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KellyKimble
2010-02-21, 07:24
After installing the S&D program I noticed 3 hidden files in the directory with random names and their extensions end with .SCR. Are these files supposed to be there? I have them on my laptop and desktop systems but a Google search and a search on this site didn't turn up anything that indicated they should be there. I am running XP on the laptop and Windows 7 on the desktop. The desktop seems ok but I don't think I ran the program on it yet. The laptop is hosed though and I can't run anything. I keep getting the error "Unknown Hard Error" in popups for almost any program I run. I ran a scandisk and it was clean. Can anyone help?

Zenobia
2010-02-21, 08:04
Hi. :)
Yes,those files are supposed to be there.Please see here:
http://forums.spybot.info/showthread.php?t=29543

KellyKimble
2010-02-21, 17:40
Hi. :)
Yes,those files are supposed to be there.Please see here:
http://forums.spybot.info/showthread.php?t=29543

Thanks for the reply. Not sure why my search didn't show that up.
:-)

Zenobia
2010-02-23, 05:01
You're welcome. :)
Are you getting bsod's on the laptop at all,or are you just getting the "Unknown Hard Error" in popups?

KellyKimble
2010-02-23, 17:59
Are you getting bsod's on the laptop at all,or are you just getting the "Unknown Hard Error" in popups?

Only in popups. I rebooted a few times and that did not help. It ran windows all the way to the desktop but then almost all the apps I tried to run failed with that message plus the app name, so it didn't make sense that it would be the hard drive. I finally just shut it off till the next day. NOW it's working fine! I don't like that. It happened by the way right after I worked on my sisters laptop that was FULL of viruses. I might have shared a thumb drive but I didn't think so.

Zenobia
2010-02-24, 08:20
You could look in Event Viewer,and that might help tell what was going on when it happened.
http://support.microsoft.com/kb/308427
Anything in there related to the error messages you were getting?

KellyKimble
2010-02-25, 00:09
You could look in Event Viewer,and that might help tell what was going on when it happened.
http://support.microsoft.com/kb/308427
Anything in there related to the error messages you were getting?

There's nothing useful there. There are no errors preceding or following the entries and all you really get out of the log is the following:
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 2/20/2010
Time: 9:21:47 PM
User: N/A
Computer: KELLAP
Description:
Application popup: DfrgNtfs.exe - System Error : Unknown Hard Error

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

If you follow Microsoft's link, you get the following note which may or may not be the exact match:
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt.


Everything seems normal on the system now.

Zenobia
2010-02-27, 02:23
Ok,then,glad everything is all right with your laptop now. :)