Good Evening all
I'm posting this from my desktop as I can't run anything on the lap top. From what I've read it's some kind of fake anti virus.
I'd love to check my system to post a log but at the moment I can't use firefox or IE to be able to download and run anything.
All suggestions and advice welcome :)
Another webpage suggests this is spyware called antivir?
Hello & Welcome to Safer-Networking
Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.
In the meantime please note the following:
Any recommendations made are for your computer problems only and should NOT be used on any other computer.
Please DO NOT run any scans/tools or other fixes unless I ask you to. This is very important for several reasons. Here are just two of them:
1. The tools that we use are very powerful and can cause >>irreparable damage<< to your computer if not used correctly.
2. Commercial scanners, for the most part can not completely remove some of the more "resistant" infections. This makes it much more difficult to get rid of completely.
If you get stuck or are unsure of something please ask for a further explanation, do not guess.
It will require more than one round to properly clean your system. Continue to respond to this thread until I give you the All Clean! even if symptoms seemingly abate.Please note that the forum is very busy and if I don't hear from you within four days this thread will be closed.
If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave & if there is no contact for that amount of time I will have to assume you have abandoned your topic.
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
Thanks
What about Safe Mode? See if you can run the following by booting your computer into Safe Mode with Networking.
DDS
Download DDS.scr by sUBs from one of the following links & save it to your desktop.
Link 1 (http://download.bleepingcomputer.com/sUBs/dds.scr)
Link 2 (http://www.forospyware.com/sUBs/dds)
Double-Click on dds.scr and a command window will appear. This is normal
Shortly after two logs will appear, DDS.txt & Attach.txt
A window will open instructing you save & post the logs
Save the logs to a convenient place such as your desktop
Copy the contents of both logs & post in your next replyGmer
Download GMER Rootkit Scanner from here (http://www.gmer.net/download.php) & save it to your desktop.
Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO
http://i28.photobucket.com/albums/c227/tetonbob/gmer_th.gif (http://i28.photobucket.com/albums/c227/tetonbob/gmer_screen2-1.gif)
Click the image to enlarge it
In the right panel, you will see several boxes that have been checked. Uncheck the following ... IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
Save it where you can easily find it, such as your desktop, and post it in reply**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
Do not run any programs while Gmer is running.
NOTE: If you cannot run GMER as indicated above, save a scan from the initial startup scan.
Before scanning, make sure all other running programs are closed & no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan
Double click the gmer.exe file
The program will begin to run & perform an initial scan. If possible rootkit activity is found, you will be asked if you would like to perform a full scan. Click No
After the "initial scan" is complete, click on the Save button, save the log file to your desktop & post it in your replyTo post in next reply:
Contents of DDS log
Contents of Attach.txt
Contents of Gmer log
Due to inactivity, this thread will now be closed
Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include fresh DDS & Attach logs and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.
If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.