Please help

[m1ndcrlme]

PC is acting strange. AVG, Spybot, and Anti-Malware all show clean. In IE8 I now have to sometines refresh a page multiple times to get it to load. Some pages wont load at all.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:22:52 PM, on 4/18/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Fortinet\FortiClient\scheduler.exe
C:\Program Files\Fortinet\FortiClient\FCDBLog.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fortinet\FortiClient\FortiTray.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\MySQL\MySQL Server 5.1\bin\mysqld.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe
C:\Program Files\SamsungODD\Magic Speed\MagicSL.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Logitech\GamePanel Software\LgDevAgt.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe
c:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\U-ABIT\ABITEQ\abiteq.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDPop3.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDClock.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDCountdown.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDRSS.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Common Files\Teleca Shared\logger.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\Program Files\HTC\HTC Sync\ClientInitiatedStarter\ClientInitiatedStarter.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\epmworker.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\DbgOut.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\HTCVBTServer.exe
C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\FsynSrvStarter.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O13 "LPT1:LK9BF8FF" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [Name of App] C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe r
O4 - HKLM\..\Run: [MagicSpeed] C:\Program Files\SamsungODD\Magic Speed\MagicSL.exe /autorun
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [RAM Idle] C:\Program Files\Customizer XP\RAM_2K.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Mobile Connectivity Suite] "C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [Launch LgDeviceAgent] "C:\Program Files\Logitech\GamePanel Software\LgDevAgt.exe"
O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe"
O4 - HKLM\..\Run: [Launch LGDCore] "C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore.exe" /SHOWHIDE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ABIT uGuruIII] C:\Program Files\U-ABIT\ABITEQ\abiteq.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Tad.TRIV-MAIN\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files\Bodog Poker\BPGame.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1197698181265
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemplates/securelogin-devel.cab
O16 - DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} (DDRevision Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Fortinet Service Scheduler (FA_Scheduler) - Fortinet Inc. - C:\Program Files\Fortinet\FortiClient\scheduler.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MySQL - Unknown owner - C:\Program Files\MySQL\MySQL Server 5.1\bin\mysqld.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 11504 bytes

[km2357]

Hello and welcome to Safer Networking.

My name is km2357 and I will be helping you to remove any infection(s) that you may have.

I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

If for any reason you do not understand an instruction or are just unsure then please do not guess, simply post back with your questions/concerns and we will go through it again.

Please do not start another thread or topic, I will assist you at this thread until we solve your problems.

Lastly the fix may take several attempts and my replies may take some time but I will stick with it if you do the same.

I will be back as soon as possible with your first instructions!

[km2357]

Step # 1: Disable Windows Defender

Windows Defender normally provides real-time protection from spyware, however it may interfere with what we need to do. We will disable it until the machine is clean when it can be re-enabled.

- Open Windows Defender
- Select Tools and then General Settings
- Under Real Time Protection Options uncheck Turn on real-time protection
- Select Save


Step # 2: Remove Hijackthis Entries


Run HijackThis
Click on the Scan button
Put a check beside all of the items listed below (if present):


O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE


Close all open windows and browsers/email, etc...
Click on the "Fix Checked" button
When completed, close the application.


Step # 3 Download and run DDS

Download DDS and save it to your desktop from here (http://download.bleepingcomputer.com/sUBs/dds.scr) or here (http://www.forospyware.com/sUBs/dds).
Disable any script blocker, and then double click dds.scr to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Save both reports to your desktop. Post them back to your topic.



Step # 4: Download and Run Gmer

Please download gmer.zip (http://www.gmer.net/gmer.zip) from Gmer and save it to your desktop.

***Please close any open programs ***

Double-click gmer.exe. The program will begin to run.

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOTKIT" entries unless advised by a trained Security Analyst

If possible rootkit activity is found, you will be asked if you would like to perform a full scan. Click No.

If you do not receive notice about possible rootkit activity remain on the Rootkit/Malware tab & make sure that the 'Sections' button is ticked and the 'Show All' button is unticked. Click the Scan button and let the program do its work. GMER will produce a log.

Once the scan is complete, you may receive another notice about rootkit activity.
Click OK.

GMER will produce a log. Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.

DO NOT touch the PC at ALL for Whatever reason/s until it has 100% completed its scan, or attempted scan in case of some error etc !

Please post the results from the GMER scan in your reply.


In your next post/reply, I need to see the following:

1. The two DDS Logs (DDS and Attach.txt)
2. The GMER Log

Use multiple posts if you can't fit everything into one post.

[km2357]

m1ndcrlme? Do you still need help?

[km2357]

This topic has been archived due to inactivity.

If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new HijackThis log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

Applies only to the original poster, anyone else with similar problems please start a new topic.