PDA

View Full Version : Spybot crashes in XP.



Steve-0
2010-05-12, 09:25
AdAware, Malwarebytes, AVG all come back clean. RKill finds no processes to kill.

Spybot finds over 40 items, but immediately crashes upon trying to fix them.

Running in safe mode works fine but only finds one item, which I cleaned without issue. Scans in normal windows boot still show items and crash upon fix attempt.

Latest Spybot version, up to date definitions. Tried cleaning with and without detecting cookies but still crashes the exact moment that I press the button to clean the problems.

http://forums.spybot.info/showthread.php?t=57318

spybotsandra
2010-05-12, 09:51
Hello,

Please disable all other security programs that you run and close all other programs during the work with Spybot - Search & Destroy.

Also run a scan in safe mode (http://www.computerhope.com/issues/chsafe.htm) That should fix it.

It should also help to deactivate the scanning for usage tracks and Cookies.
Please run Spybot-S&D and switch to "Advanced mode" via the menu bar item "Mode". Now select "Settings" --> "File Sets" in the navigation bar on the left. The checkboxes in front of "Usage tracking, Beta.uti, NewTracks.uti and Tracks.uti" have to be unticked if you do not want to find usage tracks anymore. For excluding Cookies from the search deactivate the checkbox in front of Cookies.sbi.

Best regards
Sandra
Team Spybot

Steve-0
2010-05-13, 12:49
I've already tried all of those approaches. As I said, the fix can complete in safe-mode, but only finds one item. All other security programs are closed during the scan, and disabling usage tracking and cookie scanning doesn't help.

Steve-0
2010-05-17, 09:28
bump for help.