Infected with the pav virus ???

[debrasue]

Hello. I think my computer is infected with the PAV virus, according to my event logs and a successful (unfortunately) search for pav folders. Here's my hijack log. Spybot won't open or run ... it fades out after 2-3 seconds, although after several attempts I was able to install it after downloading it. I've run Norton Anti-virus, which didn't find it, nor did Microsoft Malicious Software Removal Tool. I can't open or install Malwarebytes although I was able to download it -- again it fades out after the initial hour glass shows. Half the time my computer won't boot up correctly, so I re-boot into safe mode, and then eventually can boot into normal mode.

Thanks for the assistance.
---------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:27:32 PM, on 10/15/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\WINDOWS\system32\Pmxmiced.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Documents and Settings\thfoster\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0070119
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0070119
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [PMX Daemon] ICO.EXE
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: PrivacyCenter - {5199201E-60B4-11DE-85CF-260556D89593} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1173211928149
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ***
O17 - HKLM\Software\..\Telephony: DomainName = ***
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Broadcom ASF IP Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 8809 bytes

[Shaba]

Hi debrasue

Is this a personal computer?

[debrasue]

Hi Shaba:

Yes, it's a home computer, although it was originally configured as a work computer for which I could VPN into the network. No longer work for that company.

Thanks for the response and any assistance you can offer. I really appreciate it.

Debra Sue

[Shaba]

Thanks for update :)

Download gmer.zip (http://gmer.net/gmer.zip) and save to your desktop.
alternate download site (http://hype.free.googlepages.com/gmer.zip)

Unzip/extract the file to its own folder. (Click here (http://www.bleepingcomputer.com/tutorials/tutorial105.html) for information on how to do this if not sure. Win 2000 users click here (http://www.bleepingcomputer.com/tutorials/tutorial106.html).
When you have done this, disconnect from the Internet and close all running programs.
There is a small chance this application may crash your computer so save any work you have open.
Double-click on Gmer.exe to start the program.
Allow the gmer.sys driver to load if asked.
If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
Run Gmer again and click on the Rootkit tab.
Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
Make sure all other boxes on the right of the screen are checked, EXCEPT for "Show All".
Click on the "Scan" and wait for the scan to finish.
Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan.
When completed, click on the Copy button and right-click on your Desktop, choose "New" > Text document. Once the file is created, open it and right-click again and choose Paste or Ctrl+V. Save the file as gmer.txt and copy the information in your next reply.
Note: If you have any problems, try running GMER in SAFE MODE (http://www.bleepingcomputer.com/forums/tutorial61.html)"
Important! Please do not select the "Show all" checkbox during the scan..

[debrasue]

I cannot run gmer.exe -- it times out after a few seconds. Same as Spybot and Malware, unfortunately. Note: I have three user accounts on this computer: my own personal, my work one (now invalid) and the one in which the virus started, which is the one I ran the hijack log on. All have administrator privileges. I did try to run gmer on my own personal user account but again it timed out after a few seconds.

Sorry for delay in responding; I had kept the thread open hoping for response, but did not hit "refresh" so missed your recent response. Will keep checking, of course.

Thanks for your time and assistance.

[Shaba]

Please try to rename gmer.exe and attempt to run it in safe mode.

Let me know how it went.

[debrasue]

Good morning. Worked perfectly. Here's the log. Thanks.
-----------------------------------------------
GMER 1.0.15.15163 - http://www.gmer.net
Rootkit scan 2009-10-18 08:07:30
Windows 5.1.2600 Service Pack 3
Running: sword.exe; Driver: C:\DOCUME~1\thfoster\LOCALS~1\Temp\fwriafog.sys


---- System - GMER 1.0.15 ----

Code 87380C98 ZwEnumerateKey
Code 8737DAD8 ZwFlushInstructionCache
Code 8734F6BE IofCallDriver
Code 87333F66 IofCompleteRequest
Code 8737F565 ZwSaveKey
Code 871C68B5 ZwSaveKeyEx

---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!IofCallDriver 804E13A7 5 Bytes JMP 8734F6C3
.text ntoskrnl.exe!IofCompleteRequest 804E17BD 5 Bytes JMP 87333F6B
.text ntoskrnl.exe!ZwSaveKey 804E42AE 5 Bytes JMP 8737F56A
.text ntoskrnl.exe!ZwSaveKeyEx 804E42C2 5 Bytes JMP 871C68BA
PAGE ntoskrnl.exe!ZwEnumerateKey 80578E14 5 Bytes JMP 87380C9C
PAGE ntoskrnl.exe!ZwFlushInstructionCache 80587BFB 5 Bytes JMP 8737DADC

---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\winlogon.exe[260] ntdll.dll!LdrLoadDll 7C9163C3 5 Bytes JMP 0067000A
.text C:\WINDOWS\system32\winlogon.exe[260] ntdll.dll!LdrUnloadDll 7C91738B 5 Bytes JMP 0068000A
.text C:\WINDOWS\system32\services.exe[308] ntdll.dll!LdrLoadDll 7C9163C3 5 Bytes JMP 0063000A
.text C:\WINDOWS\system32\services.exe[308] ntdll.dll!LdrUnloadDll 7C91738B 5 Bytes JMP 0064000A
.text C:\WINDOWS\system32\lsass.exe[320] ntdll.dll!LdrLoadDll 7C9163C3 5 Bytes JMP 0070000A
.text C:\WINDOWS\system32\lsass.exe[320] ntdll.dll!LdrUnloadDll 7C91738B 5 Bytes JMP 0074000A
.text C:\WINDOWS\Explorer.EXE[936] ntdll.dll!LdrLoadDll 7C9163C3 5 Bytes JMP 00BF000A
.text C:\WINDOWS\Explorer.EXE[936] ntdll.dll!LdrUnloadDll 7C91738B 5 Bytes JMP 00C0000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] ntdll.dll!LdrLoadDll 7C9163C3 5 Bytes JMP 009F000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] ntdll.dll!LdrUnloadDll 7C91738B 5 Bytes JMP 00A0000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E215435 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2ED67C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E418F C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E40C1 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E412C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E3F92 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E3FF4 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E41F2 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E4056 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] WININET.dll!HttpAddRequestHeadersA 3D94CF46 5 Bytes JMP 00DD000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[972] WININET.dll!HttpAddRequestHeadersW 3D94FE49 5 Bytes JMP 00EC000A
.text C:\Documents and Settings\thfoster\Desktop\gmer\sword.exe[1468] ntdll.dll!LdrLoadDll 7C9163C3 5 Bytes JMP 009D000A
.text C:\Documents and Settings\thfoster\Desktop\gmer\sword.exe[1468] ntdll.dll!LdrUnloadDll 7C91738B 5 Bytes JMP 009E000A
---- Processes - GMER 1.0.15 ----

Library \\?\globalroot\systemroot\system32\UACxxrlrlupthuffgm.dll (*** hidden *** ) @ C:\WINDOWS\system32\svchost.exe [556] 0x00A00000

---- Services - GMER 1.0.15 ----

Service C:\WINDOWS\system32\drivers\UACvxewsfvpaskyvjb.sys (*** hidden *** ) [SYSTEM] UACd.sys <-- ROOTKIT !!!

---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 sector 01: copy of MBR
Disk \Device\Harddisk0\DR0 sector 02: copy of MBR
Disk \Device\Harddisk0\DR0 sector 03: copy of MBR
Disk \Device\Harddisk0\DR0 sector 04: copy of MBR
Disk \Device\Harddisk0\DR0 sector 05: copy of MBR
Disk \Device\Harddisk0\DR0 sector 06: copy of MBR
Disk \Device\Harddisk0\DR0 sector 07: copy of MBR
Disk \Device\Harddisk0\DR0 sector 08: copy of MBR
Disk \Device\Harddisk0\DR0 sector 09: copy of MBR
Disk \Device\Harddisk0\DR0 sector 10: rootkit-like behavior; copy of MBR
Disk \Device\Harddisk0\DR0 sector 11: copy of MBR
Disk \Device\Harddisk0\DR0 sector 12: copy of MBR
Disk \Device\Harddisk0\DR0 sector 13: copy of MBR
Disk \Device\Harddisk0\DR0 sector 14: copy of MBR
Disk \Device\Harddisk0\DR0 sector 15: copy of MBR
Disk \Device\Harddisk0\DR0 sector 16: copy of MBR
Disk \Device\Harddisk0\DR0 sector 17: copy of MBR
Disk \Device\Harddisk0\DR0 sector 18: copy of MBR
Disk \Device\Harddisk0\DR0 sector 19: copy of MBR
Disk \Device\Harddisk0\DR0 sector 20: copy of MBR
Disk \Device\Harddisk0\DR0 sector 21: copy of MBR
Disk \Device\Harddisk0\DR0 sector 22: copy of MBR
Disk \Device\Harddisk0\DR0 sector 23: copy of MBR
Disk \Device\Harddisk0\DR0 sector 24: copy of MBR
Disk \Device\Harddisk0\DR0 sector 25: copy of MBR
Disk \Device\Harddisk0\DR0 sector 26: copy of MBR
Disk \Device\Harddisk0\DR0 sector 27: copy of MBR
Disk \Device\Harddisk0\DR0 sector 28: copy of MBR
Disk \Device\Harddisk0\DR0 sector 29: copy of MBR
Disk \Device\Harddisk0\DR0 sector 30: copy of MBR
Disk \Device\Harddisk0\DR0 sector 31: copy of MBR
Disk \Device\Harddisk0\DR0 sector 32: copy of MBR
Disk \Device\Harddisk0\DR0 sector 33: copy of MBR
Disk \Device\Harddisk0\DR0 sector 34: copy of MBR
Disk \Device\Harddisk0\DR0 sector 35: copy of MBR
Disk \Device\Harddisk0\DR0 sector 36: copy of MBR
Disk \Device\Harddisk0\DR0 sector 37: copy of MBR
Disk \Device\Harddisk0\DR0 sector 38: copy of MBR
Disk \Device\Harddisk0\DR0 sector 39: copy of MBR
Disk \Device\Harddisk0\DR0 sector 40: copy of MBR
Disk \Device\Harddisk0\DR0 sector 41: copy of MBR
Disk \Device\Harddisk0\DR0 sector 42: copy of MBR
Disk \Device\Harddisk0\DR0 sector 43: copy of MBR
Disk \Device\Harddisk0\DR0 sector 44: copy of MBR
Disk \Device\Harddisk0\DR0 sector 45: copy of MBR
Disk \Device\Harddisk0\DR0 sector 46: copy of MBR
Disk \Device\Harddisk0\DR0 sector 47: copy of MBR
Disk \Device\Harddisk0\DR0 sector 48: copy of MBR
Disk \Device\Harddisk0\DR0 sector 49: copy of MBR
Disk \Device\Harddisk0\DR0 sector 50: copy of MBR
Disk \Device\Harddisk0\DR0 sector 51: copy of MBR
Disk \Device\Harddisk0\DR0 sector 52: copy of MBR
Disk \Device\Harddisk0\DR0 sector 53: copy of MBR
Disk \Device\Harddisk0\DR0 sector 54: copy of MBR
Disk \Device\Harddisk0\DR0 sector 55: copy of MBR
Disk \Device\Harddisk0\DR0 sector 56: copy of MBR
Disk \Device\Harddisk0\DR0 sector 57: rootkit-like behavior; copy of MBR
Disk \Device\Harddisk0\DR0 sector 58: copy of MBR
Disk \Device\Harddisk0\DR0 sector 59: copy of MBR
Disk \Device\Harddisk0\DR0 sector 60: copy of MBR
Disk \Device\Harddisk0\DR0 sector 61: copy of MBR
Disk \Device\Harddisk0\DR0 sector 62: copy of MBR
Disk \Device\Harddisk0\DR0 sector 63: rootkit-like behavior; copy of MBR

---- EOF - GMER 1.0.15 ----

[Shaba]

We will continue with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:
This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
If you need help to disable your protection programs see here. (http://www.bleepingcomputer.com/forums/topic114351.html)

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a fresh HijackThis log.

[debrasue]

Problem: I cannot disable Windows Firewall -- my former employer IT guy evidently enabled Firewall as a group policy, and despite my efforts, I cannot change this. I am administrator with full control over the computer, so any suggestions? Alternatively is it okay to run combo.exe with windows firewall enabled? I need to be able to change this policy in future regardless, or wipe everything out and reinstall, which I don't want to do yet as I don't have recent work backed up and don't want to back anything up while infected.

Thanks.

Debra Sue

[Shaba]

Yes as you don't use any other firewall :)

Please proceed with windows firewall enabled.

[debrasue]

Thanks. It was certainly an interesting day with a lot learned :). Also had to change the name of combofix, as you will no doubt note, as it timed out without running before I changed name. After it initially ran, it noted rootkit activity, required re-boot, and then ran the scan. All just fyi.

Here's the combo-fix log and the hijackthis log. I've got my fingers crossed . . . thanks for the help.

Debra Sue
--------------------
Combofix log:

ComboFix 09-10-17.01 - ******* 10/18/2009 22:18.1.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.521 [GMT -7:00]
Running from: c:\documents and settings\******\Desktop\hammer.exe
AV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\Start Menu\PAV
c:\documents and settings\All Users\Start Menu\PAV\Personal Antivirus.lnk
c:\documents and settings\All Users\Start Menu\PAV\Uninstall.lnk
c:\documents and settings\*****\My Documents\a.bat
c:\program files\PAV
c:\windows\Installer\19fbdb19.msi
c:\windows\Installer\9864f.msp
c:\windows\system32\axaltocm.dll
c:\windows\system32\drivers\UACbwexvkdmetoypqw.sys
c:\windows\system32\drivers\UACvxewsfvpaskyvjb.sys
c:\windows\system32\UACfqerrowkbrrntjl.dll
c:\windows\system32\UACimoyxuwpdwehegt.dat
c:\windows\system32\uacinit.dll
c:\windows\system32\UACkefteylrgilijjq.log
c:\windows\system32\UACkoarlrutocpsgfr.dll
c:\windows\system32\UACpjpwyxgkxfkqgiv.dll
c:\windows\system32\UACqpuxtohyfkspibm.dll
c:\windows\system32\UACqxlrkkmlmiiltfe.log
c:\windows\system32\UACrfjjrlhoslaorai.log
c:\windows\system32\UACrrwbwqqvvpxceby.dll
c:\windows\system32\UACxxrlrlupthuffgm.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Service_UACd.sys
-------\Legacy_UACd.sys


((((((((((((((((((((((((( Files Created from 2009-09-19 to 2009-10-19 )))))))))))))))))))))))))))))))
.

2009-10-19 00:05 . 2009-10-19 00:05 -------- d-----w- c:\documents and settings\*******
2009-10-18 19:47 . 2009-10-18 19:49 -------- d--h--w- c:\windows\system32\GroupPolicy
2009-10-18 15:35 . 2009-10-18 15:35 -------- d--h--w- c:\windows\PIF
2009-10-17 20:30 . 2009-10-17 20:30 -------- d-----w- c:\documents and settings\********\Application Data\Talkback
2009-10-17 20:30 . 2009-10-17 20:30 -------- d-----w- c:\documents and settings\**********\Local Settings\Application Data\Mozilla
2009-10-16 10:13 . 2009-10-16 10:13 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2009-10-16 02:23 . 2009-10-16 02:24 -------- d-----w- c:\program files\ERUNT
2009-10-12 19:39 . 2009-10-12 19:39 -------- d-sh--w- c:\documents and settings\LocalService\IETldCache
2009-10-08 23:40 . 2009-10-08 23:40 23 --sha-w- c:\windows\system32\edacded0.dat
2009-10-08 23:40 . 2009-10-08 23:40 -------- d-----w- c:\program files\jv16 PowerTools 2009
2009-10-08 23:21 . 2009-10-08 23:21 -------- d-----w- c:\documents and settings\********\Application Data\HPAppData
2009-10-08 23:01 . 2009-10-08 23:01 -------- d-sh--w- c:\documents and settings\********\IECompatCache
2009-10-08 23:00 . 2009-10-08 23:00 -------- d-sh--w- c:\documents and settings\********\PrivacIE
2009-10-08 22:49 . 2009-10-08 22:49 -------- d-sh--w- c:\documents and settings\********\IETldCache
2009-10-08 22:19 . 2009-10-08 22:19 -------- d-sh--w- c:\documents and settings\********\IECompatCache
2009-10-08 22:15 . 2009-10-08 22:15 -------- d-sh--w- c:\documents and settings\********\PrivacIE
2009-10-08 22:14 . 2009-10-08 22:14 -------- d-sh--w- c:\windows\system32\config\systemprofile\IETldCache
2009-10-08 22:12 . 2009-10-08 22:12 -------- d-sh--w- c:\documents and settings\********\IETldCache
2009-10-08 22:05 . 2009-08-07 08:48 100352 ------w- c:\windows\system32\dllcache\iecompat.dll
2009-10-08 22:04 . 2009-10-16 10:12 -------- d-----w- c:\windows\ie8updates
2009-10-08 22:04 . 2009-08-29 08:08 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2009-10-08 22:04 . 2009-08-29 08:08 246272 ------w- c:\windows\system32\dllcache\ieproxy.dll
2009-10-08 22:03 . 2009-10-08 22:03 -------- dc-h--w- c:\windows\ie8
2009-10-08 19:40 . 2009-10-08 19:40 -------- d-----w- c:\program files\iPod
2009-10-08 19:39 . 2009-10-08 19:40 -------- d-----w- c:\program files\iTunes
2009-10-08 19:39 . 2009-10-08 19:40 -------- d-----w- c:\documents and settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-10-08 19:37 . 2009-10-08 19:38 -------- d-----w- c:\program files\QuickTime
2009-10-05 00:17 . 2009-10-05 00:16 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-10-04 20:45 . 2009-10-04 20:45 3275776 ----a-w- c:\program files\ausie__sluts__on__cam.mpg.exe
2009-10-04 16:52 . 2009-06-21 21:44 153088 ------w- c:\windows\system32\dllcache\triedit.dll
2009-10-04 16:52 . 2009-07-10 13:27 1315328 ------w- c:\windows\system32\dllcache\msoe.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-10-19 05:18 . 2007-03-06 20:12 -------- d-----w- c:\program files\Symantec AntiVirus
2009-10-18 23:53 . 2007-01-19 22:28 20328 ----a-w- c:\documents and settings\Administrator\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-10-16 05:38 . 2009-04-20 01:17 -------- d-----w- c:\documents and settings\********\Application Data\HPAppData
2009-10-12 21:15 . 2007-03-12 03:36 20328 ----a-w- c:\documents and settings\********\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-10-08 22:58 . 2007-01-19 22:25 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-10-08 21:55 . 2008-01-06 22:29 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-10-08 21:01 . 2008-01-06 22:29 -------- d-----w- c:\program files\Spybot - Search & Destroy
2009-10-08 19:40 . 2009-01-09 19:44 -------- d-----w- c:\program files\Common Files\Apple
2009-10-05 00:16 . 2007-01-19 22:20 -------- d-----w- c:\program files\Java
2009-10-04 22:41 . 2009-08-07 05:09 -------- d-----w- c:\program files\PrivacyCenter
2009-10-04 22:22 . 2009-10-04 22:22 2764288 ----a-w- c:\program files\neosys36.txt
2009-09-11 14:18 . 2004-08-11 23:00 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03 . 2004-08-11 23:00 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-29 08:08 . 2004-08-11 23:00 916480 ----a-w- c:\windows\system32\wininet.dll
2009-08-27 05:40 . 2009-04-20 00:21 21568 ----a-w- c:\windows\system32\drivers\HPZius12.sys
2009-08-26 08:00 . 2004-08-11 23:00 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-20 22:09 . 2009-08-20 22:09 1193832 ----a-w- c:\windows\system32\FM20.DLL
2009-08-05 09:01 . 2004-08-11 23:00 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-08-04 15:13 . 2004-08-11 23:00 2145280 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-08-04 14:20 . 2004-08-04 04:59 2023936 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-10-17 20:24 . 2007-12-04 04:06 67688 ----a-w- c:\program files\mozilla firefox\components\jar50.dll
2009-10-17 20:24 . 2007-12-04 04:06 54368 ----a-w- c:\program files\mozilla firefox\components\jsd3250.dll
2009-10-17 20:24 . 2007-12-04 04:06 34944 ----a-w- c:\program files\mozilla firefox\components\myspell.dll
2009-10-17 20:24 . 2007-12-04 04:06 46712 ----a-w- c:\program files\mozilla firefox\components\spellchk.dll
2009-10-17 20:24 . 2007-12-04 04:06 172136 ----a-w- c:\program files\mozilla firefox\components\xpinstal.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-01-26 2144088]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2006-09-28 125168]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2006-05-01 843776]
"itype"="c:\program files\Microsoft IntelliType Pro\itype.exe" [2006-07-07 576320]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 81920]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 221184]
"IntelliPoint"="c:\program files\Microsoft IntelliPoint\ipoint.exe" [2006-07-07 600896]
"DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2005-09-08 122940]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-07-20 52896]
"ATICCC"="c:\program files\ATI Technologies\ATI.ACE\cli.exe" [2006-01-02 45056]
"PMX Daemon"="ICO.EXE" - c:\windows\system32\ico.exe [2006-11-08 49152]

c:\documents and settings\********\Start Menu\Programs\Startup\
ERUNT AutoBackup.lnk - c:\program files\ERUNT\AUTOBACK.EXE [2005-10-20 38912]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2007-10-14 214360]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^VPN Client.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\VPN Client.lnk
backup=c:\windows\pss\VPN Client.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Windows Media Player\\wmplayer.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R2 ASFIPmon;Broadcom ASF IP Monitor;c:\program files\Broadcom\ASFIPMon\AsfIpMon.exe [3/17/2006 4:25 PM 65536]
R2 SavRoam;SAVRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [9/27/2006 9:33 PM 116464]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [10/4/2009 10:09 AM 102448]
R3 pmxmouse;PMXMOUSE;c:\windows\system32\drivers\pmxmouse.sys [3/6/2007 1:55 PM 18432]
R3 pmxusblf;PMXUSBLF;c:\windows\system32\drivers\pmxusblf.sys [3/6/2007 1:55 PM 14336]
S3 ATICDSDr;ATICDSDr;\??\c:\docume~1\ADMINI~1\LOCALS~1\Temp\ATICDSDr.sys --> c:\docume~1\ADMINI~1\LOCALS~1\Temp\ATICDSDr.sys [?]
S3 EraserUtilDrvI9;EraserUtilDrvI9;\??\c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilDrvI9.sys --> c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilDrvI9.sys [?]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder

2009-10-07 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 20:34]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
FF - ProfilePath - c:\documents and settings\********\Application Data\Mozilla\Firefox\Profiles\gd64ln78.default\
FF - component: c:\program files\Mozilla Firefox\components\xpinstal.dll
FF - component: c:\program files\Mozilla Firefox\extensions\talkback@mozilla.org\components\qfaservices.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-10-18 22:24
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\DeterministicNetworks\DNE\Parameters]
"SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
00,5c,00,4d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,79,00,73,00,\
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(996)
c:\windows\system32\CSGina.dll
.
Completion time: 2009-10-19 22:26
ComboFix-quarantined-files.txt 2009-10-19 05:26

Pre-Run: 34,542,563,328 bytes free
Post-Run: 35,280,326,656 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

197 --- E O F --- 2009-10-16 10:19

--------------------------------------------------------------
HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:42:04 PM, on 10/18/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\********\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0070119
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [PMX Daemon] ICO.EXE
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1173211928149
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = oreilly.law
O17 - HKLM\Software\..\Telephony: DomainName = oreilly.law
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Broadcom ASF IP Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 7556 bytes

[Shaba]

Please go to Kaspersky website (http://www.kaspersky.com/kos/eng/partner/default/kavwebscan.html) and perform an online antivirus scan.

Read through the requirements and privacy statement and click on Accept button.
It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
When the downloads have finished, click on Settings.
Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button: Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Click on My Computer under Scan.
Once the scan is complete, it will display the results. Click on View Scan Report.
You will see a list of infected items there. Click on Save Report As....
Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
Please post this log in your next reply along with a fresh HijackThis log.

[debrasue]

Both logs attached as requested. Note: Symantec started up several times during the scan, and I stopped it each time. It did have several alert messages that it had found trojans which it fixed automatically. So fyi -- let me know if you wish to see the notifications.

Thanks.
-----------------------------------------
Kapersky log:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Monday, October 19, 2009
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Monday, October 19, 2009 17:11:19
Records in database: 3035046
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\
E:\
F:\
G:\

Scan statistics:
Objects scanned: 74974
Threats found: 1
Infected objects found: 0
Suspicious objects found: 2
Scan duration: 01:58:11


File name / Threat / Threats count
C:\Documents and Settings\*****\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst Suspicious: Trojan-Spy.HTML.Fraud.gen 2

Selected area has been scanned.

------------------------------------------------------------

Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:49:50 AM, on 10/19/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\****\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0070119
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [PMX Daemon] ICO.EXE
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1173211928149
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ****
O17 - HKLM\Software\..\Telephony: DomainName = *****
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Broadcom ASF IP Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 7697 bytes

[Shaba]

That is fine :)

Still problems?

[debrasue]

Hi Shaba: Sorry for the delay in responding, but wanted to double-check everything first. Looks like everything is fixed now. Thank you so much. Spybot and Malaware opens and runs now -- they both caught more viruses and trojans. I rebooted and re-ran the scans several times, and it doesn't appear as though anything came back or reinstalled. I also surfed the web, after installing the WOT plug-in you suggest (very useful tool), rebooted and re-scanned, and all still appears clear. Computer much faster again now, of course.

One question: I noted that Kaspersky found a trojan in the user's pst file but doesn't identify what message. Any way to find out what it was, so I can delete it? I tried to scan it with Symantec, but it did not find it. Here's the Kaspersky entry:

C:\Documents and Settings\*****\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst Suspicious: Trojan-Spy.HTML.Fraud.gen 2

I will definitely send a donation to Spybot, and I thank you sincerely for your time, expertise and kindness in helping us.

Debra Sue

[Shaba]

There are some suspicisious mails in your inbox but unfortunately kaspersky doesn't specify them.

You can delete any suspicious ones there.

Still some issues? :)

[debrasue]

No issues left. Thank you very much.

[Shaba]

Good :)

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

ooking over your log, it seems you don't have any evidence of a third party firewall.

As the term conveys, a firewall is an extra layer of security installed onto computers, which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

1) Comodo (http://www.personalfirewall.comodo.com/download_firewall.html) (Uncheck during installation "Install COMODO Antivirus (Recommended)"!, "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage")
2) Online Armor (http://www.tallemu.com/online_armor_free.html)
3) PC Tools (http://www.pctools.com/firewall/download/)
4) Sunbelt/Kerio (http://www.sunbelt-software.com/Kerio-Download.cfm)
5) ZoneAlarm (http://www.zonelabs.com/store/content/catalog/products/sku_list_za.jsp?dc=12bms&ctry=US&lang=en&lid=nav_za) (uncheck ZoneAlarm Spy Blocker during installation if you choose this one)

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.

Now lets uninstall ComboFix:

Click START then RUN
Now type Combofix /u in the runbox and click OK

Next we remove all used tools.

Please download OTCleanIt (http://oldtimer.geekstogo.com/OTC.exe) and save it to desktop.

Double-click OTCleanIt.exe.
Click the CleanUp! button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.


Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and re-enable system restore here:

Windows XP System Restore Guide (http://www.bleepingcomputer.com/forums/tutorial56.html)

or

Windows Vista System Restore Guide (http://www.bleepingcomputer.com/tutorials/tutorial143.html)

Re-enable system restore with instructions from tutorial above

Make your Internet Explorer more secure - This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt

Change the Download unsigned ActiveX controls to Disable

Change the Initialize and script ActiveX controls not marked as safe to Disable

Change the Installation of desktop items to Prompt

Change the Launching programs and files in an IFRAME to Prompt

Change the Navigate sub-frames across different domains to Prompt

When all these settings have been made, click on the OK button.

If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.

Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector (http://secunia.com/software_inspector/)
F-secure Health Check (http://www.f-secure.com/weblog/archives/00001356.html)


Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com (http://www.windowsupdate.com) regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

Malwarebytes' Anti-Malware Setup Guide (http://www.lognrock.com/forum/index.php?showtopic=6926)

Malwarebytes' Anti-Malware Scanning Guide (http://www.lognrock.com/forum/index.php?showtopic=6913)


Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware (http://www.bleepingcomputer.com/tutorials/tutorial49.html)


Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

MVPS Hosts file (http://mvps.org/winhelp2002/hosts.htm) <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
Winpatrol (http://www.winpatrol.com/) <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
Using Winpatrol to protect your computer from malicious software (http://www.winpatrol.com/features.html)

Stand Up and Be Counted ---> Malware Complaints (http://www.malwarecomplaints.info/index.php) <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place (http://forums.spybot.info/showthread.php?t=279)

Happy surfing and stay clean! :bigthumb:

[debrasue]

Hi Shaba:

Followed all your suggestions and hopefully we are well protected now. Thanks so much for your expert analysis and guidance. It is truly amazing that you volunteer your time to help and extremely kind. :cool:

I am passing on your wisdom and suggestions to my family and friends, and helping them update too.

You rock!!!

Debra Sue