georgel
2010-10-15, 11:28
During Spybot (version 1.6.2) scanning of my PC (Windows XP), the computer screen froze after completing only an estimated 3% of the whole scanning process. I had to force quit by manually shutting down the PC.
After restarting, I scanned again. This time it seemed to complete the entire scanning process but the final screen, which normally displays the scanning results, was a blank page with only "Spybot S&D" displayed at the top. I could minimize or maximize the screen but nothing else happened. "Task Manager" (Ctrl-Alt-Delete) showed two listings of Spybot S&D as "not responding". I was able to close the Spybot tabs with the mouse cursor without having to shut down the PC. I repeated at least two more times of Spybot scanning. Each time produced the same result -- a final balnk page that showed no scan results. I would appreciate to hearing from any one why this had happened and what the solution is.
I attempted to address the problem by reloading Spybot from Safer-Networking and by retarting the PC. None of these approaches had worked. [Please note, I did not remove the existing Spybot 1.6.2 from the PC before downloading it again from Safer-Networking, in order to avoid doing some thing unknowingly that could further complicate the situation.]
I do not know if a recent updating of my Microsoft security program has any thing to do with the Spybot malfunction. On 10/12/10, two days before the aforesaid incident of Spybot malfunctioning, I updated the PC with security patches or files (14 of them in total) freshly released by MSFT to protect against potential threats from a Stuxnet and other viruses. I recall that Spybot worked all right some time before the MSFT updating. Could it be that the MSFT files are not compatible with Spybot or could it be the two incidence just a coincidence? Does any one out there has had the same experience?
http://forums.spybot.info/showthread.php?t=59947
After restarting, I scanned again. This time it seemed to complete the entire scanning process but the final screen, which normally displays the scanning results, was a blank page with only "Spybot S&D" displayed at the top. I could minimize or maximize the screen but nothing else happened. "Task Manager" (Ctrl-Alt-Delete) showed two listings of Spybot S&D as "not responding". I was able to close the Spybot tabs with the mouse cursor without having to shut down the PC. I repeated at least two more times of Spybot scanning. Each time produced the same result -- a final balnk page that showed no scan results. I would appreciate to hearing from any one why this had happened and what the solution is.
I attempted to address the problem by reloading Spybot from Safer-Networking and by retarting the PC. None of these approaches had worked. [Please note, I did not remove the existing Spybot 1.6.2 from the PC before downloading it again from Safer-Networking, in order to avoid doing some thing unknowingly that could further complicate the situation.]
I do not know if a recent updating of my Microsoft security program has any thing to do with the Spybot malfunction. On 10/12/10, two days before the aforesaid incident of Spybot malfunctioning, I updated the PC with security patches or files (14 of them in total) freshly released by MSFT to protect against potential threats from a Stuxnet and other viruses. I recall that Spybot worked all right some time before the MSFT updating. Could it be that the MSFT files are not compatible with Spybot or could it be the two incidence just a coincidence? Does any one out there has had the same experience?
http://forums.spybot.info/showthread.php?t=59947