View Full Version : Trojan help
Hi.
It appears that I have a Virus/Trojan issue on my computer. In trying to solve these issues on my own (and under the direction of a friend) I ran the Malwarebytes Anti-Malware program, which successfully removed 47 infected items from my system. After running it a second time, it removed 3 infected items. A third scan showed no infected items. However, I continue to have issues and am turning to you, the experts.
As I am in uncharted territory dealing with this, I have read the information in the “Before You Post” section but I am unsure how to proceed in light of the cleaning that I have already tried. I am ready to run the ERUNT and HiJack This programs on the infected computer but am unsure whether to run them while on my user account (has admin rights and appears to be unaffected by the Trojan) or on the user account that is showing symptoms of being infected by the Trojan but without admin rights.
I will include a few more pieces of information here, although I realize I will have to explain again after running the two programs you request. It was suggested by a well meaning helper to turn off System Restore while trying to deal with the Trojan removal and after reading your information I now realize that I may have inadvertently screwed something up. It has since been turned back on.
Task Manager is grayed out only in the infected user account and, although I can get Internet access on my user account, I cannot get Internet access on that account. I cannot diagnose the connection since I removed the admin rights and don’t want to change that without knowing it is ok to do so.
Thank you in advance for whatever guidance you can give me. Your help is much appreciated! :thanks:
mla34,
Welcome to the forum. Yep, a bad restore point is better than no restore point, keep it enabled.
Please download RootRepeal from one of these locations and save it to your desktop
Here (http://ad13.geekstogo.com/RootRepeal.exe)
Here (http://download.bleepingcomputer.com/rootrepeal/RootRepeal.exe)
Here (http://rootrepeal.psikotick.com/RootRepeal.exe)
Open http://billy-oneal.com/forums/rootRepeal/rootRepealDesktopIcon.png on your desktop.
Click the http://billy-oneal.com/forums/rootRepeal/reportTab.png tab.
Click the http://billy-oneal.com/forums/rootRepeal/btnScan.png button.
Check just these boxes:
http://forums.whatthetech.com/uploads/monthly_08_2009/post-75503-1250480183.gif
Push Ok
Check the box for your main system drive (Usually C:, and press Ok.
Allow RootRepeal to run a scan of your system. This may take some time.
Once the scan completes, push the http://billy-oneal.com/forums/rootRepeal/saveReport.png button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your post.
Download random's system information tool (RSIT) by random/random from here (http://images.malwareremoval.com/random/RSIT.exe) and save it to your desktop.
Double click on RSIT.exe to run RSIT.
Click Continue at the disclaimer screen.
Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Ken,
Thank you for helping me out here. I downloaded both programs onto my desktop using my user account with admin rights. When I tried to run RootRepeal I got a small information window stating "Initializing, please wait..." and absolutely nothing happened; no windows opened. I checked in the task manager and although is was on the processes list there was no activity.
When I tried to run the RSIT program I got a window saying
"C:\Documents and Settings\Maureen\Desktop\RSIT.exe not a valid Win32 application."
I am unsure about how to get around this so I will wait for your next route of attack. Thank you again for your assistance.
Try running this program and then try RootRepeal again
Please download and run the following tool to help allow other programs to run. (Thanks to Grinler of BleepingComputer.com)
There are 4 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.
Rkill.exe http://download.bleepingcomputer.com/grinler/rkill.exe
Rkill.com http://download.bleepingcomputer.com/grinler/rkill.com
Rkill.scr http://download.bleepingcomputer.com/grinler/rkill.scr
Rkill.pif http://download.bleepingcomputer.com/grinler/rkill.pif
Hi, Ken.
I downloaded each link with the same results. Running the program opens a "DOS" looking window giving me the message "Terminating known malware processes. Please be patient." The cursor flashes and after about 30 seconds the screen disappears, along with all my desktop icons. In another few seconds the icons reappear and I have no confirmation that the program actually ran. I tried running both the RootRepeal and RSIT programs after each of the Rkill downloads hoping that maybe it had actually run but with no luck. I get the same results/messages with both of those. When I try to run RootRepeal my computer seems to be suspended with the message "initializing, please wait..." so I end up having to reboot.
Just FYI, I am using Windows XP Home edition.
Please download exeHelper (http://www.raktor.net/exeHelper/exeHelper.com) to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
Here's the log entry....
exeHelper by Raktor
Build 20091220
Run at 14:20:48 on 01/23/10
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--
My antivirus program is giving me a "registry change detected" window with the options of "allow" or "block" change. I don't want to assume anything so which should I choose?
Allow , then do this
Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.
Link 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
Link 2 (http://www.forospyware.com/sUBs/ComboFix.exe)
http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_FF.gif
http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_rename.gif
* IMPORTANT !!! Save ComboFix.exe to your Desktop
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
See this Link (http://www.bleepingcomputer.com/forums/topic114351.html) for programs that need to be disabled and instruction on how to disable them.
Remember to re-enable them when we're done.
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
http://img.photobucket.com/albums/v706/ried7/RC1.png
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
http://img.photobucket.com/albums/v706/ried7/RC2-1.png
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a New Hijackthis log.
*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.
ok....here are both logs you asked for...
ComboFix 10-01-23.02 - Maureen 01/23/2010 16:14:38.1.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.621 [GMT -5:00]
Running from: c:\documents and settings\Maureen\Desktop\Combo-Fix.exe
AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *disabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
c:\documents and settings\All Users\Application Data\MSN6
c:\documents and settings\All Users\Application Data\MSN6\au.ini
c:\documents and settings\Gregory Arnold\Application Data\MSN6
c:\documents and settings\Gregory Arnold\Application Data\MSN6\msndata.dat
c:\documents and settings\Gregory Arnold\Application Data\MSN6\msndata001.dat
c:\documents and settings\Gregory Arnold\Application Data\MSN6\msndata002.dat
c:\documents and settings\Gregory Arnold\Application Data\MSN6\msndata003.dat
c:\documents and settings\Maureen\Application Data\MSN6
c:\documents and settings\Maureen\Application Data\MSN6\msndata.dat
c:\documents and settings\Maureen\Application Data\MSN6\msndata001.dat
c:\documents and settings\Maureen\My Documents\ZbThumbnail.info
C:\s
c:\windows\EventSystem.log
c:\windows\system32\11478.exe
c:\windows\system32\15724.exe
c:\windows\system32\18467.exe
c:\windows\system32\19169.exe
c:\windows\system32\26500.exe
c:\windows\system32\26962.exe
c:\windows\system32\29358.exe
c:\windows\system32\6334.exe
c:\windows\system32\Data
c:\windows\system32\logs
c:\windows\system32\logs\Events.dat
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
-------\Legacy_LSASS
-------\Service_lsass
((((((((((((((((((((((((( Files Created from 2009-12-23 to 2010-01-23 )))))))))))))))))))))))))))))))
.
2010-01-20 17:08 . 2010-01-20 17:08 -------- d-sh--w- c:\documents and settings\Carolyn\PrivacIE
2010-01-20 17:04 . 2010-01-20 17:04 -------- d-sh--w- c:\documents and settings\Carolyn\IETldCache
2010-01-18 02:19 . 2010-01-18 13:30 -------- d-----w- c:\documents and settings\Gregory Arnold\Local Settings\Application Data\dkjyqo
2010-01-17 21:22 . 2010-01-17 21:29 -------- d-----w- c:\program files\Garmin
2010-01-17 21:22 . 2010-01-17 21:22 -------- d-----w- c:\documents and settings\All Users\Application Data\GARMIN
2010-01-17 21:22 . 2010-01-17 21:22 -------- d-----w- C:\Garmin
2010-01-17 19:49 . 2010-01-17 20:25 -------- d-----w- c:\documents and settings\Maureen\Application Data\Download Manager
2010-01-17 19:39 . 2010-01-17 20:53 -------- d-----w- c:\documents and settings\Maureen\Application Data\GARMIN
2010-01-17 01:54 . 2010-01-17 01:54 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes
2010-01-17 01:47 . 2010-01-17 01:47 -------- d-sh--w- c:\documents and settings\Administrator\IETldCache
2010-01-16 19:55 . 2010-01-16 19:55 -------- d-----w- c:\documents and settings\Maureen\Application Data\Malwarebytes
2010-01-16 19:55 . 2010-01-07 21:07 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-16 19:55 . 2010-01-16 19:55 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-01-16 19:55 . 2010-01-07 21:07 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-16 19:55 . 2010-01-17 01:55 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-30 03:16 . 2009-12-30 03:16 -------- d-sh--w- c:\documents and settings\Bob\PrivacIE
2009-12-30 03:14 . 2009-12-30 03:14 -------- d-sh--w- c:\documents and settings\Bob\IETldCache
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-01-23 21:31 . 2009-08-23 20:04 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2010-01-23 21:31 . 2009-08-23 20:02 0 ----a-w- c:\windows\system32\drivers\logiflt.iad
2010-01-23 02:54 . 2008-10-24 23:22 -------- d-----w- c:\program files\Microsoft Silverlight
2010-01-10 15:49 . 2004-04-20 23:23 41224 ----a-w- c:\documents and settings\Maureen\Application Data\wklnhst.dat
2010-01-10 12:39 . 2004-11-08 01:35 12086 -c--a-w- c:\documents and settings\Gregory Arnold\Application Data\wklnhst.dat
2009-12-21 19:14 . 2004-02-06 22:05 916480 ----a-w- c:\windows\system32\wininet.dll
2009-12-21 09:31 . 2005-09-10 18:28 -------- d-----w- c:\program files\Google
2009-12-05 18:50 . 2009-08-23 20:10 -------- d-----w- c:\documents and settings\Maureen\Application Data\Skype
2009-12-05 13:05 . 2009-08-23 20:14 -------- d-----w- c:\documents and settings\Maureen\Application Data\skypePM
2009-12-02 03:14 . 2009-12-02 02:51 -------- d-----w- c:\documents and settings\Gregory Arnold\Application Data\Skype
2009-11-25 08:01 . 2009-11-25 08:01 -------- d-----w- c:\program files\MSXML 4.0
2009-11-21 15:51 . 2002-08-29 10:00 471552 ----a-w- c:\windows\AppPatch\aclayers.dll
2008-07-31 11:32 . 2008-07-31 11:32 27024112 -c--a-w- c:\program files\PowerPointViewer.exe
2008-03-10 18:35 . 2008-03-10 18:35 0 -c--a-w- c:\program files\temp01
.
((((((((((((((((((((((((((((((((((((((((((((( AWF ))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-10-26 13:26 . 2007-10-11 00:51 39792 c:\program files\Adobe\Reader 8.0\Reader\bak\Reader_sl.exe
2008-10-15 06:04 . 2008-10-15 06:04 39792 c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe
2004-04-13 06:33 . 2004-08-25 17:52 339968 c:\program files\ATI Technologies\ATI Control Panel\bak\atiptaxx.exe
2007-08-26 22:21 . 2007-08-26 22:21 185632 c:\program files\Common Files\Real\Update_OB\bak\realsched.exe
2007-05-03 00:52 . 2006-11-23 02:10 151552 c:\program files\CyberLink\PCM4Everio\bak\EverioService.exe
2007-03-15 16:09 . 2007-03-15 16:09 460784 c:\program files\DellSupport\bak\DSAgnt.exe
2007-05-14 15:23 . 2007-01-11 19:08 387152 c:\program files\Entriq\MediaSphere\Bin\bak\EntriqMediaTray.exe
2007-06-28 14:14 . 2007-06-28 14:14 270648 c:\program files\iTunes\bak\iTunesHelper.exe
2009-09-09 02:09 . 2009-09-09 02:09 305440 c:\program files\iTunes\iTunesHelper.exe
2007-07-09 16:52 . 2007-03-14 08:43 83608 c:\program files\Java\jre1.6.0_01\bin\bak\jusched.exe
2007-04-27 14:41 . 2007-04-27 14:41 282624 c:\program files\QuickTime\bak\qttask.exe
2009-09-05 06:54 . 2009-09-05 06:54 417792 c:\program files\QuickTime\QTTask.exe
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sonic RecordNow!"="" [N/A]
"AdobeUpdater"="c:\program files\Common Files\Adobe\Updater5\AdobeUpdater.exe" [2008-09-26 2356088]
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"Shockwave Updater"="c:\windows\system32\Adobe\Shockwave 11\SwHelper_1151601.exe" [2009-07-31 468408]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-08-13 8466432]
"nwiz"="nwiz.exe" [2007-08-13 1626112]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-08-13 81920]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2009-08-13 177440]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2009-10-29 1218008]
"LogitechQuickCamRibbon"="c:\program files\Logitech\Logitech WebCam Software\LWS.exe" [2009-05-08 2780432]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-09-05 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-09-09 305440]
"McAfee Backup"="c:\program files\McAfee\MBK\McAfeeDataBackup.exe" [2009-07-09 5134864]
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"ALUAlert"="c:\program files\Symantec\LiveUpdate\ALUNotify.exe" [N/A]
c:\documents and settings\Bob\Start Menu\Programs\Startup\
PowerReg Scheduler V3.exe [2004-7-8 225280]
c:\documents and settings\Carolyn\Start Menu\Programs\Startup\
wkcalrem.LNK - c:\program files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe [2003-12-5 24651]
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
SMCWUSB-G 802.11g Wireless USB Utility.lnk - c:\program files\SMC\SMCWUSB-G 802.11g Wireless USB 2.0 Adapter\SMCWGUTI.exe [2006-6-26 610304]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 9.0 Tray Icon.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\America Online 9.0 Tray Icon.lnk
backup=c:\windows\pss\America Online 9.0 Tray Icon.lnkCommon Startup
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AsioReg]
CTASIO.DLL [N/A]
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ATIModeChange]
2004-08-25 15:27 65536 -c--a-w- c:\windows\SYSTEM32\Ati2mdxx.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ATIPTA]
c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe [N/A]
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CTDVDDet]
2002-09-30 06:00 45056 -c--a-w- c:\program files\Creative\SBAudigy2\DVDAudio\CTDVDDET.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CTHelper]
CTHELPER.EXE [N/A]
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CTSysVol]
2002-10-29 14:18 49152 -c--a-w- c:\program files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Dell AIO Printer A920]
2003-06-02 18:25 270336 ----a-w- c:\program files\Dell AIO Printer A920\dlbkbmgr.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dla]
2003-08-06 06:04 114741 -c--a-w- c:\windows\SYSTEM32\dla\tfswctrl.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IntelMeM]
2003-09-04 01:12 221184 -c--a-w- c:\program files\Intel\Modem Event Monitor\IntelMEM.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2009-09-09 02:09 305440 ----a-w- c:\program files\iTunes\iTunesHelper.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\mmtask]
2003-10-06 15:05 53248 -c--a-w- c:\program files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnappau]
2004-08-13 21:41 86016 -c--a-w- c:\program files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PCMService]
2003-08-27 00:47 204800 -c----w- c:\program files\Dell\Media Experience\PCMService.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2009-09-05 06:54 417792 ----a-w- c:\program files\QuickTime\QTTask.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
c:\program files\Java\j2re1.4.2_05\bin\jusched.exe [N/A]
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
c:\program files\Common Files\Real\Update_OB\realsched.exe [N/A]
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdateManager]
2003-08-19 05:01 110592 -c--a-w- c:\program files\Common Files\Sonic\Update Manager\sgtray.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdReg]
2000-05-11 06:00 90112 -c----w- c:\windows\Updreg.EXE
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ViewMgr]
2007-01-04 21:38 112336 ----a-w- c:\program files\Viewpoint\Viewpoint Manager\ViewMgr.exe
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\PlayOnline\\SquareEnix\\PlayOnlineViewer\\pol.exe"=
"c:\\WINDOWS\\SYSTEM32\\LEXPPS.EXE"=
"c:\\Program Files\\CyberLink\\PCM4Everio\\PCM4Everio.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2/28/2008 10:10 AM 24652]
R3 ZD1211BU(Atheros);Atheros ZD1211B IEEE 802.11 Wireless LAN Driver (USB)(Atheros);c:\windows\SYSTEM32\DRIVERS\ZD1211BU.sys [4/11/2008 8:52 PM 722432]
S2 gupdate1c9aff7d14c6f00;Google Update Service (gupdate1c9aff7d14c6f00);c:\program files\Google\Update\GoogleUpdate.exe [3/28/2009 5:52 PM 133104]
S2 MtxVideo;Matrox WDM capture/crossbar driver;c:\windows\SYSTEM32\DRIVERS\mtxvideo.sys [5/4/2008 11:22 AM 103296]
S3 SysInfo;SysInfo;c:\program files\PlayOnline\SquareEnix\PlayOnlineViewer\polcfg\sysinfo.sys [8/29/2003 2:40 PM 6912]
.
Contents of the 'Scheduled Tasks' folder
2010-01-21 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 17:34]
2010-01-18 c:\windows\Tasks\Disk Cleanup.job
- c:\windows\SYSTEM32\cleanmgr.exe [2002-08-29 00:12]
2010-01-23 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-28 22:51]
2010-01-23 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-28 22:51]
2010-01-15 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-08-16 17:22]
2010-01-01 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-08-16 17:22]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.comcast.net/home.html
uInternet Settings,ProxyOverride = *.local
Trusted Zone: dslreports.com\www
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.1.0/GarminAxControl.CAB
DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} - hxxp://www.gamehouse.com/games/gamehouse/ghplayer.cab
DPF: {775879E2-7309-4619-BB02-AADE41F4B690} - hxxp://webgames.d.tmsrv.com/c=fdb86f236d4106103ae39aef993e7860/aff=t_03cm_wg/p/release/playfirst/wg_dreamchronicles/dreamchronicles/dreamweb.1.0.0.9.cab
DPF: {E41BA393-9078-424E-9554-9DB5126F5F4C} - hxxp://www.shockwave.com/content/dreamchronicles2/sis/dream2web.1.0.0.13.cab
.
- - - - ORPHANS REMOVED - - - -
WebBrowser-{E6AE90A4-1B01-47F0-AA78-E6B122E145E9} - (no file)
AddRemove-WebCyberCoach_wtrb - c:\program files\WebCyberCoach\b_Dell\WCC_Wipe.exe WebCyberCoach ext\wtrb
**************************************************************************
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-01-23 16:38
Windows 5.1.2600 Service Pack 3 NTFS
scanning hidden processes ...
scanning hidden autostart entries ...
scanning hidden files ...
scan completed successfully
hidden files: 0
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
- - - - - - - > 'explorer.exe'(4352)
c:\windows\system32\WININET.dll
c:\windows\TEMP\logishrd\LVPrcInj01.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\IEFRAME.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\LEXBCES.EXE
c:\windows\system32\LEXPPS.EXE
c:\progra~1\COMMON~1\AOL\ACS\acsd.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\System32\CTsvcCDA.exe
c:\program files\Creative\Shared Files\CTDevSrv.exe
c:\program files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
c:\progra~1\McAfee\MSC\mcmscsvc.exe
c:\progra~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\progra~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\program files\McAfee\MPF\MPFSrv.exe
c:\windows\system32\nvsvc32.exe
c:\windows\system32\HPZipm12.exe
c:\program files\CyberLink\Shared Files\RichVideo.exe
c:\progra~1\mcafee.com\agent\mcagent.exe
c:\windows\wanmpsvc.exe
c:\windows\System32\MsPMSPSv.exe
c:\windows\system32\RUNDLL32.EXE
c:\program files\Common Files\Logishrd\LQCVFX\COCIManager.exe
c:\program files\iPod\bin\iPodService.exe
c:\progra~1\McAfee\VIRUSS~1\mcsysmon.exe
.
**************************************************************************
.
Completion time: 2010-01-23 16:48:28 - machine was rebooted
ComboFix-quarantined-files.txt 2010-01-23 21:48
Pre-Run: 28,153,606,144 bytes free
Post-Run: 30,618,271,744 bytes free
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn
- - End Of File - - 9A1077F98D7484AF066C2F5BC6094D37
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:06:13 PM, on 1/23/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\dmadmin.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
C:\Program Files\SMC\SMCWUSB-G 802.11g Wireless USB 2.0 Adapter\SMCWGUTI.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\internet explorer\iexplore.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: AOL Search Enhancement - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AIM Search\AOLSearch.dll (file missing)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: (no name) - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [McAfee Backup] "C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe"
O4 - HKCU\..\Run: [AdobeUpdater] "C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe"
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.shockwave.com/gamelanding/dailymahjong.jsp"
O4 - HKUS\S-1-5-18\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SMCWUSB-G 802.11g Wireless USB Utility.lnk = C:\Program Files\SMC\SMCWUSB-G 802.11g Wireless USB 2.0 Adapter\SMCWGUTI.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://www.dslreports.com
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/2.9.1.0/GarminAxControl.CAB
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/cabs/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=48835
O16 - DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} (Disney Online Games ActiveX Control) - http://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {64D01C7F-810D-446E-A07E-456746835644} (AtlBoxWordCtlAttrib Class) - http://chill.comcast.net/Gameshell/online/en/abc_island/abcisland.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1188277990390
O16 - DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} (GameHouse Games Player) - http://www.gamehouse.com/games/gamehouse/ghplayer.cab
O16 - DPF: {775879E2-7309-4619-BB02-AADE41F4B690} (CPlayFirstdreamControl Object) - http://webgames.d.tmsrv.com/c=fdb86f236d4106103ae39aef993e7860/aff=t_03cm_wg/p/release/playfirst/wg_dreamchronicles/dreamchronicles/dreamweb.1.0.0.9.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://chill.comcast.net/GameShell/online/en/luxor/mjolauncher.cab
O16 - DPF: {A219C6A1-B503-42A9-95DC-A84B2CC1231F} (AtlAsianataCtlAttrib Class) - http://chill.comcast.net/GameShell/online/en/Asianata/asianata.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
O16 - DPF: {CE7D2BF2-D173-4CE2-9DAF-15EA153B5B43} (MediaControl Class) - http://entriq.vo.llnwd.net/o1/NBCUniversal/cabs/Entriq_3_5_2_2_Silent.cab
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://chill.comcast.net/Gameshell/GameHost/1.0/OberonGameHost.cab
O16 - DPF: {DE0FB644-C59B-46D1-B650-88BA945BC98F} (NBCUniversal Class) - http://entriq.vo.llnwd.net/o1/NBCUniversal/cabs/NBCUniversal_1_0_0_7.cab
O16 - DPF: {E41BA393-9078-424E-9554-9DB5126F5F4C} (CPlayFirstDreamChronControl Object) - http://www.shockwave.com/content/dreamchronicles2/sis/dream2web.1.0.0.13.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup163.cab
O18 - Protocol: jpip - {B92DD248-E3D5-4A92-B311-C9B841681455} - C:\Program Files\LizardTech\Express View\expressview.dll
O18 - Protocol: sidlet - {B92DD248-E3D5-4A92-B311-C9B841681455} - C:\Program Files\LizardTech\Express View\expressview.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: CT Device Query service (CTDevice_Srv) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTDevSrv.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Update Service (gupdate1c9aff7d14c6f00) (gupdate1c9aff7d14c6f00) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: Sony SCSI Helper Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\Fsk\SonySCSIHelperService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
--
End of file - 14265 bytes
Hi,
Go to your Add Remove Programs in the Control Panel and uninstall Viewpoint, it installs without your knowledge or consent, is considered Adware, uses system resources and is not needed for anything.
You need to enable windows to Show all Files and Folders
Instructions for your Operating System HERE (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
c:\documents and settings\Gregory Arnold\Local Settings\Application Data\dkjyqo <--Delete this folder
c:\program files\temp01 <--Can you tell me what this is ??
Please download FindAWF (http://noahdfear.geekstogo.com/FindAWF.exe) and save it to your desktop
* Double-click FindAWF.exe to start the tool.
* Select option #1 - Scan for bak folders by typing 1 and press 'Enter'
* When the tool has completed, a report will open up in notepad. Please post the results of the awf.txt here.
**Do not run any other option unless directed to do so.**
Here is the log file from AWF scan...
Find AWF report by noahdfear ©2006
Version 1.40
The current date is: Sat 01/23/2010
The current time is: 22:57:25.25
bak folders found
~~~~~~~~~~~
Directory of C:\PROGRA~1\DELLSU~1\BAK
03/15/2007 11:09 AM 460,784 DSAgnt.exe
1 File(s) 460,784 bytes
Directory of C:\PROGRA~1\ITUNES\BAK
06/28/2007 09:14 AM 270,648 iTunesHelper.exe
1 File(s) 270,648 bytes
Directory of C:\PROGRA~1\MYSI\BAK
0 File(s) 0 bytes
Directory of C:\PROGRA~1\QUICKT~1\BAK
04/27/2007 09:41 AM 282,624 qttask.exe
1 File(s) 282,624 bytes
Directory of C:\PROGRA~1\ATITEC~1\ATICON~1\BAK
08/25/2004 12:52 PM 339,968 atiptaxx.exe
1 File(s) 339,968 bytes
Directory of C:\PROGRA~1\CYBERL~1\PCM4EV~1\BAK
11/22/2006 09:10 PM 151,552 EverioService.exe
1 File(s) 151,552 bytes
Directory of C:\PROGRA~1\ADOBE\READER~1.0\READER\BAK
10/10/2007 07:51 PM 39,792 Reader_sl.exe
1 File(s) 39,792 bytes
Directory of C:\PROGRA~1\COMMON~1\REAL\UPDATE~1\BAK
08/26/2007 05:21 PM 185,632 realsched.exe
1 File(s) 185,632 bytes
Directory of C:\PROGRA~1\ENTRIQ\MEDIAS~1\BIN\BAK
01/11/2007 02:08 PM 387,152 EntriqMediaTray.exe
1 File(s) 387,152 bytes
Directory of C:\PROGRA~1\JAVA\JRE16~1.0_0\BIN\BAK
03/14/2007 03:43 AM 83,608 jusched.exe
1 File(s) 83,608 bytes
Duplicate files of bak directory contents
~~~~~~~~~~~~~~~~~~~~~~~
460784 Mar 15 2007 "C:\Program Files\DellSupport\bak\DSAgnt.exe"
270648 Jun 28 2007 "C:\Program Files\iTunes\iTunesHelper.exe2766896034"
270648 Jun 28 2007 "C:\Program Files\iTunes\bak\iTunesHelper.exe"
102400 Sep 19 2009 "C:\WINDOWS\Installer\{EC2A8F27-4FBF-4E41-B27B-FE822511B761}\iTunesIco.exe"
417792 Sep 5 2009 "C:\Program Files\QuickTime\QTTask.exe"
282624 Apr 27 2007 "C:\Program Files\QuickTime\bak\qttask.exe"
339968 Aug 25 2004 "C:\Program Files\ATI Technologies\ATI Control Panel\bak\atiptaxx.exe"
151552 Nov 22 2006 "C:\Program Files\CyberLink\PCM4Everio\bak\EverioService.exe"
39792 Oct 15 2008 "C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe"
39792 Oct 10 2007 "C:\Program Files\Adobe\Reader 8.0\Reader\bak\Reader_sl.exe"
185632 Aug 26 2007 "C:\Program Files\Common Files\Real\Update_OB\bak\realsched.exe"
387152 Jan 11 2007 "C:\Program Files\Entriq\MediaSphere\Bin\bak\EntriqMediaTray.exe"
36975 Mar 4 2005 "C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe"
36975 Aug 26 2005 "C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe"
36975 Nov 10 2005 "C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe"
83608 Mar 14 2007 "C:\Program Files\Java\jre1.6.0_01\bin\bak\jusched.exe"
end of report
Also, the file you are asking about is a lone file among the folders in my program files directory. The size is 0 bytes - nothing in there?
Do you want me to delete it?
One more point I'm worried about is that while I was away from my computer, my antivirus has been disabled. It was fine after completing the last task so I am not sure what happened.
Thanks again for your help.
Ken..
oops...disregard the antivirus notice concern....I had forgotten to go back and enable the firewall, etc....so sorry.....
Good Morning,
Go to your Add Remove Programs in the Control Panel and uninstall Viewpoint, it installs without your knowledge or consent, is considered Adware, uses system resources and is not needed for anything.
Then update your Java, its important that you uninstall previous versions
Download the latest version Here (http://java.sun.com/javase/downloads/index.jsp) save it, do not install it yet.
Java SE Runtime Environment (JRE)JRE 6 Update 18 <--The wording is confusing but this is what you need
Go to your Add Remove Programs in the Control Panel and uninstall any previous versions of Java
Reboot your computer
Install the latest version
You can verify the installation Here (http://www.java.com/en/download/help/testvm.xml)
Open Notepad Go to Start> All Programs> Assessories> Notepad ( this will only work with Notepad )and copy all the text inside the Codebox by highlighting it all and pressing CTRL C on your keyboard, then paste it into Notepad, make sure there is no space before and above Folder::
Folder::
c:\program files\Viewpoint
AWF::
c:\program files\ATI Technologies\ATI Control Panel\bak\atiptaxx.exe
c:\program files\Common Files\Real\Update_OB\bak\realsched.exe
c:\program files\CyberLink\PCM4Everio\bak\EverioService.exe
c:\program files\DellSupport\bak\DSAgnt.exe
c:\program files\Entriq\MediaSphere\Bin\bak\EntriqMediaTray.exe
Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ViewMgr]
Save this as CFScript to your desktop.
Then drag the CFScript into ComboFix.exe as you see in the screenshot below.
http://i24.photobucket.com/albums/c30/ken545/CFScriptB-4.gif
This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply together with a new HijackThis log.
Hi, Ken.
Uninstalled the Viewpoint stuff last night and forgot to tell you...sorry.
Went to the website to download, but not install, the latest version of Java SE Runtime Environment. Downloaded to my desktop after choosing Windows as the platform. However, got a box at the top of the webpage that the website wants to run an add-on "Java Web Start ActiveX Control from SunMicrosystems, Inc. If you trust the website and add-on and want to allow it to run, click here." I did not. (Maybe I should have?)
Uninstalled the Java stuff in Add/Remove Programs. Rebooted computer.
Tried to install the new Java and got the following msg box.
C:\Documents and Settings\Maureen\Desktop\jre-6u18-windows-i586.exe is not a valid Win32 application.
Did I choose the wrong file to download? Should I have accepted the add on msg?
I will be offline most of the day - should be back this evening...just wanted to let you know why you don't get a response from me till later. Thank you!
The add on would have been ok, just delete that one and try redownloading it again
Hey, Ken.
I deleted the file, redownloaded it with no problems. Verified that it is working fine.
Copied text into Notepad and saved it to my desktop. When I went to drag it to the ComboFix icon....well, i can't find an icon for the ComboFix program. Somehow either I never saved it to my desktop or it disappeared?
I went back to your post (#8) with the download instructions to redownload it. Link 1 doesn't work and Link 2 is entirely in spanish...I don't speak spanish and I didn't see anything that remotely looked like ComboFix. Could you resend me a link? I'm sorry.....thank you!:red:
Hi,
Combofix is temporarily down for maintenance so you cant re download it .
Those AWF files may not be anything to worry about, they may just be leftover entries but running to tool to make sure can't hurt.
Double-click FindAWF.exe to start the tool.
* Select option #2 - Restore files from bak folders by typing 2 and press 'Enter'
* A text file will open up. Please copy/paste the following bolded text into the text file:
c:\program files\ATI Technologies\ATI Control Panel\bak\atiptaxx.exe
c:\program files\Common Files\Real\Update_OB\bak\realsched.exe
c:\program files\CyberLink\PCM4Everio\bak\EverioService.exe
c:\program files\DellSupport\bak\DSAgnt.exe
c:\program files\Entriq\MediaSphere\Bin\bak\EntriqMediaTray.exe
* Close the .txt file and click 'Yes' to save the changes.
* When the tool has completed, a report will open up in notepad.
Please post the results of the awf.txt here.
hi Ken...here is the AWF txt file
Find AWF report by noahdfear ©2006
Version 1.40
Option 2 run successfully
The current date is: Mon 01/25/2010
The current time is: 8:05:24.43
bak folders found
~~~~~~~~~~~
Directory of C:\PROGRA~1\DELLSU~1\BAK
03/15/2007 11:09 AM 460,784 DSAgnt.exe
1 File(s) 460,784 bytes
Directory of C:\PROGRA~1\ITUNES\BAK
06/28/2007 09:14 AM 270,648 iTunesHelper.exe
1 File(s) 270,648 bytes
Directory of C:\PROGRA~1\MYSI\BAK
0 File(s) 0 bytes
Directory of C:\PROGRA~1\QUICKT~1\BAK
04/27/2007 09:41 AM 282,624 qttask.exe
1 File(s) 282,624 bytes
Directory of C:\PROGRA~1\ATITEC~1\ATICON~1\BAK
08/25/2004 12:52 PM 339,968 atiptaxx.exe
1 File(s) 339,968 bytes
Directory of C:\PROGRA~1\CYBERL~1\PCM4EV~1\BAK
11/22/2006 09:10 PM 151,552 EverioService.exe
1 File(s) 151,552 bytes
Directory of C:\PROGRA~1\ADOBE\READER~1.0\READER\BAK
10/10/2007 07:51 PM 39,792 Reader_sl.exe
1 File(s) 39,792 bytes
Directory of C:\PROGRA~1\COMMON~1\REAL\UPDATE~1\BAK
08/26/2007 05:21 PM 185,632 realsched.exe
1 File(s) 185,632 bytes
Directory of C:\PROGRA~1\ENTRIQ\MEDIAS~1\BIN\BAK
01/11/2007 02:08 PM 387,152 EntriqMediaTray.exe
1 File(s) 387,152 bytes
Directory of C:\PROGRA~1\JAVA\JRE16~1.0_0\BIN\BAK
03/14/2007 03:43 AM 83,608 jusched.exe
1 File(s) 83,608 bytes
Duplicate files of bak directory contents
~~~~~~~~~~~~~~~~~~~~~~~
460784 Mar 15 2007 "C:\Program Files\DellSupport\bak\DSAgnt.exe"
270648 Jun 28 2007 "C:\Program Files\iTunes\iTunesHelper.exe2766896034"
270648 Jun 28 2007 "C:\Program Files\iTunes\bak\iTunesHelper.exe"
102400 Sep 19 2009 "C:\WINDOWS\Installer\{EC2A8F27-4FBF-4E41-B27B-FE822511B761}\iTunesIco.exe"
417792 Sep 5 2009 "C:\Program Files\QuickTime\QTTask.exe"
282624 Apr 27 2007 "C:\Program Files\QuickTime\bak\qttask.exe"
339968 Aug 25 2004 "C:\Program Files\ATI Technologies\ATI Control Panel\bak\atiptaxx.exe"
151552 Nov 22 2006 "C:\Program Files\CyberLink\PCM4Everio\bak\EverioService.exe"
39792 Oct 15 2008 "C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe"
39792 Oct 10 2007 "C:\Program Files\Adobe\Reader 8.0\Reader\bak\Reader_sl.exe"
185632 Aug 26 2007 "C:\Program Files\Common Files\Real\Update_OB\bak\realsched.exe"
387152 Jan 11 2007 "C:\Program Files\Entriq\MediaSphere\Bin\bak\EntriqMediaTray.exe"
246504 Jan 11 2010 "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
83608 Mar 14 2007 "C:\Program Files\Java\jre1.6.0_01\bin\bak\jusched.exe"
end of report
just fyi....when I clicked on the awf program, McAfee popped up a potentially unwanted program msg...name is PrcViewer...is that the AWF?
options are to remove or trust...I've left it on my desktop until I know what to do with it...thanks
PrcViewer. <--Can be good or bad, if McAfee wants to remove it , let it
Double-click FindAWF.exe to start the tool.
Select option #3 - Remove bak folders by typing 3 and press 'Enter'
A text file will open up. Please copy/paste the following bolded text into the text file:
C:\Program Files\DellSupport\bak
C:\Program Files\iTunes\bak
C:\Program Files\QuickTime\bak
C:\Program Files\ATI Technologies\ATI Control Panel\bak
C:\Program Files\Adobe\Reader 8.0\Reader\bak
C:\Program Files\Common Files\Real\Update_OB\bak
C:\Program Files\Entriq\MediaSphere\Bin\bak
C:\Program Files\Java\jre1.6.0_01\bin\bak
* Close the .txt file and click 'Yes' to save the changes.
* When the tool has completed, a report will open up in notepad.
Please post the results of the awf.txt here.
Here you go, Ken....
Find AWF report by noahdfear ©2006
Version 1.40
Option 3 run successfully
The current date is: Mon 01/25/2010
The current time is: 10:36:52.84
bak folders found
~~~~~~~~~~~
Directory of C:\PROGRA~1\MYSI\BAK
0 File(s) 0 bytes
Directory of C:\PROGRA~1\CYBERL~1\PCM4EV~1\BAK
11/22/2006 09:10 PM 151,552 EverioService.exe
1 File(s) 151,552 bytes
Duplicate files of bak directory contents
~~~~~~~~~~~~~~~~~~~~~~~
151552 Nov 22 2006 "C:\Program Files\CyberLink\PCM4Everio\bak\EverioService.exe"
end of report
McAfee couldn't remove the PrcViewer and told me to do it manually. I found the file and deleted it. It was identified as "Command Line Process Utility"
and also listed a website - beyondlogic.org?
Thanks.
Go ahead and drag Combofix to the trash and grab a fresh copy and run it and post the log please
Download ComboFix from one of these locations:
Link 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
Link 2 (http://www.forospyware.com/sUBs/ComboFix.exe)
* IMPORTANT !!! Save ComboFix.exe to your Desktop
ComboFix 10-01-24.05 - Maureen 01/25/2010 11:39:09.2.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.618 [GMT -5:00]
Running from: c:\documents and settings\Maureen\Desktop\Combo-Fix.exe
AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
c:\windows\TEMP\logishrd\LVPrcInj01.dll
.
((((((((((((((((((((((((( Files Created from 2009-12-25 to 2010-01-25 )))))))))))))))))))))))))))))))
.
2010-01-25 00:56 . 2010-01-25 00:56 -------- d-----w- c:\program files\Common Files\Java
2010-01-25 00:55 . 2010-01-25 00:55 411368 ----a-w- c:\windows\system32\deploytk.dll
2010-01-23 22:05 . 2010-01-23 22:05 -------- d-----w- c:\program files\Trend Micro
2010-01-20 17:08 . 2010-01-20 17:08 -------- d-sh--w- c:\documents and settings\Carolyn\PrivacIE
2010-01-20 17:04 . 2010-01-20 17:04 -------- d-sh--w- c:\documents and settings\Carolyn\IETldCache
2010-01-17 21:22 . 2010-01-17 21:29 -------- d-----w- c:\program files\Garmin
2010-01-17 21:22 . 2010-01-17 21:22 -------- d-----w- c:\documents and settings\All Users\Application Data\GARMIN
2010-01-17 21:22 . 2010-01-17 21:22 -------- d-----w- C:\Garmin
2010-01-17 19:49 . 2010-01-17 20:25 -------- d-----w- c:\documents and settings\Maureen\Application Data\Download Manager
2010-01-17 19:39 . 2010-01-17 20:53 -------- d-----w- c:\documents and settings\Maureen\Application Data\GARMIN
2010-01-17 01:54 . 2010-01-17 01:54 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes
2010-01-17 01:47 . 2010-01-17 01:47 -------- d-sh--w- c:\documents and settings\Administrator\IETldCache
2010-01-16 19:55 . 2010-01-16 19:55 -------- d-----w- c:\documents and settings\Maureen\Application Data\Malwarebytes
2010-01-16 19:55 . 2010-01-07 21:07 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-16 19:55 . 2010-01-16 19:55 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-01-16 19:55 . 2010-01-07 21:07 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-16 19:55 . 2010-01-17 01:55 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-30 03:16 . 2009-12-30 03:16 -------- d-sh--w- c:\documents and settings\Bob\PrivacIE
2009-12-30 03:14 . 2009-12-30 03:14 -------- d-sh--w- c:\documents and settings\Bob\IETldCache
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-01-25 16:54 . 2009-08-23 20:04 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2010-01-25 16:54 . 2009-08-23 20:02 0 ----a-w- c:\windows\system32\drivers\logiflt.iad
2010-01-25 15:36 . 2007-07-04 12:37 -------- d-----w- c:\program files\iTunes
2010-01-25 15:36 . 2007-07-04 12:34 -------- d-----w- c:\program files\QuickTime
2010-01-25 15:36 . 2007-04-08 18:25 -------- d-----w- c:\program files\DellSupport
2010-01-25 00:55 . 2004-04-13 06:25 -------- d-----w- c:\program files\Java
2010-01-24 03:49 . 2005-04-03 16:04 -------- d-----w- c:\documents and settings\Carolyn\Application Data\Viewpoint
2010-01-24 03:49 . 2005-04-03 01:34 -------- d-----w- c:\documents and settings\Gregory Arnold\Application Data\Viewpoint
2010-01-24 03:49 . 2004-04-13 06:39 -------- d-----w- c:\documents and settings\All Users\Application Data\Viewpoint
2010-01-23 02:54 . 2008-10-24 23:22 -------- d-----w- c:\program files\Microsoft Silverlight
2010-01-10 15:49 . 2004-04-20 23:23 41224 ----a-w- c:\documents and settings\Maureen\Application Data\wklnhst.dat
2010-01-10 12:39 . 2004-11-08 01:35 12086 -c--a-w- c:\documents and settings\Gregory Arnold\Application Data\wklnhst.dat
2009-12-21 19:14 . 2004-02-06 22:05 916480 ------w- c:\windows\system32\wininet.dll
2009-12-21 09:31 . 2005-09-10 18:28 -------- d-----w- c:\program files\Google
2009-12-05 18:50 . 2009-08-23 20:10 -------- d-----w- c:\documents and settings\Maureen\Application Data\Skype
2009-12-05 13:05 . 2009-08-23 20:14 -------- d-----w- c:\documents and settings\Maureen\Application Data\skypePM
2009-12-02 03:14 . 2009-12-02 02:51 -------- d-----w- c:\documents and settings\Gregory Arnold\Application Data\Skype
2009-11-21 15:51 . 2002-08-29 10:00 471552 ----a-w- c:\windows\AppPatch\aclayers.dll
2008-07-31 11:32 . 2008-07-31 11:32 27024112 -c--a-w- c:\program files\PowerPointViewer.exe
2008-03-10 18:35 . 2008-03-10 18:35 0 -c--a-w- c:\program files\temp01
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AdobeUpdater"="c:\program files\Common Files\Adobe\Updater5\AdobeUpdater.exe" [2008-09-26 2356088]
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"Shockwave Updater"="c:\windows\system32\Adobe\Shockwave 11\SwHelper_1151601.exe" [2009-07-31 468408]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-08-13 8466432]
"nwiz"="nwiz.exe" [2007-08-13 1626112]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-08-13 81920]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2009-08-13 177440]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2009-10-29 1218008]
"LogitechQuickCamRibbon"="c:\program files\Logitech\Logitech WebCam Software\LWS.exe" [2009-05-08 2780432]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-09-05 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-09-09 305440]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-01-11 246504]
c:\documents and settings\Bob\Start Menu\Programs\Startup\
PowerReg Scheduler V3.exe [2004-7-8 225280]
c:\documents and settings\Carolyn\Start Menu\Programs\Startup\
wkcalrem.LNK - c:\program files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe [2003-12-5 24651]
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
SMCWUSB-G 802.11g Wireless USB Utility.lnk - c:\program files\SMC\SMCWUSB-G 802.11g Wireless USB 2.0 Adapter\SMCWGUTI.exe [2006-6-26 610304]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 9.0 Tray Icon.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\America Online 9.0 Tray Icon.lnk
backup=c:\windows\pss\America Online 9.0 Tray Icon.lnkCommon Startup
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ATIModeChange]
2004-08-25 15:27 65536 -c--a-w- c:\windows\SYSTEM32\Ati2mdxx.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CTDVDDet]
2002-09-30 06:00 45056 -c--a-w- c:\program files\Creative\SBAudigy2\DVDAudio\CTDVDDET.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CTSysVol]
2002-10-29 14:18 49152 -c--a-w- c:\program files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Dell AIO Printer A920]
2003-06-02 18:25 270336 ----a-w- c:\program files\Dell AIO Printer A920\dlbkbmgr.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dla]
2003-08-06 06:04 114741 -c--a-w- c:\windows\SYSTEM32\dla\tfswctrl.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IntelMeM]
2003-09-04 01:12 221184 -c--a-w- c:\program files\Intel\Modem Event Monitor\IntelMEM.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2009-09-09 02:09 305440 ----a-w- c:\program files\iTunes\iTunesHelper.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\mmtask]
2003-10-06 15:05 53248 -c--a-w- c:\program files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnappau]
2004-08-13 21:41 86016 -c--a-w- c:\program files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PCMService]
2003-08-27 00:47 204800 -c----w- c:\program files\Dell\Media Experience\PCMService.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2009-09-05 06:54 417792 ----a-w- c:\program files\QuickTime\QTTask.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdateManager]
2003-08-19 05:01 110592 -c--a-w- c:\program files\Common Files\Sonic\Update Manager\sgtray.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdReg]
2000-05-11 06:00 90112 -c----w- c:\windows\Updreg.EXE
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\PlayOnline\\SquareEnix\\PlayOnlineViewer\\pol.exe"=
"c:\\WINDOWS\\SYSTEM32\\LEXPPS.EXE"=
"c:\\Program Files\\CyberLink\\PCM4Everio\\PCM4Everio.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
R3 ZD1211BU(Atheros);Atheros ZD1211B IEEE 802.11 Wireless LAN Driver (USB)(Atheros);c:\windows\SYSTEM32\DRIVERS\ZD1211BU.sys [4/11/2008 8:52 PM 722432]
S2 gupdate1c9aff7d14c6f00;Google Update Service (gupdate1c9aff7d14c6f00);c:\program files\Google\Update\GoogleUpdate.exe [3/28/2009 5:52 PM 133104]
S2 MtxVideo;Matrox WDM capture/crossbar driver;c:\windows\SYSTEM32\DRIVERS\mtxvideo.sys [5/4/2008 11:22 AM 103296]
S3 SysInfo;SysInfo;c:\program files\PlayOnline\SquareEnix\PlayOnlineViewer\polcfg\sysinfo.sys [8/29/2003 2:40 PM 6912]
.
Contents of the 'Scheduled Tasks' folder
2010-01-21 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 17:34]
2010-01-25 c:\windows\Tasks\Disk Cleanup.job
- c:\windows\SYSTEM32\cleanmgr.exe [2002-08-29 00:12]
2010-01-25 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-28 22:51]
2010-01-25 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-28 22:51]
2010-01-15 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-08-16 17:22]
2010-01-01 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-08-16 17:22]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.comcast.net/home.html
uInternet Settings,ProxyOverride = *.local
Trusted Zone: dslreports.com\www
Trusted Zone: mcafee.com
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.1.0/GarminAxControl.CAB
DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} - hxxp://www.gamehouse.com/games/gamehouse/ghplayer.cab
DPF: {775879E2-7309-4619-BB02-AADE41F4B690} - hxxp://webgames.d.tmsrv.com/c=fdb86f236d4106103ae39aef993e7860/aff=t_03cm_wg/p/release/playfirst/wg_dreamchronicles/dreamchronicles/dreamweb.1.0.0.9.cab
DPF: {E41BA393-9078-424E-9554-9DB5126F5F4C} - hxxp://www.shockwave.com/content/dreamchronicles2/sis/dream2web.1.0.0.13.cab
.
- - - - ORPHANS REMOVED - - - -
HKCU-Run-Sonic RecordNow! - (no file)
HKU-Default-Run-ALUAlert - c:\program files\Symantec\LiveUpdate\ALUNotify.exe
MSConfigStartUp-AsioReg - CTASIO.DLL
MSConfigStartUp-ATIPTA - c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe
MSConfigStartUp-CTHelper - CTHELPER.EXE
MSConfigStartUp-SunJavaUpdateSched - c:\program files\Java\j2re1.4.2_05\bin\jusched.exe
MSConfigStartUp-TkBellExe - c:\program files\Common Files\Real\Update_OB\realsched.exe
MSConfigStartUp-ViewMgr - c:\program files\Viewpoint\Viewpoint Manager\ViewMgr.exe
**************************************************************************
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-01-25 11:56
Windows 5.1.2600 Service Pack 3 NTFS
scanning hidden processes ...
scanning hidden autostart entries ...
scanning hidden files ...
scan completed successfully
hidden files: 0
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
- - - - - - - > 'explorer.exe'(5732)
c:\windows\system32\WININET.dll
c:\windows\TEMP\logishrd\LVPrcInj01.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\IEFRAME.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\LEXBCES.EXE
c:\windows\system32\LEXPPS.EXE
c:\progra~1\COMMON~1\AOL\ACS\acsd.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\System32\CTsvcCDA.exe
c:\program files\Creative\Shared Files\CTDevSrv.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
c:\progra~1\McAfee\MSC\mcmscsvc.exe
c:\progra~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\progra~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\program files\McAfee\MPF\MPFSrv.exe
c:\windows\system32\nvsvc32.exe
c:\windows\system32\HPZipm12.exe
c:\program files\CyberLink\Shared Files\RichVideo.exe
c:\progra~1\mcafee.com\agent\mcagent.exe
c:\windows\wanmpsvc.exe
c:\windows\System32\MsPMSPSv.exe
c:\windows\system32\RUNDLL32.EXE
c:\program files\Common Files\Logishrd\LQCVFX\COCIManager.exe
c:\program files\iPod\bin\iPodService.exe
c:\progra~1\McAfee\VIRUSS~1\mcsysmon.exe
.
**************************************************************************
.
Completion time: 2010-01-25 12:11:43 - machine was rebooted
ComboFix-quarantined-files.txt 2010-01-25 17:11
ComboFix2.txt 2010-01-23 21:48
Pre-Run: 30,423,629,824 bytes free
Post-Run: 30,417,563,648 bytes free
- - End Of File - - 3712C78E3B94289795482FE583CADB47
ok...just fyi - I will be away from my computer for a few hours but will be back to do the next task...thank you!
Hi
c:\program files\temp01<--This is back, did you delete it ?
c:\\Program Files\\LimeWire <--If you use file sharing programs like this one I guarantee that you will become infected again in the future. Your downloading files and whatnot from an unknown source and some include malicious code bundled with them. Its kind of like playing Russian Roulette malwarewise.
The rest of your log looks fine, how are things running now ?
Hi, Ken.
I deleted LimeWire (kid's program) and the temp01 file is still there becuase I never deleted it. You asked me in post#10 if I knew what it was and although I responded about it in post#11 I didn't realize that you wanted me to delete it. I don't want to do a thing unless you have specifically asked me to do it...lol..I am a bit timid about screwing something up, I guess...
Should I go ahead and delete that temp01 file?
As I posted in my initial post, the symptoms have been on my husband's user account and it got to the point where we couldn't even establish an internet connection. So I have been doing all of this work while on my user account. My account seems to be free of issues thus far.
I just tried to connect on his account and was not able to. I switched his account to have admin rights so I could do a connection diagnostics and after running the short wizard it tells me to contact my network administrator. The connection icon in his task bar is fine and shows the connection but when I try to go to a website I get the "Internet Explorer cannot display this webpage" msg along with the "Diagnose connection problem" box. The other issue with the connection is that on his user account, the wireless sometimes connects to a neighbor's FIOS account. If I try to switch it to our account, sometimes it will work, sometimes not. I also got a msg that there was no wireless card found. After deciding to come back to my user account to post to you I tried to log off his user account and the computer froze. The desktop icons disappeared but I was still looking at his desktop screen. I ended up having to hit the button and turn the computer off. How do I check to see if his account is working normally if I can't connect to the internet?
I am seeing now that all the accounts at any given time will connect to the neighbor's FIOS account, even though it sometimes starts with our account. I'm not sure why that is happening. Even my connection right now has switched to the FIOS. His user account is the only one that I can't get connected. Should I put things on hold and call Comcast to check on things?
The task manager is also still grayed out on that one account.
It also appears that our other computer is infected but since we have been working on this one I shut it down and disconnected the internet connection. I would like to get this one cleaned up before tackling that one. I will eventually have to deal with that one but realize that I will probably have to start from the beginning by posting a new thread. I am not sure you will want to work with me on that and I completely understand if you need to move on.
Please advise me on what you think my next step should be. Thanks so much.
Good Morning,
Sorry for the late reply , big storm came through our area and was without power the past 12 hours or so.
temp01 Look for this in the Add Remove programs in the Control Panel and if its there and you dont know what it is than uninstall it, then delete the folder if its still there.
As far as the problems with the other user accounts, why don't you post here as we just do malware removal on this forum.
http://forums.whatthetech.com/Microsoft_Windows_f119.html
As far as the other computer, just start a new topic for it, if I miss it one of our fine staff of helpers will pick it up.
AWF <--Drag it to the trash
Malwarebytes <-- Yours to keep also, check for updates and run a scan now and then.
Combofix <---Is not a general cleaning tool, just run it with supervision or you can bork your system
Click START then RUN
Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
http://i189.photobucket.com/albums/z176/EPL47/CF_Cleanup.png
When shown the disclaimer, Select "2"
The above procedure will:
Delete the following:
ComboFix and its associated files and folders.
VundoFix backups, if present
The C:\Deckard folder, if present
The C:_OtMoveIt folder, if present
Reset the clock settings.
Hide file extensions, if required.
Hide System/Hidden files, if required.
Reset System Restore.
How did I get infected in the first place ?
Read these links and find out how to prevent getting infected again.
Tutorial for System Restore (http://www.bleepingcomputer.com/tutorials/tutorial56.html) <-- Do this first to prevent yourself from being reinfected.
WhattheTech (http://forums.whatthetech.com/So_how_did_I_get_infected_in_the_first_place_t57817.html)
Grinler BleepingComputer (http://www.bleepingcomputer.com/forums/topic2520.html)
GeeksTo Go (http://www.geekstogo.com/forum/index.php?autocom=custom&page=How_did_I)
Dslreports (http://www.dslreports.com/faq/10002)
Keep in mind if you install some of these programs. Only ONE Anti Virus and only ONE Firewall is recommended, more is overkill and can cause you problems. You can install all the Spyware programs I have listed without any problems. If you install Spyware Blaster and Spyware Guard, they will conflict with the TeaTimer in Spybot , you can still install Spybot Search and Destroy but do not enable the TeaTimer .
Here are some free programs to install, all free and highly regarded by the fine people in the Malware Removal Community
Spybot Search and Destroy 1.6 (http://www.safer-networking.org/en/download/)
Check for Updates/ Immunize and run a Full System Scan on a regular basis. If you install Spyware Blaster ( Recommended ) then do not enable the TeaTimer in Spybot Search and Destroy.
Spyware Blaster (http://www.javacoolsoftware.com/spywareblaster.html) It will prevent most spyware from ever being installed. No scan to run, just update about once a week and enable all protection.
Spyware Guard (http://www.javacoolsoftware.com/spywareguard.html) It offers realtime protection from spyware installation attempts, again, no scan to run, just install it and let it do its thing.
IE-Spyad (http://www.pcworld.com/downloads/file/fid,23332-order,1-page,1-c,antispywaretools/description.html)
IE-Spyad places over 6000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
Firefox 3 (http://www.mozilla.org/products/firefox/) It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
Safe Surfn
Ken
Good Morning, Ken.
So sorry to hear about the power outage. Hope you had some candles and a good book!
I deleted the temp01 file again. Not sure why it is there again. It seems the PrcViewer is somehow attached to the AWF program so I guess when I drag that, it will go as well.
I'm sorry for putting up such a lengthy post last night. It seems that I have to do some reading and figuring out with the internet issues. I thought perhaps they were caused by a trojan. McAfee continues to find, repair, or quarantine trojans on my computer. Does that mean they are still there or are they okay as long as McAfee is dealing with them? McAfee is also popping up msgs that my computer is not protected. Sometimes when I hit the fix button, it will try but unsuccessfully and yet, when I close it, the McAfee home box will say I'm protected. The protection seems to go in and out. Not sure what that's about.
Anyway, thank you so much for your valuable time and most generous attention to me for the past several days. I do appreciate it tremendously! Also, thank you for all the links for recommended reading and programs. I have my work cut out for me! Thanks again and have a great day!
Lets run this scanner, not sure if McAfee is giving you false positives and why its causing issues.
Please run this free online virus scanner from ESET (http://www.eset.eu/online-scanner)
Note: You will need to use Internet explorer for this scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is ticked, and the option Scan unwanted applications is checked
Click Scan
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log as a reply to this topic
Hey, Ken...lol
Thought maybe you were happy to close this case...lol...but thank you for checking this out as well...
I am ready to run this scan but I need you to clarify your verbage.
"Ticked" means with a check or without a check in the box? I just want to be sure I am doing this scan correctly.
Just FYI - I have scheduled a service call tomorrow from my internet provider to see if we can figure out what's going on with that one user account and why the connections that work keep changing back and forth from our service to my neighbor's FIOS. Once that is figured out maybe I can confirm that our trojan issues are dealt with.
McAfee continues to go from protection mode to unprotected on its own. I'm hoping this scan will help to show what's going on with that.
I'll run the scan as soon as I hear back from you about the options. Thanks.
Another words, just tick the box to remove anything it finds
It looks like someone in your household at one time connected to your neighbors network and it was saved on your computer. Go to your control panel >Network Connections and look for your neighbors connections and either delete or disable it
Ken...
The scan is still running...has been for an hour and a half so far and only 64% done so I will post as soon as it finishes. So far it is showing one infected file.
On a side note - remember when I couldn't find the ComboFix icon on my desktop to run it again and I had to redownload and install it? I am sure the icon was on my desktop, certainly the second time. It is gone again...very strange...
I'll post when this is done...thanks.
About the time we ran CF, it was pulled for maintenance so that may explain why its gone
Here you go, Ken...I will also check into the network connections...thanks.
ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=13c153fe1fba7443b3d25793a54f4475
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-01-27 02:12:32
# local_time=2010-01-26 09:12:32 (-0500, Eastern Standard Time)
# country="United States"
# lang=9
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 179808 179808 0 0
# compatibility_mode=5121 16776613 100 96 4899495 16555646 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=220366
# found=1
# cleaned=1
# scan_time=7832
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\AdwareWebext.zip Win32/Bagle.gen.zip worm (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
Good Morning,
Same thing happened to me awhile back, my wife used my laptop when visiting her sister in another town, she picked up a signal named Linksys ( lots of people don't know about renaming it ) and she saved it . Gets home and I want to use the laptop and would you believe someone up the street from me has the same signal Linksys and my laptop kept trying to connect to it. I just had to delete it and then it worked fine.
You can post here and they can help you sort it out, this is our sister site, like Safer its free but you will need to register
http://forums.whatthetech.com/Networking_f128.html
Let me know how you make out ??
Good Morning, Ken.
Thanks for the info. I am also using a Linksys so hopefully the techs coming today will get us squared away. I just can't seem to figure out how to delete the several signals that are "available" to us.
I am hoping since my antivirus is also through my provider that they will help me figure out why it keeps shutting itself down and starting itself back up again (or not). I did run another McAfee scan and it found an Artemis! in two files and quarantined them. Maybe that's the issue? I will shut down internet access when I'm done here just to be safe.
Is there a reason why the worm that was found in last night's scan was not found before by other scans? Malwarebytes scan didn't find it either. Just curious. These buggers are terrible!
Thanks again for all your help and I will continue to plug along! I will certainly let you know how I make out! Take care.
With Malware writers constantly changing there tactics and the files and what not they use, there really is no silver bullet to catch it all. Most of the tools we use get most of it but other scans need to be run also , what one misses the other finds...its never ending.
Ken :)
Hey, Ken.
I have been doing some tinkering and while I wait for the network guy to get here I thought I'd run a Malwarebyte scan on my husband's user account (the one that seems to be the one affected the most by the infection). Much to my dismay there were 6 infected items found. The task bar gray-out has been solved, although I'm not sure why that registry issue didn't show up sooner. I am including the txt file in hopes that maybe you can help me to understand more clearly.
I'm not clear on why, when I ran all the scans on my user account under your direction, these were not picked up. If I run a malware scan on one user account, shouldn't it pick up infections from all user accounts? I thought there was only one "common" hard drive in which all user accounts are serviced. Does this mean that every user account on my computer has to be scanned individually? McAfee along with whatever additional programs I end up installing?
Thank you, once again, for allowing me to take more of your time.
Malwarebytes' Anti-Malware 1.44
Database version: 3645
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
1/27/2010 1:31:36 PM
mbam-log-2010-01-27 (13-31-11).txt
Scan type: Full Scan (C:\|)
Objects scanned: 402966
Time elapsed: 1 hour(s), 42 minute(s), 18 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> No action taken.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\bouuxwnw (Trojan.FakeAlert.N) -> No action taken.
Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> No action taken.
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
Ken...so sorry, I copied the logfile created before removal...here is the one saved after removal of found items....:oops:
Malwarebytes' Anti-Malware 1.44
Database version: 3645
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
1/27/2010 1:31:36 PM
mbam-log-2010-01-27 (13-31-11).txt
Scan type: Full Scan (C:\|)
Objects scanned: 402966
Time elapsed: 1 hour(s), 42 minute(s), 18 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> No action taken.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\bouuxwnw (Trojan.FakeAlert.N) -> No action taken.
Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> No action taken.
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
Those are just leftover registry entries but they should be gone, run another scan and this time make sure you select REMOVE SELECTED
Hi, Ken.
I'm not sure if you are even checking up on this thread but thought I would post and let you know what's up.
The internet tech came to help me with the internet access issues that we were having and it seems that the signal issues have been remedied. My antivirus is now working fine(I have uninstalled McAfee and installed MS Security Essentials)without the lapses of internet access that were part of the problem.
That said, his answer to IE8 not working on my husband's user account only was to install Firefox and just not use IE8. I am disappointed in his choosing the easy way out because my gut tells me there are still unresolved issues but for now that's fine. My husband's user account seems to be working fine...for now.
I'm not sure whether to wait for things to get screwy and then post anew here or, if you are up to dealing with me again, start from scratch, now that there is internet access from that user account. The Malwarebytes program, on his user account only, will not update. On all other user accounts it is fine. I just have a small red flag waving in the distance.
Now that I have internet access on that account, I can download and run the two programs that are asked of us in the "Before you post" section from the user account in question and then post the logfiles. What do you think?
Thank you again for your time, advice, help and patience.
Maureen
Hello Maureen,
I'll still be here until this is resolved :)
Let me ask you, how is your computer set up. Just your husbands account and yours, is this all you have are the two?
Hey, Ken...
There are five user accounts. My husband's user account seems to be the only one that has had issues. However, the kids all have their own laptops now so I've only been on their accounts in the past two weeks, running scans, etc. They all seem free of issues, as does mine. I have already given them a heads up to please take some time to go through their stuff in case they want to salvage anything. "Reformat" keeps swirling around in my head...lol. I'm enjoying delving into this process but I'm not sure when it's time to give in and let things crash and burn and start with a clean slate. I'm confident that you will let me know if/when we get to that point!
Maureen,
Why dont you go into the Control Panel > User Accounts and delete your husbands account, there is an option to save all his documents , they will save to the desktop. You an always go back and have him create a new one when we're done
Ken,
I am concerned about pictures and his ITunes stuff as well. Will all of that save on his desktop? I've never deleted an account so I'm not sure what happens - when I create a new user account do the saved items show up then on his desktop? Can I take the "guest" account and make it his? Transfer everything there? lol I'm sure you are shaking your head and rolling your eyes...lol
Also, I thought I'd better let you know that I am also working with someone on Malwarebytes trying to figure out why I can't update the Anti-Malwarebyte program on my husband's account. He wants me to run the HJT program and send him the logs. Is this going to be too confusing? Should I tell him I will get back to him after we are done here?
Thanks.
I have never been a fan of user accounts but some people like to create them, makes things a bit confusing to me. Worked on a gals computer a few weeks ago that I work with and between her , her husband, her mom and kids they had 8 user accounts.
I have been asked by some people to remove user accounts and I know there is an option when you remove one that will ask you if you want to save files, when you say yes and delete the account ( lets say the name of the account is Brian, all Brians data will be saved on the desktop in a folder named Brian. To be on the safe side why don't you back all his stuff up to a CD or DVD before you remove his account.
Posting about why Malwarebytes wont update on there forum is fine with me, this program is one of the finest programs to come along in quite awhle.
I would be interested in what they say.
As a side note, if you have Malwarebytes installed on the main user account and you can update and run it it should be updated no matter who uses it.
On you main user account, open Malwarebytes and go to Help > About and it should be version 1.44, if you go to the Update tab it should show update 3662. Then go to your husbands account and check those and see if they match,
Hi, Ken.
It has been an interesting afternoon. The helper from Malwarebytes had me run the HJT program and send the logfile. He responded by having me check off some entries and fix, then reboot, rescan and try to connect. I am now able to update in that one user account and, while holding my breath, I was able to connect to IE8. I've asked him to enlighten me as to what happened. Maybe you will be kind enough to take a guess - Did the trojans reconfigure/corrupt settings and files?
I have looked into backing up the iTunes stuff and it is not possible right now - my cd burner is not working. I don't think it is a virus issue as it has been acting up for a long time and I think it is time to replace it. There is a way to "share" everything with another computer but I need to confirm that we are free and clear of any bugs before I open the other computer up to anything.
Anyway, you are absolutely right about updating on any user account and it suffices for all accounts. Now I need to figure out how to scan for all accounts!
For now, I have my work cut out for me. I am reading through all the links you have so kindly provided and will have to figure out which programs to have so as not to have any conflicts. Do you suggest I do anything specifically to confirm that we are clean now?
As for all the user accounts...you are right so I will be busy cleaning and deleting and backing up when I get the new cd burner.
I am feeling pretty good that this computer is okay. Now I will need to take the time to see what's what with the other computer. I'll keep you posted!
Thanks again for all your help and advice!
Maureen
Maureen,
You main drive on your computer is C:( as are most unless they installed windows in a different directory ) all your user accounts are installed on C:, as is your antivirus and most apps, when you run Malwarebytes on your main user account, its scanning your C: drive and will remove any infections that may be present. But, it is possible to have a bad program installed on another account in the form of a bad file downloaded for example, but this will also be on your C: drive and when a scan is run and it picks it up it will be removed. Another words what I am trying to point out is that if any of your users is logged into there account and download a malicious program, it infects the entire computer, not just that users account.
Hope I explained this correctly for you
Ken :)
Hi, Ken.
Thank you for your explanation. I will have to wait and see if I continue to have different findings on each scan on the other computer.
Just an update. The issues with IE8 on this computer seem to have been settled. We have been on both computers on and off all day without any issues. All scans come back clean. I was pleased with the Anti-Malwarebytes helper and he was appreciative of your praise of their program.
Just to finish up, the stuff you wanted me to do in post#25 never got done. Should I go ahead and get rid of AWF and ComboFix in the way you describe?
As for the other computer, I think I will just wait and see and post again if need be. I will keep my fingers crossed that we are out of the woods. In the meantime, I will be looking into a new cd burner for this computer.
Thanks again for all your time and help! Take care.
Maureen
Hi Maureen,
Glad things are getting somewhat back to normal. Bypass the fix for removing programs from my Post 25 as it doesnt seem to work any longer. Not sure why, you can do this.
Now to remove most of the tools that we have used in fixing your machine:
Make sure you have an Internet Connection.
Download OTC (http://oldtimer.geekstogo.com/OTC.exe) to your desktop and run it
A list of tool components used in the cleanup of malware will be downloaded.
If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
Click Yes to begin the cleanup process and remove these components, including this application.
You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.
Malwarebytes is the free version and yours to keep but if any programs we used after running OTC are still present, just drag them to the trash
Ken :)