slow computer...help please

[dcprudhomme]

Hi,
This laptop has acutely slowed, especially long in start-up. Spybot and Norton run with no findings. Here's the HJT log file...have run ERUNT also.
Thank you for your help! David

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:32:12 PM, on 2/6/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\basfipm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\DSentry.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thehungersite.com/cgi-bin/WebObjects/CTDSites
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\system32\DSentry.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [bascstray] BascsTray.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_5 -reboot 1
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - https://www-secure.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.3 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 9524 bytes

[ken545]

Hello David

Welcome to Safer Networking.

Please read Before You Post (http://forums.spybot.info/showthread.php?t=288)
That said, All advice given by anyone volunteering here, is taken at your own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.

A slow computer is not always the sign of an infection, what we can do is run a few programs to see if some malware is hiding on us, if all comes back clean I can link you to a windows forum that can help sort out your programs and see if there is some sort of conflict.


Make sure that you stick with this thread because this program will disable your CD and DVD drives, we need to re enable them when were done.

Please download DeFogger (http://www.jpshortstuff.247fixes.com/Defogger.exe) to your desktop.
Double click DeFogger to run the tool.

The application window will appear
Click the Disable button to disable your CD Emulation drivers
Click Yes to continue
A 'Finished!' message will appear
Click OK
If it needs to, DeFogger may ask to reboot the machine - click OK

IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.
Do not re-enable these drivers until otherwise instructed.






http://img.photobucket.com/albums/v666/sUBs/gmer_zip.gif
Download GMER Rootkit Scanner from here (http://www.gmer.net/gmer.zip) or here (http://www.majorgeeks.com/download.php?det=5198).

Extract the contents of the zipped file to desktop.
Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.

http://i266.photobucket.com/albums/ii277/sUBs_/th_Gmer_initScan.gif (http://i266.photobucket.com/albums/ii277/sUBs_/Gmer_initScan.gif)
Click the image to enlarge it

In the right panel, you will see several boxes that have been checked. Uncheck the following ...
Sections
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)

Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.

Save it where you can easily find it, such as your desktop, and post it in your next reply.


**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries






Please download DDS by sUBs from one of the following links and save it to your desktop.

DDS.scr (http://download.bleepingcomputer.com/sUBs/dds.scr)
DDS.pif (http://www.forospyware.com/sUBs/dds)

Disable any script blocking protection (How to Disable your Security Programs (http://forums.whatthetech.com/How_Disable_your_Security_Programs_t96260.html))
Double click DDS icon to run the tool (may take up to 3 minutes to run)
When done, DDS.txt will open.
After a few moments, attach.txt will open in a second window.
Save both reports to your desktop.
Post the contents of the DDS.txt report in your next reply
Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.

[dcprudhomme]

Hi Ken,
Thanks for stepping up. I downloaded these programs to my desktop on the effected computer...ran the defogger, and then started the GMER rootkit scanner after unchecking the boxes you indicated...unfortunately the laptop has been locked up now for over an hour. The mouse does not work, the clock stopped, task manager won't launch to allow stopping program...completely unresponsive. I am amusing that it would not take more than an hour for this scanner to run. The defogger program did not have an error messages.

So, Should I manually power down the laptop by holding down the power button and the restart?

David

[ken545]

Sorry your having problems David, yes , go ahead and power down and run DDS

[dcprudhomme]

Hi Ken,
Here is the DDS.txt...attach.txt is attached:

DDS (Ver_09-12-01.01) - NTFSx86
Run by David C. Prud'homme at 22:44:42.03 on Tue 02/09/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.195 [GMT -6:00]

AV: Norton Internet Security *On-access scanning disabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\basfipm.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\DSentry.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\David C. Prud'homme\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.thehungersite.com/cgi-bin/WebObjects/CTDSites
uSearch Page =
uDefault_Page_URL = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = hxxp://www.dell.com/
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {4A368E80-174F-4872-96B5-0B27DDD11DB2} - No File
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: CNisExtBho Class: {9ecb9560-04f9-4bbc-943d-298ddf1699e1} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Internet Security: {0b53eac3-8d69-4b9e-9b19-a37c9a5676a7} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_5 -reboot 1
mRun: [DVDSentry] c:\windows\system32\DSentry.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [bascstray] BascsTray.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [AdaptecDirectCD] "c:\program files\roxio\easy cd creator 5\directcd\DirectCD.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe /Consumer
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} - hxxp://www.ipix.com/viewers/ipixx.cab
DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R1 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\SAVRTPEL.SYS [2004-7-23 50312]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2004-8-27 197992]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\CCPROXY.EXE [2004-8-27 235168]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2004-8-27 181608]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100203.004\NAVENG.Sys [2010-2-4 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100203.004\NavEx15.Sys [2010-2-4 1323568]
R3 OZSCR;O2Micro SmartCardBus Smartcard Reader;c:\windows\system32\drivers\ozscr.sys [1980-1-1 92550]
R3 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\SAVRT.SYS [2004-7-23 338056]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\CCPWDSVC.EXE [2004-8-27 79208]

=============== Created Last 30 ================


==================== Find3M ====================

2010-01-29 16:10:03 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-12-21 13:19:18 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-11-21 15:51:04 471552 ------w- c:\windows\system32\dllcache\aclayers.dll

============= FINISH: 22:46:18.14 ===============

[ken545]

Hi,

Before we go any further you need to run Defogger and enable your CD drivers.


To re-enable your Emulation drivers, double click DeFogger to run the tool.

The application window will appear
Click the Re-enable button to re-enable your CD Emulation drivers
Click Yes to continue
A 'Finished!' message will appear
Click OK
DeFogger will now ask to reboot the machine - click OK

IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_enable which will appear on your desktop.

Your Emulation drivers are now re-enabled.



Nothing bad on the DDS log


Please download ATF Cleaner (http://www.atribune.org/ccount/click.php?id=1) by Atribune to your desktop.

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.Your system may start up slower after running ATF Cleaner, this is expected but will be back to normal after the first or second boot up
Please note: If you use online banking or are registered online with any other organizations, ensure you have memorized password and other personal information as removing cookies will temporarily disable the auto-login facility.





Please download RootRepeal from one of these locations and save it to your desktop
Here (http://ad13.geekstogo.com/RootRepeal.exe)
Here (http://download.bleepingcomputer.com/rootrepeal/RootRepeal.exe)
Here (http://rootrepeal.psikotick.com/RootRepeal.exe)

Open http://billy-oneal.com/forums/rootRepeal/rootRepealDesktopIcon.png on your desktop.
Click the http://billy-oneal.com/forums/rootRepeal/reportTab.png tab.
Click the http://billy-oneal.com/forums/rootRepeal/btnScan.png button.
Check just these boxes:
http://forums.whatthetech.com/uploads/monthly_08_2009/post-75503-1250480183.gif
Push Ok
Check the box for your main system drive (Usually C:, and press Ok.
Allow RootRepeal to run a scan of your system. This may take some time.
Once the scan completes, push the http://billy-oneal.com/forums/rootRepeal/saveReport.png button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your post.





Please download Malwarebytes from Here (http://www.malwarebytes.org/mbam-download.php) or Here (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html)


Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
http://forums.whatthetech.com/post_a4255_MBAM.PNG
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected .
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Post the report and also a new HJT log please

[dcprudhomme]

Hi Ken,
Ok, I will run the defogger and enable the CD emulation drives. I already have and use ATF cleaner, but will run it again now too.

Do I need to disable Norton again before running the RootRepeal and Malwarebytes?

DCP

[ken545]

Yes you should , especially for RootRepeal, MB will run with out disabling them

[dcprudhomme]

Hi Ken,
Here is the RootRepeal txt, and followed by a RootRepeal error message encountered. They are followed by the Malwarebytes log txt.
DCP



ROOTREPEAL (c) AD, 2007-2009
==================================================
Scan Start Time: 2010/02/10 09:36
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF564E000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8ACE000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF1A1D000 Size: 49152 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 031 Function Name: NtConnectPort
Status: Hooked by "<unknown>" at address 0x82a262c8

#: 122 Function Name: NtOpenProcess
Status: Hooked by "<unknown>" at address 0x829f9678

#: 128 Function Name: NtOpenThread
Status: Hooked by "<unknown>" at address 0x82a13208

==EOF==



Here is error message from RootRepeal:

09:36:32: DeviceIoControl Error! Error Code = 0xc000009a
09:36:32: Could not read system registry! Please contact the author!


Here is the Malwarebytes log txt:

Malwarebytes' Anti-Malware 1.44
Database version: 3720
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/10/2010 10:00:20 AM
mbam-log-2010-02-10 (10-00-20).txt

Scan type: Quick Scan
Objects scanned: 123175
Time elapsed: 8 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\mcrh.tmp (Malware.Trace) -> Quarantined and deleted successfully.

[dcprudhomme]

Ok, that's probably the source of the error message then...I will disable Norton and will run RootRepeal again.

DCP

[ken545]

If a no go with RR, try this one


Please download Rooter Rootkit Detector (http://eric.71.mespages.googlepages.com/Rooter.exe) to your Desktop

Doubleclick it to start the tool.
A Notepad file containing the report will open, also found at %systemdrive% (usually C:\Rooter.txt.
Post the report for me to see.

[dcprudhomme]

Hi Ken,
Here is the Rooter txt:


Rooter.exe (v1.0.2) by Eric_71
.
SeDebugPrivilege granted successfully ...
.
Windows XP . (5.1.2600) Service Pack 3
[32_bits] - x86 Family 6 Model 13 Stepping 6, GenuineIntel
.
[wscsvc] (Security Center) RUNNING (state:4)
[SharedAccess] RUNNING (state:4)
Windows Firewall -> Disabled !
.
Internet Explorer 8.0.6001.18702
.
C:\ [Fixed-NTFS] .. ( Total:55 Go - Free:39 Go )
D:\ [CD_Rom]
.
Scan : 11:01.00
Path : C:\Documents and Settings\David C. Prud'homme\Desktop\Rooter.exe
User : David C. Prud'homme ( Administrator -> YES )
.
----------------------\\ Processes
.
Locked [System Process] (0)
______ System (4)
______ \SystemRoot\System32\smss.exe (772)
______ \??\C:\WINDOWS\system32\csrss.exe (856)
______ \??\C:\WINDOWS\system32\winlogon.exe (884)
______ C:\WINDOWS\system32\services.exe (928)
______ C:\WINDOWS\system32\lsass.exe (940)
______ C:\WINDOWS\system32\Ati2evxx.exe (1088)
______ C:\WINDOWS\system32\svchost.exe (1108)
______ C:\WINDOWS\system32\svchost.exe (1216)
______ C:\WINDOWS\System32\svchost.exe (1260)
______ C:\WINDOWS\system32\svchost.exe (1348)
______ C:\WINDOWS\system32\svchost.exe (1472)
Locked CCPROXY.EXE (1780)
Locked CCSETMGR.EXE (1896)
______ C:\WINDOWS\system32\Ati2evxx.exe (1924)
Locked ISSVC.exe (176)
______ C:\WINDOWS\Explorer.EXE (208)
Locked SNDSrvc.exe (292)
Locked SPBBCSvc.exe (484)
Locked CCEVTMGR.EXE (1884)
______ C:\WINDOWS\system32\spoolsv.exe (572)
______ C:\WINDOWS\System32\SCardSvr.exe (604)
______ C:\WINDOWS\system32\svchost.exe (1972)
Locked AluSchedulerSvc.exe (1820)
______ C:\WINDOWS\system32\basfipm.exe (1852)
______ C:\WINDOWS\System32\svchost.exe (692)
______ C:\Program Files\Java\jre6\bin\jqs.exe (708)
______ C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE (760)
______ C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe (904)
Locked NAVAPSVC.EXE (1072)
______ C:\WINDOWS\system32\svchost.exe (1044)
Locked symlcsvc.exe (1512)
______ C:\WINDOWS\System32\WLTRYSVC.EXE (2108)
______ C:\WINDOWS\System32\bcmwltry.exe (2144)
______ C:\Program Files\Windows Media Player\WMPNetwk.exe (2196)
______ C:\WINDOWS\system32\wbem\wmiprvse.exe (3544)
______ C:\WINDOWS\system32\wbem\wmiprvse.exe (3608)
______ C:\WINDOWS\System32\alg.exe (3888)
______ C:\WINDOWS\system32\wuauclt.exe (2100)
______ C:\WINDOWS\system32\DSentry.exe (3024)
______ C:\Program Files\Dell\QuickSet\quickset.exe (2124)
______ C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe (3328)
______ C:\Program Files\Apoint\Apoint.exe (3344)
______ C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe (3352)
______ C:\Program Files\HP\HP Software Update\HPWuSchd2.exe (1724)
Locked CCAPP.EXE (3420)
______ C:\Program Files\Apoint\Apntex.exe (3920)
______ C:\WINDOWS\system32\ctfmon.exe (1580)
______ C:\Program Files\Windows Media Player\WMPNSCFG.exe (2204)
______ C:\Program Files\Digital Line Detect\DLG.exe (2920)
______ C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe (1504)
______ C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe (2988)
______ C:\Program Files\Internet Explorer\iexplore.exe (2260)
______ C:\Program Files\Internet Explorer\iexplore.exe (2984)
Locked NSMdtr.exe (2788)
______ C:\Program Files\Messenger\msmsgs.exe (1800)
______ C:\Documents and Settings\David C. Prud'homme\Desktop\Rooter.exe (1500)
.
----------------------\\ Device\Harddisk0\
.
\Device\Harddisk0 [Sectors : 63 x 512 Bytes]
.
\Device\Harddisk0\Partition1 (Start_Offset:32256 | Length:49319424)
\Device\Harddisk0\Partition2 --[ MBR ]-- (Start_Offset:49351680 | Length:59945840640)
.
----------------------\\ Scheduled Tasks
.
C:\WINDOWS\Tasks\DESKTOP.INI
C:\WINDOWS\Tasks\Norton AntiVirus - Scan my computer - David C. Prud'homme.job
C:\WINDOWS\Tasks\SA.DAT
.
----------------------\\ Registry
.
.
----------------------\\ Files & Folders
.
----------------------\\ Scan completed at 11:01.27
.
C:\Rooter$\Rooter_1.txt - (10/02/2010 | 11:01.27)

[ken545]

Nothing bad, as a last resort you can run this free online virus scanner

Please run this free online virus scanner from ESET (http://www.eset.com/onlinescan/)

Note: You will need to use Internet explorer for this scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is ticked, and the option Scan unwanted applications is checked
Click Scan
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log as a reply to this topic

[dcprudhomme]

Hi Ken,
I downloaded and ran the ESET program. It did not find anything. At the end it asked if I wanted it to remove the program when it closed. I tried to find the log file before i closed the window, but there was none in the folder. Should I download and run again, or is the fact that nothing was found enough?

Also, I guess that opens another question for me. Do I need to unistall all of these programs and executable files when we are done here? If yes, will my Windows program unsitaller be able to do it?

Thanks,
DCP

[ken545]

You can run this tool, whatever it does not remove you can drag to the trash, except Malwarebytes, thats the free version and yours to keep. This is one of the finer programs to come down the pike in quite awhile.

No need for the ESET log as long as you say it came back clean.

Now to remove most of the tools that we have used in fixing your machine:
Make sure you have an Internet Connection.
Download OTC (http://oldtimer.geekstogo.com/OTC.exe) to your desktop and run it
A list of tool components used in the cleanup of malware will be downloaded.
If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
Click Yes to begin the cleanup process and remove these components, including this application.
You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.



Why don't you post here in there windows forum, they can help you sort out your programs and maybe help speed up your system. Like Safer its a free service but you will need to register.
http://forums.whatthetech.com/Microsoft_Windows_f119.html


You can link them to this thread if you like so they can see what we have done.
http://forums.spybot.info/showthread.php?t=55329





How did I get infected in the first place ?
Read these links and find out how to prevent getting infected again.
Tutorial for System Restore (http://www.bleepingcomputer.com/tutorials/tutorial56.html) <-- Do this first to prevent yourself from being reinfected.
WhattheTech (http://forums.whatthetech.com/So_how_did_I_get_infected_in_the_first_place_t57817.html)
Grinler BleepingComputer (http://www.bleepingcomputer.com/forums/topic2520.html)
GeeksTo Go (http://www.geekstogo.com/forum/index.php?autocom=custom&page=How_did_I)
Dslreports (http://www.dslreports.com/faq/10002)





Keep in mind if you install some of these programs. Only ONE Anti Virus and only ONE Firewall is recommended, more is overkill and can cause you problems. You can install all the Spyware programs I have listed without any problems. If you install Spyware Blaster and Spyware Guard, they will conflict with the TeaTimer in Spybot , you can still install Spybot Search and Destroy but do not enable the TeaTimer .


Here are some free programs to install, all free and highly regarded by the fine people in the Malware Removal Community

Spybot Search and Destroy 1.6 (http://www.safer-networking.org/en/download/)
Check for Updates/ Immunize and run a Full System Scan on a regular basis. If you install Spyware Blaster ( Recommended ) then do not enable the TeaTimer in Spybot Search and Destroy.

Spyware Blaster (http://www.javacoolsoftware.com/spywareblaster.html) It will prevent most spyware from ever being installed. No scan to run, just update about once a week and enable all protection.

Spyware Guard (http://www.javacoolsoftware.com/spywareguard.html) It offers realtime protection from spyware installation attempts, again, no scan to run, just install it and let it do its thing.

IE-Spyad (http://www.pcworld.com/downloads/file/fid,23332-order,1-page,1-c,antispywaretools/description.html)
IE-Spyad places over 6000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.

Firefox 3 (http://www.mozilla.org/products/firefox/) It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.



Safe Surfn
Ken

[dcprudhomme]

Thank you for all your help Ken. I'll run OTC...I'm asuming I need to disable the Norton again first since it timed out again. I'll have to pursue with the Windows forum once I'm back to regular operation again.

Thanks again,
David

[ken545]

If you still continue to have issues with Norton you may want to post in there forum

http://community.norton.com/t5/Norton-Internet-Security-Norton/bd-p/nis_feedback

Good Luck David

[ken545]

Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.