Can't get rid of Dialer.DialPlatform

[sfc321]

Great to find a board like this!

I have Symantec AntiVirus. It keeps detecting Dialer.DialPlatform a few times a day and sometimes PurityScan. When DialPlatform is detected, it's in a file called RDGUS24OS.exe in the Downloaded Program Files directory of Windows. It can sometimes be deleted, sometimes not. It all started with some malware a couple weeks ago that kept popping up to sell me antispyware software. Looks like my attempts to remove it weren't complete.

Here's my HijackThis log. Appreciate the help. Thanks. - Steve

Logfile of HijackThis v1.99.1
Scan saved at 8:54:40 PM, on 6/25/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1145652002\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\Common Files\AOL\Launch\AOLLaunch.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1144095084763
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1148594012350
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-307.ibm.com/pc/support/IbmEgath.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - AppInit_DLLs: c:\progra~1\google\google~1\goec62~1.dll c:\windows\system32\alg.dll userinit.dll C:\WINDOWS\system32\userinit.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: DameWare Mini Remote Control (DWMRCS) - DameWare Development LLC - C:\WINDOWS\SYSTEM32\DWRCS.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: OracleMTSRecoveryService - Oracle Corporation - C:\oracle\ora92\bin\omtsreco.exe
O23 - Service: OracleOraHome92ClientCache - Unknown owner - C:\oracle\ora92\BIN\ONRSD.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TSCensus Collection Client - Tally Systems Corp. - C:\Program Files\Tally Systems Corp\TSCensus\bin\CClientSvc.exe

[little eagle]

Download Ewido Security Suite (http://www.ewido.net/en/download/) it is a trial version of the program.
Install ewido security suite
Launch ewido, there should be an icon on your desktop double-click it.
The program will now go to the main screen
You will need to update ewido to the latest definition files.
On the left hand side of the main screen click update
Then click on Start Update
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates (http://www.ewido.net/en/download/updates/)

Once the updates are installed do the following:
Click on scanner
Click on Complete System Scan and the scan will begin.
During some scans with ewido it is finding cases of false positives.
You will need to step through the process of cleaning files one-by-one.
If ewido detects a file you KNOW to be legitimate, select none as the action.
DO NOT select "Perform action on all infections"
If you are unsure of any entry found select none for now.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report
Click Save report.
Save the report .txt file to your desktop.
Now close ewido security suite and post the results here.
With a new hijackthis log.

[sfc321]

Ok. Did that. Mostly tracking cookies but one Adware.Clickspring that was quarantined. Here are the ewildo and HiJack logs.

Thanks for the help.

Steve

---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------

+ Created at: 7:59:14 AM 6/29/2006

+ Scan result:



C:\WINDOWS\Mіcrosoft\Mіcrosoft\!update-3905.0000 -> Adware.ClickSpring : Cleaned with backup (quarantined).
C:\WINDOWS\Mіcrosoft\Mіcrosoft\!update-3915.0000 -> Adware.ClickSpring : Cleaned with backup (quarantined).
:mozilla.35:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.247realmedia : Cleaned.
:mozilla.120:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\chien\Cookies\chien@2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\chien\Cookies\chien@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\jkensey\Cookies\jkensey@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\chien\Cookies\chien@advertising[2].txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.14:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\chien\Cookies\chien@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
:mozilla.87:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Bfast : Cleaned.
:mozilla.134:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Cj : Cleaned.
:mozilla.135:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Cj : Cleaned.
:mozilla.59:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Com : Cleaned.
:mozilla.26:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\chien\Cookies\chien@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
:mozilla.29:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Euroclick : Cleaned.
:mozilla.30:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Euroclick : Cleaned.
:mozilla.31:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Euroclick : Cleaned.
:mozilla.32:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Euroclick : Cleaned.
:mozilla.88:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Falkag : Cleaned.
:mozilla.17:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned.
:mozilla.18:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned.
:mozilla.119:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.136:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.141:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.142:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.19:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.20:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.21:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.92:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.72:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.73:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.74:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.75:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.76:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.78:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.79:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.80:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.81:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Onestat : Cleaned.
:mozilla.121:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Overture : Cleaned.
:mozilla.122:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Overture : Cleaned.
:mozilla.56:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned.
:mozilla.57:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned.
:mozilla.58:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned.
C:\Documents and Settings\chien\Cookies\chien@questionmarket[1].txt -> TrackingCookie.Questionmarket : Cleaned.
:mozilla.52:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned.
:mozilla.53:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned.
:mozilla.54:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned.
:mozilla.55:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned.
:mozilla.60:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned.
:mozilla.38:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.39:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.40:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.41:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.42:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.43:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.44:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.24:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Zedo : Cleaned.
:mozilla.25:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Zedo : Cleaned.
:mozilla.27:C:\Documents and Settings\chien\Application Data\Mozilla\Firefox\Profiles\epi7s2k8.default\cookies.txt -> TrackingCookie.Zedo : Cleaned.


::Report end


Logfile of HijackThis v1.99.1
Scan saved at 8:01:36 AM, on 6/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\SYSTEM32\DWRCS.EXE
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\oracle\ora92\bin\omtsreco.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Tally Systems Corp\TSCensus\bin\CClientSvc.exe
C:\Program Files\Tally Systems Corp\TSCensus\bin\CClient.exe
C:\Program Files\Tally Systems Corp\TSCensus\bin\TSUsage32.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SYSTEM32\DWRCST.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\AOL\1145652002\ee\AOLSoftware.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
c:\program files\common files\aol\1145652002\ee\aim6.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1145652002\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\Common Files\AOL\Launch\AOLLaunch.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1144095084763
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1148594012350
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-307.ibm.com/pc/support/IbmEgath.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - AppInit_DLLs: c:\progra~1\google\google~1\goec62~1.dll c:\windows\system32\alg.dll userinit.dll C:\WINDOWS\system32\userinit.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: DameWare Mini Remote Control (DWMRCS) - DameWare Development LLC - C:\WINDOWS\SYSTEM32\DWRCS.EXE
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: OracleMTSRecoveryService - Oracle Corporation - C:\oracle\ora92\bin\omtsreco.exe
O23 - Service: OracleOraHome92ClientCache - Unknown owner - C:\oracle\ora92\BIN\ONRSD.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TSCensus Collection Client - Tally Systems Corp. - C:\Program Files\Tally Systems Corp\TSCensus\bin\CClientSvc.exe

[little eagle]

Close all Browser and Program Windows and have HijackThis fix the following.
Do this by checking the box beside each and then clicking on Fix checked.

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

Reboot in safe mode, instructions here. (http://forums.security-central.us/showthread.php?t=1903)
Some of these files my have hidden atributes.
Click Here (http://forums.security-central.us/showthread.php?t=30)Should you need instructions for Showing hidden files and folders in Windows.
Once in safe mode, Click start / then my computer / local disk then follow the process tree.
Or using Windows Explorer, locate the first file right click then select delete.
Delete the following folder(s) listed in bold.
C:\Program FilesViewpoint

Download and run - ATF Cleaner instructions here. (http://forums.security-central.us/showthread.php?t=1925)

One of the best features of Windows XP is the System Restore option, however if a virus or spyware infection.
There can be backups made in the System Restore folder.
Therefore, clearing the restore points is necessary after a virus or spyware removal.

To reset your restore points, please note that you will need to log into your computer with an account
which has full administrator access. You will know if the account has administrator access because
you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.

To help keep your PC clean follow the recommendations in Tony Klein's article
So how did I get infected in the first place? (http://forums.security-central.us/showthread.php?t=321)

[tashi]

As the problem appears to be resolved this topic will be archived.

If you need it re-opened please send me a private message (pm) and provide a link to the thread.

Applies only to the original topic starter.

Glad we could help, thank you little eagle.