Can'd update [Archive] - Safer-Networking Forums

indyhank

2010-09-04, 19:40

I just installed Spybot and tried to download updates, but I receive this error message: "Error retrieving update info file!"
My browser is Firefox, but I closed it and opened Internet Explorer and received the same error message when I tried to update. Spybot won't run until I update, so I'm stuck.:confused:

tashi

2010-09-04, 20:05

Hello indyhank,

Why do I receive: "Error Retrieving Update Info File"?

1. The error message "Error retrieving update info file" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D: Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it. If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).
This information is also available in our How-To section (including a screenshot): http://www.spybot.info/en/howto/proxy.html
2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidentally blocked in their firewall.
3. If nothing else works, you can still use the manual updater, which is available on the website: http://www.safer-networking.org/en/download/index.html - the Detection Update. (Notice: if the Info page does not show the correct update date after installing the updates with the manual updater, please ignore that - this will be fixed with the next release)
http://www.safer-networking.org/en/faq/61.html

Hope that helps, best regards. :)