Search engine redirect

[mom2shawn]

I have recently experienced several infections/problems with my computer. I had inadverdently downloaded spyware and was having problems with being redirected/timed out from Google and Yahoo search engines. I tried doing some things myself, including use of Stopzilla (which did nothing and was uninstalled) and Malewarebytes. Then, my computer started running super slow and was continuously freezing up. A co-worker came out to my house to help me and did get my computer running faster under my user account. I believe he used somethig called "CCleaner" and also introduced me to Spybot. While he cleaned up several infections, I'm still having two huge problems:
1. I'm still getting redirected with many, but not all, Google searches
2. My husband tried to log on under his account and the speed/freezing up issues were still present. The same is true for my son's account.

This is the Hijack This log:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 8:45:00 AM, on 12/13/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3071228
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3071228
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?fr=mcafee&p=%s
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://127.0.0.1:4664/first_usage&s=Xg7PSKKOQF66h62-9X_bUVha7Co
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SITEguard BHO - {1827766B-9F49-4854-8034-F6EE26FCB1EC} - C:\Program Files\Stopzilla!\Toolbar\SZSG.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: STOPzilla - {98828DED-A591-462F-83BA-D2F62A68B8B8} - C:\Program Files\Stopzilla!\Toolbar\SZSG.dll
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe /autorun
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [ISUSPM Startup] c:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKCU\..\Run: [DellAutomatedPCTuneUp] "C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Exif Launcher.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1206184278533
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/webgames/popcaploader_v10.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{441A0C6B-CAB5-4382-B960-D440239BF40E}: NameServer = 72.35.56.9 69.60.160.196
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--
End of file - 11578 bytes

[Blade81]

Hi,

Download DDS and save it to your desktop from here (http://www.techsupportforum.com/sectools/sUBs/dds) or here (http://download.bleepingcomputer.com/sUBs/dds.scr) or here (http://www.forospyware.com/sUBs/dds).
Disable any script blocker, and then double click dds.scr to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Save both reports to your desktop. Post them back to your topic.


Download GMER (http://www.gmer.net) here by clicking download exe -button and then saving it your desktop:
Double-click .exe that you downloaded
Click rootkit-tab and then scan.
Don't check
Show All
box while scanning in progress!
When scanning is ready, click Copy.
This copies log to clipboard
Post log in your reply.

[mom2shawn]

Thank you for your help & I'll apologize right now that I'm not very tech savy. I downloaded DDS and here are the logs:
DDS:
DDS (Ver_09-09-29.01) - NTFSx86
Run by Sarah Vogt at 12:04:00.89 on Sat 12/19/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1388 [GMT -5:00]

AV: Windows Protection Suite *On-access scanning enabled* (Updated) {E7E54E2E-F5CB-4E55-AEFB-7475237CE431}
AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: Windows Protection Suite *enabled* {7195593E-25ED-4647-81B2-0D278FB2A15E}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Documents and Settings\Sarah Vogt\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://my.yahoo.com/
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3071228
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://127.0.0.1:4664/first_usage&s=Xg7PSKKOQF66h62-9X_bUVha7Co
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
mURLSearchHooks: SrchHook Class: {d3f669eb-57ce-4f45-8fbd-e245cbb46366} - c:\program files\stopzilla!\toolbar\SZIESearchHook.dll
mURLSearchHooks: SrchHook Class: {d3f669eb-57ce-4f45-8fbd-e245cbb46366} - c:\program files\stopzilla!\toolbar\SZIESearchHook.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: ZILLAbar Browser Helper Object: {1827766b-9f49-4854-8034-f6ee26fcb1ec} - c:\program files\stopzilla!\toolbar\SZSG.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: STOPzilla: {98828ded-a591-462f-83ba-d2f62a68b8b8} - c:\program files\stopzilla!\toolbar\SZSG.dll
uRun: [DellAutomatedPCTuneUp] "c:\program files\dellautomatedpctuneup\PTAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [<NO NAME>]
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Samsung PanelMgr] c:\windows\samsung\panelmgr\ssmmgr.exe /autorun
mRun: [REGSHAVE] c:\program files\regshave\REGSHAVE.EXE /AUTORUN
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [RTHDCPL] RTHDCPL.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\exifla~1.lnk - c:\program files\finepixviewer\QuickDCF.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1206184278533
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.popcap.com/webgames/popcaploader_v10.cab
TCP: {441A0C6B-CAB5-4382-B960-D440239BF40E} = 72.35.56.9 69.60.160.196
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

============= SERVICES / DRIVERS ===============

R1 KLIF;KLIF;c:\windows\system32\drivers\klif.sys [2009-11-19 186128]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-9-16 214664]
R2 datunidr;DellAutomatedPCTuneUp UniDriver;c:\windows\system32\drivers\datunidr.sys [2007-8-23 5376]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-11-15 93320]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-11-15 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-11-15 144704]
R3 AtiHdmiService;ATI Function Driver for HDMI Service;c:\windows\system32\drivers\AtiHdmi.sys [2007-12-27 84992]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-11-15 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-11-15 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-11-15 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-11-15 40552]
R3 pmxmouse;PMXMOUSE;c:\windows\system32\drivers\pmxmouse.sys [2008-2-11 18432]
R3 pmxusblf;PMXUSBLF;c:\windows\system32\drivers\pmxusblf.sys [2008-2-11 14336]
S0 vcvshhm;vcvshhm;c:\windows\system32\drivers\wgfuu.sys --> c:\windows\system32\drivers\wgfuu.sys [?]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-12-27 30192]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-11-15 34248]

=============== Created Last 30 ================

2009-12-13 08:43 <DIR> --d----- c:\program files\TrendMicro
2009-12-11 20:10 <DIR> --d----- C:\MDT
2009-12-11 19:51 <DIR> --d----- c:\windows\pss
2009-12-11 18:09 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-12-11 18:09 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-12-09 09:48 744 a------- c:\windows\system32\drivers\kgpcpy.cfg
2009-12-09 08:41 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SITEguard
2009-12-09 08:35 <DIR> --d----- c:\program files\STOPzilla!
2009-12-09 08:35 <DIR> --d----- c:\program files\common files\iS3
2009-12-09 08:34 <DIR> --d----- c:\docume~1\alluse~1\applic~1\STOPzilla!
2009-12-05 09:38 <DIR> --d----- c:\program files\Walmart MP3 Music Downloads
2009-12-04 21:53 0 a------- c:\windows\ump.INI
2009-12-04 21:53 <DIR> --d----- c:\program files\LocalAutorun
2009-12-04 21:53 <DIR> --d----- c:\documents and settings\sarah vogt\WINDOWS
2009-12-02 19:48 46,648 a---h--- c:\windows\system32\mlfcache.dat
2009-11-19 20:22 3,935,264 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-11-19 20:22 667,936 a--sh--- c:\windows\system32\drivers\fidbox2.dat
2009-11-19 20:22 62,132 a--sh--- c:\windows\system32\drivers\fidbox2.idx
2009-11-19 20:22 46,460 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-11-19 20:22 4,495 a------- C:\rollback.ini
2009-11-19 19:49 <DIR> --d----- c:\program files\common files\ParetoLogic
2009-11-19 19:49 <DIR> --d----- c:\docume~1\alluse~1\applic~1\ParetoLogic

==================== Find3M ====================

2009-12-15 17:42 96,512 a------- c:\windows\system32\drivers\atapi.sys
2009-12-15 17:42 96,512 a------- c:\windows\system32\dllcache\atapi.sys
2009-12-03 16:14 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-03 16:13 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-10-28 09:36 70,656 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-28 09:36 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-10-28 01:54 634,632 a------- c:\windows\system32\dllcache\iexplore.exe
2009-10-28 01:52 161,792 a------- c:\windows\system32\dllcache\ieakui.dll
2009-10-21 00:38 75,776 a------- c:\windows\system32\strmfilt.dll
2009-10-21 00:38 25,088 a------- c:\windows\system32\httpapi.dll
2009-10-21 00:38 75,776 -------- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 00:38 25,088 -------- c:\windows\system32\dllcache\httpapi.dll
2009-10-20 11:20 265,728 -------- c:\windows\system32\dllcache\http.sys
2009-10-13 05:30 270,336 a------- c:\windows\system32\oakley.dll
2009-10-13 05:30 270,336 -------- c:\windows\system32\dllcache\oakley.dll
2009-10-12 08:38 149,504 a------- c:\windows\system32\rastls.dll
2009-10-12 08:38 149,504 -------- c:\windows\system32\dllcache\rastls.dll
2009-10-12 08:38 79,872 a------- c:\windows\system32\raschap.dll
2009-10-12 08:38 79,872 -------- c:\windows\system32\dllcache\raschap.dll
2008-10-23 17:16 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008102320081024\index.dat

============= FINISH: 12:05:34.17 ===============
I'm sorry; I don't know how to zip up a file - I hope it's okay to copy and paste here...?
Attach:
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-09-29.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 2/11/2008 4:22:00 PM
System Uptime: 12/19/2009 11:41:29 AM (1 hours ago)

Motherboard: Dell Inc. | | 0RY007
Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz | Socket 775 | 2194/200mhz

==== Disk Partitions =========================

A: is Removable
C: is FIXED (NTFS) - 295 GiB total, 265.347 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP6: 9/18/2009 6:45:31 AM - System Checkpoint
RP7: 9/20/2009 5:52:31 PM - System Checkpoint
RP8: 9/22/2009 5:16:35 PM - Software Distribution Service 3.0
RP9: 9/24/2009 7:46:22 PM - System Checkpoint
RP10: 9/25/2009 11:50:03 AM - Software Distribution Service 3.0
RP11: 9/27/2009 4:47:05 PM - System Checkpoint
RP12: 10/3/2009 8:58:14 AM - System Checkpoint
RP13: 10/4/2009 10:47:02 AM - System Checkpoint
RP14: 10/5/2009 5:33:38 PM - Software Distribution Service 3.0
RP15: 10/6/2009 7:50:37 PM - System Checkpoint
RP16: 10/9/2009 1:18:46 PM - System Checkpoint
RP17: 10/14/2009 5:24:59 PM - Software Distribution Service 3.0
RP18: 10/15/2009 6:25:30 PM - System Checkpoint
RP19: 10/15/2009 8:04:22 PM - Software Distribution Service 3.0
RP20: 10/17/2009 8:48:42 AM - System Checkpoint
RP21: 10/18/2009 2:21:13 PM - System Checkpoint
RP22: 10/19/2009 7:51:13 PM - System Checkpoint
RP23: 10/21/2009 5:43:16 PM - Software Distribution Service 3.0
RP24: 10/22/2009 6:53:20 PM - System Checkpoint
RP25: 10/22/2009 8:47:46 PM - Software Distribution Service 3.0
RP26: 10/23/2009 2:49:06 PM - Software Distribution Service 3.0
RP27: 10/24/2009 10:23:32 PM - System Checkpoint
RP28: 10/28/2009 10:09:18 AM - System Checkpoint
RP29: 10/29/2009 5:09:16 PM - Software Distribution Service 3.0
RP30: 10/30/2009 5:34:32 PM - System Checkpoint
RP31: 10/31/2009 5:46:30 PM - System Checkpoint
RP32: 11/1/2009 6:16:38 PM - System Checkpoint
RP33: 11/4/2009 7:20:04 PM - Software Distribution Service 3.0
RP34: 11/5/2009 7:45:39 PM - System Checkpoint
RP35: 11/7/2009 10:09:44 PM - Software Distribution Service 3.0
RP36: 11/8/2009 10:21:41 PM - System Checkpoint
RP37: 11/9/2009 3:00:13 AM - Software Distribution Service 3.0
RP38: 11/11/2009 9:29:11 PM - System Checkpoint
RP39: 11/12/2009 3:00:14 AM - Software Distribution Service 3.0
RP40: 11/13/2009 7:08:03 PM - System Checkpoint
RP41: 11/15/2009 6:22:44 PM - System Checkpoint
RP42: 11/15/2009 6:31:39 PM - Removed TMASOEDL
RP43: 11/15/2009 6:31:47 PM - Removed TMASOLDL
RP44: 11/15/2009 6:32:02 PM - Removed Trend Micro PC-cillin Internet Security 14
RP45: 11/18/2009 8:28:13 AM - System Checkpoint
RP46: 11/19/2009 7:49:40 PM - Installed ParetoLogic Anti-Virus PLUS.
RP47: 11/20/2009 9:29:03 PM - System Checkpoint
RP48: 11/21/2009 10:51:00 PM - Removed ParetoLogic Anti-Virus PLUS.
RP49: 11/23/2009 8:09:34 AM - System Checkpoint
RP50: 11/25/2009 8:14:43 AM - System Checkpoint
RP51: 11/26/2009 3:00:15 AM - Software Distribution Service 3.0
RP52: 11/27/2009 3:35:16 AM - System Checkpoint
RP53: 11/28/2009 4:35:16 AM - System Checkpoint
RP54: 11/29/2009 5:35:16 AM - System Checkpoint
RP55: 11/30/2009 6:54:26 PM - System Checkpoint
RP56: 12/2/2009 7:09:50 PM - System Checkpoint
RP57: 12/4/2009 6:52:21 PM - System Checkpoint
RP58: 12/5/2009 8:23:31 PM - System Checkpoint
RP59: 12/8/2009 8:05:29 PM - System Checkpoint
RP60: 12/9/2009 8:12:39 AM - Installed STOPzilla. Available with Windows Installer version 1.2 and later.
RP61: 12/9/2009 10:01:15 AM - Removed STOPzilla. Available with Windows Installer version 1.2 and later.
RP62: 12/11/2009 5:31:08 PM - Removed Browser Address Error Redirector.
RP63: 12/11/2009 7:55:47 PM - Software Distribution Service 3.0
RP64: 12/13/2009 8:43:56 AM - Installed HiJackThis
RP65: 12/15/2009 5:43:40 PM - System Checkpoint
RP66: 12/16/2009 8:15:30 PM - System Checkpoint

==== Installed Programs ======================

Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Control Center
ATI Display Driver
Blackhawk Striker 2 from WildTangent (remove only)
Bonjour
Conexant D850 56K V.9x DFVc Modem
Creative Memories Memory Manager 2
Dell Automated PC TuneUp
Dell DataSafe Online
Dell Driver Reset Tool
Dell Support Center (Support Software)
Dell System Restore
Digital Line Detect
Documentation & Support Launcher
EFI ZB Fonts
FinePixViewer Resource
FinePixViewer Ver.5.1
FUJIFILM USB Driver
Games, Music, & Photos Launcher
Google Desktop
Google Toolbar for Internet Explorer
High Definition Audio Driver Package - KB835221
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
ImageMixer VCD2 LE for FinePix
Intel(R) PRO Network Connections Drivers
Internet Service Offers Launcher
iS3 STOPzilla Toolbar
iTunes
J2SE Runtime Environment 5.0 Update 6
Malwarebytes' Anti-Malware
McAfee SecurityCenter
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Software Update for Web Folders (English) 12
Modem Diagnostic Tool
Mouse Suite for Desktop Computers
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser (KB933579)
Musicmatch for Windows Media Player
NetWaiting
PowerDVD
QualxServ Service Agreement
QuickTime
RealArcade
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio Express Labeler
Roxio MyDVD DE
Roxio Update Manager
Safari
Samsung ML-2510 Series
SearchAssist
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB973704)
Security Update for Microsoft Office Excel 2007 (KB973593)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Sonic Activation Module
Spybot - Search & Destroy
Universal Media Player
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Walmart MP3 Music Downloads
WebFldrs XP
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3

==== Event Viewer Messages From Past Week ========

12/16/2009 11:17:44 AM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 60 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
12/16/2009 10:47:44 AM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 30 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
12/16/2009 10:32:44 AM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
12/12/2009 7:49:22 AM, error: Ftdisk [49] - Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
12/12/2009 7:49:22 AM, error: Ftdisk [45] - The system could not sucessfully load the crash dump driver.
12/12/2009 7:25:47 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the AudioSrv service.

==== End Of File ===========================

I downloaded GMER and tried to do a scan... twice. Both times, a blue screen popped up and said that Windows had detected a problem and shut down to avoid causing harm to my computer.

The technical info at the bottom said:
***Stop: 0x00000008E (OxC0000005, OxA4101782, Ox9B71CB2C, Ox00000000)
***mfehidk.sys - Address A4101782 base at A40F3000, Datesta,p 4a73694C

Any help you can provide would be MOST appreciated! I know I'm in over me head!!!

[Blade81]

Hi,

De-select devices and sections in GMER options and see if you can run the scan successfully after that :)

[mom2shawn]

Hi!

I de-selected "devices" and "sections" as instructed and the scan went further without Windows shutting me down.

During the first re-attempt at scanning, I walked away from my computer when I realized it would take awhile... When I returned, my computer was frozen up. I could see my desktop's wallpaper, but all icons were missing and there was no mouse arrow.

I re-booted my computer and tried again - the same thing happened.

The third time, I sat and watched it. When it looked like it was finished scanning, I tried to copy. My computer started freezing up and would not open any application to which I could copy the text. I tried clicking on different things and my computer was either excessively slow or it did not respond at all. Next thing I know, I get the blue window again, saying that Windows had shut down to prevent damage to my computer. It also said, "A process or thread crucial to system operation has unexpectedly excited or been terminated."

Because I was watching the information bar during the 3rd scanning attempt, I know what it scanned prior to finishing up. Should I try scanning again, stopping it before it gets to that point & try to copy all that's there up to that point?

This is SOOO frustrating! I sure appreciate your help!

[Blade81]

Hi,

Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.


Please continue as follows:


Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link (http://www.bleepingcomputer.com/forums/topic114351.html)
Remember to re-enable them afterwards.


Click Yes to allow ComboFix to continue scanning for malware.


When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

[mom2shawn]

Hey, there!

My co-worker friend is coming over tomorrow to help me. Since he's got WAY more computer know-how than me, I'll wait unitl tomorrow to follow through on this. Thanks again!

[Blade81]

Ok, but please don't try anything not included in my instructions. That way things can be kept under control :)

[mom2shawn]

My friend couldn't make it to help me out, so I tried doing the ComboFix thing on my own...

I read the guide, downloaded ComboFix and got as far as installing the Windows Recovery Console, (remembering to disable McAfee and my Windows firewall first). The blue box "Autoscan" window came up and said that it was scanning for infected files. About a minute into it, my screen turned blue and it said that Windows was shutting down to avoid damage to my computer.

Now what???

[Blade81]

Please reboot and see if ComboFix still continues from there. If c:\ComboFix.txt file doesn't get generated run ComboFix again.

[mom2shawn]

I don't know how or why, but the Combo Fix must have taken care of whatever was causing the search engine redirect issues! I tried some of the searches that were redirecting last week and all links went to the proper place without hesitation. I also checked the accounts for my husband and son and they're back to normal as well.

THANK YOU SO VERY MUCH for your help! ...I learned quite a bit through this experience and am very appreciative of your time and support. THANKS AGAIN!!!

[Blade81]

That's good to hear but I'd still like to see those logs asked for earlier :)

That way we can make sure there're no other bad things lurking somewhere anymore.

[Blade81]

Due to inactivity, this thread will now be closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.