Possible Malware issue, keyboard not responding

[sucosam]

Hi gang,

So I came to use my computer the other day and I had a webpage up and couldn't navigate away from it. The mouse would move but I couldn't close it or click start menu or anything. I couldn't ctrl-alt-del, or anything else with the keyboard. I tried unplugging and replugging in the USB cable but this did nothing. I rebooted the pc a couple of times. I could use F2 to enter setup and navigate within that, I could use F12 to access the boot menu, and navigate within that. I could also hit F10 (or F8, don't recall) to enter the menu to select Safe Mode. Once in safe mode I could ctrl-alt-del to login and I am able to type with the keyboard. I can access the internet and there seems to be no issues.

So, I wondering if anyone is able to theorize what may be happening and ideally what steps I can take to resolve the issue. I will say that I had gone into the system restore tool and selected a date that I believed to be working without issues, but it did not work. I will try a date further back and post if any changes.

Thanks for reading.

Sam

Shoot, I guess I should specify some of the details of the computer. It's a Dell Optiplex 760 running Windows XP SP2.

[tashi]

Hello sucosam,

Same as last (http://forums.spybot.info/showthread.php?p=362326#post362326) time ;) a log is necessary if you believe this to be a malware issue, which should be copy pasted into a new topic.

"BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

In that case,


Please do NOT turn off System Restore trying to remove an infection. Doing so would only serve to destroy a known restore point (dirty or not) and won't remove the malware. Let your helper advise you as to when a System Restore flush is called for.Best regards. :)

[tashi]

Hello sucosam,

a log is necessary if you believe this to be a malware issue, which should be copy pasted into a new topic.

Log split off to: http://forums.spybot.info/showthread.php?t=58395

Best regards.