I need help removing Spyware, I included HJT Log

[itsjustmerob]

I have started a new topic for this laptop including my HJT log below. I will wait until I am helped with removing all spyware/malware from this laptop before I start a new topic with my other laptop that has a little bit worse problems. If anyone can help me like you guys helped me back in 2008 that would be incredible. Thanks in advance, Rob


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:46:36 PM, on 3/30/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18385)
Boot mode: Normal

Running processes:
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Dell Remote Access\ezi_ra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Common Files\Adobe\Updater6\Adobe_Updater.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe" /mode2
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QT Lite\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [tdvwoegu] C:\Users\Melanie Barraza\AppData\Local\iktiay\vtrksftav.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Global Startup: Dell Remote Access.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_2ba5baa4\aestsrv.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\ProgramData\SingleClick Systems\Advanced Networking Service\hnm_svc.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_2ba5baa4\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE

--
End of file - 9987 bytes

[Shaba]

Hi itsjustmerob

We will begin with ComboFix. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix


Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link (http://www.bleepingcomputer.com/forums/topic114351.html)
Remember to re-enable them afterwards.


Click Yes to allow ComboFix to continue scanning for malware.


When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New HijackThis log.

A word of warning: Please do not run ComboFix on your own. This tool is not a toy and not for everyday use.

[itsjustmerob]

Hey Shaba! First of all I want to say thanks so much for helping me with this problem. I dont know if you knew but you helped me fix my Dell XPS back in 2008 so I cant believe I have you helping me again. Its a pleasure to have you helping me with my girlfriends spyware/malware problem. Believe it or not but my Dell XPS you helped me fix two years ago has another Smitfraud problem. I originally started two threads one for her and one for me but an expert with spybot said to start with only one and he would remove the other two, but to let the person know thats helping me that I have another laptop that needs to be removed of spyware/malware. So that would be great if you can help me with my Dell XPS after I help fix hers, remember lady's first! Ok I am posting both logs below, Im going to start with Combofix and then Hijackthis. I'll try to fit them all in one post if not i'll put Hijackthis in a seperate post. Thanks again Shaba!

P.S. I uninstalled Spybot because I couldnt figure out how to disable it and I didnt want it to conflict with Combofix's scan and log.


ComboFix 10-04-04.01 - Melanie Barraza 04/05/2010 20:21:30.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2037.914 [GMT -4:00]
Running from: c:\users\Melanie Barraza\Downloads\ComboFix.exe
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\$recycle.bin\S-1-5-21-1501906593-48441130-3279011891-500
c:\$recycle.bin\S-1-5-21-2773397201-2855733099-4214572315-500
c:\windows\system32\oem8.inf

.
((((((((((((((((((((((((( Files Created from 2010-03-06 to 2010-04-06 )))))))))))))))))))))))))))))))
.

2010-04-06 00:27 . 2010-04-06 00:27 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-04-05 23:42 . 2010-03-30 11:18 1647984 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100405.023\NAVEX32A.DLL
2010-04-05 23:42 . 2010-03-30 11:18 177520 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100405.023\NAVENG32.DLL
2010-04-05 23:42 . 2010-03-30 11:18 1324720 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100405.023\NAVEX15.SYS
2010-04-05 23:42 . 2010-03-30 11:18 84912 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100405.023\NAVENG.SYS
2010-04-05 23:42 . 2010-03-30 11:18 102448 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100405.023\ERASER.SYS
2010-04-05 23:42 . 2010-03-30 11:18 371248 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100405.023\EECTRL.SYS
2010-04-05 23:42 . 2010-03-30 11:18 2747440 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100405.023\CCERASER.DLL
2010-04-05 23:42 . 2010-03-30 11:18 259440 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100405.023\ECMSVR32.DLL
2010-04-05 23:42 . 2009-10-28 22:37 811896 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100402.001\Scxpx86.dll
2010-04-05 23:42 . 2009-10-28 22:37 488312 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100402.001\IDSxpx86.dll
2010-04-05 23:42 . 2009-10-28 22:37 343088 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100402.001\IDSvix86.sys
2010-04-05 23:42 . 2009-10-28 22:37 466992 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100402.001\IDSviA64.sys
2010-04-05 23:42 . 2009-10-28 22:37 329592 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100402.001\IDSXpx86.sys
2010-03-30 23:18 . 2010-02-20 23:39 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-30 23:18 . 2010-02-20 21:18 411136 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-30 23:18 . 2010-02-20 23:37 31232 ----a-w- c:\windows\system32\httpapi.dll
2010-03-30 22:46 . 2010-03-30 22:46 -------- d-----w- c:\program files\Trend Micro
2010-03-30 21:36 . 2009-10-28 22:37 343088 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100326.001\IDSvix86.sys
2010-03-30 21:36 . 2009-10-28 22:37 329592 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100326.001\IDSXpx86.sys
2010-03-30 21:36 . 2009-10-28 22:37 811896 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100326.001\Scxpx86.dll
2010-03-30 21:36 . 2009-10-28 22:37 488312 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100326.001\IDSxpx86.dll
2010-03-30 21:36 . 2009-10-28 22:37 466992 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100326.001\IDSviA64.sys
2010-03-29 19:46 . 2010-04-06 00:06 -------- d-----w- c:\program files\Spybot - Search & Destroy
2010-03-29 19:46 . 2010-04-06 00:04 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2010-03-29 19:34 . 2009-08-24 12:16 378368 ----a-w- c:\windows\system32\winhttp.dll
2010-03-29 19:33 . 2010-01-23 09:44 2048 ----a-w- c:\windows\system32\tzres.dll
2010-03-29 19:31 . 2010-01-25 08:35 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-03-29 19:31 . 2010-01-25 08:34 511488 ----a-w- c:\windows\system32\RMActivate.exe
2010-03-29 19:31 . 2010-01-25 08:34 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-03-29 19:31 . 2010-01-25 12:48 472576 ----a-w- c:\windows\system32\secproc_isv.dll
2010-03-29 19:31 . 2010-01-25 12:48 472064 ----a-w- c:\windows\system32\secproc.dll
2010-03-29 19:31 . 2010-01-25 08:35 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-03-29 19:31 . 2010-01-25 12:48 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-03-29 19:31 . 2010-01-25 12:48 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-03-29 19:31 . 2010-01-25 12:45 329216 ----a-w- c:\windows\system32\msdrm.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-30 23:38 . 2009-01-06 23:36 69576 ----a-w- c:\users\Melanie Barraza\AppData\Local\GDIPFONTCACHEV1.DAT
2010-03-30 23:34 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2010-03-09 16:28 . 2010-03-30 21:43 833024 ----a-w- c:\windows\system32\wininet.dll
2010-03-09 16:25 . 2010-03-30 21:43 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-03-09 14:01 . 2010-03-30 21:43 26624 ----a-w- c:\windows\system32\ieUnatt.exe
2010-02-28 15:47 . 2008-12-27 17:30 -------- d-----w- c:\program files\Google
2010-02-28 15:37 . 2010-02-28 15:37 509552 ----a-w- c:\programdata\Google\Google Toolbar\Update\gtb92D1.tmp.exe
2010-02-12 21:41 . 2010-04-06 00:07 558448 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\coFFPlgn\components\coFFPlgn.dll
2010-02-01 23:20 . 2010-04-06 00:07 165240 ----a-w- c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\IPSFFPlgn\components\IPSFFPl.dll
2010-01-07 14:08 . 2009-01-07 18:42 3226 ----a-w- c:\users\Melanie Barraza\AppData\Roaming\wklnhst.dat
2010-02-18 00:34 . 2009-01-16 19:03 119808 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
2008-12-27 17:36 . 2008-12-27 17:36 76 --sh--r- c:\windows\CT4CET.bin
2008-12-27 18:44 . 2008-12-27 18:42 8192 --sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-12-27 39408]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-21 1008184]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-06-30 196608]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2008-08-29 442460]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-03-11 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-03-11 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-03-11 133656]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2007-10-03 178712]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-08-05 3563520]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-02-18 30192]
"Dell Webcam Central"="c:\program files\Dell Webcam\Dell Webcam Central\WebcamDell.exe" [2008-06-03 446635]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2008-01-14 132392]
"Dell DataSafe Online"="c:\program files\Dell DataSafe Online\DataSafeOnline.exe" [2008-10-03 1742064]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-06-03 206064]
"QuickTime Task"="c:\program files\QT Lite\QTTask.exe" [2009-01-05 413696]

c:\users\Melanie Barraza\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-9-24 1295656]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Remote Access.lnk - c:\windows\Installer\{F66A31D9-7831-4FBA-BA02-C411C0047CC5}\NewShortcut10_F66A31D978314FBABA02C411C0047CC5.exe [2008-12-27 53248]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
QuickSet.lnk - c:\program files\Dell\QuickSet\quickset.exe [2008-5-2 1211472]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-12-27 17:41 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~3\GoogleDesktopNetwork3.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SymEFA.sys]
@="FSFilter Activity Monitor"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-02-28 135664]
R3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2010-02-18 30192]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1008000.029\SYMEFA.SYS [2009-08-22 310320]
S1 BHDrvx86;Symantec Heuristics Driver;c:\windows\System32\Drivers\NIS\1008000.029\BHDrvx86.sys [2009-08-22 259632]
S1 ccHP;Symantec Hash Provider;c:\windows\System32\Drivers\NIS\1008000.029\ccHPx86.sys [2010-02-05 482432]
S1 IDSVix86;IDSVix86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20100402.001\IDSvix86.sys [2009-10-28 343088]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_2ba5baa4\aestsrv.exe [2008-08-29 73728]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2008-09-24 155648]
S2 Norton Internet Security;Norton Internet Security;c:\program files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe [2009-08-22 117640]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2009-08-26 102448]
S3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-03-11 111616]
S3 itecir;ITECIR Infrared Receiver;c:\windows\system32\DRIVERS\itecir.sys [2008-03-14 54784]
S3 k57nd60x;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60x.sys [2008-03-11 203264]
S3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\DRIVERS\OA001Ufd.sys [2008-10-06 144672]
S3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\DRIVERS\OA001Vid.sys [2008-10-06 277440]
S3 SYMNDISV;Symantec Network Filter Driver;c:\windows\System32\Drivers\NIS\1008000.029\SYMNDISV.SYS [2009-08-22 48688]

.
Contents of the 'Scheduled Tasks' folder

2010-04-06 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-28 15:47]

2010-04-06 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-28 15:47]

2010-04-06 c:\windows\Tasks\RegCure Program Check.job
- c:\program files\RegCure\RegCure.exe [2008-12-29 17:58]

2009-11-29 c:\windows\Tasks\RegCure.job
- c:\program files\RegCure\RegCure.exe [2008-12-29 17:58]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.aol.com/
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office10\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
FF - ProfilePath - c:\users\Melanie Barraza\AppData\Roaming\Mozilla\Firefox\Profiles\3jgjrbh1.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://www.aol.com/
FF - component: c:\program files\Mozilla Firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\coFFPlgn\components\coFFPlgn.dll
FF - component: c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\IPSFFPlgn\components\IPSFFPl.dll
FF - plugin: c:\program files\Google\Update\1.2.183.23\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-tdvwoegu - c:\users\Melanie Barraza\AppData\Local\iktiay\vtrksftav.exe



**************************************************************************
scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files:

**************************************************************************

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Norton Internet Security]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe\" /s \"Norton Internet Security\" /m \"c:\program files\Norton Internet Security\Engine\16.8.0.41\diMaster.dll\" /prefetch:1"
.
Completion time: 2010-04-05 20:30:47
ComboFix-quarantined-files.txt 2010-04-06 00:30

Pre-Run: 178,795,364,352 bytes free
Post-Run: 178,946,220,032 bytes free

- - End Of File - - 5BB0B7F6398C893BD1CF36B86756718E






Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:33:36 PM, on 4/5/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18444)
Boot mode: Normal

Running processes:
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Dell Remote Access\ezi_ra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\wuauclt.exe
C:\ComboFix\CF17447.cfxxe
C:\ComboFix\mbr.cfxxe
C:\Windows\system32\notepad.exe
C:\Windows\explorer.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe" /mode2
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QT Lite\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Global Startup: Dell Remote Access.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GoogleDesktopNetwork3.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_2ba5baa4\aestsrv.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\ProgramData\SingleClick Systems\Advanced Networking Service\hnm_svc.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_2ba5baa4\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE

--
End of file - 8343 bytes

[Shaba]

Please go to Kaspersky website (http://www.kaspersky.com/kos/eng/partner/default/kavwebscan.html) and perform an online antivirus scan.

Read through the requirements and privacy statement and click on Accept button.
It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
When the downloads have finished, click on Settings.
Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button: Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Click on My Computer under Scan.
Once the scan is complete, it will display the results. Click on View Scan Report.
You will see a list of infected items there. Click on Save Report As....
Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
Please post this log in your next reply along with a fresh HijackThis log.