PDA

View Full Version : Cannot Install - The server name or address could not be resolved



mtn-lover
2010-02-22, 18:51
I am running an IBM Thinkpad laptop with Windows XP.

I tried to install 1.6.2 using an executable spybotsd162.exe I downloaded on my laptop. During the install, I get the error message:

*** Cannot Install - The server name or address could not be resolved

I cannot access the website www.safer-networking.org from this laptop, but I can access it from my desktop.

Please help me with this problem. Thanks.

spybotsandra
2010-02-22, 18:54
Hello,

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation" or "Download Updates immediately".
The updates can be downloaded later on.

For more information on updating please have a look at this link (http://www.safer-networking.org/en/howto/update.html) on our website.
You can also download the updates manually (http://www.safer-networking.org/en/download/index.html).
Here (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe) is the direct download link
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot

mtn-lover
2010-02-23, 04:28
Thanks - SPYBOT is installed and updated and works. I can now access the website on the laptop. I can access the updates from within SPYBOT.

I appreciate the prompt help.