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My computer is infected

S

Susan MD

New member
Hello, 3 days ago my computer was infected by TrojanDownloader:J5/Renos, Worm:Win32/Pushbot.gen!C , and Trojan:Win32/OficlaV. Although my virus checker picked them up straight away and cleaned my computer something is still causing my browser to change, i get pop up ads, and i cant update my virus checker. The infection has prevented me from posting the DSS log.
I have scanned my computer with Spybot , Malwarebytes-Anti-Malware and Microsoft Security Essentials, also used the Microsoft Malicious Software Removal tool.. All these scans reported no infections found
 
:snwelcome:


Please read Before You Post
While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your important data before starting any clean up procedure. Neither Safer Networking Forums nor the Analyst providing the advice may be held responsible for any loss.


See if you can run this program, if it wont run try running it in Safemode. If the program still wont run post back and let me know what Operating System your using. If your getting redirected and you cant download this program, you need to go to a known clean computer , download it and transfer it by disk or a thumb drive to the infected one.

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.




To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly,
    this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
Tutorial if you need it How to boot into Safemode
 
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