dashlf
2010-08-02, 00:39
My daughter was on Facebook earlier today, and several "pop ups" that are clearly a virus popped onto the screen. She didn't click on anything, and by the time I got to the computer to look, there were multiple things on the screen asking if I wanted to "run antivirus software now." I knew this was bad news - I tried a Ctrl-Alt-Del to close everything, and that did not work. I managed to manually close Google Chrome, then I unplugged my network cable that goes to my router from that computer, and shut the computer down.
Upon restarting, I tried to run Spybot Search and Destroy - the "antivirus software" said that a file was infected, and it wouldn't start that. I tried to open Chrome again, and it wouldn't open at all. I tried Windows Explorer, and every page I tried - Google, Yahoo, etc. - simple said something like, "Opening this page could damage your computer - do you want to run your antivirus software." Of course, I knew I didn't, because I never downloaded "Antivir Solutions Pro."
Help would be immensely appreciated. Please let me know what other information you need to get started. Thank you.
Upon restarting, I tried to run Spybot Search and Destroy - the "antivirus software" said that a file was infected, and it wouldn't start that. I tried to open Chrome again, and it wouldn't open at all. I tried Windows Explorer, and every page I tried - Google, Yahoo, etc. - simple said something like, "Opening this page could damage your computer - do you want to run your antivirus software." Of course, I knew I didn't, because I never downloaded "Antivir Solutions Pro."
Help would be immensely appreciated. Please let me know what other information you need to get started. Thank you.