Error sending request. A connection with the server could ne be established

[monctezuma]

Hi,

I have Windows XP.
I had spybot 1.6.2.
I got a spyware / malware.
I had to delete spybot in order to reinstall it.
I have re-downloaded spybot.
I can't install it today because I am unable to connect to server.
(I have sucessfully downloaded the install pack, it is once inside the install menu that I can't connect to server)

Please help me !

[spybotsandra]

Hello,

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation" or "Download Updates immediately".
The updates can be downloaded later on.

For more information on updating please have a look at this link (http://www.safer-networking.org/en/howto/update.html) on our website.
You can also download the updates manually (http://www.safer-networking.org/en/download/index.html).
Here is the direct download link (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe).
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot

[ConradCE]

I am running Windows 7 and when I attempt to install Spybot S&D I get the following message,
Error sending request. A connection with the server could not be established

Can you help me with this issue

ConradCE

[spybotsandra]

Hello,

Have you already tried the recommendation above?

Best regards
Sandra
Team Spybot

[ConradCE]

Thank you, and yes it does allow me to install but you can't use the program without the updates.
So now it says "error retrieving update info file!"

[spybotsandra]

Hello,

1. The error message \"Error retrieving update info file\" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).

This information is also available in our How-To section (http://www.spybot.info/en/howto/proxy.html) (including a screenshot).

2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidentally blocked in their firewall.

3. If nothing else works, you can still use the manual updater, which is available on the website: the Detection Update (http://www.safer-networking.org/en/download/index.html).
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater, please ignore that - this will be fixed with the next release)

Best regards
Sandra
Team Spybot

[ConradCE]

Thank you for your help. Everything seems to be working just fine.

Sincerely
ConradCE