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View Full Version : Unable to run Spybot search and destroy


crazeemomma
2010-01-10, 02:25
I have been infected with a bunch of malware. I was finally able to get rid of most of it and revert to my last known good configuration. I used Norman malware cleaner to do this as I could not get spybot or malwarebytes to run. The popups have quit, but I still have an audio that pops up, the computer still freezes up and it will not run Search and Destroy. I have uninstalled and reinstalled with no luck. Not sure where to go from here. Please advise.

Thanks for all you do!
Blade81
2010-01-16, 13:21
Hi there,

Download DDS and save it to your desktop from here (http://www.techsupportforum.com/sectools/sUBs/dds) or here (http://download.bleepingcomputer.com/sUBs/dds.scr) or here (http://www.forospyware.com/sUBs/dds).
Disable any script blocker, and then double click dds.scr to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Save both reports to your desktop. Post them back to your topic.


Download GMER (http://www.gmer.net) here by clicking download exe -button and then saving it your desktop:
Double-click .exe that you downloaded
Click rootkit-tab and then scan.
Don't check
Show All
box while scanning in progress!
When scanning is ready, click Copy.
This copies log to clipboard
Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.
Blade81
2010-01-23, 13:28
Due to inactivity, this thread will now be closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.