Yet another computer infected with the plague

[Juniper]

Hi!

I've never done this before so I hope I am following the right protocol.

Last night my computer got infected with several viruses including b.exe, csrss.exe, msa.exe at the minimum. Symptoms are: Norton and Spybot wont run, constant running of my hard drive, windows explorer pop-ups (don't even use windows explorer) and google search redirection to random sites.

My husband did try some beginning fixes. He tried running spybot and Norton both of which crashed and wouldn't reload. We tried deleting spybot and reloading. He also ran Registry Clean Expert three times.

If you can walk me through fixing this I would be most grateful!

Thanks!

Juniper

[Shaba]

Hi Juniper

Click here (http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe) to download HJTInstall.exe
Save HJTInstall.exe to your desktop.
Doubleclick on the HJTInstall.exe icon on your desktop.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.