win32/patched

[Jeffem]

Help needed...

AVG 9 installed and running. Surfing the net, pop-up announces the firewall isn't on. Clicked on icon to turn it on, another pop-up asks me whether I want to save setting for next time and then the machine promply shuts itself down! Automatically reboots and the AVG resident shield alert pops up with multiple threats detected virus found win32/patched.

AVG won't remove the multiple infections, Malwarebytes refused to work and gave a runtime error. Spybots worked and said it found win32.zbot and win32.agentpz. Said it couldn't remove one of the blighters so I ran Spybot in safe mode. Automatically scanned on restart and found nothing, then completed its boot up and AVG popped up with its multiple threats again.

Can you get mechanical computers with a moat and draw-bridge?:confused:

File listed below..


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:57:52, on 09/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=374
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [IgfxTray] "C:\WINDOWS\System32\igfxtray.exe"
O4 - HKLM\..\Run: [HotKeysCmds] "C:\WINDOWS\System32\hkcmd.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\WINDOWS\system32\NeroCheck.exe"
O4 - HKLM\..\Run: [CanonMyPrinter] "C:\Program Files\Canon\MyPrinter\BJMyPrt.exe" /logon
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1229414092796
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Xobni\Skype4Com.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O20 - Winlogon Notify: geBqqQKb - geBqqQKb.dll (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SureThing Labelflash service - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--
End of file - 7811 bytes

Any help gratefully received.

[shelf life]

hi Jeffem,

Your log is a couple days old. If you still need help, simply reply to my post.

[Jeffem]

Dear Shelf life.

Yes please. I disconnected the PC from the web and we are using our laptops while we wait for help.

regards

Jeffem

[shelf life]

ok. We will get a download to use. Its called combofix. There is a guide to read first. Read the guide, download combofix, but before you save it to your desktop rename it to combofix1.exe then save it. Disable any AV as explained in the guide, double click the combofix1 icon on your desktop and follow the prompts. post the log in your reply.
If combofix is successful try updating and running malwarebytes once combofix has finished.

Guide to using Combofix (http://www.bleepingcomputer.com/combofix/how-to-use-combofix)

[Jeffem]

okay, I ran combofix and it found something but said it was dealt with. Report below.

ComboFix 09-11-13.04 - Owner 13/11/2009 13:44.1.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1534.919 [GMT 0:00]
Running from: c:\documents and settings\Owner\Desktop\ComboFix1.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Owner\Application Data\AD ON Multimedia
c:\documents and settings\Owner\Application Data\Desktopicon
c:\documents and settings\Owner\Application Data\inst.exe
c:\windows\system32\drivers\fad.sys
c:\windows\system32\encapi32.dll
c:\windows\system32\lowsec

Infected copy of c:\windows\system32\ws2_32.dll was found and disinfected
Restored copy from - c:\windows\ServicePackFiles\i386\ws2_32.dll

.
((((((((((((((((((((((((( Files Created from 2009-10-13 to 2009-11-13 )))))))))))))))))))))))))))))))
.

2009-11-13 13:30 . 2009-11-11 06:57 4026136 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgui.exe
2009-11-13 13:30 . 2009-11-11 06:57 2016536 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgtray.exe
2009-11-13 13:30 . 2009-11-11 06:57 1257240 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgfrw.exe
2009-11-13 13:30 . 2009-11-11 06:57 3963672 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgcorex.dll
2009-11-13 13:30 . 2009-11-04 10:37 496920 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgchjwx.dll
2009-11-13 13:30 . 2009-11-04 10:37 600344 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgnsx.exe
2009-11-11 06:57 . 2009-11-04 10:36 360584 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgtdix.sys
2009-11-10 21:07 . 2009-11-04 10:36 610072 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgiproxy.exe
2009-11-10 21:07 . 2009-11-04 10:36 1657112 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgupd.dll
2009-11-10 21:04 . 2009-11-10 21:04 -------- d-sh--w- c:\documents and settings\Emma\IETldCache
2009-11-09 15:57 . 2009-11-09 15:57 -------- d-----w- c:\program files\Trend Micro
2009-11-09 15:54 . 2009-11-09 15:54 -------- d-----w- c:\program files\ERUNT
2009-11-09 15:30 . 2009-11-09 15:30 -------- d-----w- c:\documents and settings\Owner\Local Settings\Application Data\PCHealth
2009-11-09 13:58 . 2009-11-09 14:00 -------- d-----w- c:\program files\Windows Live Safety Center
2009-11-09 13:57 . 2008-12-04 01:25 120832 ----a-w- c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\e43g5t37.default\extensions\{77b819fa-95ad-4f2c-ac7c-486b356188a9}\plugins\npietab.dll
2009-11-09 13:53 . 2009-11-09 13:53 -------- d-sh--w- c:\documents and settings\Owner\IETldCache
2009-11-09 13:51 . 2009-11-09 13:51 -------- d-----w- c:\windows\ie8updates
2009-11-09 13:48 . 2009-11-09 13:49 -------- dc-h--w- c:\windows\ie8
2009-11-09 13:46 . 2009-10-02 04:44 92160 -c----w- c:\windows\system32\dllcache\iecompat.dll
2009-11-09 13:46 . 2009-08-29 08:08 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2009-11-09 13:46 . 2009-08-29 08:08 246272 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2009-11-09 11:54 . 2009-11-09 11:54 -------- d-----w- c:\program files\nextMalwarebytes' Anti-Malware
2009-11-06 09:13 . 2009-11-13 13:35 0 ----a-w- c:\documents and settings\Owner\Local Settings\Application Data\prvlcl.dat
2009-11-04 10:37 . 2009-11-04 10:40 -------- d-----w- C:\$AVG
2009-11-04 10:36 . 2009-11-04 10:36 -------- d-----w- c:\documents and settings\All Users\Application Data\avg9

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-11-11 06:57 . 2009-09-10 08:38 360584 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2009-11-09 13:37 . 2009-01-07 14:31 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-09 10:14 . 2008-11-05 17:37 -------- d-----w- c:\program files\Spybot - Search & Destroy
2009-11-09 10:13 . 2008-11-05 17:37 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-11-09 09:26 . 2008-04-06 17:16 83368 ----a-w- c:\documents and settings\Owner\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-11-05 14:46 . 2008-03-20 18:53 -------- d-----w- c:\documents and settings\Owner\Application Data\foobar2000
2009-11-04 10:37 . 2009-09-10 08:39 333192 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-11-04 10:37 . 2009-09-10 08:39 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2009-11-04 10:37 . 2009-09-10 08:39 28424 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2009-11-04 10:36 . 2009-09-10 08:38 -------- d-----w- c:\program files\AVG
2009-11-04 07:34 . 2009-03-04 15:27 -------- d-----w- c:\documents and settings\All Users\Application Data\CanonIJPLM
2009-10-26 11:50 . 2009-01-09 17:43 -------- d-----w- c:\documents and settings\Owner\Application Data\uTorrent
2009-10-14 10:45 . 2009-10-14 10:45 1924440 ----a-w- c:\documents and settings\Owner\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\fpupdatepl\fpupdatepl.exe
2009-10-12 15:38 . 2008-04-27 16:25 83368 ----a-w- c:\documents and settings\Emma\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-10-09 12:39 . 2009-03-04 15:30 -------- d-----w- c:\documents and settings\All Users\Application Data\CanonIJ
2009-10-08 13:47 . 2009-10-08 13:47 -------- d-----w- c:\documents and settings\Emma\Application Data\PC Suite
2009-10-08 09:45 . 2009-10-08 09:09 -------- d-----w- c:\program files\Audacity
2009-10-08 09:07 . 2009-10-08 07:25 -------- d-----w- c:\documents and settings\Owner\Application Data\Audacity
2009-10-08 08:45 . 2009-10-08 07:25 -------- d-----w- c:\program files\Lame for Audacity
2009-10-07 09:36 . 2009-10-07 09:24 -------- d-----w- c:\documents and settings\Owner\Application Data\Nokia
2009-10-07 09:26 . 2009-10-07 09:26 0 ---ha-w- c:\windows\system32\drivers\Msft_User_PCCSWpdDriver_01_07_00.Wdf
2009-10-07 09:26 . 2009-10-07 09:26 0 ---ha-w- c:\windows\system32\drivers\MsftWdf_user_01_07_00.Wdf
2009-10-07 09:26 . 2009-10-07 09:24 -------- d-----w- c:\documents and settings\Owner\Application Data\PC Suite
2009-10-07 09:25 . 2009-10-07 09:24 -------- d-----w- c:\documents and settings\All Users\Application Data\PC Suite
2009-10-07 09:25 . 2009-10-07 09:25 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_ccdcmb_01007.Wdf
2009-10-07 09:25 . 2009-10-07 09:25 0 ---ha-w- c:\windows\system32\drivers\MsftWdf_Kernel_01007_Coinstaller_Critical.Wdf
2009-10-07 09:23 . 2009-10-07 09:23 -------- d-----w- c:\program files\Common Files\PCSuite
2009-10-07 09:23 . 2009-10-07 09:23 -------- d-----w- c:\program files\Common Files\Nokia
2009-10-07 09:23 . 2009-10-07 09:22 -------- d-----w- c:\program files\Nokia
2009-10-07 09:23 . 2009-10-07 09:23 -------- d-----w- c:\program files\DIFX
2009-10-07 09:23 . 2009-10-07 09:22 -------- d-----w- c:\program files\PC Connectivity Solution
2009-10-07 09:22 . 2009-10-07 09:22 95232 ----a-w- c:\documents and settings\All Users\Application Data\Installations\{3D39E775-DDDA-4327-B747-0BDC5F191331}\Installer\CommonCustomActions\pcswpcsi.exe
2009-10-07 09:22 . 2009-10-07 09:22 8192 ----a-w- c:\documents and settings\All Users\Application Data\Installations\{3D39E775-DDDA-4327-B747-0BDC5F191331}\Installer\CommonCustomActions\UninstCCD.exe
2009-10-07 09:22 . 2009-10-07 09:22 61440 ----a-w- c:\documents and settings\All Users\Application Data\Installations\{3D39E775-DDDA-4327-B747-0BDC5F191331}\Installer\CommonCustomActions\UninstPCSFEMsi.exe
2009-10-07 09:22 . 2009-10-07 09:22 10240 ----a-w- c:\documents and settings\All Users\Application Data\Installations\{3D39E775-DDDA-4327-B747-0BDC5F191331}\Installer\CommonCustomActions\UninstPCS.exe
2009-10-07 09:21 . 2009-10-07 09:21 -------- d-----w- c:\documents and settings\All Users\Application Data\Installations
2009-10-07 09:21 . 2009-10-07 09:22 33773208 ----a-w- c:\documents and settings\All Users\Application Data\Installations\{3D39E775-DDDA-4327-B747-0BDC5F191331}\Nokia_PC_Suite_7_1_30_9_eng_web.exe
2009-10-07 08:53 . 2009-10-07 08:53 -------- d-----w- c:\program files\USB Super GSM Reader
2009-10-07 08:53 . 2009-10-07 08:53 262144 ------w- c:\windows\Setup1.exe
2009-10-07 08:53 . 2009-10-07 08:53 73216 ----a-w- c:\windows\ST6UNST.EXE
2009-10-06 16:33 . 2009-09-24 14:07 -------- d-----w- c:\program files\MSECache
2009-09-24 14:08 . 2009-09-24 14:08 -------- d-----w- c:\program files\Microsoft Office Outlook Connector
2009-09-23 13:50 . 2009-09-23 13:50 -------- d-----w- c:\program files\JanSoft
2009-09-19 08:45 . 2009-09-19 08:45 -------- d-----w- c:\documents and settings\Benjamin\Application Data\Apple Computer
2009-09-17 09:01 . 2009-09-17 09:01 -------- d-----w- c:\program files\QuickTime Alternative
2009-09-17 09:01 . 2009-05-13 18:25 -------- d-----w- c:\documents and settings\All Users\Application Data\Apple Computer
2009-09-11 14:18 . 2008-04-27 11:49 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-10 14:54 . 2009-01-07 14:31 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-10 14:53 . 2009-01-07 14:31 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-09-04 21:03 . 2008-04-27 11:50 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-09-03 13:18 . 2009-09-03 13:18 34 ---ha-w- c:\windows\system32\Converter_sysquict.dat
2009-09-03 13:04 . 2009-09-03 13:04 18015723 ----a-w- c:\documents and settings\All Users\Application Data\vlc-1.0.1-win32.exe
2009-09-03 13:04 . 2009-09-03 13:04 18015723 ----a-w- c:\documents and settings\All Users\Application Data\vlc-1.0.1-win32.exe
2009-08-29 08:08 . 2008-04-27 11:49 916480 ----a-w- c:\windows\system32\wininet.dll
2009-08-26 08:00 . 2008-04-27 11:49 247326 ----a-w- c:\windows\system32\strmdll.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"PC Suite Tray"="c:\program files\Nokia\Nokia PC Suite 7\PCSuite.exe" [2009-06-25 1414144]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\System32\igfxtray.exe" [2005-06-21 155648]
"HotKeysCmds"="c:\windows\System32\hkcmd.exe" [2005-10-19 126976]
"NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648]
"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2008-03-17 1848648]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-04-02 342312]
"AVG9_TRAY"="c:\progra~1\AVG\AVG9\avgtray.exe" [2009-11-13 2020120]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="c:\windows\System32\CTFMON.EXE" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-11-04 10:37 12464 ----a-w- c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\uTorrent\\uTorrent.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\AVG\\AVG9\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG9\\avgnsx.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [10/09/2009 08:39 333192]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [10/09/2009 08:38 360584]
R2 avg9wd;AVG Free WatchDog;c:\program files\AVG\AVG9\avgwdsvc.exe [04/11/2009 10:36 285392]
S3 SureThing Labelflash service;SureThing Labelflash service;c:\program files\Common Files\SureThing Shared\stllssvr.exe [02/04/2009 10:04 74384]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - MBR
*Deregistered* - mbr
.
Contents of the 'Scheduled Tasks' folder

2009-08-24 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 11:34]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.co.uk/
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
FF - ProfilePath - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\e43g5t37.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
FF - component: c:\program files\AVG\AVG9\Firefox\components\avgssff.dll
FF - component: c:\program files\Nokia\Nokia PC Suite 7\bkmrksync\components\BkMrkExt.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npBBCPlugin.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npFoxitReaderPlugin.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
WebBrowser-{D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
Notify-geBqqQKb - geBqqQKb.dll



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-11-13 13:56
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(3568)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\program files\Nokia\Nokia PC Suite 7\PhoneBrowser.dll
c:\program files\Nokia\Nokia PC Suite 7\NGSCM.DLL
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll
c:\program files\Nokia\Nokia PC Suite 7\Lang\PhoneBrowser_eng.nlr
c:\program files\Nokia\Nokia PC Suite 7\Resource\PhoneBrowser_Nokia.ngr
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\AVG\AVG9\avgchsvx.exe
c:\program files\AVG\AVG9\avgrsx.exe
c:\program files\Lavasoft\Ad-Aware\aawservice.exe
c:\program files\AVG\AVG9\avgcsrvx.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Canon\IJPLM\IJPLMSVC.EXE
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
c:\program files\AVG\AVG9\avgnsx.exe
c:\windows\system32\wscntfy.exe
c:\program files\PC Connectivity Solution\ServiceLayer.exe
c:\program files\PC Connectivity Solution\Transports\NclUSBSrv.exe
c:\program files\PC Connectivity Solution\Transports\NclRSSrv.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2009-11-13 14:01 - machine was rebooted
ComboFix-quarantined-files.txt 2009-11-13 14:01

Pre-Run: 61,557,956,608 bytes free
Post-Run: 62,260,932,608 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - 8487880405C2A8A6617560100334A0AE

[B]At your suggestion I updated malwarebyte and ran that. It found something but needed me to reboot the pc to clear it completely. Report below.

Malwarebytes' Anti-Malware 1.41
Database version: 3160
Windows 5.1.2600 Service Pack 3

13/11/2009 14:51:54
mbam-log-2009-11-13 (14-51-54).txt

Scan type: Full Scan (C:\|)
Objects scanned: 93986
Time elapsed: 43 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{83294FCE-FA5E-4B8B-BE59-CFC5240F2FFC}\RP581\A0090198.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

Ran malwarebytes again with nothing found, but AVG said it found somthing but moved it to the virus vaults.

Jeffem

[shelf life]

hi,

ok good. We will get one more download as another check for malware. Link and directions:

Please download: RootRepeal

http://ad13.geekstogo.com/RootRepeal.exe

Click the icon on your desktop to start.
Click on the Report tab at the bottom of the window
Next, Click on the Scan button
In the Select Scan Window check everything:

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services

Click the OK button
In the next dialog window select all the drives that are listed
Click OK to start the scan

May take some time to complete.
When done click the Save Report button.
Save the report to your desktop
To Exit RootRepeal: click File>Exit
Post the report in your reply

[Jeffem]

Hi Shelf Life,

Root Repeal run and report listed below.

ROOTREPEAL (c) AD, 2007-2009
==================================================
Scan Start Time: 2009/11/15 12:53
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB25E1000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79BF000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB1B82000 Size: 49152 File Visible: No Signed: -
Status: -

==EOF==

best regards

Jeffem

[shelf life]

Thanks for all the info. Logs look ok. You can delete the Rootrepeal icon from your desktop. Combofix can be removed using this tool;

Please download OTCleanIt and save it to desktop.

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC.exe.
Click the CleanUp! button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.

You can keep malwarebytes. The free version must be updated manually. The paid version offers auto updating and a real time protection feature.

If all is good on your end you can make a new restore point, the how and why:

One of the features of Windows XP,Vista and Windows7 is the System Restore option, however if malware infects a computer it is possible that the malware could be backed up in the System Restore archive. Therefore, clearing the restore points is a good idea after malware is removed and your computer appears to be functioning ok.

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(winXP)

1. Turn off System Restore. (deletes old possibly infected restore point)
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.(creates a new restore points on a clean system)
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK, then reboot

And last a few tips:

10 Tips for Reducing/Preventing Your Risk To Malware:

Simply knowing what constitutes a safe action on a computer and what may not will help you tremendously.

1) It is essential to keep your OS (http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us),(Windows) browser (IE, FireFox) and other software up to date to "patch" vulnerabilities that could be exploited. Visit Windows Update frequently or use the auto-update feature. Staying updated is also necessary for web based applications like Java, Adobe Flash/Reader, QuickTime etc. Check there version status here. (http://secunia.com/vulnerability_scanning/online/)

2) Know what you are installing to your computer. Alot of software can come bundled with unwanted add-ons, like adware, toolbars and malware. Do not install any files from ads, popups or random links. Do not fall for fake warnings about virus and trojans being found on your computer and your then prompted to install software to remedy this. See also the signs (http://www.virusvault.us/signs1.html)that you may have malware on your computer.

3) Install and keep updated: one antivirus and two or three anti-malware applications. If not updated they will soon be worthless. If you frequently have malware then you should review your computer habits.

4) Refrain from clicking on links or attachments via E-Mail, IM, IRC, Chat Rooms, Blogs or Social Networking Sites, no matter how tempting or legitimate the message may seem.

5) Don't click on ads/pop ups or offers from websites requesting that you need to install software, media players or codecs to your computer--for any reason.

6) Don't click on offers to "scan" your computer. Install ActiveX Objects with care. Do you trust the website?

7) Set up and use limited (non-privileged) accounts for everyday use, rather than administrator accounts. Limited accounts (http://www.microsoft.com/protect/computer/advanced/useraccount.mspx) can help prevent *malware from installing and lessen its potential impact.*

8) Install and understand the *limitations* of a software firewall.

9) A tool (http://nsslabs.com/general/ie8-hardening-tool.html)for automatically hardening and securing Internet Explorer 8.0. Requires site registration for downloading. Changes some of the default settings of IE 8.0, Read the FAQ's.

10) Warez, cracks etc are very popular for carrying malware payloads. Avoid. If you install files via p2p (http://www.virusvault.us/p2p.html) networks then you are much more likely to encounter malicious code. Do you trust the source of the file? Do you really need another malware source?

A longer version in link below.

Happy Safe Surfing.

[Jeffem]

Hi Shelf life,

Thank you very much for your help on this problem. I appreciate the help you have given me and I will review your suggestions on future avoidance.

cheers

Jeffem