update error

[stumpyhawk]

i just installed spy bot but it will not up date, i keep getting error message>error retrieving update info file. installed ver.1.62.4.6 I am currently using xp pro.

[spybotsandra]

Hello,

1. The error message \"Error retrieving update info file\" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).

This information is also available in our How-To section (http://www.spybot.info/en/howto/proxy.html) (including a screenshot).

2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidentally blocked in their firewall.

3. If nothing else works, you can still use the manual updater, which is available on the website: the Detection Update (http://www.safer-networking.org/en/download/index.html).
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater,
please ignore that - this will be fixed with the next release)

Best regards
Sandra
Team Spybot

[stumpyhawk]

i followed your instructions and proxy setting was not checked and tried going to get the manual up dater i was redirected to ask web page

[stumpyhawk]

i followed your instructions and proxy setting was not checked and tried going to get the manual up dater i was redirected to ask web page

[stumpyhawk]

I am having big problem updating spy bot , tried getting to the manual up date or down load page, when i click i get redirected to the ask web page. i believe i got a virus i really do no know were to start. can some one help

[tashi]

Hello stumpyhawk,

i believe i got a virus i really do no know were to start.

Do you have other security software installed, such as an up to-date anti virus program?

Does your XP Pro Operating System have a Service Pack installed, if so which one. :)

Best regards.

[stumpyhawk]

Hello stumpyhawk,


Do you have other security software installed, such as an up to-date anti virus program?

Does your XP Pro Operating System have a Service Pack installed, if so which one. :)

Best regards.
I am running serice pack 3 and running avg up to date

[stumpyhawk]

I am running service pack 3 and running avg up to date. and am i suppose use reply or quote when answering back

[tashi]

Hi stumpyhawk,

Thank you for that information.


am i suppose use reply or quote when answering back
Using reply will be fine. :)

Please follow the instructions in this link to produce a HJT log: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where an analyst will advise you as soon as available.

Cheers.

[stumpyhawk]

Hello,

1. The error message \"Error retrieving update info file\" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).

This information is also available in our How-To section (http://www.spybot.info/en/howto/proxy.html) (including a screenshot).

2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidentally blocked in their firewall.

3. If nothing else works, you can still use the manual updater, which is available on the website: the Detection Update (http://www.safer-networking.org/en/download/index.html).
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater,
please ignore that - this will be fixed with the next release)

Best regards
Sandra
Team Spybot
hi, i went and did the setting in the proxy in the update category still wont up date , and tried going to manual up only to get redirected to the ask web page

[stumpyhawk]

Hi stumpyhawk,

Thank you for that information.


Using reply will be fine. :)

Please follow the instructions in this link to produce a HJT log: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where an analyst will advise you as soon as available.

Cheers.

i wen and read the forum and downloaded erunt and the hijacker program like it said now just waiting on help. thanks

[tashi]

Hi there.

Link to new topic: http://forums.spybot.info/showthread.php?p=359228#post359228

[stumpyhawk]

Hi there.

Link to new topic: http://forums.spybot.info/showthread.php?p=359228#post359228

I cant up date spybot, when i click for manual updater i get redirected to the ask web. sight thats just a small list that going on here at my desk.

[spybotsandra]

Hello,

You've got an answer here (http://forums.spybot.info/showthread.php?p=359270#post359270).

Best regards
Sandra
Team Spybot