View Full Version : Trouble With Install
mattrious
2010-01-12, 03:24
Greetings,
I am attempting to install Spybot onto my Windows Vista machine and am getting the following error when I attempt to install. This error pops up after I am prompted which language I want and agree to the License Agreement, etc. Right when the program is about to start writing to the HD I get this:
Application Error
Exception EAccessViolation in module spybots162.tmp at 00321E1C. Access violation at address 00723038. Write address 00723038.
This error will continue to pop up over and over if I click anywhere on the screen except for end the program. I am pretty certain this is a virus, malware, or something preventing me from installing the program. Any advice?
Hi mattrious,
you can try to install Spybot in safe mode (http://www.pchell.com/support/safemode.shtml). Does it help you?
mattrious
2010-01-12, 17:25
Hi mattrious,
you can try to install Spybot in safe mode (http://www.pchell.com/support/safemode.shtml). Does it help you?
No. I tried that as soon as I figured out I wasn't going to be able to install under normal conditions.
Hi mattrious,
I am pretty certain this is a virus, malware, or something preventing me from installing the program. Any advice?
If you are infected with Malware, read the thread "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288) carefully, especially prepare an HijackThis logfile.
After that, open your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where someone will help you as soon as possible.
mattrious
2010-01-12, 21:05
I'm not certain it's malware. I've just no idea why it will not install unless it's something like malware or a virus? I don't have any other issues installing other programs. So this is what leads me to believe it is a malware or virus.
I'm not certain it's malware. I've just no idea why it will not install unless it's something like malware or a virus? I don't have any other issues installing other programs. So this is what leads me to believe it is a malware or virus.
Ok, I understand you. :)
Malware sometimes blocks only some security tools.
If I were you, I would open my own thread in the Malware Removal Forum.
We have to make sure that your computer is free of Malware... but in the end... it's your decision. :)
Moreover, perhaps has the analyst, who will assist you in the Malware Removal Forum, the answer to your problem...whether it's "Malware-related" or not ;)
I'm sorry that I can't help you more. :sad:
Keep me updated. :thanks:
Take care.
mattrious
2010-01-12, 23:49
Thanks for the friendly advice. I'll make a post in the Malware Removal forum. I appreciate all your assistance and I will keep you posted.