Trojan horse FakeAlertMN and Win32/Cryptor

[John Deas]

My neighbour's system: Vista with AVG Free and Spybot run "every couple of weeks". Symptoms are a stream of alerts from AVG Resident Shield about:

- Trojan horse FakeAlertMN
- Virus found Win32/Cryptor

The system also seems to me very slow-repsonding, but that may just be Vista which I don't normally use.

HJT log attached.
Regards,
John Deas

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:27:10, on 26/10/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Windows\RtHDVCpl.exe
C:\Acer\Empowering Technology\SysMonitor.exe
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\nvraidservice.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
C:\Program Files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Tony\AppData\Local\laetr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Windows\System32\mobsync.exe
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Windows\System32\rundll32.exe
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Windows\system32\wuauclt.exe
J:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.search-solver.com/?t=Q0907282566&s=h
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: XML module - {500BCA15-57A7-4eaf-8143-8C619470B13D} - C:\Windows\system32\msxml71.dll (file missing)
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Acer\Empowering Technology\SysMonitor.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
O4 - HKLM\..\Run: [PCMMediaSharing] C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\PCMMediaSharing.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [NVRaidService] C:\Windows\system32\nvraidservice.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
O4 - HKLM\..\Run: [btbb_wcm_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Cognac] C:\Users\Tony\AppData\Local\Temp\b.exe
O4 - HKCU\..\Run: [laetr] "c:\users\tony\appdata\local\laetr.exe" laetr
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

--
End of file - 7370 bytes

[Shaba]

Hi John Deas

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:
This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
If you need help to disable your protection programs see here. (http://www.bleepingcomputer.com/forums/topic114351.html)

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a fresh HijackThis log.

[John Deas]

Running Combofix produced a window which said:

"Combofix.exe has stopped working.

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I had started the program by right-clicking the icon and choosing "Run as administrator"; and I had disabled Resident Shield in AVG Free 8.5. I don't know of anything else that should have been disabled. Another HJT log attached in case that helps.

Regards, John Deas

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:37:10, on 31/10/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Acer\Empowering Technology\SysMonitor.exe
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\nvraidservice.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
C:\Program Files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Tony\AppData\Local\laetr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Windows\system32\wuauclt.exe
J:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.search-solver.com/?t=Q0907282566&s=h
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: XML module - {500BCA15-57A7-4eaf-8143-8C619470B13D} - C:\Windows\system32\msxml71.dll (file missing)
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Acer\Empowering Technology\SysMonitor.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
O4 - HKLM\..\Run: [PCMMediaSharing] C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\PCMMediaSharing.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [NVRaidService] C:\Windows\system32\nvraidservice.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
O4 - HKLM\..\Run: [btbb_wcm_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Cognac] C:\Users\Tony\AppData\Local\Temp\b.exe
O4 - HKCU\..\Run: [laetr] "c:\users\tony\appdata\local\laetr.exe" laetr
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

--
End of file - 7150 bytes

[Shaba]

Please rename combofix.exe and run it in safe mode.

Let me know if it helped.

[John Deas]

Thanks - that worked. I renamed ComboFix and ran it from Safe Mode: after some time it said it had found rootkit activity and asked me to write down the names of these files:

C:\Windows\system32\drivers\gaopdxjmvriryp.sys
C:\Windows\system32\drivers\UACctawqirwso.sys
C:\Windows\system32\UACbiptruqsqo.dll
C:\Windows\system32\UACxukfbirhyb.dll
C:\Windows\system32\UACpqgnwcygxv.dat
C:\Windows\system32\UAChtdbmfyuwj.dll

It then restarted into normal mode and ran to completion and produced a log. The instructions in "BEFORE you POST" say to paste all logs into the message, but this Combofix log is 646kb and the system won't accept it - can I send it as an attachment?

After running ComboFix I ran HJT again and that log is below.

Regards, John Deas

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:28:34, on 02/11/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\notepad.exe
C:\Windows\System32\mobsync.exe
J:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.search-solver.com/?t=Q0907282566&s=h
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Acer\Empowering Technology\SysMonitor.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
O4 - HKLM\..\Run: [PCMMediaSharing] C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\PCMMediaSharing.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [NVRaidService] C:\Windows\system32\nvraidservice.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
O4 - HKLM\..\Run: [btbb_wcm_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: C:\Windows\System32\avgrsstx.dll
O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

--
End of file - 6106 bytes


Regards, John Deas

[Shaba]

Is there any particular section huge?

[John Deas]

I have searched through the Combofix log using (((((((((((((((((((((((((((( to find headers, and the section headers are:

- Other deletions
- Drivers/Services
- Files Created from 2009-10-02 to 2009-11-02
- Find3M Report
- SnapShot@2009-04-29_13.43.21

this one is very long, then comes another heading the same:

- SnapShot@2009-04-29_13.43.21

I copy below a version with the very long section cut out:


ComboFix 09-10-28.08 - Tony 02/11/2009 17:02.2.2 - NTFSx86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.767.220 [GMT 0:00]
Running from: c:\users\Tony\Desktop\Newcfix.exe.exe
SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\$recycle.bin\S-1-5-21-1126479894-1958305646-1409257272-500
c:\users\Tony\AppData\Local\laetr.dat
c:\users\Tony\AppData\Local\laetr.exe
c:\users\Tony\AppData\Local\laetr_nav.dat
c:\users\Tony\AppData\Local\laetr_navps.dat
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc141F.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc146D.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc14DC.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1A57.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1B50.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1D73.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1F27.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc2B19.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc2B75.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc3057.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc3289.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc3298.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc341D.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc39C9.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc4B08.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc4C5E.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc4CEB.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc4FE7.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc544B.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc55B1.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc562D.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc5860.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc589E.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc5A43.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc5D50.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc5EB5.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc66EF.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc67DA.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc7283.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc7300.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc735F.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc7409.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc76C7.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc78E9.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc7FAD.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc80C7.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc8327.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc8C2C.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc95BD.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc96B7.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc975.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccA096.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccA132.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccA392.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccA4BA.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccA556.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccACA6.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccB483.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccB914.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccBA0F.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccBA6C.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccBD2A.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccC2D5.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccC323.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccC380.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccC67D.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccCDCD.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccD194.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccD2D.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccD3B6.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccDAC8.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccDBA.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccDE8.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE1F8.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE2D3.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE39E.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE4F5.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE524.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE542.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEC83.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccED8D.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccED8E.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEEB4.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF183.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF4BD.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF7CA.tmp
c:\users\Tony\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFD17.tmp
c:\windows\msa.exe
c:\windows\system32\drivers\gaopdxjmvriryp.sys
c:\windows\system32\drivers\UACctawqirwso.sys
c:\windows\system32\UACbiptvuqsqo.dll
c:\windows\system32\UAChtdbmfyuwj.dll
c:\windows\system32\uacinit.dll
c:\windows\system32\UACpqgnwcyqxv.dat
c:\windows\system32\UACxukfbirhyb.dll
c:\windows\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job
c:\windows\Tasks\{783AF354-B514-42d6-970E-3E8BF0A5279C}.job

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_gaopdxserv.sys
-------\Legacy_UACd.sys
-------\Service_gaopdxserv.sys
-------\Service_UACd.sys


((((((((((((((((((((((((( Files Created from 2009-10-02 to 2009-11-02 )))))))))))))))))))))))))))))))
.

2009-11-02 17:14 . 2009-11-02 17:18 -------- d-----w- c:\users\Tony\AppData\Local\temp
2009-11-02 17:14 . 2009-11-02 17:14 -------- d-----w- c:\users\Default\AppData\Local\temp
2009-11-02 16:49 . 2009-11-02 16:53 -------- d-----w- C:\Newcfix.exe
2009-10-27 19:35 . 2009-09-10 15:21 310784 ----a-w- c:\windows\system32\unregmp2.exe
2009-10-27 19:35 . 2009-09-10 15:21 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2009-10-26 16:34 . 2009-10-26 16:34 -------- d-----w- c:\program files\ERUNT
2009-10-26 16:17 . 2009-09-10 17:30 213504 ----a-w- c:\windows\system32\msv1_0.dll
2009-10-26 16:17 . 2009-06-15 15:24 175104 ----a-w- c:\windows\system32\wdigest.dll
2009-10-26 16:17 . 2009-06-15 18:20 439896 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2009-10-26 16:17 . 2009-06-15 15:23 1256448 ----a-w- c:\windows\system32\lsasrv.dll
2009-10-26 16:17 . 2009-06-15 15:24 72704 ----a-w- c:\windows\system32\secur32.dll
2009-10-26 16:17 . 2009-06-15 12:57 9728 ----a-w- c:\windows\system32\lsass.exe
2009-10-26 16:17 . 2009-08-05 14:22 3597896 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-10-26 16:17 . 2009-08-05 14:22 3546184 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-10-26 16:17 . 2009-09-14 09:44 144896 ----a-w- c:\windows\system32\drivers\srv2.sys
2009-10-26 16:09 . 2009-08-31 13:55 428544 ----a-w- c:\windows\system32\EncDec.dll
2009-10-26 16:09 . 2009-08-31 13:55 293376 ----a-w- c:\windows\system32\psisdecd.dll
2009-10-24 14:36 . 2009-04-02 12:37 604672 ----a-w- c:\windows\system32\WMSPDMOD.DLL

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-11-02 16:56 . 2009-07-28 19:29 87 ----a-w- c:\users\Tony\AppData\Local\ndipdesy.bat
2009-10-27 19:38 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2009-10-24 14:42 . 2009-09-22 17:32 -------- d-----w- c:\program files\TS
2009-10-17 19:16 . 2009-04-27 15:33 -------- d-----w- c:\programdata\avg8
2009-10-12 18:19 . 2008-11-26 16:11 -------- d-----w- c:\program files\Common Files\Motive
2009-10-01 09:29 . 2009-10-03 12:47 195440 ------w- c:\windows\system32\MpSigStub.exe
2009-09-22 17:32 . 2009-09-22 17:32 -------- d-----w- c:\program files\Common Files\TSUninstall
2009-09-04 12:24 . 2009-10-26 16:08 61440 ----a-w- c:\windows\system32\msasn1.dll
2009-08-28 12:39 . 2009-09-02 19:16 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2009-08-28 10:15 . 2009-09-02 19:16 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-27 05:22 . 2009-10-26 16:08 916480 ----a-w- c:\windows\system32\wininet.dll
2009-08-27 05:17 . 2009-10-26 16:08 71680 ----a-w- c:\windows\system32\iesetup.dll
2009-08-27 05:17 . 2009-10-26 16:08 109056 ----a-w- c:\windows\system32\iesysprep.dll
2009-08-27 03:42 . 2009-10-26 16:08 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2009-08-19 17:55 . 2009-04-27 15:33 11952 ----a-w- c:\windows\system32\avgrsstx.dll
2009-08-19 17:55 . 2009-04-27 15:33 335240 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-08-19 17:55 . 2009-04-27 15:33 27784 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2009-08-14 17:07 . 2009-09-09 18:27 897608 ----a-w- c:\windows\system32\drivers\tcpip.sys
2009-08-14 16:29 . 2009-09-09 18:27 104960 ----a-w- c:\windows\system32\netiohlp.dll
2009-08-14 16:29 . 2009-09-09 18:27 17920 ----a-w- c:\windows\system32\netevent.dll
2009-08-14 14:16 . 2009-09-09 18:27 9728 ----a-w- c:\windows\system32\TCPSVCS.EXE
2009-08-14 14:16 . 2009-09-09 18:27 17920 ----a-w- c:\windows\system32\ROUTE.EXE
2009-08-14 14:16 . 2009-09-09 18:27 11264 ----a-w- c:\windows\system32\MRINFO.EXE
2009-08-14 14:16 . 2009-09-09 18:27 27136 ----a-w- c:\windows\system32\NETSTAT.EXE
2009-08-14 14:16 . 2009-09-09 18:27 19968 ----a-w- c:\windows\system32\ARP.EXE
2009-08-14 14:16 . 2009-09-09 18:27 8704 ----a-w- c:\windows\system32\HOSTNAME.EXE
2009-08-14 14:16 . 2009-09-09 18:27 10240 ----a-w- c:\windows\system32\finger.exe
.

((((((((((((((((((((((((((((( SnapShot@2009-04-29_13.43.21 )))))))))))))))))))))))))))))))))))))))))
.
+ 2008-01-21 02:23 . 2008-01-21 02:23 16896 c:\windows\winsxs\x86_wsdprint.inf_31bf3856ad364e35_6.0.6002.18005_none_173ab75eae68bace\WSDPrint.sys
+ 2009-08-09 18:00 . 2008-06-20 01:13 25616 c:\windows\winsxs\x86_wpf-xamlviewer_31bf3856ad364e35_6.0.6001.22208_none_569fed8296034a38\XamlViewer_v0300.exe
+ 2009-08-09 18:00 . 2008-06-20 01:14 25616 c:\windows\winsxs\x86_wpf-xamlviewer_31bf3856ad364e35_6.0.6001.18096_none_55b2fef17d307612\XamlViewer_v0300.exe

*!*!*!*!*!*!*!*!*!*!*!*!*!*!*!* long section omitted here *!*!*!*!*!*!*!*!*!*!*!*!*!*!*!*

c:\windows\assembly\NativeImages_v2.0.50727_32\mscorlib\17f572b09facdc5fda9431558eb7a26e\mscorlib.ni.dll
+ 2009-08-19 18:11 . 2009-08-19 18:11 11586560 c:\windows\assembly\NativeImages_v2.0.50727_32\ehshell\3efdf57ae00baf242bebc486003ea83a\ehshell.ni.dll
+ 2009-06-03 18:00 . 2009-10-27 19:32 198635561 c:\windows\winsxs\ManifestCache\6.0.6002.18005_001c11ba_blobs.bin
.
-- Snapshot reset to current date --
.
((((((((((((((((((((((((((((((((((((( SnapShot@2009-04-29_13.43.21 ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\egisPSDP]
@="{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}"
[HKEY_CLASSES_ROOT\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}]
2008-03-05 06:38 121392 ----a-w- c:\acer\Empowering Technology\eDataSecurity\x86\PSDProtect.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-21 1233920]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Acer Empowering Technology Monitor"="c:\acer\Empowering Technology\SysMonitor.exe" [2008-01-10 326176]
"eDataSecurity Loader"="c:\acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe" [2008-03-05 526896]
"PCMMediaSharing"="c:\program files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\PCMMediaSharing.exe" [2008-01-26 204908]
"NvSvc"="c:\windows\system32\nvsvc.dll" [2007-12-21 86016]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-12-21 8497696]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-12-21 81920]
"WarReg_PopUp"="c:\acer\WR_PopUp\WarReg_PopUp.exe" [2006-11-06 57344]
"NVRaidService"="c:\windows\system32\nvraidservice.exe" [2007-12-07 196128]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-11 49152]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-10-19 2025752]
"btbb_McciTrayApp"="c:\program files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe" [2009-09-14 1584640]
"btbb_wcm_McciTrayApp"="c:\program files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe" [2009-05-11 1516032]
"RtHDVCpl"="RtHDVCpl.exe" - c:\windows\RtHDVCpl.exe [2007-10-11 4702208]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Empowering Technology Launcher.lnk - c:\acer\Empowering Technology\eAPLauncher.exe [2008-3-16 535336]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2007-3-11 210520]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\System32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"="
"
"FirewallOverride"="
"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\System32\drivers\avgldx86.sys [27/04/2009 15:33 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\System32\drivers\avgtdix.sys [27/04/2009 15:33 108552]
R2 Acer HomeMedia Connect Service;Acer HomeMedia Connect Service;c:\program files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe [16/03/2008 19:47 269448]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [27/04/2009 15:33 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [27/04/2009 15:33 297752]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\Spybot - Search & Destroy\SDWinSec.exe [29/04/2009 19:51 1153368]
S3 NVHDA;Service for NVIDIA HDMI Audio Driver;c:\windows\System32\drivers\nvhda32v.sys [16/03/2008 19:01 30752]
S3 WSVD;WSVD;c:\windows\System32\drivers\WSVD.sys [27/11/2008 15:06 80744]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.search-solver.com/?t=Q0907282566&s=h
mStart Page = hxxp://en.uk.acer.yahoo.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
FF - ProfilePath - c:\users\Tony\AppData\Roaming\Mozilla\Firefox\Profiles\w1qqdv8l.default\
FF - prefs.js: browser.search.selectedEngine - Search Solver
FF - prefs.js: browser.startup.homepage - hxxp://www.search-solver.com/?t=Q0907282566&s=h
FF - component: c:\program files\AVG\AVG8\Firefox\components\avgssff.dll
FF - plugin: c:\program files\Common Files\Motive\npMotive.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-laetr - c:\users\tony\appdata\local\laetr.exe
AddRemove-HijackThis - J:\HijackThis.exe



**************************************************************************
scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files:

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'Explorer.exe'(2584)
c:\acer\Empowering Technology\eDataSecurity\x86\PSDProtect.dll
c:\acer\Empowering Technology\eDataSecurity\x86\sysenv.dll
.
------------------------ Other Running Processes ------------------------
.
c:\acer\Empowering Technology\ePerformance\MemCheck.exe
c:\acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\Common Files\Motive\McciCMService.exe
c:\program files\CyberLink\Shared Files\RichVideo.exe
c:\windows\system32\WUDFHost.exe
c:\progra~1\AVG\AVG8\avgrsx.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
c:\acer\Empowering Technology\eRecovery\eRecoveryService.exe
c:\acer\Empowering Technology\eSettings\Service\capuserv.exe
c:\program files\AVG\AVG8\avgcsrvx.exe
c:\\?\c:\windows\system32\wbem\WMIADAP.EXE
.
**************************************************************************
.
Completion time: 2009-11-02 17:22 - machine was rebooted
ComboFix-quarantined-files.txt 2009-11-02 17:22
ComboFix2.txt 2009-04-29 13:44

Pre-Run: 133,651,763,200 bytes free
Post-Run: 133,412,814,848 bytes free

- - End Of File - - 5634A4BCEA5F97CC26CE4728D1E21545

[Shaba]

That was expected :)

Please go to Kaspersky website (http://www.kaspersky.com/kos/eng/partner/default/kavwebscan.html) and perform an online antivirus scan.

Read through the requirements and privacy statement and click on Accept button.
It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
When the downloads have finished, click on Settings.
Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button: Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Click on My Computer under Scan.
Once the scan is complete, it will display the results. Click on View Scan Report.
You will see a list of infected items there. Click on Save Report As....
Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
Please post this log in your next reply along with a fresh HijackThis log.

[John Deas]

Kaspersky would not run - the "Accept" button was greyed out. I did start Firefox by "Run as administrator" as instructed. Two possible reasons, represented by red warnings on the Kaspersky screen:
- "Please deactivate the anti-virus software installed on your computer" - but in the Security Center AVG Free 8.5 is shown as OFF; under "Spyware", Windows Defender was shown as ON and I turned it OFF (temporarily), but the red warning still showed on Kaspersky.
- "Java support by the browser: false" - but Firefox tools/options/content shows "Enable JavaScript" and "Enable Java" both checked, though on the "Tools menu" the item "Java console" is greyed out. I downloaded and installed the latest version of Java, without result.

John Deas

[Shaba]

Then please run this instead:

Please go to ESET Online Scanner (http://www.eset.eu/online-scanner) - © ESET All Rights Reserved... to run an online scan.
Note: You - will - need to use Internet Explorer for this scan!
Check the box next to "YES, I accept the Terms of Use."
Click "Start"
Click Yes... at the run ActiveX prompt. Click Install... at the install ActiveX prompt.
Once installed, the scanner will be initialized.
Click "Start". Make sure that the options: Remove found threats is UNCHECKED
Scan unwanted applications is CHECKED
Click "Scan"
Wait for the scan to finish... it may take a while... please be patient. When the scan is finished...
Use Notepad to open the log file located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste the contents of log.txt in your next reply.

[John Deas]

Good - that worked. Log attached.

(I won't bother repeating this every time, but we're extremely grateful for your prompt and helpful replies!)

I notice that Google has been replaced as standard search engine by "search-solver.com" which is no doubt an effect of the malware. Also, when I double-clicked the shortcut for HJT after this run, the system said that shortcut no longer worked - I will reinstall it next time.


ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=9ee7fc58ea01a242bfe4052ab5d6651d
# end=finished
# remove_checked=false
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2009-11-04 07:06:33
# local_time=2009-11-04 07:06:33 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=9
# osver=6.0.6001 NT Service Pack 1
# compatibility_mode=512 16777215 100 0 16413650 16413650 0 0
# compatibility_mode=1028 16777213 100 95 947 16513540 0 0
# compatibility_mode=5892 16776574 100 100 187016 94892672 0 0
# compatibility_mode=8192 67108863 100 0 4155 4155 0 0
# scanned=124422
# found=6
# cleaned=0
# scan_time=1648
C:\Program Files\Live-Player\live-player.exe Win32/Adware.LivePlayer.AA application 00000000000000000000000000000000 I
C:\Program Files\Live-Player\uninst.exe a variant of Win32/Adware.Agent.NMZ application 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Users\Tony\AppData\Local\laetr.exe.vir a variant of Win32/Skintrim.BM trojan 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Windows\msa.exe.vir Win32/Agent.PQX trojan 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Windows\System32\UAChtdbmfyuwj.dll.vir Win32/Olmarik.IJ trojan 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Windows\System32\drivers\UACctawqirwso.sys.vir a variant of Win32/Olmarik.OJ trojan 00000000000000000000000000000000 I

[Shaba]

Please uninstall Live-Player and delete this folder afterwards:

C:\Program Files\Live-Player

Open HijackThis, click do a system scan only and checkmark this:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.search-solver.com/?t=Q0907282566&s=h

Close all windows including browser and press fix checked.

Reboot, post back a fresh HijackThis log and tell me if you have any issues left.

[John Deas]

That all went OK; new HJT log attached. I have upgraded the system's AVG Free to v9.0 and turned on the Resident Shield again, and over 10 minutes or so no warnings appeared. Maybe we're there - thanks again.

Regards, John Deas

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:27:47, on 06/11/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Acer\Empowering Technology\SysMonitor.exe
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\nvraidservice.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
C:\Program Files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Windows\System32\mobsync.exe
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Windows\System32\rundll32.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Users\Tony\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Acer\Empowering Technology\SysMonitor.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
O4 - HKLM\..\Run: [PCMMediaSharing] C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\PCMMediaSharing.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [NVRaidService] C:\Windows\system32\nvraidservice.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
O4 - HKLM\..\Run: [btbb_wcm_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos-beta/OnlineScanner.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: C:\Windows\System32\avgrsstx.dll
O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

--
End of file - 7215 bytes

[Shaba]

That looks good :)

Are you ready for final instructions?

[John Deas]

>Are you ready for final instructions?

Yes, please. Anything that can help to keep him from geting infected again, and any guess at what he might have done to get infected. He is a *very* unsophisticated user, over 80 years old, who does not use his system for much more than email; after endless trouble with a previous system this was a clean start with a new Vista system and AVG Free and Spybot installed from the start, and yet he has managed to get infected twice within a year. I'm sure he isn't knowingly using P2P systems; he exchanges with friends a lot of files of jokes and slideshows of amazing photos, but he sends them on to me and none of them have triggered any alarms on my system.

I guess he must have had one of those things that invite you to download something to play it, and got infected that way; if you have any idea what it might have been that gave him Live-player and Search-solver, that would help.

Also, anything else to install by way of defences - evidently AVG plus Windows Defender firewall is not enough.

Thanks again, John Deas

[Shaba]

Then we can't add anything too complicated.

Most firewalls require a lot of knowledge.

I recommend that you will get him a router with hardware firewall/NAT if he already hasn't one and that he will continue using vista firewall.

See below for my final instructions.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Now lets uninstall ComboFix:

Click START then RUN
Now type Combofix /uninstall in the runbox and click OK

Next we remove all used tools.

Please download OTCleanIt (http://oldtimer.geekstogo.com/OTC.exe) and save it to desktop.

Double-click OTC.exe.
Click the CleanUp! button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.


Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and re-enable system restore here:

Windows XP System Restore Guide (http://www.bleepingcomputer.com/forums/tutorial56.html)

Re-enable system restore with instructions from tutorial above

Make your Internet Explorer more secure - This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt

Change the Download unsigned ActiveX controls to Disable

Change the Initialize and script ActiveX controls not marked as safe to Disable

Change the Installation of desktop items to Prompt

Change the Launching programs and files in an IFRAME to Prompt

Change the Navigate sub-frames across different domains to Prompt

When all these settings have been made, click on the OK button.

If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.

Update your AntiVirus Software and keep your other programs up-to-date Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector (http://secunia.com/software_inspector/)
F-secure Health Check (http://www.f-secure.com/weblog/archives/00001356.html)

Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com (http://www.windowsupdate.com) regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Install Malwarebytes' Anti-Malware - Malwarebytes''Anti-Malware is a new and powerful anti-malware tool. It is
totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

Malwarebytes' Anti-Malware Setup Guide (http://www.lognrock.com/forum/index.php?showtopic=6926)

Malwarebytes' Anti-Malware Scanning Guide (http://www.lognrock.com/forum/index.php?showtopic=6913)


Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware (http://www.bleepingcomputer.com/tutorials/tutorial49.html)


Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

MVPS Hosts file (http://mvps.org/winhelp2002/hosts.htm) <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer. See also a hosts file tutorial here (http://malwareremoval.com/forum/viewtopic.php?t=22187)
Winpatrol (http://www.winpatrol.com/) <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
Using Winpatrol to protect your computer from malicious software (http://www.winpatrol.com/features.html)

Stand Up and Be Counted ---> Malware Complaints (http://www.malwarecomplaints.info/index.php) <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place (http://forums.spybot.info/showthread.php?t=279)

Happy surfing and stay clean! :bigthumb:

[Shaba]

Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.

Note: If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.