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tony p
2010-06-14, 03:51
I bought a new computer about five weeks ago. This week it started crashing (BSOD) frequently when running explorer. I have malware bytes loaded on my machine but haven't run it for a couple of days. No previous malware bytes runs detected any infected objects.

I truncated the attach.txt so the log would fit.

tony p


DDS (Ver_10-03-17.01) - NTFSX64
Run by Owner at 20:27:22.25 on Sun 06/13/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.5885.4583 [GMT -5:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\ASUS\EPU-4 Engine\FourEngine.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\SysWOW64\AsHookDevice.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files (x86)\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\NewTech Infosystems\Backup Now EZ\BackupNowEZSvr.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files (x86)\NewTech Infosystems\Backup Now EZ\BackupNowEZtray.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpWareSE4.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Windows Live\Toolbar\wltuser.exe
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10e.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\sppsvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Owner\Desktop\security may 2010\dds.scr
C:\Windows\system32\conhost.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.comcast.net/
mLocal Page = c:\windows\syswow64\blank.htm
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files (x86)\norton security suite\engine\4.2.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files (x86)\norton security suite\engine\4.2.0.12\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files (x86)\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files (x86)\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files (x86)\windows live\toolbar\wltcore.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files (x86)\norton security suite\engine\4.2.0.12\coIEPlg.dll
uRun: [msnmsgr] "c:\program files (x86)\windows live\messenger\msnmsgr.exe" /background
mRun: [RunAIShell] c:\program files (x86)\asus\ai manager\AsShellApplication.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [BackupNowEZtray] "c:\program files (x86)\newtech infosystems\backup now ez\BackupNowEZtray.exe" -k
mRun: [SunJavaUpdateSched] "c:\program files (x86)\common files\java\java update\jusched.exe"
mRun: [SSBkgdUpdate] "c:\program files (x86)\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files (x86)\scansoft\omnipagese4\OpwareSE4.exe"
mRun: [QuickTime Task] "c:\program files (x86)\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files (x86)\itunes\iTunesHelper.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~2\micros~1\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~1\office12\REFIEBAR.DLL
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://webportal.parsons.com/dana-cached/sc/JuniperSetupClient.cab
BHO-X64: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - c:\program files\windows live\family safety\fssbho.dll
BHO-X64: Windows Live Family Safety Browser Helper - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB-X64: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
mRun-x64: [RtHDVCpl] c:\program files\realtek\audio\hda\RAVCpl64.exe
mRun-x64: [Skytel] c:\program files\realtek\audio\hda\Skytel.exe
mRun-x64: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun-x64: [Persistence] c:\windows\system32\igfxpers.exe
mRun-x64: [CanonSolutionMenu] c:\program files (x86)\canon\solutionmenu\CNSLMAIN.exe /logon
mRun-x64: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360x64\0402000.00c\symds64.sys [2010-6-1 433200]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360x64\0402000.00c\symefa64.sys [2010-6-1 221232]
R1 BHDrvx64;BHDrvx64;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20100429.001\BHDrvx64.sys [2010-4-29 678448]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360x64\0402000.00c\cchpx64.sys [2010-6-1 615040]
R1 IDSVia64;IDSVia64;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20100604.004\IDSviA64.sys [2010-6-8 463408]
R1 NEOFLTR_650_15255;Juniper Networks TDI Filter Driver (NEOFLTR_650_15255);c:\windows\system32\drivers\NEOFLTR_650_15255.SYS [2010-5-27 100472]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360x64\0402000.00c\ironx64.sys [2010-6-1 150064]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360x64\0402000.00c\symtdiv.sys [2010-6-1 451120]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 59904]
R2 Device Handle Service;Device Handle Service;c:\windows\syswow64\AsHookDevice.exe [2010-1-21 196608]
R2 N360;Norton Security Suite;c:\program files (x86)\norton security suite\engine\4.2.0.12\ccsvchst.exe [2010-6-1 126392]
R2 NTI BackupNowEZSvr;NTI BackupNowEZSvr;c:\program files (x86)\newtech infosystems\backup now ez\BackupNowEZSvr.exe [2009-9-19 45312]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2010-1-21 139264]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2010-5-3 61280]
S3 fsssvc;Windows Live Family Safety Service;c:\program files (x86)\windows live\family safety\fsssvc.exe [2009-8-5 704864]
S3 netr28x;Ralink 802.11n Wireless Driver for Windows Vista;c:\windows\system32\drivers\netr28x.sys [2009-6-10 620544]
S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2010-4-16 50176]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-5-4 1255736]

=============== Created Last 30 ================

2010-06-14 01:20:04 0 d-----w- c:\users\owner\appdata\roaming\Tific
2010-06-11 03:27:01 34304 ----a-w- c:\windows\syswow64\atmlib.dll
2010-06-11 03:27:01 293888 ----a-w- c:\windows\syswow64\atmfd.dll
2010-06-11 03:27:00 46080 ----a-w- c:\windows\system32\atmlib.dll
2010-06-11 03:27:00 366080 ----a-w- c:\windows\system32\atmfd.dll
2010-06-11 03:11:15 65536 --sha-w- c:\users\owner\NTUSER.DAT{f1f745ae-7506-11df-9436-e0cb4ee57b32}.TM.blf
2010-06-11 03:11:15 524288 --sha-w- c:\users\owner\NTUSER.DAT{f1f745ae-7506-11df-9436-e0cb4ee57b32}.TMContainer00000000000000000002.regtrans-ms
2010-06-11 03:11:15 524288 --sha-w- c:\users\owner\NTUSER.DAT{f1f745ae-7506-11df-9436-e0cb4ee57b32}.TMContainer00000000000000000001.regtrans-ms
2010-06-11 03:00:09 65536 --sha-w- c:\users\owner\NTUSER.DAT{66334b18-7505-11df-be70-e0cb4ee57b32}.TM.blf
2010-06-11 03:00:09 524288 --sha-w- c:\users\owner\NTUSER.DAT{66334b18-7505-11df-be70-e0cb4ee57b32}.TMContainer00000000000000000002.regtrans-ms
2010-06-11 03:00:09 524288 --sha-w- c:\users\owner\NTUSER.DAT{66334b18-7505-11df-be70-e0cb4ee57b32}.TMContainer00000000000000000001.regtrans-ms
2010-06-11 03:00:02 446901482 ----a-w- c:\windows\MEMORY.DMP
2010-06-11 01:45:38 270208 ------w- c:\windows\system32\MpSigStub.exe
2010-05-31 21:43:54 0 d-----w- c:\program files\iPod
2010-05-31 21:43:53 0 d-----w- c:\programdata\{93E26451-CD9A-43A5-A2FA-C42392EA4001}
2010-05-31 21:43:53 0 d-----w- c:\program files\iTunes
2010-05-31 21:43:53 0 d-----w- c:\program files (x86)\iTunes
2010-05-31 21:43:08 0 d-----w- c:\programdata\Apple Computer
2010-05-31 21:42:54 0 d-----w- c:\program files\common files\Apple
2010-05-31 21:42:48 0 d-----w- c:\program files\Bonjour
2010-05-31 21:42:48 0 d-----w- c:\program files (x86)\Bonjour
2010-05-31 21:42:39 0 d-----w- c:\programdata\Apple
2010-05-28 04:30:24 100472 ----a-w- c:\windows\system32\drivers\NEOFLTR_650_15255.SYS
2010-05-28 04:30:09 0 d-----w- c:\program files (x86)\Juniper Networks
2010-05-28 04:29:53 0 d-----w- c:\users\owner\appdata\roaming\Juniper Networks
2010-05-25 22:55:52 2048 ----a-w- c:\windows\syswow64\tzres.dll
2010-05-25 22:55:52 2048 ----a-w- c:\windows\system32\tzres.dll
2010-05-16 22:20:42 0 d-----w- c:\users\owner\Tracing

==================== Find3M ====================

2010-05-21 05:52:30 1192960 ----a-w- c:\windows\system32\wininet.dll
2010-05-21 05:18:06 977920 ----a-w- c:\windows\syswow64\wininet.dll
2010-05-21 05:14:50 48128 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-05-07 05:20:29 411368 ----a-w- c:\windows\syswow64\deployJava1.dll
2010-05-07 05:20:29 153376 ----a-w- c:\windows\syswow64\javaws.exe
2010-05-07 05:20:29 145184 ----a-w- c:\windows\syswow64\javaw.exe
2010-05-07 05:20:29 145184 ----a-w- c:\windows\syswow64\java.exe
2010-05-06 12:42:05 1225216 ----a-w- c:\windows\syswow64\urlmon.dll
2010-05-06 12:41:55 606208 ----a-w- c:\windows\syswow64\mstime.dll
2010-05-06 12:41:53 64512 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-05-06 12:41:53 5970944 ----a-w- c:\windows\syswow64\mshtml.dll
2010-05-06 12:41:49 381440 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-05-06 12:41:49 10984448 ----a-w- c:\windows\syswow64\ieframe.dll
2010-05-06 01:42:52 854 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.INF
2010-05-06 01:42:52 7440 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.CAT
2010-05-06 01:42:52 173104 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2010-05-01 15:07:05 3122176 ----a-w- c:\windows\system32\win32k.sys
2010-04-29 20:39:28 24664 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-16 13:33:36 50176 ----a-w- c:\windows\system32\drivers\usbaapl64.sys
2010-04-16 13:33:36 3003680 ----a-w- c:\windows\system32\usbaaplrc.dll
2010-04-08 18:33:00 95520 ----a-w- c:\windows\system32\dnssd.dll
2010-04-08 18:33:00 119584 ----a-w- c:\windows\system32\dns-sd.exe
2010-04-08 18:20:02 91424 ----a-w- c:\windows\syswow64\dnssd.dll
2010-04-08 18:20:02 107808 ----a-w- c:\windows\syswow64\dns-sd.exe
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 20:28:01.18 ===============

DDS (Ver_10-03-17.01)

Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 5/3/2010 5:13:10 PM
System Uptime: 6/13/2010 8:22:44 PM (0 hours ago)

Motherboard: ASUSTeK Computer INC. | | CM5571
Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz | LGA775 | 2700/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 924 GiB total, 869.679 GiB free.
D: is CDROM ()
E: is FIXED (NTFS) - 298 GiB total, 106.915 GiB free.

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP32: 5/7/2010 12:20:12 AM - Installed Java(TM) 6 Update 20
RP33: 5/7/2010 12:31:42 AM - Windows Update
RP34: 5/7/2010 3:00:11 AM - Windows Update
RP35: 5/8/2010 3:00:12 AM - Windows Update
RP36: 5/10/2010 10:26:32 PM - Installed ScanSoft OmniPage SE 4
RP37: 5/11/2010 3:00:10 AM - Windows Update
RP38: 5/12/2010 3:00:11 AM - Windows Update
RP39: 5/20/2010 12:00:02 AM - Scheduled Checkpoint
RP40: 5/26/2010 3:00:12 AM - Windows Update
RP41: 5/31/2010 4:43:24 PM - Installed iTunes
RP42: 6/4/2010 3:00:12 AM - Windows Update
RP43: 6/10/2010 8:45:13 PM - Windows Update
RP44: 6/10/2010 9:22:21 PM - Windows Backup
RP46: 6/10/2010 10:27:14 PM - Windows Update
RP47: 6/12/2010 3:00:14 AM - Windows Update
RP48: 6/13/2010 7:00:23 PM - Windows Backup

==== Installed Programs ======================

2007 Microsoft Office Suite Service Pack 2 (SP2)
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.1
AI Manager
Apple Application Support
Apple Software Update
ASUSUpdate
Atheros Communications Inc.(R) AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver
Atheros Ethernet Utility
Best Buy Software Installer
Canon MP Navigator EX 1.0
Canon MP470 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities Solution Menu
Compatibility Pack for the 2007 Office system
EPU-4 Engine
Java Auto Updater
Java(TM) 6 Update 20
Juniper Networks Secure Application Manager
Juniper Networks Setup Client
Junk Mail filter update
Malwarebytes' Anti-Malware
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel 2007 Help Actualización (KB963678)
Microsoft Office Excel MUI (Dutch) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Excel MUI (French) 2007
Microsoft Office Excel MUI (German) 2007
Microsoft Office Excel MUI (Spanish) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.5
Microsoft Office OneNote MUI (Dutch) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office OneNote MUI (French) 2007
Microsoft Office OneNote MUI (German) 2007
Microsoft Office OneNote MUI (Spanish) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Powerpoint 2007 Help Actualización (KB963669)
Microsoft Office PowerPoint MUI (Dutch) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint MUI (French) 2007
Microsoft Office PowerPoint MUI (German) 2007
Microsoft Office PowerPoint MUI (Spanish) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (Arabic) 2007
Microsoft Office Proof (Basque) 2007
Microsoft Office Proof (Catalan) 2007
Microsoft Office Proof (Dutch) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Galician) 2007
Microsoft Office Proof (German) 2007
Microsoft Office Proof (Italian) 2007
Microsoft Office Proof (Portuguese (Brazil)) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (Dutch) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing (French) 2007
Microsoft Office Proofing (German) 2007
Microsoft Office Proofing (Spanish) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (Dutch) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared MUI (French) 2007
Microsoft Office Shared MUI (German) 2007
Microsoft Office Shared MUI (Spanish) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word 2007 Help Actualización (KB963665)
Microsoft Office Word MUI (Dutch) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Word MUI (French) 2007
Microsoft Office Word MUI (German) 2007
Microsoft Office Word MUI (Spanish) 2007
Microsoft Outlook Hotmail Connector 32-bit
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Works
Mise à jour Microsoft Office Excel 2007 Help (KB963678)
Mise à jour Microsoft Office Powerpoint 2007 Help (KB963669)
Mise à jour Microsoft Office Word 2007 Help (KB963665)
MSVCRT
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser (KB973685)
Norton Security Suite
NTI Backup Now EZ
PIXMA Extended Survey Program
QuickTime
Realtek High Definition Audio Driver
ScanSoft OmniPage SE 4
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB982312)
Security Update for 2007 Microsoft Office System (KB982331)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB982308)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office Outlook 2007 (KB972363)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office Publisher 2007 (KB982124)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB982135)
SpywareBlaster 4.3
Update für Microsoft Office Excel 2007 Help (KB963678)
Update für Microsoft Office Powerpoint 2007 Help (KB963669)
Update für Microsoft Office Word 2007 Help (KB963665)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974631)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb983486)
Update voor Microsoft Office Excel 2007 Help (KB963678)
Update voor Microsoft Office Powerpoint 2007 Help (KB963669)
Update voor Microsoft Office Word 2007 Help (KB963665)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live OneCare safety scanner
Windows Live Photo Gallery
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer

==== Event Viewer Messages From Past Week ========

6/13/2010 8:27:43 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume WIN7.
6/13/2010 8:22:09 PM, Error: SRTSP [5] - Error loading Symantec real time Anti-Virus driver.
6/13/2010 8:22:09 PM, Error: SRTSP [4] - Error loading virus definitions.
6/13/2010 8:22:09 PM, Error: Service Control Manager [7000] - The Symantec Real Time Storage Protection x64 service failed to start due to the following error: A device attached to the system is not functioning.
6/13/2010 8:21:35 PM, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
6/13/2010 8:19:14 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000004e (0x0000000000000099, 0x0000000000047b5f, 0x0000000000000000, 0x0000000000047b1f). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-18392-01.
6/13/2010 7:22:33 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
6/13/2010 6:00:42 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff88003185868, 0xfffff880031850d0, 0xfffff8800126d188). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-23571-01.
6/13/2010 5:59:23 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Server service, but this action failed with the following error: An instance of the service is already running.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7034] - The Application Information service terminated unexpectedly. It has done this 1 time(s).
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Windows Management Instrumentation service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The User Profile Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Themes service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Task Scheduler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The System Event Notification Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Shell Hardware Detection service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The IP Helper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Group Policy Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Extensible Authentication Protocol service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/13/2010 5:58:23 PM, Error: Service Control Manager [7031] - The Application Experience service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/13/2010 5:45:14 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
6/13/2010 5:45:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
6/13/2010 5:45:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
6/13/2010 5:45:13 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
6/13/2010 5:45:12 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
6/13/2010 5:45:11 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
6/13/2010 5:45:06 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
6/13/2010 5:44:57 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000041201, 0xfffff683ff7e2018, 0x350000018ea6a025, 0xfffffa8008a72880). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-29016-01.
6/13/2010 5:44:55 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD AsIO AsUpIO BHDrvx64 ccHP DfsC discache eeCtrl IDSVia64 NEOFLTR_650_15255 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSPX SymIRON SYMTDIv tdx vwififlt Wanarpv6 WfpLwf
6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
6/13/2010 5:44:55 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
6/13/2010 5:39:48 PM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147023504
6/13/2010 5:39:48 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
6/13/2010 5:39:44 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000004e (0x0000000000000099, 0x0000000000153ad2, 0x0000000000000001, 0x0000000000153bd2). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-24008-01.
6/13/2010 5:32:18 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff80002fa30cc, 0x0000000000000000, 0xffffffffffffffff). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-22292-01.
6/13/2010 4:46:42 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: An instance of the service is already running.
6/13/2010 4:46:42 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Multimedia Class Scheduler service, but this action failed with the following error: An instance of the service is already running.
6/13/2010 4:46:42 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the IKE and AuthIP IPsec Keying Modules service, but this action failed with the following error: An instance of the service is already running.
6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Windows Management Instrumentation service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Themes service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Task Scheduler service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Shell Hardware Detection service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Server service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Background Intelligent Transfer Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/13/2010 4:41:42 PM, Error: Service Control Manager [7031] - The Application Experience service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/13/2010 4:40:04 PM, Error: Service Control Manager [7031] - The Computer Browser service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/13/2010 4:35:23 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000004e (0x0000000000000099, 0x0000000000077ba9, 0x0000000000000003, 0x00000000000b098c). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061310-28158-01.

---truncated

Blade81
2010-06-18, 19:38
Hi,

Please run a disk check by following steps under "Graphical Interface:" here (http://www.w7forums.com/use-chkdsk-check-disk-t448.html).

Is it just Internet Explorer that keeps crashing (I assume you mean the browser with "explorer")?

tony p
2010-06-19, 02:15
Thanks for helping. Yes, the problem was occurring with internet explorer.

I ran the check disk, but I don't think it found anything. Is there a report somewhere?

We haven't used the computer alot since we were having the problems last Sunday, but there doesn't seem to be any issues right now.

Blade81
2010-06-19, 09:40
Hi,

There won't be any specific report generated after disk check operation.

Please try to run IE with addons disabled if crashing still occurs:
1. Click Start, and then type Internet Explorer in the "Search programs and files" box.
2. Click Internet Explorer (No Add-Ons). Internet Explorer opens without add-ons, toolbars, or plug-ins. See if the crashing occurs.

tony p
2010-06-21, 06:15
I ran Internet Explorer with add-ons disabled, and there was no crashing. Internet Explorer has been running ok regularly as well.

Today, the following messages showed up in the Action Center:

Check your backup.

Troubleshoot a problem with a device driver.

Troubleshoot a problem with Internet Explorer.

When I clicked on a file on my external hard drive within the WindowsImageBackup folder, the system crashed.

Is this malware or another problem?

Thanks for helping Blade.

Blade81
2010-06-21, 07:01
Hi,

Please run DDS again and post back attach.txt part.


When I clicked on a file on my external hard drive within the WindowsImageBackup folder, the system crashed.
Does it still do same? Was that some specific file?

tony p
2010-06-21, 13:48
This was the file:

3f8500b0-afac-42a1-ae3e-03f64dacffb6_AdditionalFilesc3b9f3c7-5e52-4d5e-8b20-19adc95a34c7

I just double clicked it again without a crash.

Here is the attach.txt


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 5/3/2010 5:13:10 PM
System Uptime: 6/20/2010 11:03:44 PM (7 hours ago)

Motherboard: ASUSTeK Computer INC. | | CM5571
Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz | LGA775 | 2700/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 924 GiB total, 869.233 GiB free.
D: is CDROM ()
E: is FIXED (NTFS) - 298 GiB total, 89.956 GiB free.
F: is Removable

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP34: 5/7/2010 3:00:11 AM - Windows Update
RP35: 5/8/2010 3:00:12 AM - Windows Update
RP36: 5/10/2010 10:26:32 PM - Installed ScanSoft OmniPage SE 4
RP37: 5/11/2010 3:00:10 AM - Windows Update
RP38: 5/12/2010 3:00:11 AM - Windows Update
RP39: 5/20/2010 12:00:02 AM - Scheduled Checkpoint
RP40: 5/26/2010 3:00:12 AM - Windows Update
RP41: 5/31/2010 4:43:24 PM - Installed iTunes
RP42: 6/4/2010 3:00:12 AM - Windows Update
RP43: 6/10/2010 8:45:13 PM - Windows Update
RP44: 6/10/2010 9:22:21 PM - Windows Backup
RP46: 6/10/2010 10:27:14 PM - Windows Update
RP47: 6/12/2010 3:00:14 AM - Windows Update
RP48: 6/13/2010 7:00:23 PM - Windows Backup
RP49: 6/20/2010 7:00:24 PM - Windows Backup

==== Installed Programs ======================

2007 Microsoft Office Suite Service Pack 2 (SP2)
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.1
AI Manager
Apple Application Support
Apple Software Update
ASUSUpdate
Atheros Communications Inc.(R) AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver
Atheros Ethernet Utility
Best Buy Software Installer
Canon MP Navigator EX 1.0
Canon MP470 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities Solution Menu
Compatibility Pack for the 2007 Office system
EPU-4 Engine
Java Auto Updater
Java(TM) 6 Update 20
Juniper Networks Secure Application Manager
Juniper Networks Setup Client
Junk Mail filter update
Malwarebytes' Anti-Malware
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel 2007 Help Actualización (KB963678)
Microsoft Office Excel MUI (Dutch) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Excel MUI (French) 2007
Microsoft Office Excel MUI (German) 2007
Microsoft Office Excel MUI (Spanish) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.5
Microsoft Office OneNote MUI (Dutch) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office OneNote MUI (French) 2007
Microsoft Office OneNote MUI (German) 2007
Microsoft Office OneNote MUI (Spanish) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Powerpoint 2007 Help Actualización (KB963669)
Microsoft Office PowerPoint MUI (Dutch) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint MUI (French) 2007
Microsoft Office PowerPoint MUI (German) 2007
Microsoft Office PowerPoint MUI (Spanish) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (Arabic) 2007
Microsoft Office Proof (Basque) 2007
Microsoft Office Proof (Catalan) 2007
Microsoft Office Proof (Dutch) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Galician) 2007
Microsoft Office Proof (German) 2007
Microsoft Office Proof (Italian) 2007
Microsoft Office Proof (Portuguese (Brazil)) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (Dutch) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing (French) 2007
Microsoft Office Proofing (German) 2007
Microsoft Office Proofing (Spanish) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (Dutch) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared MUI (French) 2007
Microsoft Office Shared MUI (German) 2007
Microsoft Office Shared MUI (Spanish) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word 2007 Help Actualización (KB963665)
Microsoft Office Word MUI (Dutch) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Word MUI (French) 2007
Microsoft Office Word MUI (German) 2007
Microsoft Office Word MUI (Spanish) 2007
Microsoft Outlook Hotmail Connector 32-bit
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Works
Mise à jour Microsoft Office Excel 2007 Help (KB963678)
Mise à jour Microsoft Office Powerpoint 2007 Help (KB963669)
Mise à jour Microsoft Office Word 2007 Help (KB963665)
MSVCRT
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser (KB973685)
Norton Security Suite
NTI Backup Now EZ
PIXMA Extended Survey Program
QuickTime
Realtek High Definition Audio Driver
ScanSoft OmniPage SE 4
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB982312)
Security Update for 2007 Microsoft Office System (KB982331)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB982308)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office Outlook 2007 (KB972363)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office Publisher 2007 (KB982124)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB982135)
SpywareBlaster 4.3
Update für Microsoft Office Excel 2007 Help (KB963678)
Update für Microsoft Office Powerpoint 2007 Help (KB963669)
Update für Microsoft Office Word 2007 Help (KB963665)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974631)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb983486)
Update voor Microsoft Office Excel 2007 Help (KB963678)
Update voor Microsoft Office Powerpoint 2007 Help (KB963669)
Update voor Microsoft Office Word 2007 Help (KB963665)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live OneCare safety scanner
Windows Live Photo Gallery
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer

==== Event Viewer Messages From Past Week ========

6/20/2010 9:51:40 AM, Error: Service Control Manager [7034] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 3 time(s).
6/20/2010 9:51:04 AM, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
6/20/2010 9:50:27 AM, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
6/20/2010 7:31:53 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user Owner-PC\Owner SID (S-1-5-21-493749637-743853742-3081004557-1001) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
6/20/2010 2:04:10 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff8a00ecd1010, 0xfffff8a00ecd1010, 0x0030003000300030). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062010-19593-01.
6/20/2010 10:52:41 PM, Error: Service Control Manager [7031] - The Function Discovery Resource Publication service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/20/2010 10:52:23 PM, Error: Service Control Manager [7023] - The SeaPort service terminated with the following error: %%-2146893818
6/20/2010 10:52:19 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80002f3de67, 0xfffff88007883e20, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062010-22027-01.
6/20/2010 10:47:51 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Program Compatibility Assistant Service service, but this action failed with the following error: An instance of the service is already running.
6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The WLAN AutoConfig service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Windows Driver Foundation - User-mode Driver Framework service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Windows Audio Endpoint Builder service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Superfetch service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Program Compatibility Assistant Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Portable Device Enumerator Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Network Connections service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.
6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Human Interface Device Access service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Distributed Link Tracking Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/20/2010 10:46:51 PM, Error: Service Control Manager [7031] - The Desktop Window Manager Session Manager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/20/2010 10:32:08 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume WIN7.
6/20/2010 10:32:08 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Windows Audio Endpoint Builder service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Superfetch service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Program Compatibility Assistant Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Portable Device Enumerator Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Network Connections service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.
6/20/2010 10:06:35 AM, Error: Service Control Manager [7031] - The Distributed Link Tracking Client service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
6/16/2010 4:00:03 AM, Error: Service Control Manager [7034] - The Interactive Services Detection service terminated unexpectedly. It has done this 1 time(s).
6/15/2010 8:52:46 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffffffffffffffe7, 0x0000000000000001, 0xfffffa8005e76610, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061510-31028-01.
6/14/2010 3:15:53 PM, Error: Service Control Manager [7031] - The Windows Event Log service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/14/2010 3:15:53 PM, Error: Service Control Manager [7031] - The Windows Audio service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/14/2010 3:15:53 PM, Error: Service Control Manager [7031] - The TCP/IP NetBIOS Helper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.
6/14/2010 3:15:53 PM, Error: Service Control Manager [7031] - The DHCP Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
6/14/2010 3:15:23 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000000403, 0xfffff68000060018, 0xe4f0000161a3f867, 0xfffff680000892d0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061410-23400-01.

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Blade81
2010-06-21, 16:44
Hi,

To me it looks like there's possible some problem with hard drive or its file system. One forum dealing with general problems is Tech Support Guy (http://forums.techguy.org). I recommend to post a topic about symptoms there.

tony p
2010-06-21, 17:34
Thanks Blade. I will look for help there. tony p

Blade81
2010-06-21, 17:39
You're welcome. Hopefully the problem gets sorted out :bigthumb: