Spybot won't immunize ??

[sherrycalh]

it shows files that Need to be immunized.. looks like it is going thru the steps.. but Doesn't immunize ?? what do i need to do ? :sad:

[spybotsandra]

Hello,

We need more information on this case.
Which operating system do you have?
Which browser and browser version do you use exactly?
Which items are not immunized exactly?
Did you close the browser while immunizing?
Did you try to undo the immunization and then immunize again?
Have you also used the "Check again" function from the menu bar above?
If that does not help please also try to click a second time on the immunization tab.
Sometimes all items get immunized by the second run.
Are you logged in as admin or as user with admin rights?
Do you have other user accounts on your pc?
Do you have other security programs installed that might block the immunization?
Do you have a screenshot of the immunization page?

Also have a look at this link (http://forums.spybot.info/showthread.php?t=36272) in our forum.

Best regards
Sandra
Team Spybot

[drdancm]

Same problem.

First part of immunization completes fine, then the 2nd step with Green Cross runs and fails to immunize 8613 items.

It says Immunization is Incomplete and suggest either AVG or Zone Alarm may be interfering says to look in help. I cannot find anything in Help that relates to this at all.

I have latest version of AVG 9.0.851 and no Zone Alarm

I never had this problem before on this same system, prior to changing user profile just 2 days ago. I used default Admin Profile in the past.

OS Win XP 64 bit

Firefox 3.6.8

Not immunized: Internet Explorer 64 bit (which I never use), everything else is done inc Global

Browsers are closed

Yes I have admin rights, and yes I have one other user account (default Admin)

I also have CounterSpy v 4 running