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\ime\shared\res\res
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\java\trustlib\trustlib
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Minidump\Minidump
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\msapps\msinfo\msinfo
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\mui\mui
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\ERRORREP\QHEADLES\QHEADLES
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\ERRORREP\QSIGNOFF\QSIGNOFF
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\BATCH\BATCH
Mount point destination : \Device\__max++>\^
Cannot access: C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpsvc.exe
[1] 2004-08-04 17:56:50 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)
[1] 2008-04-14 10:12:21 744448 C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpsvc.exe ()
[1] 2008-04-14 10:12:21 744448 C:\WINDOWS\ServicePackFiles\i386\helpsvc.exe (Microsoft Corporation)
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\HelpFiles\HelpFiles
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\InstalledSKUs\InstalledSKUs
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\System\DFS\DFS
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\System_OEM\System_OEM
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\PCHealth\HelpCtr\Temp\Temp
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Profiles\All Users\Adobe\Webbuy\Webbuy
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\security\logs\logs
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded
Mount point destination : \Device\__max++>\^
Found mount point : C:\WINDOWS\SoftwareDistribution\Download\355f788b6de8a3ec79e9aa172e6317f1\backup\backup
Mount point destination : \Device\__max++>\^
Cannot access: C:\WINDOWS\system32\eventlog.dll
[1] 2004-08-04 17:56:42 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)
[1] 2008-04-14 10:11:53 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)
[1] 2008-04-14 10:11:53 61952 C:\WINDOWS\system32\eventlog.dll ()
[2] 2008-04-14 10:11:53 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)
Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp
Mount point destination : \Device\__max++>\^
Finished!